Business Profile

Tire Dealers

Discount Tire

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

593 total complaints in the last 3 years.
232 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 23, 2025 I had my winter tire change completed at this location. Prior to driving to my appointment I washed my car at a self service car wash in an effort to provide a clean vehicle for service. I personally washed my car and there was no damage on my drivers side door when I washed it, or when I exited my vehicle at discount tire. When I arrived at discount tire, I opened and closed the drivers side door for the technician to check my mileage and there was still no damage on the door prior to me leaving my keys with their staff. When my service was completed, I immediately noticed a dent on the drivers side door at the edge of the door. I walked back into the store and made the staff member who had given me back my car key aware of the dent and he notified his manager. The manager came out and looked at the dent and said that he would notify their claims department. I asked if they had all of the information they needed from me for the claim and he said yes. On 1/27 I called discount tire and spoke with the same manager who assisted me on the 1/23, as I had not heard anything back from their claims department and had not received any sort of voicemail or email follow up regarding the damage to my vehicle. He assured me he would check into why I had not received a response and that a claim had indeed been placed. It is now a month later and I still have not received any sort of follow up regarding the damage to my car door.
Business Response
Date: 02/24/2025
********,
Thank you for taking the time to share your experience. What you describe here is concerning. We will be in contact with our regional staff and senior leadership for review with the store management team in terms of your claim status. Please expect to be contacted within 2 business days to discuss your experience in further detail and go over next steps.
We appreciate the opportunity to help, and we look forward to addressing this with you soon.
Discount Tire
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I purchased a set of four tires for my 2015 Mercedes E350 sedan from discount tire about two years ago. When I purchased the tires, they did not state I needed an alignment done on the vehicle. I sense gone to discount tire to have maintenance done such as rotating tires, making sure everything is wearing appropriately, having them filled up where they check the tire thoroughly, both visually, and with their handheld computer, and there's been no issues. Additionally, when i've come in to check the air, they've never stated that I needed to have the tires rotated or any other maintenance done, even though i've come to make an appointment, they've refused saying it wasn't necessary.I just went to the ******** dealership last month and they stated that the tires are worn unevenly, and when i ate spoke with the **************** advisor, they stated that it was due to the car needing in alignment probably. He proceeded to tell me that unfortunately discount tire doesn't advise their customers that they need an alignment. He stated he believed this is because they hope that the customer will end up getting tired sooner, rather than later period this is the case I had. I'm wondering why discount tire never told me when i put the tires on my car, or at any time prior to the dealership noticing the wear on the tires, that i needed to have had an alignment.I went ahead and purchased 4 tires from discount tire when I was out of state at their ******************, **** location. I didn't feel i should have to pay for these tires, as I have come and done everything possible to make sure they were operating and wearing appropriately. I would like a full refund please. When the discount tire representative contacts me, please have them provide their full name, their direct phone number, direct e-mail address, the hours they are available, and the best time to reach them. I have previously submitted this through the Better Business Bureau system, but it was lost.
Business Response
Date: 02/21/2025
Christian,
Thank you for taking the time to share your experience with us. We are concerned to hear about what you describe, and certainly want to look into this further. Your message has been escalated to our management team and regional office for their review. Please expect to hear from them within 2 business days of this message.
We appreciate the opportunity to address your concerns, and look forward to speaking with you soon.
Discount Tire
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Long time customer of ********************** on ****** in ********* ****. went today , 20 Feb for a scheduled tire rotation/balance on a 2001 *** 325Ci *** told me rotation was free but if I wanted the tires balanced during rotation would be $14 a tire. Said yes to the fee for balancing. After he checked the car he started the upsale pitch with 4 to 5/10ths tread remaining on the tires. On his second pass on the upsale I explained to him that I was going to ***lace the set of this on this vehicle and wifea *** this Summer could he just rotate and balance the tires as requested. *** proceeded with a third pass at an upsale for a new set of tires that I needed to purchase today for my safety. I told him that I was a long time customer and have had four other vehicles on my customer record - that I have routinely purchased ***** and have had them rotated tbere evry ****** miles - would he just rotate and balance the tires on this vehicle. Then, in a **** the *** then says - well it wont do you any good to rotate these tires that tread depth - anyway. I sad fine - grabbed my keys , wished him a good day and departed. Request an answer from the business as to whether the protocol for an upsale was more important than having a reasonable conversation with a long time customer who has had a number of vehicles serviced there for years? Volume of foot traffic and commissions off upsale tactlcs/protocols outweigh customer service and retention? Really? That is exactly my impression ***ly from business if they actually care - is requested. Have left a voicemail with regional customer service with no ***ly. Today I voted with my feet after ***eatedly requesting a scheduled service be performed. Someone own up and show that having my vehicles to be continued to be serviced as DT is worthwhile. Awaiting ***ly.
Business Response
Date: 02/21/2025
*****,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about how your recent visit was handled. We understand your concern and frustration, and this is absolutely not the type of service you should come to expect from us. We also apologize for the service not being performed for you. We will be looking into this further, and addressing your concerns with our store management team and regional office/senior leadership. Please expect them to reach out to you within 2 business days of this message to personally address your concerns and ensure we deliver a better experience moving forward. We appreciate your longtime business with us, and certainly do not want to lose you.
We appreciate the opportunity to help, and we look forward to addressing this with you soon.
Discount Tire
Initial Complaint
Date:02/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 22nd, I brought in two tires, bought two tires, and asked all four be put on my car. One of my old tires was still pretty good, I asked to keep it. To purchase two tires, and have all four put on, I was charged $459.02. I was apparently given all of the extra insurance on their tires that I could be given, all without asking me if I wanted any of it.When I got home, I also noticed that they kept the tire that I had originally asked to keep. When I reached out, I got no answer. When I posted a ****** complaint, they finally reached out to be, but never responded on any solution for me. This is an unprofessional business and absolutely took advantage of me by charging me that much for only two tires.
Business Response
Date: 02/15/2025
Hello *******,
I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well.
If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.
*******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
Sincerely,
Discount Tire
Customer Answer
Date: 02/16/2025
The store manager already reached out to me after the ****** review and did not respond again when I said I couldnt come in due to being out of town. I asked if he was going to follow up with any kind of solution after that, but he never responded, again.
Business Response
Date: 02/17/2025
Thank you for your reply *******. We appreciate your additional information. We will be following up with our regional office and senior leadership for further review of your concerns. Please expect to be contacted within 2 business days of this message to discuss your visit in further detail.
Discount Tire
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Discount Tire incompetently lifted our pristine 2017 *********************** by the running boards causing extensive damage.Discount Tire's insurance company has sent a check for 1/30th the cost of this repair with a notice that this check is final and settles all claims. Their terms and conditions are REJECTED!We have wasted many hours trying to resolve this and the insurance company is very slow to respond (if they ever do) and is dragging their feet while our vehicle has a major component that cannot be used. My 5yr old cannot get in the vehicle on his own and has to be lifted every time and my wife has back issues.I am disgusted with this company and how they are handling the damage caused by their negligence. They need to step up and pay the bill on this instead of leaving us hanging with thousands of dollars of damage!
Business Response
Date: 02/18/2025
Hello ******,

We thank you for bringing this matter to our attention. We have reached out to our claims team and shared your comments with them and have asked that you be contacted. So please expect to be contacted within the next 3 business days. If you have any questions we ask that you please follow up with our claims team directly.

Sincerely,
Discount Tire
Customer Answer
Date: 02/19/2025
I've heard that before. ************** company is ignoring me.
messages sent 2/4/25, 2/11/25, 2/14/25, all ignored.
Business Response
Date: 02/19/2025
Thank you for bringing this to our attention, we have shared your comments with our claims team and they will be following up with you within the next 2 to 3 business days. If you have any additional questions, we ask that you please reach out to our claims team directly.

Discount Tire

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Customer Answer
Date: 02/28/2025
While i have been contacted by the claims department their solution is TOTALLY UNACCEPTABLE.
At first they were offering a pittance to TOTAL LOSS our previously pristine vehicle. They offered less than half what I had it sold for just prior to the damage caused by Discount Tire's negligence.
Now they want to give us only the estimated repair cost (and there's always supplementals), with no accounting for the 4 weeks the repair will take and no rental vehicle, no depreciation and no compensation for our time that they are wasting.

We are no where even close to an agreement with Discount Tire over the damage caused by their negligence and their insurance company is trying to s**** us out of our pristine vehicle with an offer of less than half the value of it.

This company is horrible to deal with and I have submitted a complaint to the Department of Consumer affairs for unfair way they are treating us. We will likely have to cover all these costs and take them to court over this as they are refusing to make us whole again after the damage they caused.
Initial Complaint
Date:02/13/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in recent history, in the past 3 yrs i have ordered tires online @ *******/discount tire, on EVERY occasion i was contacted and told the tires i ordered and paid for were not available, on all 3 incidents i was offered to purchase a different tire at double the price of what i paid for and ordered, how do they continue to get away with obvious lies and deception, if they only want to sell specific tires, then they should only advertise those products, to lie and false advertise tires they do not have or will not have is against the law and needs to STOP, this is really getting old, do something about FALSE ADVERTISMENT, only advertise what's in stock or readily available, not just what they make more money off of THX, ****
Business Response
Date: 02/14/2025
****,

Thank you for taking the time to bring this to our attention. We are concerned to hear about the recent experiences you have had, and would like to take a deeper look into this. If you could, would you mind providing the store locations you visited and a little bit more about what happened each time along with your phone number? We would like to review your concerns and follow up with you directly. We hope to hear from you soon.
Discount Tire
Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I first went in and asked to purchase new tires for a car I just purchased a 2017 ****** maxima midnight edition on 08/13/2024 the total was ****** but while I was at **** discount called and said I needed 6 new lug nuts but I should buy the set that was ****** I got no paper receipt for that but it is on my bank statement . So *******. btw 10 lug nuts come in a set I never received the extra 4 nor did they put the two rear tires that were brand new in my trunk cause they were not the recommended size for the car so I figured I would keep them as a spare and I should have . I brought the car home and woke up with the back two tires flat . I had to work I put air drive 2 miles to work parked and when I got back 12 hours later flat again . So I could not go to discount right away but I called them and told them I would be in in about 10 days when I was off next. 09/04/24 I went in and they fixed the tires. They also did rotation. In 10/11/24 I had another flat I sent the tire in with a co worker cause I had no spare On. 10/11/24. . then on 10/27/24 my car was shaking I took it to the same body guy who did my tire rods. Bushings alignment rotors and brakes and asked him to check he said well all good but your tires are shot all 4 and one has a weird round deep gauge in the center he's never seen b4 . I took pics. I was coming in and 26 mi from discount (52 mile drive one way in total) I got a flat had 2call a tow 4 290. I was upset they said they were replacing all 4 tires they were obviously not good or defected. Then he said he would give me an upgraded tire . He put 4 kuhmo tires in later found out was a ***** tire at ******* when my originals were 150 a piece. About 2 months later when my car shaking again I took it to the mechanic . He said **** all 4 tires are worn at the same these are not the right tires 4 your car . I had driven a total of ***** miles total.since I took in car on 10/29 it was 01/15 they said no warranty honored he would sell me 4 tires for 625
Business Response
Date: 02/10/2025
*******,

Thank you for taking the time to share your experience with us. We are sorry to hear about the multiple issues you have experienced, and the return visits you have had to make to have your concerns addressed. This is not the way your experience should have gone, and for that we apologize. We will be reviewing your concerns directly with our management team and senior leadership, and requesting that they reach out to you directly within 2 business days to address your concerns. We appreciate the opportunity to help, and we look forward to addressing this with you soon.
Discount Tire
Customer Answer
Date: 02/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ******

Customer Answer
Date: 02/20/2025
I am writing this email in regards to my case number **********BDB I did talk to discount tire and we had come to the agreement that they would give me a refund and then the money wouldn't refund to my original card because it was a virtual card then they said that they refunded my other account and I still have yet to receive any refund from discount tire I called my bank and they said they have nothing pending they have nothing that was incoming from discount tire or anybody else so now what do I do
Business Response
Date: 02/20/2025
Hello *******,
Thank you for reaching back out to us. I am sorry to hear that this has not been resolved completely yet. I have reached out to our store management team to follow up with you on the next steps. If you have any additional questions or concerns you would like to have addressed, please reach out to us using our link below:
**********************

Discount Tire
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Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am filing a complaint against America's Tire in ****** CA. I took in my 2022 ram 1500 for 4 new tires due to low thread and one flat tie. They change my tires and everything was good. Then after I went down the street to buy some food when I noticed that the wheel was leaking air. So, I took back my vehicle and told the workers that the wheel was leaking air. So, they took off the wheel and noticed that the rim was damaged. So, then I told them that was not there when I took it to them and that they damaged it while they were changing the tire. They started saying that it was me when I was driving and maybe hit a pothole. But there no way because I only drove the vehicle to the appointment. Also, a plastic cover that is in the rear of the vehicle was missing due to them taking it off to put the spare tire back under the vehicle. When I told them about the missing piece, they said it was never there So now they damaged my rim and lost a cover and insist to buy a new rim for $710. But I don't deserve to buy a new rim that I never broke. So, the next day the manger called me and asked for pictures of the damaged rim. I sent him the pictures and have not heard from them since. I don't know why they never told me while they were putting on the tire. They should of check the rim before adding the tire. And I know it was never damaged because since the day I bought the new tires till the appointment it never went flat. I'm asking if you can help speeding up the process due to needing vehicle to travel to work and other necessity and if they can replace the rim. Please and thank you!
Business Response
Date: 02/06/2025
Hello ******, thank you for reaching out and sharing your experience. I am sorry to hear about the experience you had at our Merced store. I have shared your comments with our store manager and the regional leadership of the store to address your concerns. If you have any additional questions or concerns you would like to have addressed, pleas reach back out to us with our link below.
**********************

America's Tire
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Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Damaged my vehicle and refuses to take responsibility.On December 14, 2014, I purchased a set of tires for my 2021 **** F-150 through Discount Tire at ***************************************During the tire installation, Discount Tire damaged all four of the wheels on my truck. The damage was not present before the installation but was clearly visible after.The store manager and another associate took pictures of the damage and forwarded to their claims department. I was subsequently contacted by the claims department who again made me take and submit pictures of the damages which I provided along with the estimate to replace the wheels.On 1-8-25 I was notified that Discount Tire was denying responsibility for the claim due to the damage being caused by curb rash and I was offered $250.00 to settle the claim which I declined.On 1-21-25 I was notified that my claim was closed.I paid $1500 for tires and installation, and Discount Tire did $6,000 of damage to my vehicle and refuses to acknowledge the issue or be accountable.
Business Response
Date: 02/03/2025
Hello ****,
We thank you for bringing this matter to our attention. We see that you have been in contact with our claims team and that your claim has been closed. We stand behind our claims teams decision and ask that if you have any questions regarding your claim that you please reach out to our claims team directly.
Sincerely,
Discount Tire
Customer Answer
Date: 02/04/2025
While appreciate their confidence in their claims team, this is wrong. Their claims team wasnt there, They didnt see what I saw with techs running and throwing tools because they were two hours behind. They didnt see the techs place my wheels on the shop floor with no protection. They damaged my vehicle and no one is interested in even discussing it. We are far from done
Business Response
Date: 02/08/2025
Hello ****,

We thank you for your follow up message. We understand that you have been in contact with out claims team and that your claim has been closed. The decision made by our claims team is our final decision and we stand by it. If you have any questions regarding your claim we ask that you reach out to our claims department directly.
Discount Tire
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Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought tires a year age at the **************************************** location, for the front axle on a 1990 gmc 1500. Tires had a ***** mile garantie and only made it ***** miles before the cords were showing. Vehicle had a new front suspension installed and aligned about a year ago, and I run the same highway back and forth to work everyday.Went in last friday,the 31st of february 2025,to have them replaced and was told that they were not going to honor any garantie as I had mud grips in the rear,and this so called " staggered mounting" voided the warrantie. This is the second set of tires purchased from them. The first set did the same thing but the warantie was honored with no word about staggered mounting,and I also had mud grips on the rear at the time.The questions I have now are,is this new corporate policy to save money or did the service manager just make it up.If it is policy now,how will the new corvettes ,mustangs ,and camaros be handled as they all come factory with staggered mounting.Went to ******* and got better tires cheaper. I wont be back to discount tire any time soon.
Business Response
Date: 02/03/2025
*******,

Thank you for taking the time to share your recent experience with us. We are sorry to hear about how your recent visit was handled, and would like to look into this warranty situation further. If you could fill out some additional details regarding your store visit to the following link, we can look into this further and follow-up with you: **********************
We hope to hear from you soon.
Discount Tire

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Discount Tire is NOT a BBB Accredited Business.