Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Taylor Morrison has 23 locations, listed below.

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  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison

  4695 MacArthur Ct Fl 8 Newport Beach, CA 92660-1882

  
• 

  Taylor Morrison - Bay Area Division

  2603 Camino Ramon Ste 450 San Ramon, CA 94583-9126

  
• 

  Taylor Morrison of Colorado, Inc.

  400 Inverness Pkwy Ste 350 Englewood, CO 80112-5848

  
• 

  Taylor Morrison - Tampa Area

  3922 Coconut Palm Dr Ste 108 Tampa, FL 33619-1389

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Builder failed to honor end of year warranty for home repairs on covered items. Warranty rep ****** reply back to email communications. There isnt any way to contact her any other way than email. Ticket number from taylor morrison portal Item #******* trim around hearth to even some -hearth exposure * csr added at walk Supplier: BUILDERS WHOLESALE FLOORING, LLC During ************ visit a floor repair man was sent, he declined repair stating its an improper hearth install issue.Cabinet has broken part that was never replaced/fixed.Another Ticket #******* was closed as out of warranty, Rep has aksed me to create this so door can be fixed.Year ********************* Room Door touches the floor. Door leaning. *** OOW ************************************************* *************************************

  

  Business Response

  Date: 12/19/2022

  The ************* Manager spoke with the customer, and we a new ticket has been opened for the hearth, study doors and cabinet issue to be reviewed again and addressed as required by the Taylor Morrison Limited Warranty manual. The ************* Representative for this community has advised the customer that the ticket is opened and all reviews and/or repairs will take place after we return from the Chirstmas holiday. Taylor Morrison will close on 1/22/2022 and will reopen on 1/2/2023. 

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Compliance violations since moved in 12/31/2021. Work hours are not followed. We have deliveries and work at 4-5 am. We have workers leaving at 10 pm. Alcohol on site consumed by workers. All workers and delivery people have gate codes instead of few key personnel. I sent video and email to HOA. They have since forwarded to compliance in Taylor Morrison in September 2022. No changes. No sweeping the streets has caused many to have flat tires. Workers disturbing peace with super loud music blasting all day.

  

  Business Response

  Date: 12/23/2022

  Taylor Morrison values its customers and takes great pride in building quality homes and communities. We appreciate this consumer bringing their concerns to our attention and we are taking appropriate action by hiring a new community cleaning crew that will begin after the first of the year. We currently have a street cleaning crew that comes through the community once a week with a street sweeper to clean and remove nails and other debris left from homes under construction.  The dumpsters on site are open and we have found many people use them to clean out their cars and dispose of other trash. Taylor Morrison has a no-alcohol policy on our job sites that all our trade contractors are obligated to follow contractually. We diligently enforce this with spot checks throughout the construction process. Deliveries in the community are only allowed at specific times and the gates are closed until 7am. We have spoken to the delivery companies and reiterated our delivery schedule policy and will monitor this closely. We believe we are doing what we can to keep the community clean and safe for existing homeowners while living in an active jobsite and appreciate consumers patience as we work through changes in our processes. We thank the consumer for choosing Taylor Morrison as their home builder. We consider this issue resolved and ask that, based on the information provided the BBB similarly considers this matter closed.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I closed on our ($600k+) house in January 2022 in ******, ********. Sales bullied ** into using their lender, threatening to cancel our contract and keep our deposit if our lender delayed closing by as much as one day. An outside lender was unlikely to let the builder close with the house unfinished, which of course TM forced us to do, promising they'd fix everything incomplete afterwards. Since then, we have had repeated issues with construction defects and an apathetic warranty department. A bottle full of urine was left in our basement and never removed. We have mice in our garage due to it being improperly weatherstripped. I follow up several times per week with our warranty representative and am generally ignored. For the past six months, essentially no work has been completed, despite my frequent follow-up regarding over 50 outstanding warranty items. When work is scheduled, trades often no-show, show up hours late, or refuse to fix the issue. I have had four inspections for improperly done tilework that Taylor Morrison was aware of prior to closing . There is still no plan to address most of the issues of our house. Some of the more significant issues include:1) HVAC vents not placed in correct locations and there are leaking ducts in attic.2) AC condenser falling down slope of house as it wasn't properly mounted to foundation.3) Seven windows need to be replaced and two window frames as they were damaged during installation.4) Flooring throughout first floor bounces over 1 inch when stepped on 5) Tilework is uneven and sloppy throughout house.6) Master bathroom shower bench has a gap allowing water to intrude into framing.7) Garage door is unpainted and improperly aligned.I have called TM repeatedly asking to escalate to management and have been routinely ignored. My wife and I have probably taken 30 days off of work over the past 11 months, when trades are scheduled, but generally very little is accomplished.

  

  Business Response

  Date: 12/13/2022

  Thank for allowing us to address the Consumers concerns.  In a show of support of its customers even after closing, Taylor Morrison's Limited Home Warranty Program ("Warranty") is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement ("Purchase Agreement").  The Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrison's Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer.
  
  Taylor Morrison has been in contact with the Consumer.  The Consumer has confirmed that the only days and times that the work can be performed is Monday mornings ****; therefore, the next available time to schedule the work is January 9, 2023. 
  
  We thank the Consumer for choosing Taylor Morrison as his home builder. We appreciate the Consumer's patience and understanding as we addressed the warranty concerns and respectfully request that the BBB consider this matter be closed.

  Customer Answer

  Date: 08/15/2023

  Built a house in ******, ******** completed in January 2022. Repeated issues with warranty neglecting to schedule repairs, including a need for a full roof replacement due to poor ***************. Have repeatedly met with TM reps and have taken weeks off work for no shows of trades and trades incorrectly scheduled. Have to send multiple emails to warranty to get any response, then they continue to do nothing.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the house from TM on 07/2020 and after a while we found that two panels in the garage door are defected and needs a replacement. Since then, all we got are promises of solving the problem, as they said that they already have ordered the defected panels from the provided (D&D Garage), kept saying it will *********** weeks, 8 weeks, 10 weeks, and on and on. Yet, 15 months since closing and our panels NEVER been replaced.Also, during Hurricane *** in 10/2022, we found that we are missing some hurricane shutters that Taylor Morrison didn't us enough panels. We filed a warranty request to bring us the missing shutters and yet another 2 months without a single update whatsoever.We need immediate action as the following:1. Replace the defected TWO panels in the garage door.2. Bring the missing hurricane shutters.We seek and demand immediate action as those issues have been going since 15 months now!

  

  Business Response

  Date: 12/26/2022

  Taylor Morrison values its customers, and in a show of support, our Limited Home Warranty Program (Warranty) is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumers home is built in accordance with the building plans and specifications, Florida Residential Building Code (Code), industry standards,and meets all contractual requirements as detailed in the Purchase Agreement (Purchase Agreement).  Each of these provisions are reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.   The Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrisons Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer.
  
  In good faith, Taylor Morrison remains very committed to complete the repairs or replacements, where applicable, that do not meet the above-described Quality Standards set forth in our Limited Warranty. We apologize that the garage door panel(s) and hurricane shutters have not been addressed in a timelier manner due to the continued trade labor and material shortages understandably affecting our industry. Taylor Morrison is working to complete the open warranted issues as quickly as possible and has been regularly contacting the suppliers and trade contractors responsible for this warranty work.
  
  Warranty Director for Taylor Morrison called and left a message with the customer and advised that the garage door and the hurricane shutter companies have been instructed to take immediate corrective action in this matter. Taylor Morrison will maintain regular contact with the customer to ensure the matter is completed and to the customer's satisfaction.

  
  We consider this issue addressed, and ask that, based on the information provided to Consumer supporting the foregoing, the BBB similarly considers this matter closed

   

  
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To be honest things started out well. But there were red flags I found while the building of my home was happening. I visited the site at least once a week. We ordered a holiday lights package which was almost skipped entirely if I had not found it myself. Upstairs cabinets were almost not installed if I had not said something. When the plywood for the floors were put in place and carpeting was about to be installed, I found that three rooms and very poorly repaired holes. Currently fighting mold in the master shower that I had the company "fix" but all they did was put new caulking over the old, mold eaten caulking. Found mold eating through the main vent at the top of the stairs and the repair man told me he couldn't find the source of the water and that it wasn't mold. Now, a few months later, there's a hole in my ceiling and it turns out it was from an "improperly installed" condensation pipe. Even had an inspector come check the house and found many problems. When addressed I was told that my "inspector is an idiot and doesn't know what he is talking about." Currently, the problem is getting a hold of the *** to correct these problems. The *** keeps sending repairmen without prior appointment so nothing can be fixed (drywall near vent). Any appointments made aren't asked if they are available on my end and just made. Same *** complains of body pain and availability due to said pain. At one point I was told that a problem I had (the caulking) could no longer be addressed because it was outside of the one-year repair contract. Which doesn't make sense because it was repaired in the first place and just covered. I have put in an emergency work order and wasn't contacted for almost 48 hours when someone arrived without appointment. This is a repeating thing as well. Operators say someone will call within 24 hours, but I usually don't get a response for 2-3 days. I have a lot of other items to report but I do not have the room on here to do so.

  

  Business Response

  Date: 12/12/2022

  Dear BBB:
  
  Thank for allowing us to address the Consumers concerns.  In a show of support of its customers even after closing, Taylor Morrison's Limited Home Warranty Program ("Warranty") is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement ("Purchase Agreement").  The Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrison's Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer.
  
  Taylor Morrison has been in contact with the Consumer and is scheduled to meet with him on December 20th, 2022. 
  
  We thank the Consumer for choosing Taylor Morrison as his home builder. We appreciate the Consumer's patience and understanding as we addressed the warranty concerns and respectfully request that the BBB consider this matter be closed.

  Customer Answer

  Date: 12/13/2022

  Dear Better Business Bureau,
  I politely reject the response. Taylor Morrison (TM) explained their system for consumer issues, but I must add to it with experiences. At the end of the phone calls with the warranty call center, they ensure that someone will respond within 24 hours. That 24-hour window was broken many times. 2-3 days will pass before any communications are established for anyone to come over to inspect and in a couple cases not at all. We even waited months for resolution. I had to call multiple times to get a conclusion. I was ensured that the workorder was pushed to a rush status. I was told there was a reason for the backlogging and that it was due to the *** being sick, injured, or there wasn't a reason at all. Eventually, no one would follow up with me on workorders and contractors would arrive unannounced. The warrantys convenient and responsivenature comes to fruition when I reach out to headquarters. I have multiple times reached out to the local headquarters. To be clear, I only have spoken to headquarters after 24 hours have expired. Two times mold has shown up in the house and reported. TM handled it like if it were a blemish in the paint and no real investigation to make sure there wasnt any mold. Any contractor that comes into my home has nothing good to say about TM about communications. Some contractors even told me that TM had not submitted work orders on my home until recently. Backlogged until warranty expiration. Another workorder that has taken a very long time to address (and is still open) is an unfinished outlet in the linen storage upstairs. I reached out to the ***, via text, 02DEC/2022 as to the condition of the work order and received a text saying that someone will come out on 23/DEC/2022 to look at it. It is true that TM has reached out and made an appointment to come and check the drywall where a leak occurred.  But I do have to say the appointment is the 19th between 12pm and 2pm. Not the 20th.

  

  Business Response

  Date: 01/06/2023

  ...Dear BBB:
  
  Thank for allowing us to again address the Consumers concerns. As we stated in our previous communication, Taylor Morrisons Limited Home Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrison's Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer.
  
  We are pleased to report that the repairs to the Customers home will be complete today, December 6, 2023, except for performing a final inspection of the conditions.  Additionally, the Customer conveyed that he is satisfied with the repairs. 
  
  We thank the Consumer for choosing Taylor Morrison as his home builder. We appreciate the Consumer's patience and understanding as we addressed the warranty concerns and respectfully request that the BBB consider this matter closed.

  Customer Answer

  Date: 01/16/2023

  I do not accept the response. This is because the response does not fully identify what the conditions are. I would like it to be known to BBB that the conditions Taylor Morrison is speaking about is mold. Taylor Morrison is not be honest with BBB in accepting the fact that mold is in my house for over a year and have not admitted to my three attempts to tell them about the mold. Yes, they have finally sent someone to conduct tests. But this is still something that Taylor Morrison has not taken public responsibility for and trying very hard to keep this from being in the open. 
  

  The hole in the ceiling is repaired but that is it. There is still mold in that area of the house. As well as in the air of the entire house (please see previous complaint with attached laboratory test results). 

  

  Business Response

  Date: 01/30/2023

   Dear BBB:
  
  Since our previous communication, the repairs to Consumers home are complete.  Taylor Morrison hired a certified hygienist to perform testing in the Consumers home after the completion of repairs and provided a copy of the report to the Consumer.  The report recommended recaulking the shower enclosure as well as the use of a bleach-based cleaning product as an effective solution to mold on the caulk line under the shower door of the shower enclosure (homeowner maintenance responsibility) and concluded that there are no further recommendations from a mold amplification standpoint.  As we stated in our previous communication, Taylor Morrisons Limited Home Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrison's Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer.
  
  We thank the Consumer for choosing Taylor Morrison as his home builder. We appreciate the Consumer's patience and understanding as we addressed the warranty concerns and respectfully request that the BBB consider this matter closed.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty work not completed. Only excuses given as to why. It took over a year to have our garage door installed after closing, warranty work during that time was very slow and often marked completed on their warranty page when it was not completed. Only after we filled out a survey with bad marks did we get any attention toward getting any of our warranty work completed. Now, we have been months with a primed garage door installed but not painted, and repaired stucco cracks that look horrible and have not been painted. The warranty **** ******* only gives excuses as to why they cant get the painter out to finish this work, and provides no plan or alternatives to finish the work. We have had an overall negative experience with this company and cannot recommend that anyone contemplate doing business with them. They do not do what they say they will do and will lie to you in order to get your business. The lies and excuses will continue through the warranty process and they will try everything they can to get you to give up and fix it yourself. I just want them to finish the warranty work we have so that I never have to communicate with them again.

  

  Business Response

  Date: 12/09/2022

  Taylor Morrison has been in communications with consumer.  An appointment with the applicable painter trade has been confirmed to address the issues raised.  Consumer has the direct contact information for our **************** Manager and will advise us if there are additional warranted items, if any, to still resolve after the work is completed.  Consumer was provided with our managers personal commitment that he will diligently expedite all timing issues within his reasonable control.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I closed on our home one year ago here in the ********* community in *********. Taylor Morrison was our builder. When we closed, there was a laundry list of things that they promised us would be completed even after we closed. Here we are one year later. Over the last year, weve been told numerous times to continue to send them the list of things to be completed every time we asked them about completing task. Everything from dead sod to a pocket lock on the bathroom door to a cosmetically damaged cabinet door that should have never been installed. This is just a few things on the list that was never completed. Now we have stucco that is cracked on both sides of the home. Tile in the master bedroom shower is separating. We had an inspector come just a couple of days ago and he found window seals that were not properly caulked. Exhaust vents in the attic were not properly sealed; you can see daylight around the vents. The **** unit was not installed properly. It should be level but as you can see in the photos its resting at an angle and not level. Im not sure how this got pass codes. Taylor Morrison just doesn't care to correct any of the problems. The only phone call that weve received was from a young man that was doing a survey. We told him all of this and he said that he would have Taylor Morrison to contact us immediately. This was two weeks ago. We still havent heard from anyone representing Taylor Morrison. If you are purchasing a home from Taylor Morrison, please have a thorough inspection before closing and make sure everything is completed before closing!

  

  Business Response

  Date: 12/05/2022

  Taylor Morrison has reached out the homeowner and scheduled a meeting for December 16th which accommodates the homeowner's schedule due to travel.  The homeowner is fine with the delay and be available to meet on date specified. 

  Customer Answer

  Date: 12/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution adequate at the moment. There are lots of repairs to the home that must be completed;  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

  Customer Answer

  Date: 01/03/2023

  This a follow up to complaint ID ********: My home builder is Taylor Morrison in the ******************* of *********, **. I met with a **************** Manager from ******************** on Friday December 16th at my home. It did not go well. In the original compliant I STATED that there was a list of repairs that was to be completed at the closing of our home. He did not have the repair list when he arrived. Why wouldnt you be prepared if you are responding to solve a problem? He was not interested in the condition of my NEW HOME. I was constantly told what was not covered under warranty. I was told that stucco cracks around the home is not under warranty because it is cosmetic. We reported this condition to Taylor Morrison weeks ago and did receive a call about having the stucco repaired. I returned the call but did not get a response. I reported a crack in the grout in the main bathroom shower weeks ago. I was told today that its cosmetic also and not under warranty. We are DISCUSSING a home that is ONE YEAR in existence with all the needed repairs being reported within that year, but Taylor Morrison is now saying they are not responsible. Our home has faulty seals around the exhaust vents in the attic; I was told to prove it by giving them the most recent home inspection report. Once again, the burden of proof falls on me. Our home has a missing pocket lock on a door that has been this way for one year. A damaged cabinet door that was installed one year ago. Dead sod was installed one year ago. A HVAC system that was never installed properly on an unlevel concrete pad. Windows that were never sealed properly. Several of the repairs we have reported several times over the last year only to get no response or constantly being asked to send them the repair list that THEIR REP WROTE! We understand now that TAYLOR MORRISON DOES NOT STAND BEHIND THEIR HOMES! We must now look at taking legal action.

  

  Business Response

  Date: 01/03/2023

  In a show of support of its customers even after closing, Taylor Morrisons Limited Home Warranty Program (Warranty) is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumers home is built in accordance with the building plans and specifications, Florida Residential Building Code (Code), industry standards, and meets all contractual requirements as detailed in the Purchase Agreement (Purchase Agreement).  Each of these provisions is reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.   The Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrisons Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer. 
  In this circumstance, two highly experienced members of our **************** Team personally met with customer on 12/16/22 to view and evaluate consumers concerns.  During this productive visit, our team members with expertise in this area confirmed our ability to resolve many but not all of customers expressed concerns.   For all warranted items, we are in the process of promptly scheduling the applicable trades, which is understandably challenging time-wise by the upcoming holidays and continued supply chain delays. Unfortunately, on a limited number of items, customers expectations were not fully in alignment with our Limited Warranty coverage that he reviewed and agreed to prior to entering into a purchase agreement.  Specifically, customer had anticipated that we would be responsible for homeowner maintenance on certain items that are otherwise expressly excluded from and outside the scope of the Limited Warranty.    During the visit, customer also referenced an unknown inspection report, which has not yet been shared with us.  Upon receipt, we will promptly also review those additional currently unknown items and provide an informed evaluation of same.
  
  We ask that, based on the information provided to customer supporting the foregoing and our commitment in addressing all warranted items, the BBB similarly considers this matter closed.  Further, if the customer has any other concerns, they should be directed to the terms of the Limited Warranty.   We intend to proudly continue to honor the terms and obligations we contractually offered to the consumer. *********************** BBB complaint #******** *********************** BBB complaint #********
  

  Customer Answer

  Date: 01/09/2023

  Taylor Morrison is quick to quote their limited warranty that was signed at closing.  But what good is a Warranty when you are building a defective product from the start? My wife and I have tried for months to get certain things corrected only to get no response or the same show us where we said we would complete this response. How can a company called their team experienced professionals but they come unprepared or have no clue why theyre even at my home? Its been one year and Taylor Morrison has not even completed and/or repaired the defective items in the homeONE YEARit had to come to this to get Taylor Morrison to even TALK about defective items in my home that has STILL not been repaired.  Now they want to hide behind some shabby warranty after ONE YEAR of doing NOTHING? Its disheartening to see that a company like this care nothing about the consumers that patronize their brand.  And to add injury the insult you do nothing for one year and then have the audacity to talk about a limited warranty? HORRIBLE COMPANY!!! 

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my new build Taylor Morrison home in February 2022. There were several items that still needed to be fixed but they assured me it would be done in 2 weeks. No one was responding to any of my phone calls and/or emails to Taylor Morrison, so in August 2022 I had opened a complaint with the BBB with claim number #********. Soon after I heard back from their warranty department which promised everything would be handled, so it seems since they did begin to fix some things. Fast forward another 3 months and now communications have ceased and not all items have been fixed yet. In fact I learned that some items that were pending to be done, are now marked completed per their subcontractors.I would like assistance in remediations.

  

  Business Response

  Date: 02/15/2023

  Taylor Morrison values its customers and takes great pride in being ******** Most Trusted Builder for the eighth consecutive year. In a show of support of its customers even after closing, Taylor Morrisons Limited Home Warranty Program (Warranty) is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumers home is built in accordance with the building plans and specifications, local building code, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement (Purchase Agreement).  Each of these provisions is reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.   The Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrisons Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer.   
  
  Taylor Morrison Leadership has reached out to the customer since the filing of this complaint. The warranty work has been scheduled for early March, 2023, in mutual agreement with the customer. 
  
  We thank the consumer for choosing Taylor Morrison as their home builder.  We appreciate the consumers patience and understanding while we continue to service their warranty concerns.
  
  We consider this issue addressed, and ask that, based on the information provided to Consumer supporting the foregoing, the BBB similarly considers this matter closed. 

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my new construction home on 10/14/22. Besides the dishwasher not being properly installed and flooding my kitchen, below is a small sample of the quality issues I have experienced. I would like Taylor Morrison to stand by their product and advertising by correcting their poor workmanship.Replace old and rusted materials installed, replace defective windows that don't open and/or lock, replace Quartz that has holes in it, remove mold, replace flooring that is warped and installed on uneven surface, replace scratched appliances, replace warped cabinets and align, remove the failed inspection notice from county on my cage Warranty claims have been submitted yet nothing has been addressed. My damaged and wet flooring has not been pulled up since the flood over a month ago.

  

  Business Response

  Date: 12/12/2022

  Taylor Morrison, **** (Taylor Morrison) values its customers and takes great pride in being ******** Most Trusted Builder for the seventh consecutive year.In a show of support of its customers even after closing, Taylor Morrisons Limited Home Warranty Program (Warranty) is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumers home is built in accordance with the building plans and specifications, ******* Residential Building Code (Code), industry standards,and meets all contractual requirements as detailed in the Purchase Agreement (Purchase Agreement).  Each of these provisions is reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.  The Warranty is designed to provide customers with a convenient,responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrisons Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer. 

  
  Taylor Morrison management has reached out to the customer and visited with them in person. The immediate concerns were acknowledged, and subsequent work scheduled.Since the meeting has taken place, we have coordinated follow up work, most of which is complete.  We have also given the customer direct access to the **************** Director for any further questions or concerns.
  
  We thank Consumer for choosing Taylor Morrison as her home builder.  We appreciate Consumers patience and understanding while we continue to service their warranty concerns.
  
  We consider this issue addressed, and ask that, based on the information provided to Consumer supporting the foregoing, the BBB similarly considers this matter closed. 

  
  

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to closing on Taylor Morrison property on July ******* I made a request to have defective pavers replaced in driveway. Since that closing I have made 7 request via email, builder warranty portal and verbal contact. I have included the warranty department and the Director of Construction. The defective pavers were replaced with red pavers and the entire driveway original pavers are grey/black pavers. I have made two request to have the correct color pavers installed . I was advised by ********** in warranty Department that the pavers are functional and cannot be replaced . I reside in a over 55 community. I chose this community and builder because this is my second home with Taylor Morrison. I was very pleased with my previous home in Woodland Park. I am unable to proceed with sealing walkway, driveway and screen enclosure installation until this issue is resolved . I Am extremely dissatisfied with the Taylor Morrison warranty department. I would expect better service as a returning home buyer.

  

  Business Response

  Date: 12/21/2022

  Taylor Morrison ******* values its customers and appreciates the opportunity to satisfy the complaint regarding the pavers.  Our team is in direct contact with ***************** who is locating a better match for the homeowner. We have met with the customer and have followed through with their concern. We respectfully request that the BBB considers this matter closed.