Reviews
This profile includes reviews for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.6/5 stars
Average of 218 Customer Reviews
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Review fromAnn B
Date: 05/14/2025
1 star-reduction ok but the subscriptions are what they s**** you on. They just start sending you all kinds of stuff and charge you shipping and handling. Trying to cancel the subscriptions are a nightmare and the customer service is terrible. Told me to check the small print next timeReview fromConnie B
Date: 05/14/2025
2 starsThree times I have ordered the meaningful beauty . 1st time never got the orange serum or the kit . 2nd time again the orange bottle was taken out . The kit was very very small and deceiving. Third time again the orange serum not in kit rest of kit came . Maybe the company should look into the postal thing and see why these product this product is getting taken out of the kit. I dont know, but this is three times now Ive paid. Ive tried to get a hold of somebody there. Nobody ever answers you they take you through. Go here go there, complain here complain there as I just Im very very upset because now Ive spent a lot of money trying to get a kit and I dont wanna travel kit. I paid for the larger kit and I spent a lot of money doing it and Im very very upset about this. I think its a rip off. I dont know whats going on, but they should look into how this thing has been sent to you because every single time the oranges one gets taken out of my KitReview fromMarkeysha P
Date: 05/09/2025
1 starI was unaware that a one time order put me in a subscription. They charged me $91.10 without authorization. I called and they informed me I was in a subscription and they would cancel that and refund my money. I have a cancellation email from them however not only did they not refund my money, they charged me again. I am having to file a claim with my ****** account to try get a resolution and keep them out of my account. Once this is resolved I will NEVER order from them again. I do not recommend ordering from them!!!Review fromRobbie M
Date: 04/30/2025
1 starThis has been the worst experience as a brand new customer. I placed an order on April 17, 2025 for products that were to arrive April 22, 2025, which based on tracking was still processing. The following day the tracking indicated it was delivered April 23, 2025 around 4pm, it didnt and I placed a call to the company on April 24, 2025. Of course there is a language barrier and I was told a replacement would be sent. As of today nothing has been shipped and after speaking with two supervisors from outside the ***, still nothing. I went on ** and sent a message and was promised a phone call and nothing. They have my money and I have no product. This has been the worst customer service experience Ive received and I will never place another order from them. This was suppose to be a birthday gift and Im dealing with non English speaking representatives who take no accountability, are rude, and give the run around. Now I have to contact the BBB and my bank because this company refuses to simply make things right!!!!Review fromKristy D
Date: 04/30/2025
1 starCharged 3 times for 2 packages,and 2 different **** gave me 2 different reasons why. I was finally able to get the charges stopped through my bank.Review fromMichelle M
Date: 04/25/2025
1 starWhat does the Better Business Bureau do for us?? This company keeps ripping me off. I cancelled twice and money keeps being taken out of my account! I need my funds back now. What can be done about this????Do not buy from this company unless you plan on paying for it for the rest of your life!Horrible experience. Love products Hate customer service!Review fromFelicia B
Date: 04/20/2025
1 starFelicia B
Date: 04/20/2025
If I can make this company's rating zero stars, I would. I ordered a set of meaningful beauty for roughly under 100 bucks. Then within a couple of weeks, I was charged an additional $108 for a subscription I did not agree to. When calling the company, there's no answer, and I have to call my bank now, to stop payment. I didn't realize this was a common fraudulent practice of Meaningful Beauty and should be done about it. There are numerous complaints from customers being scammed into this subscription. I strongly suggest that if you're interested in purchasing meaningful beauty, do not do it!!! You're better off going to your local beauty supply store to purchase facial products. This company is horrible and the famous people promoting the products should be ashamed. Please do not get caught up in the subscription web, stay far away.Meaningful Beauty
Date: 05/29/2025
Dear *******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
While you may notice a trend with the reviews or complaints regarding our subscription program, happy customers generally do not leave any kind of reviews regarding their experience. Please keep in mind that the reviews and complaints that the Better Business Bureau receive are a very small portion of our customers. We do make every effort to make the offers as clear as possible on our websites, as well as by phone. If a customer chooses to purchase a promotionally discounted introductory kit they are informed that they will received automatic full-size replenishment shipments until they contact customer service to change or cancel the membership. The terms of the offers are provided in several places online before any personal information is entered or an order is submitted.
We do offer the ability to purchase Meaningful Beauty individual full-size products without a replenishment account but not the introductory kits. However, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency. All Meaningful Beauty shipments are backed by a 60-day Money Back Guarantee.
Our records reflect that you purchased an 8-piece 30-day introductory kit online 3/20/25. By submitted the order for this kit you agreed to the terms of the offer including the subscription. We regret if you found the terms of your purchase unclear in any way.
Your full-size replenishment kit was processed for delivery on 4/19 as scheduled. Per your request when you called on 4/20 the subscription was cancelled, stopping future shipments, but the replenishment shipment could not be stopped.
Your Meaningful Beauty subscription remains cancelled with no future shipments scheduled.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromlucille d
Date: 04/19/2025
1 starlucille d
Date: 04/19/2025
I think they changed the product. I noticed with the last shipment my skin is turning orangey. Anyone else have same problem? I am seeing a dermatologist next month and will bring all the products in to see her opion. I'm not going to order from them anymore.Meaningful Beauty
Date: 05/29/2025
Dear *******,
Thank you for your review.
We regret to learn that you may have experienced any issues with the Meaningful Beauty products, as you have stated. Our records reflect that on 5/7 a customer specialist spoke with you regarding this issue and cancelled your subscription.
We appreciate you taking the time to speak with our specialist as it is of utmost importance to us that any issues are documented and addressed. Thank you for your feedback.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromMarisa J
Date: 04/16/2025
1 starThey charged me $90 every month. Not what I signed up for. Then in order for me to not pay another $90 the following month they asked me to return my used product. What company wants a used face product back? To be honest I feel that they take advantage of people. I did cancel the subscription and made sure to get a confirmation email. I don't trust this company.Review fromJamie O
Date: 04/12/2025
1 starJamie O
Date: 04/12/2025
90 out of my account. Even tho I cancel my subscription that I didn't sign up for reoccurring shipments. I just wanted to try it. I preferred using jlo beauty better results. Was told I can pay to ship back. And they cancel and further shipment after arguing I don't want it.Meaningful Beauty
Date: 05/29/2025
Dear *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Your account reflects that you placed an order online on 3/11 for a promotionally discount offer of a 7-piece 30-day Meaningful Beauty introductory kit. One-time orders are available without reoccurring shipments but not for the introductory kits. Full-size individual items are the only products available for one-time orders; all discounted introductory kits include a subscription. We want our customer to know what they are purchasing so whenever an introductory kit offer is selected information about the terms of the offer,and the full-size replenishment shipments is provided in several places online before any personal information is entered, or the order is submitted. By purchasing an introductory kit, you agree to the terms of the offer. We regret if you found the offer unclear in any way.
Your subscription was cancelled when you requested but your 1st full-size 90-day replenishment kit had already processed for shipment on 4/11. The cost of the 90-day kit is billed in 3 installments over 31-day billing cycles with the first charged when the order ships leaving a balance to be billed over the next 2 months unless the order is returned for credit within the 60-Day Money-Back Guarantee. At the time of your cancellation, as a goodwill gesture the remaining balance for that last shipment was cleared.
Your Meaningful Beauty subscription remains inactive with nothing further to be shipped or billed.
Sincerely,
****** *.
Contact Center Operations Director
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