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Average of 145 Customer Reviews
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Review fromJessica W
Date: 04/06/2025
1 starJessica W
Date: 04/06/2025
Very scammy business. I paid for an entire year so I should have access for an entire year. I went to cancel so I wouldn't be charged for the upcoming year and access was IMMEDIATELY removed. I had paid for access for a year so I should receive access for a year. It is not right to remove access when I've paid for it. I will never use this business again for any reason because of this.Beachbody, LLC
Date: 04/09/2025
Hello *******,
Upon reviewing your account, we have confirmed that on April 09, 2024, you purchased an annual **** membership during a promotional offer. On April 05, 2025, you cancelled your annual BODi membership and selected the option to remove access immediately instead of selecting the cancel membership option, which would have allowed you access until the end of your current term of April 09, 2025.
Your annual BODi membership access expired on April 09, 2025.
Sincerely,
BODi SupportReview fromJen S
Date: 04/03/2025
1 starGet proof of cancellation. Like many others I logged into the website and thought I cancelled my subscription. I ignored the email about renewal because I had already cancelled. But I was charged and without email confirmation of my cancellation I was told I would not be refunded.Review fromTana H
Date: 03/31/2025
1 starTana H
Date: 03/31/2025
TERRIBLE CUSTOMER SERVICE - They do not help you at all and take advantage of their customers. They give no ***** at all for forgotten subscription renewals. I was charged $180 for another year of a subscription I don't use and they refuse to refund my money. They don't care if you can't afford it, either.I will never use BODi products again nor will I recommend them to others.Beachbody, LLC
Date: 04/11/2025
Hello ****,
Upon reviewing your account, your annual **** membership renewed on March 29, 2025.
Our records show that the annual **** prebill email was sent to your email address on file on February 25, 2025.
The prebill email provided the next renewal date and a link to manage your subscription.
Your annual BODi membership was cancelled on March 29, 2025. You will continue to have access until March 29, 2026.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview fromJenny W
Date: 03/27/2025
1 starJenny W
Date: 03/27/2025
I tried to remove my card information from their website. You can only do that if you delete your account, which takes 2 - 4 weeks to review. I'm under the impression that it's illegal to keep customers from deleting their card information.Beachbody, LLC
Date: 04/10/2025
Hello *****,
Upon reviewing our systems, we have confirmed that your request to delete your account information was completed on April 03, 2025.
Sincerely,
BODi Support
Review fromAlex H
Date: 03/21/2025
1 starAlex H
Date: 03/21/2025
Used to be an ethical and member focussed company. They have now become complete ********* more telephone customer service, instead left to text message Support only Auto renewal buried in terms and conditions for which the member is not able to explicitly and separately give their consent to. Unable, after respectful and detailed explanation, able to convert a membership from one year to three years. Instead, told that they can cancel the membership and not provide a refund.Unless changes are coming, Beachbody is well on their way to losing a long time and loyal members.Beachbody, LLC
Date: 03/24/2025
Hello ****,
Upon reviewing your account, we have confirmed that on March 19, 2024, you purchased an annual **** membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions,the renewal is not based on usage it continues to renew until you cancel your subscription.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on February 15, 2025. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon. Our records show that the email was opened/viewed on February 15, 2025, February 16, 2025, and March 04, 2025, prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on March 19, 2025. Your annual **** membership was cancelled on March 20, 2025. You will continue to have access until March *******. Your account will NOT renew.
For digital memberships,the 31-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit:****************************************************************************.
Sincerely,
BODi Support
Review fromLindsay H
Date: 03/18/2025
1 starI would give a lower rating than this. I originally signed up in 2022 and used their service a little. After that almost never. Every year I have been frustrated by this renewal, but this year the most. I have been out of work for almost a year and I no longer have unemployment funds. When they pulled almost $200 from my account, I tried to cancel while the charge was still pending with the bank. There is no way to reach them on Sunday when the initial charge occurred and even during the week you can only text their "agents" who tell you that you're beyond the "Money Back Guarantee" window which only lasts a small time beyond initial purchase. They state that b/c of this, no matter what, if they end up pulling money from you, too bad. They said that you could raise the issue a bit higher, which I did, via their form of exception request due to "extenuating circumstances" as stated by them. I submitted that exception request and within hours was denied. Apparently having no income is not an "extenuating circumstance". On the exception request form they ask if you are beyond the money back guarantee window. I am by 3 years!! But yet they have charged me now 3 annual renewals when I don't even use the service. They can see that in their records. Not even the combination of never accessing/using their service with no income mattered to them. They sent me a picture of an e-mail they sent a month ago stating that a renewal was upcoming and told me that they would not immediately cancel or refund the almost $200, that I would have access until next year, and then they gave me a $20 discount code on a $50 or greater purchase within the next 90 days. Are you kidding me? You just took another $200 from me, do you think I would ever purchase again? In addition, they billed and it went through even without my correct billing address. I moved 3 years ago. I get hundreds of e-mails per day and there are many unseen. Their practice should be illegal. AVOID THEMReview fromJonathan E
Date: 03/05/2025
1 starJonathan E
Date: 03/05/2025
Beachbody has become a scam company. Once the most respected company when it came to providing fitness programs for people to work from home. Now, they have this terrible business model where if you are late by even minutes in cancelling an auto-renewed subscription, they refuse to refund you.They will state they sent out a notice of auto-renewal, but of course that doesn't mean anything. Emails can get missed or access can be lost, etc. etc. etc. A servicemember goes out onto a training exercise where they have no access to their personal email and go without that access for weeks, in turn missing this so-called "notification" email because of it? Too bad. "Not our problem", they will say.And of course, you can't actually talk to a real person on the phone anymore.They know people will miss these emails, and that is what they are counting on. They know people will be unaware of the auto-renew window and will do pretty much nothing (except sending a single email that can be easily missed) to ensure customer knowledge of the pending charge. This company now engages in shady practices meant to pull the most amount of money they can from their customers - taking willing advantage of the fact that humans nowadays have so many things going on in their lives that they easily forget small details - and in turn pad their bottom line.Beachbody, LLC
Date: 03/13/2025
Hello ********,
Upon reviewing your account, we have confirmed that on March 02, 2024, you purchased an annual **** membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 29, 2025.This notification advised of the next renewal date and renewal price with a link to manage your membership.Your annual BODi membership renewed on March 02, 2025. Your annual **** membership was cancelled on March 04, 2025. You will continue to have access until March 02, 2026. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: ****************************************************************************.
Sincerely,
BODi Support
Review fromPadraic M
Date: 03/05/2025
1 starPadraic M
Date: 03/05/2025
I bought a program from the and they signed me up for a free trial. When the trial that I unknowingly had expired they charged me $160. I tried calling the next day, but they no longer have a phone number. What legitimate doesnt have a phone number? Their chat AI is complete garbage and when I finally got on with a live agent (this took days) they told me there was nothing I could do and then ended the chat before I was done explaining my position. I do enjoy BODi or beach body content, but you are a terrible company. I will never purchase another product from you and I suggest anyone reading this do the same.Beachbody, LLC
Date: 03/13/2025
Hello Padraic,
When you placed your digital purchase, you were presented with the option to add a 30-day free trial for an annual BODi membership. You may confirm these details by viewing your order confirmation email.
Since the **** membership was not cancel during the trial period, your BODi membership renewed.
Your BODi membership was cancelled on March 01, 2025. You will continue to have access until February 28, 2026.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Subscriptions that start with a free trial are not ********** avoid being charged, cancel within the free trial period.
For additional information on our money back guarantee policy, please visit:****************************************************************************.
Sincerely,
BODi SupportReview fromSabrina L
Date: 03/04/2025
1 starSabrina L
Date: 03/04/2025
They claim to send renewal emails and they do not. I have been charged 2 years in a row for $242.95 when I dont use this program at all. I now have to cancel my main credit card just so I dont get billed again next year. They refuse to refund my money even though the auto renewal happens a few days ago. (Im not asking for a refund at the end of the subscription) They have no customer service to speak to and their online response seem to be automated or copied and pasted. Ive read reviews of this happening to so many people.Beachbody, LLC
Date: 03/13/2025
Hello *******,
Upon reviewing your account, we have confirmed you purchased an annual Beachbody On Demand membership on February 22, 2022. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
Our systems show that a pre-bill notification for the next BODi (previously Beachbody On Demand) annual renewal was sent to you on January 21, 2025, to the email address on file. This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual **** membership renewed on February 22, 2025. Your annual **** membership was cancelled on March 03, 2025. You will continue to have access until February 22, 2026.
For digital memberships,the 31-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit:****************************************************************************.
Sincerely,
BODi SupportReview fromTaylour M
Date: 02/24/2025
1 starTaylour M
Date: 02/24/2025
Terrible customer service, takes advantage of customers. Just a bunch of scam artists.Beachbody, LLC
Date: 03/13/2025
Hello Taylour,
Upon reviewing your account, we have confirmed that your issue has been resolved.
We apologize for the inconvenience caused.
Sincerely,
BODi Support
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