Reviews
This profile includes reviews for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.62/5 stars
Average of 223 Customer Reviews
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Review fromTchiko Moore
Date: 07/08/2022
1 starTchiko Moore
Date: 07/08/2022
be aware this is a ****.
this is a rip off, not only the sample product didn't work for me, but they still ship the next products without buyers authorization and charged RIDICULOUS amount. After the first shipment i called to complain, they supposedly sent me another one that i never received but was still charged for it.
this is shameful how they are taking advantage of people trying to better themselves. the worse part is that they are not trying to accommodate their customers even after complaining.
they should have warned their customers about any eventual payments.Meaningful Beauty
Date: 07/19/2022
Dear Tchiko,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 9/25/21, and your initial order (a 30-day introductory supply) was sent the following day.
We do make every effort to be forthcoming regarding our promotion and offers for Meaningful Beauty�®: information regarding the terms of the member offer and the continuity program is provided in bold print, the same size font as the rest of the page, in the online shopping cart prior to any personal information being entered. Additionally, before customers may finalize their purchase, they must check a box stating their agreement to the terms of the purchase and authorizing us to charge payments to the provided card for future shipments. The products are also shipped with information reiterating the terms and benefits of membership, as well as each shipment's cost and billing schedule, and the next shipment's date. We regret if you found the offer unclear in any way.
Your 2nd shipment (a full-sized 90-day supply) was sent as scheduled on 10/25. Our records reflect that per your call on 11/30, you accepted an offer to maintain your membership with an additional discount, customized future kits, and holding your next shipment until 2/28/22, at which time regularly scheduled shipments resumed.
Per your phone call on 5/13/22, your account was cancelled. As you stated that you had not received your 3rd shipment (sent 2/28), a replacement was offered at no additional cost to you, as a courtesy in exception to the limits of our 60-day Money Back Guarantee; our records indicate that you declined this offer. On 5/20 we received notice of a payment dispute for 1 installment of your 3rd shipment, which was resolved in our favor on 5/26.
In effort to fully resolve this matter, a full refund has now been issued for your 3rd shipment. Due to the prior dispute however, this refund was not accepted by the payment card on file, and **** instead be issued by check to your billing address. Please allow up to 4-6 weeks for processing and delivery via USPS.
Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped or billed
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromVonda P
Date: 07/07/2022
5 starsVonda P
Date: 07/07/2022
Thank you for your review. I received an email today stating that my next order had been shipped. I never agreed to a subscription. I spoke with customer service and told them I wanted this cancelled and a refund. I also informed the representative that as soon as the package I did not ask for arrived, it was being sent back. Buyer beware, it's a ripoff!!Meaningful Beauty
Date: 07/12/2022
Dear Vonda,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 6/4/22, and your initial order (a 30-day introductory supply) was sent the following day.
As part of their initial purchase, customers enrolling in the Meaningful Beauty�® member program are informed they **** receive automatic shipments until they contact customer service to cancel or make changes to their membership; this information has not been made uneasy to read, and is provided prior to any personal information being entered. Before customers may finalize their purchase, they must also check a box which states they agree to the terms of the purchase: your authorization of future automatic shipments and associated charges was provided by checking that box, confirming your agreement to the terms of the member offer. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way.
Your 2nd shipment (a full-sized 90-day supply) was sent as scheduled on 7/7, with the 1st of 3 scheduled installment payments charged at shipping. Your account was also cancelled on this date, per your Live Chat request. As orders that have already shipped at the time of cancelation **** continue to **** following the schedule on the included invoice, until either paid in full or returned for credit within the 60-day Money Back Guarantee, we regret to note that this chat was disconnected prior to information provided about your remaining balance or return instructions.
Please be advised that returning a product via "Return to Sender", without verifiable proof of mailing, can result in a package never being received back to our facility to process a return credit to clear any balance owed. As a gesture of goodwill, a pre-paid return label has been issued to assist with the return of this shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail. Once your return is received, a refund (less s&h, per our 60-day Money Back Guarantee) **** be issued and the remaining balance cleared.
Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped unless you choose to place a new order.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromPatricia A
Date: 07/07/2022
1 starPatricia A
Date: 07/07/2022
good products but when i canceled they keep colecting and sending me the product and nobody can help over there bad costumer serviceMeaningful Beauty
Date: 07/19/2022
Dear Patricia,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you reenrolled for automatic shipments of Meaningful Beauty�® on 2/25/19, and your automatic replenishment shipments have been sent approximately every 5 months as scheduled, with the most recent kit shipped on 7/8/22.
Our records indicate that we received your call about cancellation on 5/13, but you instead accepted an offer to postpone your next shipment, to allow some time to try out another product without losing your member benefits. Your regular shipments resumed on the agreed upon date, 7/8.
Per your phone request on 7/14, your account was cancelled. As a courtesy during that call, a refund was issued and the remaining balance for your most shipment was also cleared, prior to any return of that shipment.
Your Meaningful Beauty �® account remains closed, with nothing further to be shipped or billed unless you choose to place a new order.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromStephen B
Date: 06/30/2022
1 starStephen B
Date: 06/30/2022
Buyer beware!! Read the fine print before purchasing! They **** re-up on you, keep charging your credit card. Very slick operation!Meaningful Beauty
Date: 07/05/2022
Dear Stephen,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect you enrolled online for automatic shipments of Meaningful Beauty�® on 1/14/22. We do make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty�®: as part of an initial member kit purchase, customers are informed they **** receive automatic shipments until they contact customer service to cancel or make changes to their membership. Information regarding the terms of the online offer and the continuity program is provided in bold print, the same size font as the rest of the page, in the online shopping cart prior to any personal information being entered. Before customers may finalize their purchase, they must check a box stating their agreement to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way.
Your 2nd shipment (a 90-day supply with cost split into 3 monthly installments) was sent as scheduled on 2/11, and your account was cancelled per your phone request on 2/17. Information regarding the remaining balance for your 2nd shipment and return instructions were provided at that time, as orders sent prior to cancelation **** continue to **** as scheduled until either paid in full or returned for credit within the 60-Day Money-Back Guarantee. As no returns have been received, the remaining 2 payments for your 2nd shipment were billed as scheduled.
Your Meaningful Beauty�® account remains closed, with nothing further to be shipped or billed.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromDan H
Date: 06/17/2022
1 starDan H
Date: 06/17/2022
It's not obvious that this is a subscription service. Once they have you, they continue to take money from your account even after you canceled it with them.
Trust me, your skin is not worth dealing with this absolute fraudulent company.
And good luck trying to get anyone on the phone. I called twice and was on hold for 32 mins and 44 mins respectively. Use the chat function.Meaningful Beauty
Date: 06/27/2022
Dear Dan,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty�® on 5/7/22, with your purchase of a 7-piece introductory member kit.
We do make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty�®: the information regarding the terms of the online membership offer and the continuity program are provided in the shopping cart prior to any personal information being entered; these terms are bold print, in the same size font as the rest of the page. Before customers may finalize their membership purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. While we do offer the ability to purchase Meaningful Beauty�® products without a replenishment account, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.
Per the terms of the online membership offer, your 2nd shipment (a 90-day supply, with total cost split into 3 installments and the 1st installment charged at shipping) entered processing for delivery on 6/7. Your membership was cancelled as you requested on 6/8, and return instructions were provided, as the order could no longer be prevented from shipping. On 6/14, payment for this kit's 1st installment was reversed via request from your financial institution, which restored the full balance due for this shipment.
Per your chat on 6/25 providing tracking info for your 2nd shipment's return, the full balance for the kit was cleared.
Your Meaningful Beauty�® account remains closed, and nothing further **** be shipped or billed unless you choose to place a new order.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromCathy H
Date: 06/06/2022
1 starCathy H
Date: 06/06/2022
Too dang expensive and wouldn't allow me to cancel the subscription or refund money spent. I had to cancel my card and call my bank to stop anymore charges Horrible companyMeaningful Beauty
Date: 06/20/2022
Dear Catherine,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online twice for automatic shipments of Meaningful Beauty�® on 3/3/22 with your orders for two 30-day introductory kits, both offers including auto-delivery membership.
On 3/18, one of your orders was returned within the 60-day Money Back Guarantee, at which time a refund was issued and future shipments within that membership were automatically cancelled. Your other membership remained active.
Per the terms of the online offer, on 4/4/22, your 1st full-sized shipment (a 90-day supply, with total cost split over 3 monthly payments & 1st installment charged at shipping) was sent as scheduled.
Per your request on 4/26 via Live Chat, your remaining membership was cancelled, and you were provided with the dates and amounts of the remaining 2 payments for your full-sized kit. Please be advised that while cancelling an account stops all future shipments, it does not cancel the remaining balance for orders which were sent prior to cancellation.
The 2nd installment for your full-sized kit was charged on 5/6; the 3rd and final installment was charged on 6/6. On 6/11, your financial institution reversed the final payment. While this chargeback created a credit in your favor with your financial institution, it restored this balance due and payable to Meaningful Beauty�® and activated the past-due billing process which sends monthly billing reminders.
While our records do not reflect that your full-sized shipment has been received as a return to present date, as a gesture of goodwill, the balance created by the payment reversal on your 2nd shipment has been cleared. Please consider any invoices received after the date of this correspondence to have crossed in the mail.
Your Meaningful Beauty�® accounts remain closed, with nothing further to be shipped or billed unless you choose to place a new order.
Sincerely,
****** M.
Senior Manager Contact Center OperationsCathy H
Date: 06/21/2022
I never recieved any shipments on 6/11or 6/6. You didn't refund me a dime. I was told " we can't do that" when another 79.00 dollars was taken out after I'd asked for the card not be charged.
When I saw the money missing and was horribly treated by your customer service, I had to cancel my card to stop any further charges. I wish I had read the reviews before signing up. Your company has a horrible reputation and I'm not the knly kne that had ussues with you. I **** never do business with you and tell everyone I know not to bother
I'm very disappointed. Our financial institution refunded me not your company. ShamefulMeaningful Beauty
Date: 06/30/2022
Dear Catherine,
Thank you for your additional review.
While you may notice a trend with the reviews or complaints regarding our continuity program, please keep in mind that happy customers generally do not leave any kind of reviews regarding their experience: the reviews and complaints that the Better Business Bureau receives reflect only a small portion of our customers. As we strive to provide only the highest quality products and service, we regret to learn your experience with us did not meet your expectation, and we apologize that you felt you were treated less than professionally by any member of our staff. Please rest assured, your customer service experience has been fully reviewed and **** be used to improve our services moving forward.
Our records reflect that the full refund we issued on 3/18, for the introductory kit you returned, was accepted by your financial institution on 3/19: if you have not received that credit, we ask that you please contact our Customer Care to obtain the Acquirer's Reference Number on order #XXXXXXXX, which you can provide to your financial institution to check on the status.
As previously stated, your 4/4 shipment was a full sized 90-day supply, with the total cost of the shipment to be billed in 3 monthly payments: in April, May, and June. When all future shipments were cancelled as you requested on 4/26, you were provided with the dates and amounts of the remaining 2 payments scheduled for that full-sized kit. As it was not returned, the remaining May and June payments were charged as scheduled.
As also previously stated, we have removed the balance due and payable to Meaningful Beauty�®, which was created by the payment reversal processed on 6/11, as a gesture of goodwill to resolve the matter.
To confirm once more, your Meaningful Beauty�® accounts remain closed, and nothing further **** be shipped or billed.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromPeg B
Date: 06/03/2022
3 starsPeg B
Date: 06/03/2022
Update
As you can see, Meaningful Beauty has reached out to me, I need to call them back to report the issues I had with the product that led to me trying to cancel in the first place. If it all shows up on my bank statement that they have credited my account, and froze it .. whatever.. so I won't be getting billed anymore, I am happy. I did not try the live chat option that I guess they have, guess in all honesty, I didn't see it so that one is on me, I didn't have luck with trying to call. and my emails did go ignored.. but they said they didn't get them.. so I don't know. But I am happy with the fact that they did reach out to me through here, and they have taken care of the situation. I wanted to try the product, I did, it ididn't work for me, and there were issues with communication. apparently. but all is well in the end. I **** give 3 stars, that is for taking care of it in the end.. maybe for others the product is 5 stars, wasn't for me.Meaningful Beauty
Date: 06/20/2022
Dear Peg,
Thank you for your additional review. We appreciate the time you have taken to provide this feedback in follow up to our prior response.
If you have not yet received the refunds which were issued per your previous review, we ask that you please contact our Customer Care at X-XXX-XXX-XXXX in order to obtain the Acquirer's Reference Numbers which you can provide to your financial institution to check on the status of those credits.
While we do regret that you experienced any issues while using Meaningful Beauty�® products, we are grateful for your confirmation of a satisfactory resolution provided for you. Thank you again for your feedback.
Sincerely,
****** M.
Senior Manager Contact Center OperationsPeg B
Date: 06/21/2022
I did receive full refund so am very happy about that!! Like I said, for some this might be a great product, for me, it wasn't ... just glad it all got straightened out in the end! Have a great day!!Review fromFrances G
Date: 06/03/2022
3 starsFrances G
Date: 06/03/2022
I was getting a regular subscription for years September 2021 I called in to change the auto shipment as I was not using everything except for the antioxident day cream and eye cream and I was advised by customer service to return the incorrect order and the correct order **** be shipped. Yesterday I called to see where my shipment was and was told it was cancelled because my card on file had expired I asked if they call their clients for new payment info I was told No. The guy was nice enough to say if you provide me your new CC# I can reactivate your account and get the shipment out to you prepaid. I asked for a supervisor to ask why my account was deactivated without my consent or knowledge and I was advised no supervisor I would get a call back. Today I received a call from a lady identified herself as Emma - Customer Service Supervisor and she said the order from yesterday has also been cancelled as Meaningful Beauty no longer ships to Canada for new customers or inactive accounts. I explained to her I never cancelled and what i was told yesterday and she advised my account was cancelled as I returned product last year. I did advise her I was provided an RMA by her CSR and she said the CSR should have told me the account would be cancelled.
Do this make sense to anyone else they want to ship and **** you what they want not what you want??? Something is wrong here I am dissapointed about the overall customer service but the product was fantastic.Meaningful Beauty
Date: 06/20/2022
Dear FR,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you placed your first Meaningful Beauty�® order in 2013, and your most recent shipment was sent on September 23, 2021. Your account was automatically cancelled on September 24, 2021, due to the percentage of returned shipments which have been processed over the history of your account. We regret that you were provided with incorrect information during your call on June 2nd, regarding reactivating your membership: please be assured your experience **** be used to improve our services moving forward.
To confirm, new Meaningful Beauty�® memberships (including reactivation of previously cancelled accounts) can no longer be offered outside the US - we are unfortunately unable to ship directly to Canada from the United States at this time. We apologize for any inconvenience this may have caused. We appreciate your feedback, as we strive to provide the highest quality products and service.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromDonna M
Date: 05/25/2022
1 starDonna M
Date: 05/25/2022
I ordered a product form Meaningful Beauty and they charged me for the product but have NEVER delivered the product. All my efforts to contact them have been frustrated live chats that sign off with out any solution, phone calls to the various customer service center say they do not have my phone number on file so they cannot speak to me, no order number was ever provided, tracking number does not indicate when ( or if) the item **** be delivered, all emails to the company are not responded to, and give no indication how to resolve this complete failure on their part to get the product delivered or refund my payment . Bottom line I seem to have no recourse for their failure to deliver the product or get a refund. Can this be legal????Meaningful Beauty
Date: 06/01/2022
Dear Donna,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records indicate that you placed your order online on May 13, 2022, and it was shipped the following day on May 14. Per USPS tracking #XXXXXXXXXXXXXXXXXXXXXX, it was delivered in or at the mailbox at 2:01 pm on May 26, 2022. Please be advised that once your item(s) are transferred to the carrier for delivery, shipments can be subject to delays which are not within our control.
On May 25th, per your phone request, it was confirmed that your order was still in transit, and you were provided with the order and tracking number. Our records do not reflect any calls received from the phone number provided with your order, nor any other contact received via chat or email, prior to this date. We regret if you experienced any difficulty contacting us via any of these channels, as they have been and continue to be regularly tested without issue.
As we strive to provide only the highest quality products and service, we regret to learn your experience with us did not meet your expectations: please rest assured, your customer service experience has been reviewed and **** be used to improve our services going forward.
Sincerely,
****** M.
Senior Manager Contact Center OperationsReview fromMegan M
Date: 05/25/2022
1 starMegan M
Date: 05/25/2022
I am thoroughly displeased with my experience with this company. First off, their claims to "natural" beauty products are false. Including propylene glycol (antifreeze) and other endocrine disrupting/cancer causing ingredients in EVERY product is far from natural...and finding the list of ingredients is near impossible until after you have already made a purchase. That being said, after placing my order and reviewing the ingredients, I chose not to put them on my skin and simply return them instead. Meaningful Beauty's "100% money back guarantee" apparently doesn't apply to shipping (another fact you don't find out until AFTER making your purchase), so I had to spend an additional $10.82 in shipping to return the products. Their "7 business day money back guarantee" is apparently false as well, because I am now on day 8 with no refund and no response to the several attempted contacts I have made. 8 **** be contacting my credit card about a refund, but this company is based on lies and practices VERY poor business.Meaningful Beauty
Date: 06/01/2022
Dear Megan,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect you placed an order online for a 30-day 7-piece introductory Meaningful Beauty® kit (including promotional free s&h on your initial order) on April 23, and your order was shipped on April 25; on May 5, your account was cancelled per your Live Chat request.
On May 25th, as a courtesy per your Live Chat request, in advance of your return's receipt, a full refund for your initial order was issued. Dependent on your financial institution's policies, it may take 3-5 business days for the credit to post.
Please note that our 60-Day Money Back Guarantee, as advertised, does specify that shipping costs are a non-refundable item: "... if for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the bottles are empty."
We would also like to clarify that Meaningful Beauty® does not claim that our products or ingredients are all natural: however, our ingredients are safe when used as directed. For instance, propylene glycol which you have referenced is a commonly used ingredient in many medicines, cosmetics, or food products, and is rated as 'GRAS' (generally recognized as safe) by the FDA; in recent years, propylene glycol has also been added to some antifreezes - instead of the very toxic ethylene glycol - to make a non-toxic antifreeze alternative. Full ingredients lists for all Meaningful Beauty® products are available (prior to purchase, or any personal information being entered) at our same website where you placed your order: just click on any item in the Shop you'd like to learn more about, and you can view Key Ingredients and Full Ingredients by clicking those respective links on the product page.
We appreciate your feedback, as we strive to provide only the highest quality products and service.
Your Meaningful Beauty® account remains closed, with nothing further to be shipped or billed.
Sincerely,
Morgan M.
Senior Manager Contact Center Operations
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