Business Profile

Credit Reporting Agencies

Experian

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Complaints

This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13,822 total complaints in the last 3 years.
3,188 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just checked my Experian consumer report and found that this account must be deleted. IAW 15 U.S.C. 1681a(2)(B)- Definitions; rules of construction and Exclusions: Any authorization or approval of a specific extension of credit directly or indirectly by the issuer or credit card or similar device. In other words this student loan is an authorization and or an approval on an extension of credit, therefore they should not be on my credit report. This account must be deleted: **** OF EDUCATION/NELNET #******XXXXXXXXX. My consumer protected rights were violated and I demand that the following accounts be deleted now: According to 15 U.S.C. 1681b(a)(2): Permissible purposes of consumer reports; a CRA cannot furnish a report without the consumer's written instructions, which Ive never given. Delete this account now.
Customer Answer
Date: 11/08/2023
Hello,
I'm providing the BBB with written confirmation that I authorized the submission of this complaint and that I am requesting assistance from BBB.
Thank you,
*****
Business Response
Date: 11/10/2023
Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

We are currently reinvestigating the disputed **** of ********* accounts with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

According to the Fair Credit Reporting Act (FCRA), a national consumer credit reporting agencys role in the dispute process is to review the accuracy and completeness of any disputed item which may include contacting the furnisher of the information or the vendor that collected the information from a public record source, such as a court or other government office, notifying them of the disputed information and disclosing all relevant information regarding the consumers dispute. In order to help resolve the consumers dispute, Experian will review all relevant documents submitted by the consumer with the dispute and will forward such documents to the furnisher if Experian is unable to resolve the issue based on those documents. Consumers may also contact creditors directly to dispute items reported by the creditor. If the issue is not resolved, then the consumer credit reporting agency must offer to include a consumer statement on the personal credit report.

Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

***********************
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer Answer
Date: 11/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
Date:11/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found a lot of inaccuracies on my Experian consumer report today. Experian is violating my consumer rights every single month and it's causing my a lot of stress in life. According to the ***** 15 U.S.C. **** Section 602(A) states that I have a right to privacy, and 15 U.S.C. **** Section 602(A) Section 2: States that a ************************* (CRA)/ Experian cannot furnish an account without my written instructions, and I've never given written instructions or consent to Experian. Inaccurate accounts: OPPLOANS/CC BANK #LAI020XXXXX, CAP1/WMT #******XXXXXXXXXX, COLONY/MIDNIGHT VLVT #******XXXXXXX, ********** **** #******XXXXXXX, SEVENTH AVENUE #******XXXXXXX, SEZZLE *** #******XXXXXXXXXXXXXX, CBNA #******XXXXXXXXXX, PREMIER BKCRD/FIRST PREMIER #******XXXXXXXXXX, PREMIER BKCRD/FIRST PREMIER #******XXXXXXXXXX, KOHLS/****** #******XXXXXXXXXX, SYNCB/ASHLEY HOMESTORE #******XXXXXXXXXX, WEBBANK/FINGERHUT #******XXXXXXXXXX, WEBBANK/********** #******XXXXXXXXXX, WF/******* #******XXXXXXXXXX. I demand these late payments be deleted and Update my Payment History to PAANL status immediately. Other violations are 15 U.S.C. ****i(5): Treatment of inaccurate or unverifiable information. Reporting Late Payments are Illegal according to 15 U.S.C. ****a (2)(i)-Exclusions; states that Late Payments/ Transactions are not to be reported on credit reports. Experian has violated 15 U.S.C. 1666(b)(4) Billing errors: States that a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. It is also against the law for Experian to make any consumer report containing any adverse item of information IAW 15 U.S.C. ****c(a)(5). I wrote this complaint without third-party assistance.
Customer Answer
Date: 11/09/2023
I CONFIRM that I authorized the submission of this complaint in order for BBB to accept my correspondence as a formal complaint.
Business Response
Date: 11/16/2023
Our office recently received your correspondence ofregarding the above-mentioned consumers personal credit report.

In order to reinvestigate the consumers complaint, please forward the consumers specific disputes along with the consumers complete identification information (Social Security number, full name, current address, previous addresses in the last two years and date of birth).

Please include one copy of a government issued identification card, such as a driver's license or state ID card, etc.,one copy of a utility bill, bank or insurance statement and a copy of their Social Security Card.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****,** 75013.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Experian is violating my federally protected consumer rights by listing these two collections on my credit report inaccurately. Experian has been reporting Late Payments for these the following accounts: SOUTHWEST CREDIT SYSTE #******XX, and SOUTHWEST CREDIT SYSTE #******XX. I do not have a Signed Contract with this company. Reporting Late Payments and reporting Derogatory/ Negligent information is Illegal. The Laws violated are as follows: 15 U.S.C **** Section 602(A) states that I have a right to privacy, and 15 U.S.C. **** Section 602(A) Section 2: States that a ************************* (CRA) cannot furnish an account without my written instructions, and I have never given written instructions, or Consent to Experian. 15 U.S.C. ****a (2)(i)-Exclusions; states that Late Payments/Transactions are not to be reported on credit reports. It is also against the law for Experian to make any consumer report containing any adverse item of information IAW 15 U.S.C. ****c(a)(5). Experian has broken this Law as well- 15 U.S.C. 1666(b)(4) Billing errors: States that a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. Delete these Accounts and mail me a corrected consumer report.
Customer Answer
Date: 11/09/2023
Hi,
I am providing the BBB with written confirmation that I authorized the submission of this complaint and I am requesting assistance from BBB.
Thank you,
*******
Business Response
Date: 11/10/2023
Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

We are currently reinvestigating the disputed Southwest Credit accounts with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

According to the Fair Credit Reporting Act (FCRA), a national consumer credit reporting agencys role in the dispute process is to review the accuracy and completeness of any disputed item which may include contacting the furnisher of the information or the vendor that collected the information from a public record source, such as a court or other government office, notifying them of the disputed information and disclosing all relevant information regarding the consumers dispute. In order to help resolve the consumers dispute, Experian will review all relevant documents submitted by the consumer with the dispute and will forward such documents to the furnisher if Experian is unable to resolve the issue based on those documents. Consumers may also contact creditors directly to dispute items reported by the creditor. If the issue is not resolved, then the consumer credit reporting agency must offer to include a consumer statement on the personal credit report.

Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

***********************
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer Answer
Date: 11/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Only if these accounts are Deleted and I demand that the furnisher of the information or the vendor that collected the information from a public record source Delete these accounts with the Same account numbers be identified and stop reporting this information without my consent or permission.

Regards,

*****************************
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started the dispute process 7/28/23 a Identity Theft case I have 5-6 accounts opened without my authorization also in violation of ************** Law 14-112.2. as I am a disabled adult and was at the time my identity was stolen (ILLEGAL) that alone should have been enough to have the accounts removed I also filed a police and ftc report how is it fair to leave the final say to remove something off my credit to the debtor your sending them my disputing documentation and letting them to make a choice that should be that credit bureaus they continue to report inaccurate information a violation of my consumer rights 15 USC 1681e(b) Accounts : Mission Lane , 3 Upgrade and *********** and First National
Business Response
Date: 11/06/2023
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

***********************
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a hard credit check by experian for JPMCB. My credit score droip 5% because of the hard credit check. I did not authorize the credit check nor did I apply for a loan from JPMCB or anywhere else. I have a checking account with *********** but I did not ask or apply for a loan. I try to contact Experian to ask why I receive a hard credit check, but I always just get a recording on the phone line. Currently now Transuion is making a credit check for JPMCB on me and I do not know why. CreditWise advised me of the credit check by Experian and Transunion. I see by changed credit score on my *********** credit Card Account.
Business Response
Date: 11/06/2023
Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

By federal law, your clients personal credit report must list all organizations that have requested your clients credit history. In accordance with the Fair Credit Reporting Act (FCRA), entities who have certified to Experian that they have a permissible purpose may inquire about credit information. For example,organizations that have granted your client credit or with whom your client has applied for credit, or entities collecting on transactions that your client initiated or on judgments rendered against your client, are permitted to make inquiries on your clients credit report. Requests for your clients credit history remain on the personal credit report for at least two years.

Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

***********************
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer Answer
Date: 11/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************************

Customer Answer
Date: 11/14/2023
I am notifying you of a new development in my complaint # ********. On Nov. 6, 2023, I received a mail from JPMCD, *********** the mail included a Freedom Chase credit card, that I could call to register, activate, and authorize to use $8,500 of credit. I called the customer service number on the back of the credit card and told them I did not sign for the card or fill out an application for the card.

The representative transferred my call to the fraud unit, and I told the fraud unit rep the same thing. I told him that I did not apply for the card. The fraud rep for ********** closed the credit account, and I received a letter from the bank saying the account was cancelled. The Chase rep also said he would also contact Experian and Transunion credit businesses and tell them the credit account was a fraud, and they were to remove the negative damage they imposed on my credit score from their hard credit check on my credit. I checked my credit score and the 5% deduction on my credit score has not been removed yet today. I would like my credit score to be changed back to where it was before the 5% deduction. Thank you very much for your help in this matter.

Sincerely,

*******************************
Business Response
Date: 11/15/2023
Our office recently received your correspondence regarding the above-mentioned consumers rebuttal of our response to their complaint.

We are currently reinvestigating the disputed JPMCB inquiry with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

For information related to fraud, please visit our website at: ******************************************************.

Our records indicate that the disputed JPMCB account does not appear on the consumers current Experian credit report.

Thank you for allowing me to assist you. Please contact me directly if you have any questions.

Sincerely,

***********************
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:11/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has continuously violated my consumer right I have requested a description of procedure pursuant to 15 USC 1681i(7) to determine how they verified these inaccurate accounts. I see nothing updated so I want to see how did complete an investigation. If they can not provide a description of procedure these accounts must be deleted
Business Response
Date: 11/06/2023
Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

We are currently reinvestigating the disputed accounts with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

According to the Fair Credit Reporting Act (FCRA), a national consumer credit reporting agencys role in the dispute process is to review the accuracy and completeness of any disputed item which may include contacting the furnisher of the information or the vendor that collected the information from a public record source, such as a court or other government office, notifying them of the disputed information and disclosing all relevant information regarding the consumers dispute. In order to help resolve the consumers dispute, Experian will review all relevant documents submitted by the consumer with the dispute and will forward such documents to the furnisher if Experian is unable to resolve the issue based on those documents. Consumers may also contact creditors directly to dispute items reported by the creditor. If the issue is not resolved, then the consumer credit reporting agency must offer to include a consumer statement on the personal credit report.

Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

***********************
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have identified the following accounts that are reported as being in charge-off status, and I believe that they are in violation of the Fair Credit Reporting Act (FCRA) due to incomplete and inaccurate information:1. Discover Account Number: *********** - In Charge Off Status 2. *********** Account Number: ************ - In Charge Off Status 3. AES/PNC BANK Account Number: ***************** - In Charge Off Status
Business Response
Date: 11/06/2023
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

Our records indicate that the disputed AES/PNC Bank account does not appear on the consumers current Experian credit report.

A Charge off status means that the credit grantor wrote the balance on the account off as a bad debt. When an account displays a status of charge off, this means the account is closed to future use, although the debt is still owed.

The credit grantor may continue to report the past due amount and the balance owed. The account and the payment history will remain on the personal credit report for seven years from the initial missed payment that led to the charged-off status. If you pay the account, the status will reflect as a paid charge-off.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

***********************
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (June, 2019) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.LOQBOXAccount #: 39062719****Date Opened: 05/26/2023 Balance: $240.00 2.SELF/SSTATBK Account #: ****************** Date Opened: 04/21/2023 Balance: $0.00 3.REGIONSBANKAccount #: 410064061489****Date Opened: 09/23/2020 Balance: $0.00 4.NETCREDIT Account #: *************** Date Opened: 06/06/2019 Balance: $0.00 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility ********** 4.A notarized letter which proves I am personally sending my letters and complaints.
Business Response
Date: 11/06/2023
Our office recently received your correspondence regarding the above-mentioned consumers complaint.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****, ** 75013.

For information related to fraud, please visit our website at: ******************************************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
Date:11/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are accounts there that are already taken care of and charged off and not removed. Including Late payment accounts as well
Business Response
Date: 11/06/2023
Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

We have mailed a current credit report directly to the consumer for review. If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute. Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error. If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be. Please specify the item or account name and number.

Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth). Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****,** 75013.

Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

Experian

************
Initial Complaint
Date:11/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is **************************, and I am writing to delete the following information in my file. The items I need to be deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************s Identity Theft Affidavit. Please delete the items as soon as possible. Based on, 15 U.S. Code 1681c2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible!
Business Response
Date: 11/06/2023
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

***********************
Senior Regulatory Affairs Associate
Experian Consumer Affairs

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Complaints

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Experian is NOT a BBB Accredited Business.