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          Business Profile

          Hearing Assistive Devices

          Bossa Hearing

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hearing Assistive Devices.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:
          BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints consumers allege issues with delayed delivery and refunds from the business. Consumers who are unhappy with their purchase state that refunds are taking longer than the promised 45 day time frame. Furthermore, consumers also allege that they receive little to no communication from the business when following up on refund status.

          On February 26th, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by implementing a new public facing tracking system that will allow consumers to track the status of their returns and they will receive notification when items are received at the business warehouse. The business also indicated that they are training more staff to improve their refund process and business consumer communications.

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/26/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Ordered hearing aid January 7, 2024. Supposed to arrive within 7 business days. Did not come. I contacted them and they could not tell me when it would ship, so on January 30, I cancelled the order. Now they have not refunded credit card. I have emailed them several times and I just get the run around. I just want a refund of the charges.Bossa Hearing This was order no. ******

            Business response

            02/29/2024

            Hi *******,

            We are very sorry for the wait time on your refund!

            **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

            Sincerely,
            Mark

            Customer response

            02/29/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***************************

             

          • Initial Complaint

            02/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I purchased a pair of Bossa hearing aids in April, 2023. Returned them immediately for a refund because they did not fit my needs. Have emailed them numerous times asking about my refund. To date I still have not received it.

            Business response

            02/27/2024

            Hi ****,

            We are very sorry for the wait time on your refund!

            **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!

            Sincerely,
            Mark

          • Initial Complaint

            02/24/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            My husband sent this product back to company on January 9th we provided the Tracking No. of **********************. The company has advertisement of prompt refund. The last they told us was that the refund had to go through Finance. It is now February 24th and we have received nothing. There are plenty of people on website that never got a refund on their return. They sell a defective product and will not return money paid and advertise a 100 day Guarantee.

            Business response

            02/26/2024

            Hi *****,

            We are very sorry for the wait time on your refund!

            **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

            Sincerely,
            Mark

          • Initial Complaint

            02/23/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Ordered hearing aids on January 14, ****. Order #******. January 26, I asked when I could expect my hearing aid. Reply was **** business day. Tracking number will come. February 8, 13, 16, 19, 23, I received advertisements about Bossa. I recently asked them to cancel order and refund me, no answer. Total amount of charge was $131.98 consisting of $149.97 for aids, less discount of $17.98. I am 94 y/o and would like to get some aids to help me hear. Thank you.

            Business response

            02/24/2024

            Hi *******,

            Thanks for reaching out about this. We understand how frustrating it can be when not able to receive your order after long wait it causes problems for us on our end, too. Were currently looking into your order to solve the issue for both parties.

            Our team will be reaching out to you to further assist you on this.

            Sincerely,
            Mark


            Customer response

            02/24/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            *****************************

             

          • Initial Complaint

            02/23/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            The date was feb 10,2024. Payment was taken out on 2/13 I waited and waited for a response to my payment that they received and when might i expect my order. I have since called 2x and get the same answer we are experiencing a large flow of orders at this time and are working on the order as soon as we can. I just spoke to a gentleman 2 days ago and he said we are a very reputable company been in business for 3yrs now bla bla bla. I got very upset and said I wanted my order in 5 days I also live in *********** told him I think this is a spam

            Business response

            02/24/2024

            Hi *****,

            Our sincere apologies for the delay of your order.

            Due to popularity of our products, we are receiving a huge number of orders and suddenly encountered a production delay causing prolonged wait time. We have requested an urgent shipment of your order to ship out at any time now. You will receive a separate email with tracking number once it is shipped out, for your tracking reference.

            Thank you for your utmost patience and understanding.

            Sincerely,
            Mark

            Customer response

            03/05/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***********************

             

          • Initial Complaint

            02/22/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On September 20, 2023 I ordered a pair of ********************************* Aids from Bossa. I received them timely. However, my husband, whom I made the purchase for, has dementia and I couldn't get him to even try them. I returned them on October 18 or 20, well within the 45 day return time. My order number is ******. They confirmed they received them and said they would refund the money.. I have called and emailed them several times which I have documented. . They always say they will resubmit or I will hear something in a week but as of today February 22, 2024....nothing! I asked to speak to a supervisor, but of course they would not let me. I looked for a corporate number but could not find one. Can you help me? Thank you.

            Business response

            02/23/2024

            Hi *****,

            We are very sorry for the wait time on your refund!

            **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

            Sincerely,
            Mark

            Customer response

            02/23/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***********************

             

          • Initial Complaint

            02/22/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered Hearing aids from Bossa Hearing. It was towards the end of January. I sent them back, and I am waiting for a refund. I haven't received a refund yet,and it's been a month. I called and was told I would get it right away. That was last week. (Feb.15th) I still haven't received it yet. I called this morning and was told the same thing. I want my refund!

            Business response

            02/23/2024

            Hi *****,

            We are very sorry for the wait time on your refund!

            **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

            Sincerely,
            Mark

          • Initial Complaint

            02/22/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased hearing aids from Bossa on 12/7/23 for $137.77. I sent the hearing aids back because they did not work out for me. I contacted the company and followed their instructions for return. I am still waiting for my refund.

            Business response

            02/23/2024

            Hi ********,

            We are very sorry for the wait time on your refund!

            **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

            Sincerely,
            Mark

            Customer response

            02/23/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            *******************************

             

          • Initial Complaint

            02/21/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 12/25/2023 I paid Bossa Hearing $77.45 for a pair of hearing aids that I received on 1/18/2024. On 1/19/2024 I emailed the company telling them that they had a cracking and buzzing noise. I then received an email on 1/24/2024 which was a video of how to use the hearing aids. They never worked correctly. I then contacted them wanting to return them for a refund. They received the hearing aids back on 1/29/2024 which I have the **** proff of. I then had many (well over 15) contacts with them from 1/30/2024 through yesterday. Twice now I have been told that they received them and that I am due the full refund of $77.45 and still have not received my money.

            Business response

            02/22/2024

            Hi *****,

            We are very sorry for the wait time on your refund!

            **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

            Sincerely,
            Mark

            Customer response

            02/22/2024

            Your business has been telling me 10 to 15 business days for weeks now. I wont believe youre issuing me a refund until I actually get the refund. Pretty sure this is just being said AGAIN because I contacted the Better Business Bureau.

            I HAVE THE ***** CHAIN WHERE I HAVE BEEN TOLD OVER AND OVER AGAIN THAT IM GOING TO BE REFUNDED THE FULL $77 AND CHANGE.

            Business response

            02/23/2024

            Hi *****,

            We know how keen you are on this and that's understandable. The refund just issued yesterday in our end and should reflect back in your account in the next few days.

            You may not see the refund yet in your bank account, but we assure it will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after a week. You may also reach our **************** Team should you need more info about this.

            Thank you for kind understanding.

            Sincerely,
            Mark

          • Initial Complaint

            02/21/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Returned the hearing aids on Dec. 19th 2023, they acknowledged reciept on Dec. 22nd 2023. inspected product and they claim my request for a refund was approved and forwarded to the finance ***** Refund policy says ***** business days to reieve refund. It's been almost 2 months and I just keep getting the same song and dance routine, your refund is being processed we're sorry it's taking so long I'll look into it. Based on customer reviews this is standard procedure for this company. Many customers complaing about the same thing some saying they gave up and never got their money back. Sounds like outright theft to me.

            Business response

            02/22/2024

            Hi ***,

            We are very sorry for the wait time on your refund!

            **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

            Sincerely,
            Mark

            Customer response

            02/23/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            *****************************

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          15953 N Greenway Hayden Loop

          Scottsdale, AZ 85260-1765

          Customer Complaints Summary

          1,271 total complaints in the last 3 years.

          647 complaints closed in the last 12 months.

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