Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 2,517 total complaints in the last 3 years.
- 628 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a security breach and cannot have access to the Mint mobile website that I found on Monday. Such a problem must be resolved very quickly because there was an identity theft (SIM swap and my phone number was hijacked, and I need to recover it soon because someone is using my phone number to access many websites. I contacted Mint Mobile and they said they will get back to me soon, and they are very slow and every verification step takes one day to respond. The first verification was failed according to them, and the second verification is ongoing. I need to recover my phone number as quickly as possible. I need to talk and wait for Mint Mobile every day. Their customer support has limited operating hours, and their verification team is slow, which is frustrating and extremely dangerous in such a case. I think this is not what a mobile career should supposed to be. I want my web account and phone number repaired as soon as possible. I left my phone number blank because the phone number had a security breach.Business Response
Date: 11/17/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:11/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is putting out misleading marketing claims towards their refund policy. On the website they promise to refund any order within 7 days of purchase, however when I tried to get a refund after 3 days of being charged they denied to give me any money back because I have exceeded a certain amount of data - which was NOT specified or mentioned anywhere on their website, emails, etc.Business Response
Date: 11/17/2025
Hello,
In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:11/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction has been happening over the past week. I am attempting to port my cell phone number to a new provider, but Mint Mobile is saying they need to "authenticate" my account...for at least the 3rd time today. I have made multiple phone calls to obtain 3 pieces of data necessary to port my cell # to another carrier. They WILL NOT give it to me! It's MY phone #, ported originally from ******** and I intend to keep it. Why can Mint Mobile not provide me with: 1) the release # to port my phone #; 2) the account number; ** the PIN for this account?? It's because of Mint Mobile's "customer service" that I no longer wish to be a customer of Mint. The endless sales attempts to keep me as a customer is ridiculous. I've made my decision; please honor it! And give me those 3 pieces of data!!Business Response
Date: 11/10/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:11/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this on behalf of my 82 year old neighbor, ******* ****.About a month ago she attempted to get phone service using Mint Mobile. She never got the phone to work even after another friend went to a phone repair service to attempt to get it operational. There were huge issues attempting the installation of the sim card, which never happened.SHE WAS NEVER ABLE TO ACTIVATE THE PHONE AFTER MANY CALLS TO MINT MOBILE (from her landline). She requested that the phone be returned and to cancel her service.MINT MOBILE told her that she only had 7 days to do a return once the phone had been purchased EVEN THOUGH THEY KNEW IT HAD NEVER BEEN ACTIVATED. They also charged her $15 per month for a full year from the day the phone was purchased. This is robbery.This woman does not have money to spare. She is absolutely sick about it all.PLEASE help her recoup some of the costs of this debacle, if not all of it. She's estimating about $400.Thank you very much for any assistance.***** ******* ********************Business Response
Date: 11/07/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 11/07/2025
We haven't rejected Mint Mobile's response at this time; we are still in communication with them to resolve this issue.
Thank you.
***** ******* for ******* ****
Business Response
Date: 11/13/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/31/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for 3 months of mint mobile, and ported my number into mint mobile without issues. The very next day I had a service outage of six hours where I saw SOS only and no one was able to help. The service came back after six hours and no one even reached out to let me know what the issue was. The very next day after that, today, service went out again randomly and has been out for six hours and ongoing now. No one will help, they arent letting me port out and arent providing a refund. Please help force this business to let me port out and give me a refund as what theyre doing cant be legal.Business Response
Date: 11/05/2025
Hello,
We have resolved this matter per the customers request and the account should reflect the updates.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 11/05/2025
I was told to get my refund from Best Buy, but Best Buy told me that since the service wasnt working it is mints responsibility to provide a refund. Please ask Mint to provide a refund to resolve this.Business Response
Date: 11/12/2025
Hello,
In regards to this matter, customer should refer to our return policy found here: *****************************************************
For Mint Mobile purchases made from an authorized third-party retailer (for example, ******, ******, ******* Best Buy, etc.), see the individual authorized retailer's return policies applicable to your purchase.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/31/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid 180 dollar on September the 12 for a service to be transferred on to ******* and I went to the hospital for 2 weeks because of breathing problem. when I was able to return home I could not transfer my phone and mint mobile was no help at all a bunch of scammers.Business Response
Date: 11/05/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 11/06/2025
If a person paid money up front for a service or items, the company should return the refund if the person is not satisfied with the service.Business Response
Date: 11/12/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/30/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im writing regarding a billing and service issue with my Mint Mobile account *************). On October 15, my 6-month plan was due for renewal, and I was informed by support beforehand that my account would automatically refill on that date once I paid the renewal balance. I paid $120 for the renewal as expected, however, my data was never refilled on October 15.Instead, I immediately received a message stating that I had already used all of my data. My phones data-usage records show only about 6 GB used at that point, and I was at home on Wi-Fi during that time. I have screenshots confirming that I was told my plan would renew on October 15 and that no refill notification ever arrived.Because my data was never replenished, I had no usable data for several days and was forced to purchase additional data just to stay connected for work. Thats unacceptable, given that I had already prepaid for my new cycle.When contacting chat support, they were not helpful, rather than listening to me or looking at the data I provided them, they simply told me to stop streaming on cellular and to upgrade my plan. Ive not contacted them 3 times and each time they have kicked me out of the chat. I tried to email ********************************** and got a response that they don't monitor that email, and their live chat *****.To resolve this, I am requesting the following:A review of my account activity to confirm that my October 15 renewal payment was processed but my data allotment was not restored.Immediate correction of my account to restore the full monthly data amount I paid for.Reimbursement or credit for the extra data I had to purchase due to this system failure.Ive attached screenshots showing my payment confirmation, my prior conversation with support stating my refill would occur on October 15, and the absence of any refill confirmation or new data allotment that day.Initial Complaint
Date:10/29/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to activate cellular service was hung up on multiple times. Once I started to ask to speak to a supervisor I was put on mute and ignored for over 10. The representative wouldnt assist me or acknowledge I was even speaking to someone.Business Response
Date: 11/03/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/29/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10.22.2021, I purchased a new iPhone 11 and was required to purchase a service plan with it. The iPhone was purchased for $518.99 (Receipt #******), and the service plan cost $400.25 (Order #MT1274985), which was charged to my ****** account.On 10.25.2021, I received an email with tracking information ****** #************), followed later that morning by another email stating the order was canceled and that a refund would be issued within 72 business hours. I never received that refund.I contacted Mint Mobile on 2.26.2022, and was told on 2.27 that a refund would not be issued because the service is outside of the return policy, even though the phone order itself was canceled and I had been told I would receive a refund. I also mailed a formal letter on April 18, 2023, requesting the refund but never received a response.I would like Mint Mobile to issue a refund of $400.25 for the canceled iPhone 11-related service plan as originally promised.This complaint is a guarantee issue because on 10.25.2021 I was told I my purchase was canceled and I would receive a refund within 72 ******** reason for just now reaching out to the BBB for assistance is that I wasnt aware of your service until recently. Over the past couple of years, Ive been dealing with ongoing health challenges that made it hard to stay on top of certain issues, even important ones like this. I truly did my best to resolve this directly with Mint Mobile, but after so much time and effort without resolution, I felt I had nowhere else to turn. Im genuinely grateful to have found the BBB and appreciate any help you can offer in helping me finally bring closure to this matter.Being that time has passed, Im also open to a store credit in place of a refund if need be to use toward future service or a new phone if theyre willing to make a goodwill gesture and resolve this fairly. Thank you!Business Response
Date: 11/03/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:10/28/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email offering $15/month price for any level plan of mobile service around 9 pm on 10/27. Today at 9 am on 10/28, when I click the email links, the price is totally diffeeent. Through the chat, their employees say that this offer is expired or was never actually available. Nothing in the email indicates a time frame, necessary promo code, etc.Business Response
Date: 11/03/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint Mobile
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