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Find a Location

Smart & Final has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Smart & Final

      600 Citadel Dr Commerce, CA 90040-1562

    • Smart & Final

      3123 Baldwin Park Blvd Baldwin Park, CA 91706-4783

    • Smart & Final

      1005 W Arrow Hwy San Dimas, CA 91773-2422

    • Smart & Final

      1783 Hillsdale Ave San Jose, CA 95124-3111

    • Smart & Final

      10050 S Eastern Ave STE 100 Henderson, NV 89052-3933

    Business ProfileforSmart & Final

    Discount Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Smart & Final has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Smart & Final

        600 Citadel Dr Commerce, CA 90040-1562

      • Smart & Final

        3123 Baldwin Park Blvd Baldwin Park, CA 91706-4783

      • Smart & Final

        1005 W Arrow Hwy San Dimas, CA 91773-2422

      • Smart & Final

        1783 Hillsdale Ave San Jose, CA 95124-3111

      • Smart & Final

        10050 S Eastern Ave STE 100 Henderson, NV 89052-3933

      Headquarters
      600 Citadel Dr, Commerce, CA 90040-1562
      BBB File Opened:
      5/22/2019
      Business Incorporated:
      5/29/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 201304610212 for this business, issued by Secretary of State-Corporations

      These agencies may include:

      Secretary of State-Corporations

      1500 11th Street

      Sacramento CA 95814

      (916) 653-6814

      https://businesssearch.sos.ca.gov/

      BBB records show a license number of 200714910157 for this business, issued by Secretary of State-Corporations

      These agencies may include:

      Secretary of State-Corporations

      1500 11th Street

      Sacramento CA 95814

      (916) 653-6814

      https://businesssearch.sos.ca.gov/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Smart & Final LLC
      • Smart & Final Stores LLC
      Business Management
      • Leland Smith, Vice President
      Contact Information

      Principal

      • Leland Smith, Vice President

      Customer Contact

      • Leland Smith, Vice President
      • Customer Service
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/16/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      On 3/14/24 at 1:28 pm I had went to this store (store# ***) to be profiled and treated with disrespect and totally discriminated against. I had asked to place my bag behind the register so that I may get my car. I live down the street and had not planned on purchasing as much as I had. I returned in 5 min. To my bag being gone rude service and the workers accusing me about being on camera before. I have no idea what they were talking about. I live down the street Im a social worker who has never done nothing to this store or workers. All this was done in front of customers. When I started to contact legal advice they rang up my bag. However this is discrimination and way out of line.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Talia B

      1 star

      03/15/2024

      The white manager of *********************************************** store #*** accused my 13 year old daughter of stealing a pack of meat. When I went to confront him he said he was watching us, he said he saw us pick of the pack of meat and then the meat disappeared. I told him to check his cameras he refused. So now Im think you watch all the black customers. There was a white customer looking at meat too how come he didnt harassed her. He knew he was n the wrong and all he had to do was apologize to my child but no he turn his back to us like he was busy watching more customers in the store

      Local BBB

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