Business Profile
Cosmetics Sales
Mazal EnterprisesHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
12/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of transaction was last December 13, 2024, Friday. No amount paid yet because the payment will start on December 28 through ********. My concern is there was a miscommunication and their sales tactics were so pushy until you will say yes even though I keep on telling them I cant afford that amount. We agreed on 100cad bi-weekly for 12months then when I saw the contract sent by lendcare I was more than 8000cad payable for 36 months. I immediately went back to the store and return everything because I cant afford it. Then they let me wait up until Monday, today. I did return all the products and begged them to terminate the contract because I CANT AFFORD TO PAY THE SAID AMOUNT. Then they want me to come back tomorrow again Tuesday to talk about the refund will intact they will not refund me anything because I did not pay yet. All I wanted is to TERMINATE THE CONTRACT WITH LENDCARE AND OROGOLD BECAUSE I CANT AFFORD TO PAY THAT AMOUNT. So I said yes, Ill come back tomorrow, Tuesday, December ********************************** their store. Then the sales associate told me that if Ill leave those products Ill pay for it in full. But still, I left the products in their store still sealed and perfectly fine. I am really stressed on this situation and it is really affecting my mental health and physical well being. I cant sleep, I cant eat I am so stressed thinking that I am having this huge amount of debt wherein I DONT WANT IT BECAUSE I CANT AFFORD IT. Please, please I am begging to help me with my situation. Sincerely yours, ****** ********Initial Complaint
11/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Was pressured into going into there storefront. Employees very manipulative Kept changing prices on items Would not take no for an answer They teamed up on me I was told products are *** approved Was told refunds are accepted I am having an allergic reaction and was now told no refund Research online shows products not *** approved They wouldnt let me look up reviews or anything while in the store before I purchased I want a full refund I felt scared to say no They kept offering more if I would buy productsInitial Complaint
10/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My mother, ******* *******, was drawn into the Introstem store by employees in the public walkway inside *************** on 9/9/24. ******* has primary progressive aphasia and early-stage frontal temporal dementia. Her aphasia (like ***** ******) prevents her from communicating clearly. She cannot complete sentences 90% of the time. She cannot "find her words." She is 78.She was taken to a private back room and subjected to some kind of treatment/procedure that left bruises on her legs, forearms, and most remarkably, on her forehead. Her medical provider has recorded these injuries and questioned her about the financial, sexual, and physical abuse to which she was subjected. ******* reports not having all of her clothes on, she was held down, and she had to tell ****** the employee, to "stop that." A police investigation has been initiated with the *****************************. Her medical provider, a mandated reporter, has also forwarded this information to the ****. The result of this encounter on 9/9/24 was ******* writing a check for $7,901.95 for a package of skin care products. The check was dated 2020 (not 2024) and endorsed by *******, NOT Introstem (strange). Despite these mistakes, the check was cashed by **************** It is our genuine understanding that someone helped or pressured ******* write this check. She was scared and unable to protest. ********* family, health care provider, and Ashwaubenon law enforcement are not going to let this drop. In the meantime, we seek your help to address this issue. We understand this company has a reputation of predatory marketing. We seek a refund of any of ********* costs, and she can return the ridiculously priced products. We are also committed to raising awareness about this company's practices.Initial Complaint
07/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was made to purchase a product and services after prolonging a facial booking to 3 hours long pushy sales tactic related to skin care with a receipt that says I will be give 9 facials. I later tried to ask for refund within 2 business days and they refused it as final sale. On that I have a video recording of sales employee saying the place is there for 15 years and they are working since last 10 years and I will be given promised service. I was sold service in April 27, 2024 and now their shop is permanently closed in ************ centre with no contact with the employee. I was offered for all services to be given in this location. They put me on instalments of $200 for 3 years. I want my money back for false sale for all the remaining amount and I am willing to return their products as I am not informed of closing of store without any prior notice. I am not given the promised service and I want my refund for any remaining payment.Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
3/13/2024 salesman put eye junk under my eye and now I have a serious eye condition. I am being treated with steroid eye drops, that dont seem to be resolving the issue. I am so disappointed that I allowed myself to get roped in to allowing my eye to be touched like that. They hand you a sweet little heart shaped soap. Yes I qualify as an elderly woman, their target. At least I didnt purchase; that would be crazy as the price is half my monthly income. I need to know the ingredients of the product for my doctor. So much for a nice trip to *******. I feel so stupid; he used his bare hands. My eye is painful, I am very depressed.Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husbandand I were onvacation on 3/11/24 inPanama and this guy we meet in the street looks at my husband and tells him oh I see you work in computers cuz you have bags under your eyes, anyway he escorts us to his store and starts showing us products and persuading us likecrazy although I kept saying I dont want to spend on skincare he kept pushing. One product that you rub on your ********* peels your deadskin, he kept trying to promote and I said I didnt want it.He lied about the price. He said it was over 200$ to us.I said I dont want it then he started persuading us to buy another product for baggy eyes by showing us on the website its $1K and he will give it to us for 500 and we said no so he then preceded to add in that skin peel thing and say h*** do both for 400$ andhe said oh dont be cheap, after high persuasion tactics, we purchased the peel and other eye product for 385$ and I left the store feeling soscammed. After I went online and saw he was lying about the price of the peel (120$)&he was making excuses and calling us names and pretending as if were the crazy ones when I reached out via WhatsApp.I also foundtons of articles online about how this company is a scam and what happened to me happened to thousands of others and he totally ignored.Another thing is that one of the products that we got was half empty when we opened it and upon telling him he got really angry saying oh it cant be why are you calling me a liar?This wasnt shocking considering he was defensive about everything from the start.I want to get a refund or at least a partial refund for these products. The eye product is still closed and the other product that came half empty wasnt used since seeing that. I also found out that the skin peel is not all natural ingredients and ******* kept boasting that it is. We werent told no returns are allowed he was just trying really hard the whole time to make us buy the products and made us feel like he spoiled us when he left us upsetInitial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This an update on the situation with this company. They wanted me to take the ebikes in for repair in my area but after me call these bike repair shops they do not work on this make and model I have asked for a replacement ebike for months. They would not do that. They said as they have said in the past they would send me a box to return the ebike. I said ok as long as I get a return shipping label and that Im not responsible for damages to the ebike during shipping and that I am provided a promissory letter that a replacement ebike will be sent back to me at no charge they refused. The only offer is for them to send me a box. What if the box does not have styrofoam or some kind of protection and gets damaged further due to shipping and they fail to send me a new ebike I end up with zeroInitial Complaint
03/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bought Introstem eye product - Hydrolift A-ge reforming alpha - at *************** in ************ for $150. Was told the product was enough for 1 year. They also had a 3 year supply for $300. I used it 10 times and it was all used up. It also didn't work, but really, why should that have been believed? I do think it should have lasted the designated time frame.Initial Complaint
03/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 2/6 & 2/15/2024 I mde purchases from Mazale/Orogold for 24k Body Scrub. I ordered 8 on 2/6 & 8 on 2/15. Upon receipt of each order, I noticed the scrub was like a loose salt with no oils & totally not the product. I call & left several *********** the 1st of several emails on 2/15. I rcv'd a call frm customer Service & explained the product sent/received is not the normal formula as it is like salt and ***** the skin. They advised they wld contact they product development team & get back with me. I followed back up with an email as they asked I send pics of the product. I opened one to show it is a loose powdery salt substance with is not their normal. On 2/19 & 2/20, I rcvd an email from them adving the had rcvd my **************** "already shared your concern with our product development team." On 3/4 *************************, (Orogold Cust. Spprt) wrote, "Thank you for your cooperation in providing us with the pictures. We will go ahead and do the necessary investigations on this matter, as soon as we have answers regarding your concern we will contact you." I replied, " I am seeking a resolution (replacement or refund) as I have paid for items that are not usable." On 3/4 ****** responded, "We got an answer from them, they said the formula is the same as always, and there have not been any changes in years." I responded, This is a product I "regularly' purchased and am quite familiar with what it looks like, how it works and what I received is "not" the product I have purchased in the past & as a loyal customer, I wanted 2 rectify the matter w/o filing a complaint as I love using the body scrub. I rqstd the prdct be replaced or a *********** bck the defective product @ their expense. On 3/5 @ 4:19 PM, ****** emailed, "We will send you the 24k body scrubs. here is no need for you to ship back the products" then @ 6:33 PM she wrote disregard my previous email as we cannot send you free items as a resolution."This is unfair. Pics of what I rcvd & wht it shld be.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Went for a facial was paid. Upselling products facial machine - clearly inquired if returnable advised yes - it has not been 24 hours and they ate saying return onlywas exchange ? i clearly asked if refundable - was told if not open yes my son 17 was standing there while this conversation Now refusing refund as i dont want the credit monthly payment plan ? Which again was not told the amount bi weely n the contract once u see it afterwards by email is bi-weekly ? N failed to advise via a finance company with interest charges? no product given was used n refusing refund to return n stop credit charges as you can see not their first lying sales ******************** i just want to return the unused anythomg given n refund
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Customer Complaints Summary
38 total complaints in the last 3 years.
11 complaints closed in the last 12 months.
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