Reviews

Review Details

• Review fromPaige D

  Date: 09/09/2022

  1 star
  I ordered stickers from them on August 29th, my order got approved the same day. Production time says 2-5 days, plus 2 more days if there is a holiday (Labor day was Monday). So that should be 7 days **** So my stickers should have been done by the 7th and at latest the 8th. I paid for $30 overnight shipping, as when I bought the stickers it said delivery dates are September 1st-8th. It is now the 9th and they still haven't shipped and I never got an email about any delays. I have been dealing with the most unhelpful, unkind customer service just trying to figure out where my order is or if it even exists. I messaged them Wednesday checking in since I had not heard anything. I messaged them telling them I would like to know what's going on. They said "Consider production times." I told them I did and then they said "Well there was a holiday so it adds 2 days more". Regardless, even with those extra 2 days they should have been done by now. Then I messaged again, explaining the situation and the customer service rep didn't answer any of my questions and just said "It's on the backend of production. You get an email when it's done." Then I message once more, this person says it's expected to ship out on the 6th. They told me this on the 7th. I message them AGAIN yesterday saying I need to know what is going on with my order or I will have to get my bank involved. I tell them I at least want a refund for the shipping since it did not arrive when they said it would. They tell me again I should consider the production time and that I can downgrade the shipping but it will be 1-6 days instead of overnight. I ask them, "Is my order going out tomorrow, as I needed it by the 10th. If yes, I'll just keep the shipping." They dodge the question and say "Do you want to downgrade shipping? It will be longer if yes." I asked them once more where my order is. They respond with "Unfortunately there is no ship date at this time." I am so confused and frustrated.

  GotPrint

  Date: 09/09/2022

  This order was placed in the afternoon of 8/29 and started production 8/30, the next business day. Normally, the production would be 2-5 business days, but because of the Memorial day holiday on 9/5, it would have been scheduled to ship 9/8. There was a delay on our end and because of this, the order is shipping today 9/9 and is scheduled to be delivered 9/10, the customer should be receiving an email with the tracking information later today As a courtesy due to this delay, we are refunding the shipping cost on this order, depending on the bank, it should be credited back to the card used within 3-5 business days. Thank you