Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One year ago i subscribed as a partner with ****, i tried the products and membership and it was not a good fit for me so i returned all products and canceled member ship over the phone i spoke with a representative. Everything was canceled and refund provide to me. I shipped (paid for shipping fee) all products back to you. One year later you are saying i never canceled my subscription and charged me a renewal WITHOUT my permission and fraudulently. THIS IS Unacceptable i want my complete refund immediately! I cancelled all membership and subscriptions one YEAR AGO. i tried to delete my account even form of payment one year ago and you do not give that options in order to cancel or delete payment you need to submit another valid form of payment this is FRAUD. i had cancelled all with a representative one year ago. ALSO now it is impossible to get a hold of A **** you must only text customer service? what in the world is this FRAUD!!!!!!

  Business Response

  Date: 03/26/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that your concern has been resolved.

  If you have any further questions or concerns, please contact us for additional assistance.

  Sincerely,

  BODi

  Customer Answer

  Date: 03/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This report was made so other costumers do not have to experience what i did with this business, they cannot run cards on files without customer's permission causing financial burden. I was refunded and i am grateful this was solved so quickly. My hope is that this raises a flag towards Bodi and they begin to operate with professionalism, and complete transparency. 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase and a month later I got charged for an annual subscription that I didn't sign up for. I canceled immediately and they said I have no access and there are no refunds

  Business Response

  Date: 03/26/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on February 20, 2025, you purchased a digital program. Upon your purchase you were presented with the option to opt into a 30-day free trial to an annual **** membership. The options were Accept and Continue or No Thanks". It appears that you have opted into the 30-day free trial. You may confirm this information by viewing your order confirmation email that was sent on February 20, 2025.

  Because your annual BODi subscription was not cancelled during the 30-day free trial period, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Your annual BODi membership renewed on March 23, 2025. Your annual **** membership was cancelled on March 24, 2025. You will continue to have access until March 23, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Subscriptions that start with a free trial are not covered. To avoid being charged, cancel within the free trial period.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  

  
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my debit card $161.29 without my knowledge or approval. They claim that I signed up for some kind of free trial that I didnt knowingly do. Ive reached out to them right after it was charged to my account and they say that they wont refund meit hasnt even been 24 hours since theyve done this. I purchased one of their programs last month so Im assuming they added this free trial on without my knowledge. If I had a free trial why would I have to purchase one of their programs? They are knowingly scamming people and ripping them off. They are charging me for something I didnt order nor ever use!!

  Business Response

  Date: 03/26/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that on February 21, 2025, you purchased a digital program. Upon your purchase you were presented with the option to opt into a 30-day free trial to an annual **** membership. The options were Accept and Continue or No Thanks.

  It appears that you have opted into the 30-day free trial. You may confirm this information by viewing your order confirmation email that was sent on February 21, 2025.

  Because your annual BODi subscription was not cancelled during the 30-day free trial period, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Your annual BODi membership renewed on March 24, 2025. Your annual **** membership was cancelled on March 24, 2025. You will continue to have access until March 24, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. . Subscriptions that start with a free trial are not covered. To avoid being charged, cancel within the free trial period.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,

  BODi Customer Support
  
  

  
  

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/2025 a pending charge for a subscription appeared in my bank account. I immediately looked to see what the charge was for and discovered it was for BODi, a subscription which I didn't even remember I had. I proceeded to log in to the website and saw it was an autorenewal, however, was never sent any correspondence that this charge was going to occur. I contacted them via the only option available, chat, and was informed an email was sent to me on 2/16/25. I checked my email inbox, spam, and junk, and received no such email. The person on chat sent me a form to fill out ot dispute the payment, however, it was denied, giving me the same reasons that the chat representative gave me.While I do understand that at some point when I signed up, I likely checked some sort of box, the form I was provided asked for the circumstance under which I was requesting review. I am currently unemployed and this charge, for something I haven't used in 6+ months, will now put me in further financial difficulty. As the charge is still pending, it shouldn't be difficult to provide an iota of customer service and cancel the pending transaction.Overall, the customer service, complete lack of ability to SPEAK with a human being, and lack of attention to my matter is appalling. I'm only wishing for the transaction to be cancelled. Holding my $179 hostage for something I can no longer afford, nor wish to continue is a terrible business practice.

  Business Response

  Date: 03/24/2025

  Hello *******,

  Upon reviewing your account, we have confirmed that on March 20, 2024, you purchased an annual **** membership during a promotional period. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on February 16, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on March 20, 2025. Your annual **** membership was cancelled on March 20, 2025. You will continue to have access until March 20, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23092609
  
  I am rejecting this response because I did not receive the email on February 16, and therefore wasn't aware it was up for renewal.  I contacted you THE DAY it hit my bank account, while it was still a pending charge.  The price is significantly more than what I joined at in *************************************************************

   Your business practices are questionable, at best.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/25/2025

  Hello *******,

  Our records show that we did not receive a cancellation request for your annual BODi membership prior to the March *******, annual renewal.

  As previously mentioned, upon further review of your account, a pre-bill notification for the 2025 BODi annual renewal was sent to you on February 16, 2025.

  Please check your spam and inbox for the e-mail notification with Subject: Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on March 20, 2025. Your annual **** membership was cancelled on March 20, 2025. You will continue to have access until March 20, 2026, (your account will NOT automatically renew).

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  
  

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23092609
  
  I am rejecting this response because I have repeatedly stated that I never received the reminder.  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/03/2025

  Hello *******,

  We have resent the annual BODi prebill notification to your email address on file on April 03, 2025.

  The annual **** prebill email was originally sent to your email address on file on February 16, 2025.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. 
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23092609
  
  I am rejecting this response because you continue to say I was sent an email that I never received.  Consequently, I've also not received whatever document you sent on April 3.  I checked my inbox, spam, and trash.

  The only acceptable resolution for me is a full refund.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Beachbody in July 2019. I had no complaints, excellent customer service and *********************. Around July 2023, they changed the name to ****. I tried to change my monthly order to different products but was never able to sign into my account or contact by phone. The last three months I have tried to contact them by email, phone and signing into my account. My sign in doesnt work, not able to change my password, even though I have tried multiple times. I have called the old number, new number listed for them and even the number on my credit card statement and on BBB. None of these numbers work. Only one number was answered by ****, but it was not for customer use. I tried sending emails, but they will not deliver. One number listed for them is ************, but it is another company named ****. The person working there said that Beachbody (****), stole their name and their phone number and they get at least 30 calls a day for them. I looked at their reviews and now it is all people saying that this is a ************* and can never get ahold of anyone to change or cancel their orders. My customer number: ********. My dispute is for the last 3 months charges that I have been trying to cancel: $108.96 x 3 = $326.88. I finally had to call my credit card company for them to put in to block their charges, which may take up to 30 days, and have them issue me a new credit card. Please look into this as it is happening to multiple people. My husband is a 100% Disabled Veteran, and we are both 69 yrs old. We do not need this anymore. Thank you, *** **********. ************. *********************** My email for Beachbody: *************************

  Business Response

  Date: 03/21/2025

  Hi ******,

  We have reached out to you via your email address on file for additional assistance regarding your concerns.

  Sincerely,

  BODi

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 i subscribed to beachbody on demand for 1 yr i got no emails notifying me of renewal and fast forward to 2025 and i see by pure chance a charge ... so i go check my emails nothing apart from when i first joined in 2021. I contacted support who basically told me no chance of getting money back and they emailed me .. i have checked everywhere and zero emails , so now i have a year of something i dont want and they also managed to charge it through my bank even though my card was expired theres no way of removing your card from your account except through filling a form in. Disgusting business practice and i will tell everyone i know never ever to use them

  Business Response

  Date: 03/20/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that on March 02, 2021, you purchased an annual **** membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions,the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 29, 2025. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on March 02, 2025. Your annual **** membership was cancelled on March 17, 2025. You will continue to have access until March 02, 2026. Your account will NOT renew.

  For digital memberships,the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a BeachBody customer since 2021. My goals/routines have changed and I did not plan to continue using their services this year. I had perviously turned off auto-renewal, which apparently does nothing. Jan 17, I noticed a pending charge of $179 from the company. I immediately reached out and asked for a refund (I hadn't accessed the content in months). They said no. I filed a credit card dispute. Beachbody LIED and said I accessed the material after I attempted a refund. They claim I logged on for literally a minute or two twice in Feb (conveniently after the credit card company notified them about the dispute). One of the days, I was out of the country and didn't even have my device with me. The next, I was at work and looking back, was actually on my lunch break on the phone with my husband. They flat out lied. I am not dumb enough to file a dispute then access the content during the investigation. I used to really love the brand, and I am disappointed in how they are doing business now.

  Business Response

  Date: 03/20/2025

  Hello *******,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on January 16, 2025, your annual BODi membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on December 15, 2024, to the email address on file. Our records show that the **** prebill email was opened/viewed on December 15, 2024, and December 16, 2024, twice.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on January 17, 2025. You will continue to have access until January 16, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  

  
  

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/25/25 noticed a pending charge on my credit card for recurring subscription to BODI (Beachbody). No email was sent to notify I was going to be charged, plus email they did have on file is no longer active, so they would have received a return email. I asked them to please go back and cancel my subscription and to refund my money (or make sure it did not come out). I was told a renewal was not eligible and would not get my money returned. The amount was $190.37, which is a large amount for anyone, and I had a valid medical reason for not renewing my subscription. Is there anything that can be done? I plan on appealing with ***** credit card, but unsure if that will help. Please let me know - any help would be greatly appreciated.

  Business Response

  Date: 03/18/2025

  Hello *********,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on February 23, 2025, your annual BODi membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 22, 2025, to the email address on file. Our records show that the **** prebill email was opened/viewed on January 22, 2025.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on February 23, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on March 11, 2025. You will continue to have access until February 23, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support
  

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They billed our credit card on 9/24/2024. No prior notification was given. We were told by a *** that our account was canceled approximately a year earlier. We have not received any product (shakeology) nor used any of their services in over a year.

  Business Response

  Date: 03/13/2025

  Hello *********,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on September 24, 2023, you purchased a Total Solution Pack. Your package included a monthly Shake and Hustle subscription and an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On November 21, 2023, you cancelled the monthly Shake and Hustle subscription online via self-service.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on August 23, 2024, to the email address on file. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your annual BODi membership renewed on September 24, 2024.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on March 10, 2025. You will continue to have access until September 24, 2025, (your account will NOT automatically renew).
  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for beach body a few years ago. I thought I was just signing up for the one year. I just noticed today a charge pending on my credit card for $194.57. I then found that I had been charged for a subscription to beachbody for the last few years. I have not received renewal emails from them letting me know this was happening. I contacted their customer service, which you can only do through text, and let them know I have not received notifications that a subscription was going to be renewed and that I would like to cancel and get a refund for the pending charge. **************** claims they sent me an email on 2/5/2025 but I have searched my email, every mailbox, it is not there they did not send it to me. There are several emails from BODi (which I did not know was beachbody) but not a single one of those was a renewal notification. They did cancel the subscription but **** refused to give a refund for the pending charge and upcoming year. If I had known this was happening from an email that they claim they will send 30 days prior to a renewal charge I would have cancelled it but again, no email was sent/received. I will dispute it with my credit card company. BODis costumer service is not helpful and this seems like beachbody is a total scam. They are taking my money for something I havent used for years and will now never use again.

  Business Response

  Date: 03/12/2025

  Hello *****,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on March 09, 2022, you purchased an annual Beachbody On Demand membership.  During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  As of March 2023, Beachbody On Demand is now BODi.

  Our records show the BODi upgrade notification was sent to your email address on file on February 06, 2024. Our systems show the email was opened/viewed on February 06, 2024.

  Please check your spam and inbox for the e-mail notification with Subject: Upgrading your membership important changes with 35 days of free access!

  This notification advised of the new BODi pricing of $179 (plus applicable taxes) and a link to manage your memberships and subscriptions.
  Your 2024 annual BODi membership renewed on March 09, 2024, at the new pricing.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on February 05, 2025, to the email address on file. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Your 2025 annual **** membership renewed on March 09, 2025.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership was cancelled on March 10, 2025. You will continue to have access until March 09, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Customer Support