Complaints

This profile includes complaints for Sam Levitz Furniture Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sam Levitz Furniture Company, Inc.

  2020 W Prince Rd Tucson, AZ 85705-2929

• 

  Sam Levitz Furniture Company, Inc.

  3750 W Orange Grove Rd Tucson, AZ 85741-2821

• 

  Sam Levitz Furniture Company, Inc.

  100 N Pantano Rd Tucson, AZ 85710-2342

• 

  Sam Levitz Furniture Company, Inc.

  3430 E 36th St Tucson, AZ 85713-5207

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally purchased new couches December 2021 in a tan leather color at Ashley’s furniture. Those couches had an issue with the recliner and the charger ports. I called to have them warrantied and was advised tan is on back order and my only option was same couches in grey. So I was upset and decided to settle for grey couches or have tan broken ones till who knows when. Now I have had these grey couches and have had them warrantied about 2-3 times! Now I am still having the same exact issue with this set! I had been dealing with a manager named Krystina who was at the 36th location. I tried to warranty my couches again, and was given a credit on my account to re buy. Problem is I keep getting told they are on back order and the credit keeps rolling off and the manager has to keep reapplying it! I can not re buy the couches if they are on back order! I have been waiting, I have all the text messages between manager and I along with emails! Now come to find out I was watching the News and saw another customer having same issue except they were advised Sam Levits is going out of business! So I thought no big deal for me, I bought them from Ashley’s on pantano. I was wrong! And was told anything purchased before February 2024, was under Sam Levits and unfortunately they can’t honor my warranty there at Ashley’s since they are no longer affiliated with Sam Levits! I have these almost $4,200 couches that are obviously defective, as I have had them warrantied MULTIPLE times for same issue!!!!!! I am very upset to hear they are closing and to not inform me when all I was told is they are on back order! I tried calling Sam Levits today and no answer! Texted the manager and no answer! Sent an email NO ANSWER! this is very frustrating because I paid a lot of money and to top it off I paid for warranty and have been given the run around knowing they are closing! I want this resolved and I want someone to reach out to me with a solution! And a FULL REFUND!

  Business Response

  Date: 09/29/2024

  After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

  Customer Answer

  Date: 10/01/2024

  I do not agree with this. Ashley’s furniture whom now I found out was owned by Sam Levits when I purchased my couches was very quick to convince me to purchase the warranty. If you see my account you will see the same issues for same couch they are defective. So now I’m supposed to wait patiently till who knows when to see IFFFF I’d get my refund? Not fair at all! I have all the emails and text messages from managers granting the warranty and issuing the $ on my account. I paid a lot of money for these couches and have been patient for long enough! 2 years is long over due! 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of this year I put in a warranty claim on my sofa which was finally completed in July. When we got the warranty work done they brought the couch back in worse shape than it was previously. We had the couch picked up for a return on July 12th this year with a promise of a full refund of $1383.84. We have received no check after multiple promises it would be issued and calling weekly for more than a month. I called today and they advised now I have to file through a third part to get my refund more than 3 months later. I am waiting for the payment and do not have a couch.

  Business Response

  Date: 09/29/2024

  After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

  We have also attached the form that would need to be filled out and please send back tot he email at the bottom of the form.

  Customer Answer

  Date: 10/01/2024

  I put in for a refund many months ago prior to the stores closing or any issues being brought up and was promised a payment in 7-10 days back in July. This has been repeatedly pushed back and is unacceptable that it’s being taken out on the consumer. I am without a couch and without money to buy a new couch now. 

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase some couches bunk beds & Bedroom Set from Sam Levitz, About a year ago, along with the five year warranty I had My couches bunkbed and Bedroom Set looked Because I was having some issues with all three. Technician came out looked and took pictures for all three sets of furniture . He started that I would be receiving a call for an update. This was four months ago. I’ve been emailing texting and have not gotten no response. I had requested to cancel my extended warranty before the one year have not heard anything back on that as well. I would like a call back to find out what is going on.

  Business Response

  Date: 09/29/2024

  After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

  Customer Answer

  Date: 10/02/2024

  I am not satisfied with your reason. I’ve been trying to get a hold of your company for months on now before you guys became bankrupt. The time I called, you guys were not in bankruptcy waited 34 months for a call back and nothing also emails. I would like my refund for my warranties !

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sam Levitz outlet on prince st in Tucson, knew they were closing down on the day they delivered the beds: 7-26-24 I later learned that an announcement was made on the local news, however we don't get Tucson news in Sierra Vista, a small town 2 hrs away. They sold the beds based on the 30 & 90 day satisfaction guarantee, which was fraud on that day because we were very hesitant and suspicious about the salesman's claims of comfort. THEY KNEW they wouldn't be in business TO HONOR THE WARRANTY and failed to inform us so that we could make a decision with all the info. They stole a deposit of $1500 cash was made in June as a deposit on a bill. The $1500 cash was not deducted from the total sent to synchrony. The invoice was supposed to be no more than $5000. However they inflated the price after the fact and by the time synchrony sent us statmnt it showed a total of around $8000!! This was for two XL Twin sized coil mattresses and two basic movable bases(the kind that move to sit you up and lift the legs.) Both mattresses have collapsed. My dad's been in a rest home for over a month, and about a month using the bed and it is so collapsed that he falls out of bed. My mom's side is also concaved and springs suddenly are poking in their backs. Now that they want to claim the warranty and make an exchange, they're closed and no recourse from Sealy either! Sealy will not stand by their workmanship re the collapse! 1. Missing $1500 cash They said they sent the receipt, they did not. 2. They said they'd send the total invoice via email.... They did not!! 3. They fraudulently promised the 90 day exchange if we weren't happy. 4. They inflated the price sent to synchrony! This is not what was agreed on! That's credit fraud! 5. In addition I believe that they took advantage of 2 elderly customers in their late 80's who were in need of a more supportive bed due to lack of sleep and many health issues!!! Elder abuse is clearly evident. I will upload pix later.

  Business Response

  Date: 09/28/2024

  We have been in contact with the person power of Attorney for Mrs. Fernandez. We have explained we do show on our end the $1500. What we are not showing is the billing of $8000. We have advised the customer to get a copy of the billing to get a better understanding of where the extra amount is coming from. Once we get the information we can better respond to Mrs. Fernandez.

   

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Chest on-line from *** ****** on 7/21/24. the very next day ****** ********* text me and said the chest was discontinued. I was told I would see the refund in 10-15 days. I reached out to ****** on 8/6 via text *************) and email (j*********@samlevitz.biz) I still have the texts & emails saved, and asked if he could give me a status on the refund, I hadn't received it yet. No response. I emailed the online sales team ([email protected]) No response. I texted ****** again on 8/15/24 for a status, no response. I finally started searching online for help and found ***** ******* contact info. Consumers are given direction to reach out to him. I did so by phone twice (************* and he assured me i would be refunded. That was mid to the end of Aug. I still haven't been refunded. $303 is a lot of money for me. They should do the right thing..... How can i get my money back?

  Business Response

  Date: 09/28/2024

  After 71 years, *** ****** Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. *** ****** Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent *** ****** Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  *** ****** Furniture Company, Inc. 

  Please fill out  the attached form and send back to the email on the form. 

   

   

  Customer Answer

  Date: 10/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22338090, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Star Elliott
  
   
  

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a 5 year warranty on a sectional only a year ago and now store is closing. I want my money back.

  Business Response

  Date: 09/21/2024

  We are not offering any refunds for warranty we do apologize.

  After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from Sam Levitz on May 26, 2024 I was told on July 8, 2024 our order had been cancelled and we could come into the store to see if there was anything that we would like to use our credit on. We came in on July 12, 2024 to review the inventory. We were told the store was going out of business and that the only option were floor models. They said more inventory would be int he store the following week if we wanted to wait. We came back on July 26, 2024 and we did not find anything we wanted. We asked for a refund on July 26, 2024. Unfortunately, we did not have the same debit card (lost and replaced) when we made the original purchase so the business said they would have to mail us a check. The check request was dated July 26, 2024. No updates since our last visit in July. Spoke to company representative on September 20,2024 and they could provide no updates and told us to fill out a claim on the company website.

  Business Response

  Date: 09/21/2024

  Sam Levitz Furniture Company is in process of consolidating our operations. This includes our accounting, warranty/service and distribution teams. During this time, Sam Levitz Furniture Company is experiencing delays in processing refunds. We are currently addressing these refunds on a first request, first processed basis. We understand this situation is frustrating to our customers and community. We hope to have this backlog cleared in the near future. If you have not received your expected refund within 21 business days of this response, you can follow-up with our corporate customer relations coordinator ***** ******* ** ********************** ******************************** *All emails are typically addressed within 48 business hours.
  Best regards,

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 tables in November 26, 2023 and purchased their Worry Free Program (insurance on the product) Items delivered December 29, 2023. The finish on product failed/faulty manufacturing, I called to report defect, a technician was scheduled for inspection, he took pictures and I was informed items were in fact defective and Levits scheduled pick up /return was scheduled then completed and I received email w/confirmation of return of said items and I would receive a Refund on 2 tables. I called cusotmer service for next steps, August 15, 2024 Customer Service person told a check would be mailed. I have since called, on hold for over an hour, called again, left msg for call back, call again, auto attendant states "call during business hours" which it is always mid-day/business hours.. I have tried to email and bounce back. I can't get anyone to answer no matter what prompt I try on their phone system. Not even sales answers. This is a Worry-Free Program, not warrantee process this is a insurance paid program, as their product was faulty/defective and no response, no reply. If they are going out of business, they need to be reliable for the insurance program reimbursement and honor the legal policy agreement.

  Business Response

  Date: 09/21/2024

  After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman sold us A warranty the high-end warranty so that we could cover any animal damage that we had to our furniture because we have cats and dogs and it was a leather couch loveseat and chair so they said it would cover any damage done by that they could stuff that if it went out or whatever so when I contacted them about animal damage they told me that no they weren’t gonna cover that and they couldn’t go by word-of-mouth and that had to be accidental if they were going to replace it or repair it and I said it was an accident my puppy chewed on it what was I doing telling him here’s a chew toy for my $5000 couch that was an accident he shouldn’t have done it true but we were assured by the salesman that animal damage was covered

  Business Response

  Date: 09/21/2024

  We do not cover any kind of animal damage it is on our Sam Levitez website. We will not be able to honor any repairs for pet damages.

  Customer Answer

  Date: 09/23/2024

  I have that and it shows rips and tears, and it’s she told me that it did not cover animal damage because that’s intentional is an animal or a puppy chewing on the couch intentional it covers rips and tears, and they are covered in rips and tears. I just want what I paid for.

  Business Response

  Date: 09/29/2024

  Due to the pet causing the damages we are sorry to inform you we would not be able to cover even if it was a puppy and a accident not intentionally caused we will not be able to start the claim.

  Thank you

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $1400 couch on 12-11-21 from Sam Levitz with an upgraded 5 year warranty which was also a few hundred dollars. The left side of my couch broke. I contacted Sam Levitz. They scheduled to have a service man come to my residence. On July 1, a service man came & told me the mechanism on my couch was broken. My couch is under warranty so he stated that replacement part would be shipped to my house and someone would come install it. I received a call in August from Sam Levitz saying the part was shipped to them & they needed to schedule a worker to install it for me. I received a confirmation text on Friday, August 16 and confirmed the time a worker would come install this mechanism for my couch the next day. No one showed up. I called multiple times & received no answer even though the phone stated the hours of operation were open. It took me three text messages to get a response and find out that no one was coming and my warranty claims were canceled. I was not contacted prior. I did not get confirmation until after my scheduled time that no one was coming, and that was only after I reached out numerous times. I called several of their Sam Levitz stores only to find out, they no longer have a customer service department and I would need to email customer service. On August 17, I emailed customer service stating the information above & received a reply stating, "We deeply regret this situation and appreciate your patience and support. This is a difficult time, but we hope to have some answers soon. Thank you, Sam Levitz Management." After a month of patience and no contact from Sam Levitz. I called both locations numerous times until I was able to talk to a person. The person stated she could not help me, they could not do anything in the store, there was no manager that could help or talk to. Her only response was to text the service number or email. I attempted email and texting again. At this point I have still not received a response.

  Business Response

  Date: 09/21/2024

  After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.