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Complaint Details
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Initial Complaint
02/28/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On February 25, 2025 Beach Body charged my credit card for $240 CAD. I was confused because I havent had Beach Body in well over a year. I logged into my account and it showed no active subscriptions or memberships. The credit card that was charged was also not on file. Thinking this was simple mistake, I contacted Beach Body (now BODi). I was initially told they could not find a subscription but then it was found. I shared a screenshot showing that I could not see a subscription and therefore would not have been able to cancel it. The *** provided a link and requested I try to log in there to find it. I did as requested and it again showed no subscription. I shared another screenshot of this. At this point, the *** did not acknowledge the screenshot or the fact that I could not have canceled, referred back to the policy that renewals cannot be refunded and stated they canceled my subscription that I could not see. After further investigation, I was charged this same amount in February 2024 despite not having an active subscription at that time. I also have a screenshot of my subscriptions on my phone showing no active or inactive subscriptions in the last year. The last email I had received from BODi was February 12, 2024 when my previous subscription was supposed to have ended. Despite the fact that there was no way for me to see the subscription anywhere on my account to know that I had one to cancel, **** refused to refund either of the charges.Business response
03/07/2025
Hello *******,
We have followed up with you via the email address on file regarding your concerns.
Sincerely,
BODi Support
Customer response
03/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
02/27/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They charged my account for an email address I dont use or have access to fraudulently. I dont have an account through that email and never allowed payment. They are refusing to refund my charge.Business response
03/03/2025
Hello *********,
We have followed up with you via email with additional details regarding your concern.
Sincerely,
BODi Support
Initial Complaint
02/26/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
**** the online workout plan had a dramatic price increase to $179 and I havent used it in months anyway so when they sent an email Jan 15 saying it would auto renew Feb 26 unless I canceled it via an email link 30 days or more before the renewal I immediately clicked the link and canceled it. And they just billed me! I canceled it Jan 15! Their **************** said I could dispute via a form and I got an immediate form letter rejection with their terms of service that say you have to cancel 30 days before renewal or youll be charged. The email says I canceled it with the call to their customer service but I canceled it online 6 weeks before that! I have a copy of the cancellation email! This is crazy. If their online cancellation system is broken its not my responsibility, I attached a copy of the email cancellation link I clicked Jan 15,Business response
03/03/2025
Hello *******,
Upon reviewing your account, we have confirmed that on February 16, 2025, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 15, 2025. Our records show the email was opened/viewed on January 16, 2025, twice, January 20, 2025, twice, January 21, 2025, three times, January 24, 2025, and February 26, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.
Current Account Status:
Your annual BODi membership was cancelled on February 26, 2025. You will continue to have access until February 16, 2026, (your account will NOT automatically renew).
Please Note: The screenshot you have provided is the annual BODi prebill email that is sent 30-days prior to the next scheduled renewal - not an annual BODi cancellation confirmation email.
Response to your Request:
Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our generous MBG policy, please visit: FAQ 259.Sincerely,
BODi Customer SupportInitial Complaint
02/26/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a one time shakeology in March 2023. I cancelled within the amount of time (30 days). I emailed my Beachbody contact to confirm cancellation and received a response. I did all this for a friend. All I did was give the friend my email so she could earn a commission. I've been charged annually since. I have gotten married and don't even use that email address anymore. There has to be proof the account was never used. They won't refund the latest charge. There is not an option to speak to a person...only ******* via text who tells me he isn't authorized to make a change.Business response
03/03/2025
Hello Katy,
Upon reviewing your account, we have confirmed that on February 22, 2023, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription, an annual Beachbody On Demand membership and a monthly **** subscription.
On April 03, 2023, you submitted a Preferred Customer cancellation. On the same date you cancelled the monthly BODi subscription and the Shakeology monthly subscription.The annual Beachbody On Demand (now BODi membership) remained active due to no prior cancellation requests received. You may confirm this by viewing your Preferred Customer cancellation confirmation email.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 21, 2025. Our records show the email was opened/viewed on January 21, 2025, and on February 25, 2025, twice. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.
Current Account Status:
Your annual BODi membership was cancelled on February 26, 2025. You will continue to have access until February 22, 2026, (your account will NOT automatically renew).
Response to your Request:
Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our generous MBG policy, please visit: FAQ 259.Sincerely,
BODi Customer SupportInitial Complaint
02/25/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Realized we were being charged again for an autorenewal on 2/25/25. Contacted company via chat (they don't have a phone number). Was told our only option to request money back was within 30 days of the creating an account two years ago. But they can't do anything now, even though it is the day of the renewal. Want full confirmation that the company will not attempt to charge us again next year, and a refund of the unwanted to subscription for the next year.Business response
02/27/2025
Hello *******,
Our corporate support team has performed a considerable amount of research into your account.
Investigative Research:
Upon reviewing your account, we have confirmed that on February 25, 2025, your annual BODi membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 24, 2025. Our records show the email was opened/viewed on January 24, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.
Current Account Status:
Your annual BODi membership was cancelled on February 25, 2025. You will continue to have access until February 25, 2026, (your account will NOT automatically renew).
Response to your Request:Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our generous MBG policy, please visit: FAQ 259.Sincerely,
BODi Customer SupportInitial Complaint
02/24/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased Body On Demand back in February 2024. My good friend, **** ******, is a *** and is who sold Bodi to me. She told me that after I purchase Bodi, to call and have it cancelled so it doesn't renew. I only wanted to try it for the year. I'm a single mom on a single income and I have my baby 24/7 so I cannot afford to be charged $179 unexpectedly. I haven't logged into Bodi since July and I'm not using it for another year. I can't just throw my money away like that due to my situation. I'm on a strict budget. So I'm looking at my credit card statement today and see a charge from Bodi for $179. I immediately contact **** and she states that she sold me a BOGO of it. Regardless, I'm not using it for another year. I need this refund. I did what she advised me to do by calling after I originally purchases it so that this exact scenario wouldn't happen.The fact that I cannot speak to someone over the phone is absolutely absurd. Especially when I'm being gaslit via text message from the ***resentative of Bodi. Which I don't have a name, simply a number that's texting me. For such a big organization, there certainly should provide much better customer service and points of contact. I'm outraged that I was charged and then I can't even speak to someone over the phone. That's insane to me.**** did NOT attempt to resolve the problem. I'm not paying for this and I'm absolutely going over social media to speak about this experience. A refund needs to be given, it's not right.Business response
02/27/2025
Hello ********,
Our corporate support team has performed a considerable amount of research into your account
Investigative Research:
Upon reviewing your account, we have confirmed that on February 17, 2024, you purchased Total Solution Pack. Your package included a monthly Go and Glow subscription and an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
On February 27, 2024, you contacted customer support via phone specifically requesting the cancellation of the Go and Glow monthly subscription. The Go and Glow monthly subscription was cancelled as requested. During the phone interaction there were no requests to cancel the annual BODi membership.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 16, 2025. Our records show the email was opened/viewed on January 16, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on February 17, 2025.
During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.
Current Account Status:
Your annual BODi membership was cancelled on February 24, 2025. You will continue to have access until February 17, 2026, (your account will NOT automatically renew).
Response to your Request:Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.Sincerely,
BODi Customer SupportInitial Complaint
02/21/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 2/18/25 noticed a pending charge on my credit card for recurring subscription to BODI (Beachbody). No email was sent to notify I was going to be charged, plus email they did have on file is no longer active, so they would have received a return email. Today, 2/21, I noticed the pending charge on my account and after attempting to change the email address, asked them to please go back and cancel my subscription and to refund my money (or make sure it did not come out). I was told a renewal was not eligible and would not get my money returned. The amount was $190.37, which is a large amount for anybody, but especially someone on social security. Is there anything that can be done? I plan on appealing with ***** credit card, but unsure if that will help. Please let me know - any help would be greatly appreciated.Business response
02/27/2025
Hello *****,
We have followed up with via email with additional details regarding your concerns.
Sincerely,
BODi Support
Customer response
02/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
02/20/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I cancelled my subscriptions with beach body years ago in July of 2018. There has been multiple charges on my account since then. I have never once used this service since cancelling nor do I have any idea how they got my card to be billed as the one on my account expired in 2021. Charges when from $109.40 to $132.59 in 2023 with no email communication and up again $197.97 in 2024 and 2025 with no email communication again.Business response
02/24/2025
Hello *******,
Our corporate support team has performed a considerable amount of research into your account.
Investigative Research:
Upon reviewing your account, we have confirmed that on January 31, 2019, you purchased an annual Beachbody On Demand membership and a Shakeology Power Greens supplement under an alternate email address. During your enrollment, you were required to agree to the terms & conditions that outlined this subscription will automatically renew until cancelled. Like all subscriptions, BODi (previously BOD) will renew regardless of usage until you cancel.
Because your annual **** membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on December 30, 2024. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on January 31, 2025.
During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.
Current Account Status:
Your annual BODi membership was cancelled on February 24, 2025. You will continue to have access until January 31, 2026, (your account will NOT automatically renew).
Note:Your payment method being cancelled or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.Response to your Request:
Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our MBG policy, please visit: FAQ 259.Sincerely
BODi Customer SupportInitial Complaint
02/19/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I hate how i paid hundreds of dollars for a product that is always controlled by the seller. i can't even use the screen without paying in perpetuity. The company should not have the right to hamstring its customers like this year after year, squeezing out 200 dollars. It would have been better business to allow customers the option to stream from other sources, now you guys are losing customers and revenue left and ******** any customers that have been tricked into another subscription please consider sharing your subscription with new or previous members "family members". Take away the only thing they care about $$$$. email me **********************Business response
02/24/2025
Hello ****,
We were unable to locate an account with the information you have provided to review your concerns further.
**** sends a prebill email approximately 30-days prior to the next scheduled renewal. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit:****************************************************************************.Sincerely,
BODi SupportInitial Complaint
02/18/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was charged a renewal fee for a yearly membership that had not been used in months. When I contacted their HORRIBLE customer service, I was told that I should have received an email notifying me of renewal one month before the renewal date. When I informed the customer service *** that I had not received this email (after checking every folder in my email), I was informed that they had not had any other complaints, so I must have received it and just not seen it. This was obviously a false statement looking at other complaints against this business for this exact same reasons. I've looked for the "Terms and conditions" I accepted upon subscribing and cannot find them anywhere on their horribly designed site. I escalated this to the resolutions team and was told that they "do not offer refunds". I even would have accepted my membership being changed to a month by month membership and still being charged for the first month, even though I did not use this service ONCE since the renewal. That request was also denied. HORRIBLE company with ********/NON-EXISTANT customer service. Would NEVER recommend anyone use them simply because of their shady business practices. I have never had a membership renewed without first being notified of a pending charge.Business response
02/19/2025
Hello *****,
We were unable to locate an account with the information you have provided to review your concerns further.
**** sends a prebill email approximately 30-days prior to the next scheduled renewal. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.
This notification advised of the next renewal date and renewal price with a link to manage your membership.For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit:****************************************************************************.Sincerely,
BODi Support
Customer response
02/19/2025
Complaint: 22958241
I am rejecting this response because:The name on the account is ***** *******, as I have gotten married since creating it and have not changed it with your site. As stated before, this email was not received. Your customer service representative was adamant that it was sent. However, I did not receive it on my end. As stated before, I have checked every folder in my email. I do receive promotional emails from ****. However, this renewal notice was not received. This seems to be a common problem among members seeing as you have multiple complaints for this same thing. This leads me to believe this was a fault on your system's end, and we should not be held accountable for a mistake in your system.
Sincerely,
***** *******Business response
02/27/2025
Hello *****,
Upon reviewing your account, our records show that the annual BODi prebill email was sent to your email address on file on December 29, 2024. Our systems show that the email was opened/viewed on December 29, 2024. At the time you had the ability to manage your membership prior to the next scheduled renewal.
Your annual BODi membership renewed on January 30, 2025. Your annual **** membership was cancelled on February 12, 2025 online via self-service. You will continue to have access until January 30, 2026.
For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit:****************************************************************************.
Sincerely,
BODi SupportCustomer response
02/28/2025
Complaint: 22958241
I am rejecting this response because: As stated previously, I did not receive this email. No notice was received to my email. No notice was opened. This scam of a company should be shut down for stealing people's money by renewing subscriptions without notice. LOOK at your other reviews. This is OBVIOUSLY a recurring problem on YOUR end.
Sincerely,
***** *******Business response
03/07/2025
Hello *****,
As previously explained,the annual BODi prebill email was sent to your email address on file on December 29, 2024. Our records show that the email was opened/viewed on December *******. At the time you had the ability to manage your memberships or subscriptions prior to the next scheduled renewal.
For digital memberships,the 30-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit:****************************************************************************.
Sincerely,
BODi SupportCustomer response
03/11/2025
Complaint: 22958241
I am rejecting this response because:As previously explained, regardless of what your system states, this email was not received by me and cannot be found in my email system. This seems to be a recurring problem your users are having, as I am seeing multiple complaints, which leads me to believe this is a fault in your system.
Sincerely,
***** *******
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Customer Complaints Summary
710 total complaints in the last 3 years.
388 complaints closed in the last 12 months.
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