Complaints

This profile includes complaints for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meaningful Beauty

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
• 

  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

• 

  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

• 

  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered for $50 gave my card number and took it and they hung up on me

  Business Response

  Date: 05/30/2024

  ****************************************************** Rd
  *******************
  
  Date: 5/30/2024
  
  Complaint ID: ********
  Account number: NA
  
  Dear *******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Unfortunately,we are unable to locate a Meaningful Beauty account in your name with the information you provided.  If your call was dropped before your order was completed and confirmation provided the order would have been aborted, thus no account was created.  Payments for orders are not finalized as charges until an order is shipped.  We advised checking with your financial institution to confirm that no charges from Meaningful Beauty have been posted.  If your bank confirms that a payment has been made, please fax the following to Corporate Escalation Team, at ************ so we can locate the transaction and address your concerns.
  Your bank statement showing the complete transaction from Meaningful Beauty.
  Your name and complete address.
  
  Contact our **************** directly at ************** (9:00am to 5:00pm EST Monday -Friday) if you have additional questions.  Thank you for your understanding in this matter.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel membership in August 2023. My credit card was charged for August, September, October, and November 2023. I called again and successfully cancelled my membership in November, but only after a 30 minute high pressure attempt to retain my business. They wanted me to return product I had not received. I had not received product after July so I had assumed my initial attempt at cancellation had been successful. On May 20th I received a notice from a collection agency regarding my Meaningful Beauty account. I am now disputing these erroneous charges for a second time.

  Business Response

  Date: 05/28/2024

  **********************************
  ****,** 12180-6872
  
  Date:05/24/24
  
  Complaint ID: ********
  Account Number: *******
  File Number: **********
  
  Dear **********************,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty July 5, 2023.  Your initial order (a 30-day 7-piece introductory kit) was sent on July 6th for a total of $64.76 (including $4.80 NY Sales Tax) which was charged in full at the time of shipping to the credit card provided.
  
  On July 25, 2023, we received your request to cancel your Meaningful Beautyaccount, but our records reflect that you instead accepted an offer of an additional 20% discount on all future shipments.  Your account remained active, and information was provided regarding the next shipment scheduled for August 4, 2023.
  
  On August 4, 2023, per the terms of the agreement, your 2nd shipment (a full-size 90-day supply) was sent for a total of $197.61 (including $14.97 s&h and $14.64 NY Sales Tax) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $65.86 was charged at this time; the 2nd installment of $65.86 was charged on September 4th as scheduled.
  
  On September 7, 2023, we received your call regarding the recent charge.  The 3-payment plan was explained for the 2nd shipment you received.  Information was provided regarding the remaining payment.  We regret to learn that you were incorrectly advised that your account was cancelled at this time and would like to apologize for any inconvenience this process may have caused.
  
  On October 5, 2023, the 3rd and final installment of $65.89 was charged for your 2nd shipment as scheduled.
  
  On November 2, 2023, your 3rd shipment (a full-size 90-day supply) was sent for a total of $197.61 (including $14.97 s&h and $14.64 NY Sales Tax) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $65.86 was charged at this time leaving a balance of $131.75.
  
  Also, on November 2nd, we received your call regarding billing.  Your account was cancelled, and a prepaid return label was issued to assist with the return of this shipment at no additional cost to you.  We regret that the call was lost before the transfer to a supervisor you requested could be completed.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  On November 20th and December 7th your financial institution reversed the 1st payment of $65.86 for your 3rd shipment and then all three payments for your 2nd shipment. While these chargebacks created a credit in your favor with your financial institution, it restored the amount of $395.22 as due and payable.  At this time the auto past due billing process was activated to send monthly notices advising of the balance.  After several notices were sent without a response the account was forwarded to ****************** on May 6, 2024.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balances due for your last two shipments ($395.22) have been cleared.  Further, ****************** was notified to remove your account from collections. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped.
  Sincerely,
  
  ****************
  Contact Center Operations Director

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initailly ordered sample package to try product. One month later, received email saying my order had been shipped (a second order which I had not authorized) and payment had been applied to my **** card. I called them and was told I would be charged approx. $117 which I never authorized. I called and was told they would postpone any more orders till 9/2024 I said I wanted no further orders and wanted out of my membership. I also said I would return the order sent as soon as it arrived. They did not like this and tried to discourage my doing this. I finally hung up very discouraged. I then got an email saying my membership was cancelled but that I owed them $115.03 which I will tell **** not to pay as it was unauthorized. This feels like a scam to me.

  Business Response

  Date: 05/28/2024

  ************************************
  **************
  ******,NJ 07730-2304
  
  Date:05/22/24
  
  Complaint ID: ********
  Account Number:  *******
  File Number: **********
  
  Dear **********************,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty April 14, 2024.
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing. Customers that choose to purchase any of our discounted introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.
  
  The information regarding the terms of the online offer and the replenishment program is provided on our website before an offer is selected and in the shopping cart order summary- in bold print- prior to any personal information being entered.  Before customers may finalize their purchase, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date.  We regret if you found the offer unclear in any way. 
  
  On April 16, 2024, your initial order (a 30-day 5-piece introductory kit) was sent for a total of $53.26 (including $3.31 NJ Sales Tax) which was charged in full at the time of shipping to the credit card provided.
  
  On May 17, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day supply) was sent for a total of $172.54 (including $11.97 s&h and $10.72 NJ Sales Tax) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $57.51 was charged at this time leaving a balance of $115.03.
  
  Also on May 18, 2024, per your request, your account was cancelled.  Information was provided regarding your 2nd shipment (which was still in transit), the balance and the available 60-day Money Back Guarantee.  Our records reflect that you accepted an offer of an additional 20% discount ($31.96) to consider keeping the shipment.  This discount was applied, decreasing the remaining balance to $83.07.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders that have already been shipped prior to cancellation.  They will continue to bill until paid in full or returned within the 60-Day Money Back Guarantee.
  
  Upon reviewing your account, we noted that per tracking information you refused the 2nd shipment when received.   We don't recommend returning via "Return to Sender" without verifiable proof of mailing, because it oftentimes results in a package never being received back to our facility to process a return credit to clear any balance owed.  Although your return has not yet been received, as a gesture of goodwill, a refund of $44.75 has been issued and the remaining balance of $83.07 cleared.  Per the terms of our 60-Day Money-Back Guarantee, the $12.76(s&h plus applicable tax) was not refunded.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took money out of my account without authorization it was supposed to be a one-time fee of ***** they turned around in May 9th they took ***** from my account and saying they're going to take money out of my account again in June as of 9 for another ***** they're saying I owe $251.74 total for the product. And it's a subscription which they never told me which that it was a on going subscriptions.

  Business Response

  Date: 05/22/2024

  ******************************
  *********************************br>**************-2835
  
  
  Date:05/22/24
  
  Complaint ID: ********
  Account Number: *******
  File Number: **********
  
  Dear ****************,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty April 6, 2024, with the purchase of a 7-piece introductory kit.
  
  We make every effort to be forthcoming and clear regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the online offer and the replenishment program is provided on our website before an offer is selected and in the shopping cart order summary- in bold print- prior to any personal information being entered.  Before customers may finalize their purchase, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date. One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits)and are only offered at retail pricing.  We regret if you found the offer unclear in any way. 
  
  
  On April 6, 2024, your initial order (a 30-day 7-piece introductory kit) was sent for a total of $64.16 (including $4.20 FL Sales Tax) which was charged in full at the time of shipping to the credit card provided.
  
  
  On May 7, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day supply) began processing for delivery for a total of $272.66 (including $14.97 s&h and $17.84 FL Sales Tax) to be billed in 3 installments over 31-day billing cycles.  We received an approved payment authorization for the 1st installment of $90.88 at this time.
  
  Also on May 8, 2024, per your request, your account was cancelled.  Information was provided regarding your 2nd shipment already being processed, the remaining balance and the available 60-day Money Back Guarantee was provided at this time, as orders that have already processed at the time of cancelation cannot be prevented from shipping:they will be sent and will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  Your 2nd shipment was sent and the previously authorized payment of $90.88 finalized as a charge leaving a balance of $181.78.
  
  On May 22, 2024, your 2nd shipment was processed as returned at our facility,within the 60-Day Money Back Guarantee, at which time a refund in the amount of $74.86 was issued and the balance of $181.78 was cleared.
  
  Per the terms of our 60-Day Money-Back Guarantee, the $16.02 (s&h) was not refunded.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered meaningful beauty with the understanding it was a ONE TIME PURCHASE. Nowhere on their site or commercials does it say anything about you automatically agreeing to join a membership and automatically authorizing meaningful beauty to continue charging my credit card each month!!The products are TERRIBLE AND SMELL LIKE PETROLEUM!! I would never voluntarily order that junk again!!But every month they have sent a kit of awful products and charged my bank account $100!! When I called and tried to cancel the woman refused and kept trying to sell **** screamed 7 xs that I did not want the membership and demanded they cancel but the bully on the phone refused and kept talking over me then hung up on me!!Obviously *************************** knows this stuff if awful or she would not have to trick people into giving their card numbers and refusing to stop charging.Oh! And I even got a new card number when my card was stolen but they still managed to charge by filing as a recurring charge the first order!!BE AWARE OF THIS COMPANY -they are criminals!!!

  Business Response

  Date: 05/28/2024

  Mr. ** Mont
  Apt 1603
  1900 Consulate Pl
  *************************-1820
  
  Date: 05/22/24
  
  Complaint ID: ********
  Account Number: *******
  File Number: **********
  
  Dear Mr. ****************** you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty January 18, 2024,with the purchase of a 30-Day introductory kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers that choose to purchase any of our discounted introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.    The information regarding the terms of the online offer and the replenishment program is provided on our website before an offer is selected and in the shopping cart order summary- in bold print- prior to any personal information being entered.  Before customers may finalize their purchase, they must check a box that states: "By checking this box, you are electronically signing your order,agreeing to the terms above and to our general Terms & Conditions,including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date.
  
  More specifically the order summary for the offer you purchased states: One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $94.95 plus $4.99 for shipping and handling per month, unless you go online or call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax. 
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing. We regret if you found the offer you purchased unclear in any way.
  
  On January 19, 2024, your initial order (a 30-day introductory kit) was sent for a total of $101.61 (including $6.65 FL Sales Tax) which was charged in full at the time of shipping to the credit card provided.
  
  On February 16, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day supply) was sent for a total of $320.81 (including $14.97 s&h and $20.99 FL Sales Tax)to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $106.93 was charged at this time; the 2nd installment of $106.93 was charged on March 18th as scheduled leaving a balance of $106.95.
  On April 5, 2024, we received your request to cancel.  We regret to learn upon reviewing your call that the call was lost before your request was processed or information about the remaining balance for your 2nd shipment could be provided.  We would like to apologize that the account was not cancelled at this time. Please rest assured that your experience has been reviewed and will be used to improve our service moving forward.
  
  On April 18, 2024, the 3rd installment for your 2nd shipment was billed as scheduled.  Please be advised even if the cancellation had been processed, orders that have already been shipped prior to cancellation will continue to bill until paid in full or returned within the 60-day Money Back Guarantee for credit.   
  On May 17, 2024, your 3rd shipment (a full-size 90-day supply) was sent for a total of $320.81 (including $14.97 s&h and $20.99 FL Sales Tax) to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $106.93 was charged at this time leaving a balance of $213.88.
  
  Your account has now been cancelled.  A full refund of $106.93 has been issued for the 3rd shipment and the remaining balance of $213.88 cleared.
  
  Your Meaningful Beautyaccount remains closed, with nothing further to be shipped.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date:Order Number:05-11-2024 DWMTB0055F15. Please cancel membership, subscription and any recurring billing. I tried to contact the company and they refused to cancel because they said they couldn't find my email address or customer number *******.

  Business Response

  Date: 05/20/2024

  *******************************
  Apt 111
  ******************
  *******, MI 48601-7331
  
  
  Date: 05/17/24
  
  Complaint ID: ********
  Account Number: *******
  File Number: **********
  
  Dear ******************,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty May 11,2024.  Your initial order, a 30-day introductory kit, began processing for delivery on May 12th but shipment was delayed due to a temporary inventory shortage.
  
  On May 14, 2024, we received your LiveChat request to cancel future shipments, but we were unable to locate the account with the information provided. The customer service number was provided for additional assistance.  When your order was placed online, the account contact information was pulled from your PayPal account since that was the payment method you choose.  Our records reflect the last name and the email provided during your initial Chat request (and with this complaint) do not match the email or last name on the account.  Also on May 14, 2024, we receive you call requesting to cancel.  With additional information you provided, your account was located and cancelled per your request.  Information was provided regarding your initial order in process.
  
  Your initial order was shipped May 16, 2024.  ******* tracking number 1ZG2G440YT31679364, your order was delivered May 17, 2024.
  
  As we strive to provide only the highest quality products and service, we regret to learn your experience with us did not meet that expectation: we would like to apologize for any frustration you've experienced as a result. Please rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
  
  Your Meaningful Beauty account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: November 12, 2023 Money Paid to business: $79.46 was changed to my credit card on 11/12/2023 and $105.93 on 12/12/2023 Business committed to providing facial products Nature of Dispute: False advertisement/Wasnt given the option to choose products *********** has not tried to resolve the issue Order Number: DWMTBOO208E9 Meaningful Beauty advertises on ********

  Business Response

  Date: 05/15/2024

  ***************************
  3838 Devil Tree Ct
  ***********, MD 20784-4615
  
  
  Date: 05/13/24
  
  Complaint ID: ********
  Account Number: *******
  File Number: **********
  
  Dear ****************,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty November 11,2023.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.   Customers that choose to purchase any of our discounted introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the online offer and the replenishment program is provided on our website before an offer is selected and in the shopping cart order summary- in bold print- prior to any personal information being entered.  Before customers may finalize their purchase, they must check a box that states:"By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date.  Members have 24/7 access to their account online to make changes or can reach out to customer service, but any changes need to be made 48 hours prior to the scheduled ship date to impact that shipment.  We regret if you found the offer unclear in any way. 
  
  On November 13, 2023, your initial order (a 30-day 8-piece introductory kit) was sent for a total of $79.46 (including $4.50 MD Sales Tax) which was charged in full at the time of shipping to the PayPal account provided.
  
  
  On December 12, 2023, per the terms of the offer, your 2nd shipment (a full-size 90-day supply) began processing for delivery as scheduled for a total of $317.81 (including $14.97 s&h and $17.99 MD Sales Tax) to be billed in 3 installments over 31-day billing cycles.  We received an approved payment authorization for the 1st installment of $105.93 from PayPal at this time leaving a balance of $211.88.  
  
  On December 13, 2023, per your after-hours chat request, your account was cancelled.   Please be advised that orders which have already been processed at the time of cancelation cannot be prevented from shipping: they will be sent and will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee. 
  
  We regret any confusion regarding the first two emails you received confirming the cancellation.  One was an automated system generated email which due to a system error stated the balance was $0. Another email was sent at the same time from the customer service agent who cancelled your account.  This email contained the correct information reflecting the balance of $211.88 since we had a payment authorization for the 1st installment.   When you responded asking why a balance, another email was sent explaining the total cost of your 2nd shipment and the breakdown of the 3 installments.
  
  Your 2nd shipment was sent.  We attempted to finalize the previously authorized payment of the 1st installment for $105.93 On December 14th, but the request was declined by PayPal. This left the full balance of $317.81 as due and activated the past-due billing process to send monthly notices advising of this balance. 
  
  Although our records do not indicate that any returns have been received to present date, and the 60-day Money Back Guarantee has expired for your 2nd shipment, as a gesture of goodwill the remaining balance of $317.81 has been cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

  Customer Answer

  Date: 05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried several time to get this company to stop sending me things I did not order. Now they want to ship and bill me in June and July after I stopped payment in May and waiting for their c*** so that I can return it even though I contacted them before the May payment was completed.

  Business Response

  Date: 05/15/2024

  ***********************
  1623 Artesian Rd
  Eagle, ID **********
  
  
  Date: 05/10/24
  
  Complaint ID: ********
  Account Number:  *******
  File Number: **********
  
  Dear Ms. ****************** you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty on March 30, 2024 with the purchase of a 30-day introductory kit.  
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.   As part of their initial purchase, customers ordering an introductory kit are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. 
  
  On April 1, 2024, your initial order (a 30-day introductory kit) was sent for a total of $74.15 (including $4.20 ID Sales Tax) and billed in full to the credit card provided.
  
  On April 30, 2024, your 2nd shipment (a 90-day 5-piece replenishment kit) began processing for delivery at a total cost of $170.81 (including $11.97 s&h and $8.99 ID Sales Tax) to be billed in 3 installments over 31-day billing cycles.   We received an approved payment authorization for the 1st installment of $53.94 at this time from the credit card on file.   Also on April 30th, we received your call regarding the pending payment and request to cancel.  You were informed that the shipment could not be stopped but your subscription would be cancelled.  Information was provided regarding the 60-day Money Back Guarantee available. We regret to learn that the call ended before return instructions and expectations regarding a refund could be provided.
  
  On May 1, 2024, your account was cancelled.  Your 2nd shipment was sent and the previously authorized payment of $53.94 was finalized as a charge on May 2nd, leaving a balance of $113.87.   
  
  On May 3rd, an email was sent confirming the cancellation of future shipments, as well as providing the remaining scheduled payments and return instructions. 
  
  As a gesture of goodwill and an exception to our advertised satisfaction guarantee, the remaining balance has been cleared prior to the receipt of your return.  Once the return is received and processed a refund will be issued.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase for $65.81 with Meaningful Beauty and a month later, I was charged $93.22. Apparently the company automatically enrolls you in a subscription after you make a purchase even though no where on my receipt says I signed up or purchased a subscription. Nor did I authorize a subscription. I called them and the agent kept cutting me off saying when I made the first purchase, they informed me of a subscription. I do not recall seeing this information, it is no where on my receipt, and it is not mentioned anywhere on their website. I am very upset about this especially because I wasnt a fan of the original purchase and already thought I wasted $65.81 so to see an additional charge of $93.22, I am livid. The only solution that was offered was for them to fully process the transaction (even though it is showing as pending), then ship it to me, and then I return it to get a refund within 60 day. This I not right and this business needs to be reported for this. After reading their BBB page, I can see that I am not the first person with this experience. I am asking that they no longer process this transaction or send me any additional products. Customer Number: *******

  Business Response

  Date: 05/08/2024

  *************************
  4488 ************************* Dr
  *****************-3249
  
  
  Date: 05/07/24
  
  Complaint ID: ********
  Account Number: *******
  File Number: **********
  
  Dear **************,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty March 31, 2024.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our discounted introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.   
  
  The information regarding the terms of the online offer and the replenishment program is provided on our website before an offer is selected and in the shopping cart order summary- in bold print- prior to any personal information being entered.  More specifically the order summary for the offer you purchased states: One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $79.95 plus $4.99 for shipping and handling per month, unless you go online or call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax.  In addition, before customers may finalize their purchase, they must check a box that states:"By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date.  We regret if you found the offer unclear in any way. 
  
  On April 3, 2024, your initial order (a 30-day 7-piece introductory kit) was sent for a total of $65.81 (including $5.85 TN Sales Tax) which was charged in full at the time of shipping to the PayPal account provided.
  
  
  On May 1, 2024, per the terms of the offer, your 2nd shipment (a full-size 90-day supply) began processing for a total of $279.67 (including $14.97 s&h and $24.85 TN Sales Tax) to be billed in 3 installments over 31-day billing cycles.  We received an approved payment authorization for the 1st installment of $93.22 from PayPal at this time leaving a balance of $186.45.  
  
  Your 2nd shipment was sent on May 2nd.  We attempted to finalize the previously authorized payment of the 1st installment for $93.22 at this time,but the request was declined by PayPal. This left the full balance of $279.67 due and activated the past-due billing process to send monthly notices advising of this balance. 
  
  Also on May 2, 2024, per your request, your account was cancelled.  Information was provided regarding your 2nd shipment (which had already been processed and could not be stopped), the balance and the available 60-day Money Back Guarantee available. Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders that have already been processed or shipped prior to cancellation.  They will continue to bill until paid in full or returned within the 60-Day Money Back Guarantee.
  
  As a courtesy a pre-paid return label has been issued to assist with the return of this shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive via USPS.  Once your return is received the remaining balance will be cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21656687
  
  I am rejecting this response because: I repeat I was not aware of a subscription and based on the BBB complaints it appears I am not the first person to fall for this promotion. No where did I see that I purchased an introductory package and that I will be sent a 90 day supply that I would have to pay $200+ for. In addition, I submitted my receipt with my original complaint and no where on the receipt does it say that I enrolled in a subscription plan. No need for the return receipt, I received the package yesterday and returned it via ***** (Tracking Number: 274386087920). The "1st" Meaningful Beauty charge has been showing as Pending in my PayPal account since May 1st. I spoke to PayPal and they said that it is pending on your end. I absolutely did stop any future payments from coming out of my accounts from this brand because I was unaware of the fact that I would have any additional charges other than my original purchase. I am looking forward to you all receiving your products back and they are slated to arrive to you on Friday. Please cancel the Pending charge once you receive your products back. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/15/2024

  *************************
  4488 ************************* Dr
  *****************-3249
  
  Date: 05/13/24
  
  Complaint ID: ********
  Account Number: *******
  File Number: **********
  
  Dear **************,
  
  Thank you for the opportunity to respond.
  
  As we stated previously, we do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.   That is why the information regarding the terms & conditions of any purchase which include a subscription is provided on the website 3 times before an order can be submitted.  The terms of the offer provided in the shopping cart order summary (before any personal information is entered) are typed in bold lettering so that they stand out and draw the customer's attention to them.  Also, the box confirming customers agreement to the terms of purchase and authorization of future shipments/charges is empty and must be manually checked before an order can be submitted.  Again, we regret if you found the offer unclear in any way.
  
  The order confirmation email you received (and included with this complaint) is the initial system generated summary of your first order only.  Additional emails are sent after your first order ships, welcoming you as a member as well as the actual invoice/receipt included with the shipment.  Both reiterate the terms and benefits of membership. 
  
  On May 13, 2024, your 2nd shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time the balance of $279.67 was cleared.  Since PayPal declined our request to finalize the previously approved 1st installment of $93.22 on May 2, 2024, and informed us the original payment agreement had been cancelled we have no control over how long that pending authorization will be held by PayPal.  Normally funds in the amount authorized are held by your financial institution for 3-5 business. As procedures vary amongst financial institutions, PayPal may hold authorizations for a longer period. If you still see the charge as pending, you may want to check with PayPal in terms of how it handles authorizations when the request to finalize the payment is declined.
  
  Your Meaningful Beauty account remains closed.  Nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They r charging too much for bad products and after cancelation they r still charging for me for another month even when I'm returning products.

  Business Response

  Date: 05/08/2024

  *****************************
  *************
  ***************-0590
  
  
  Date: 05/07/24
  
  Complaint ID: ********
  Account Number: *******
  File Number: **********
  
  Dear ********************,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty February 2, 2024.
  
  We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  Customers enrolling in the ********************** member program with the purchase of a special introductory kit offer are informed they will receive full-size automatic shipments until they contact customer service to cancel or make changes to their membership.   Replenishment customers are offered many great benefits including discounted prices up to 50% off retail pricing, free gifts, and the ability to customize future shipments and shipping frequency. 
  
  On February 5, 2024, your initial order (a 30-day 8-piece introductory kit) was sent for a total of $80.96 (including $6.00 TX Sales Tax) which was charged in full at the time of shipping to the credit card provided.
  
  On March 4, 2024, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) was sent for a total of $323.81 (including $14.97 s&h and $23.99 TX Sales Tax)to be billed in 3 installments over 31-day billing cycles. Your 1st installment of $107.93 was billed at the time of shipping; the 2nd installment of $107.93 was charged on April 4, 2024, as scheduled.
  
  On April 30, 2024, your account was cancelled per your request.  Information was provided regarding the remaining payment scheduled for *** 5th.  An offer to clear the remaining payment rather than return the shipment was made but our records reflect that you declined.  At this time the 60-day Money Back Guarantee would expire *** 4th.   Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  Orders that have already been shipped at the time of cancelation will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  On *** 5, 2024, the 3rd and final installment of $107.95 for your 2nd shipment was charged as scheduled.
  
  Our records do not reflect that any returns have been received and at this time the 60-Day Money Back Guarantee has expired for your 2nd shipment.   As a gesture of goodwill, we have extended your Money Back Guarantee for an additional 30 days (until June 3, 2024) to allow for the receipt of your return.   Since this is an exception to the normal return policy, please contact our customer service team at ************* 9AM until 8PM EST with your return tracking information so that we can ensure your return is received and a refund issued.  
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director