Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package from Beach Body in early 2018 that included a subscription to their on demand content as well as nutritional shakes. I called Beach Body in May 2016 to cancel the package. They only cancelled part of the package (the shakes) and not the entire package, however, I was unaware of this. It was not until I noticed a charge in 2022 that I realized I have been charged annual fees of $99 since cancelling the service. I have called several times to resolve the issue and have been told that they do not issue refunds after 30 days but to "rest assured that we will not continue to charge you." Meanwhile, I have been charged $396 for a service I cancelled and was not using. They claim that because there were two separate products, I would have had to do multiple cancellations, however, I purchased as a single package and was not informed that I would need to cancel separately. They are not providing an opportunity to escalate or request review of this issue.

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 5, 2022/06/23) */ Hi ********, Thank you so much for speaking with us today regarding your complaint. Upon a detailed review on your account, we see you contacted us on March 2018 to cancel your "Shakeology" monthly membership that activated from a February 2018 Challenge Pack purchase which also included an annual "Beachbody On Demand" renewal. Since you mentioned you intended to cancel everything on the account and just were just notified of the charges, We've went ahead and processed 3 refunds to make up for any inconvenience as a one time courtesy. Please allow 3-5 days for the refunds to reflect back on the card linked to the charge depending on your financial institution. You may contact me at the phone number listed on the e-mail correspondence sent on 6/23/22 if you have any further questions or concerns. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback, Beachbody Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate that the company reached out, after several attempts for help. They listened to my issue and resolved appropriately. I am satisfied with the outcome and greatly appreciate the response.

• Initial Complaint

  Date:05/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged £99.00 for the annual subscription fee last Saturday (28/05), however, there was no permission given for renewal and there was no communication stating that this payment would be taken. To make matters worse, when I login to my account and access my 'Membership & Subscriptions' there is nothing there, meaning that I am unable to cancel and request a refund. Additionally, I live in the UK with a completely different time zone which makes it even more difficult to contact them. Please could you cancel any future subscriptions and refund me for this year's Beachbody on Demand subscription?

  Business Response

  Date: 06/16/2022

  Business Response /* (1000, 5, 2022/06/13) */ Hi *******, We appreciate your feedback with Beachbody. Upon a detailed review on your account, we see you purchased a "Beachbody On Demand" 12 month membership on the account on 5/12/2021. On 5/12/22, it renewed and see you contacted our service agents via phone on 5/30/22 where the refund was processed for the recent charge and the subscription cancellation was confirmed. You may contact us at the phone line listed on the e-mail correspondence sent on 6/13/2022 if you have further questions or concerns. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback, Beachbody Consumer Response /* (2000, 7, 2022/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Prompt and clear response. Helpful and to the point. Thank you.

• Initial Complaint

  Date:05/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beachbody on Demand has violated the 2017 judgement against them for not sending renewal notifications to customers. I did not receive an email, an account notification, or a phone call that my Beachbody on Demand membership would be renewed. I only saw that my Beachbody on Demand membership was renewed when I happened to look at my checking account. Beachbody on Demand was ordered to notify customers prior to their membership renewal dates, according to this 2017 lawsuit:******************************************************************************************************************************************************************************************************* The judgment includes a permanent injunction requiring full transparency with consumers. Before automatically renewing charges, Beachbody now must: -Clearly and conspicuously disclose the renewal terms -Get consumers' consent, through a separate check-box (or similar mechanism) that does not include other terms and conditions -Send a clear summary of the renewal terms after consumers pay -Allow consumers to cancel easily, both online and by phone -Send reminders of upcoming renewals for all subscriptions 6 months or longer This can/will cause financial hardship for Beachbody on Demand customers that are unaware of the automatic renewal charge and may not have the $110 in their account. Whereas if they had received the auto-renewal reminder, they could have either cancelled or ensured that they had the money available for withdrawal in their account. I reached out to Beachbody on Demand, they told me to go into my account and turn on email notifications. There is no option in their email notifications to select "account specific emails", you only have the option to receive marketing emails, these are the only email opt in/opt out options. This is a violation of "Send reminders of upcoming renewals for all subscriptions 6 months or longer"

  Business Response

  Date: 06/24/2022

  Business Response /* (1000, 5, 2022/06/09) */ Hi *******, Thank you for contacting Beachbody. We gave you a call on 6/9/22 to get a little more insight into your concern. But, we were not able to reach you. We need a little more information to review your request. Please contact us at the phone line listed on the correspondence sent on 6/9/22 to your e-mail address on file. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback, Beachbody

• Initial Complaint

  Date:05/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my BOD account on 1/19/22 however on 4/1/22 I was charged for a year's subscription. I never asked for my subscription to be activated or even visited to website since the original cancellation. I have now gone in and cancelled for a second time. I would like to be refunded for the subscription as well as an explanation as to why they restarted my account without my knowledge.

  Business Response

  Date: 06/13/2022

  Business Response /* (1000, 5, 2022/05/27) */ Hi ******, Thank you for contacting Beachbody. We gave you a call on 5/27/22 to make sure your concern was resolved, and if you had time, get a little more insight into your concern. But, we were not able to reach you. Upon a detailed review on your account, we see the "Beachbody On Demand" membership has been cancelled and a refund of the last charge has been processed. There are no active memberships and or subscriptions on the account linked to the e-mail address provided. You may contact us at the phone number listed on the e-mail correspondence sent on 5/27/22. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback, Beachbody

• Initial Complaint

  Date:05/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing an ad on TV I texted the number for beach body to take advantage of a free trial. I decided not to proceed with the trial. They texted a few more times so I decided to follow the opt out instructions on the text. They confirmed I had opted out in an auto reply. But since then, I've received two more texts, acknowledging that I opted out but staying "before I go..." I'm not pleased that they're not respecting my decision to opt out.

  Business Response

  Date: 05/31/2022

  Business Response /* (1000, 5, 2022/05/18) */ Hi *******, Thank you for contacting Beachbody. Upon a detailed review on your account, we see there is no active subscription or renewal on the account for the "Beachbody On Demand" membership. Once you opt out of the text messaging, there should be no further messages about the promotion. You may contact us at the phone number listed on the e-mail correspondence sent to your e-mail address on 5/18/22 if you have any further questions or concerns. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback, Beachbody

• Initial Complaint

  Date:05/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ordered two containers of their Mixed Berry Energize for a total amount of $120.52 (including $11.95 shipping) order number *********. When I received it in May 2022, I noticed that the expiration date was 2 months later in July 2022. I would have never ordered two containers had I known the potential expiration date was soon soon. I reached out to support and they told me "We always recommend the customer to use the product within 30 days from the date they have received the order. Products from the warehouse are typically shipped 65 days or 2-3 months in advance of the date of expiration" and that if I wanted to return the product I would be responsible for the shipping cost back as well. I asked where on the Beachbody website this information is made available for customers, and was then handed off to 4 separate agents who could not provide this information. It seems irresponsible for a business to be able to sell a consumable good in the nutritional supplements space and allow customers to buy multiple amounts of it without having any information disclosing that the expiration date is so soon or that it should be consumed within 30 days. Had I known this, I wouldn't have purchased several months of product. It feels like a lack of disclosure of the products they are manufacturing and I really felt as though because of that they should pay for the shipping back. I paid for shipping of 1 container ~$6, and would then also be responsible to pay to ship it back due to their lack of disclosure to customers. They need to update their information and fairly inform customers so others don't order more than what is safe to be consumed before it expires. This was a waste of my money.

  Business Response

  Date: 05/05/2022

  Consumer Response /* (2000, 6, 2022/05/04) */ After I reported I was filing a complaint Beachbody issued a refund for one of the containers. I still feel as though they should update their information available to customers ordering, however they have monetarily remedied my case after this complaint was filed.

• Initial Complaint

  Date:05/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  URGEEEENT I did not made this order neither authorize to made the charge on my debit card Im fron MX and your membership doesnt work here, i told you that last week Please cancel the membership, delete my account information from your récords and refund my money!!!!

  Business Response

  Date: 05/23/2022

  Business Response /* (1000, 10, 2022/05/10) */ Hi******, Thank you for contacting Beachbody. We gave you a call on 5/10/22 to make sure your concern was resolved, and if you had time, get a little more insight into your concern. But, we were not able to reach you. We took a moment to review your complaint and understand your concern in being charged a "Beachbody On Demand" annual membership fee. Upon a detailed review on your account, we see there was no prior request to cancel the subscription. You contacted us on 5/2/2022 with our agents to request a refund of the charge and have your information removed from our database. I can confirm that the refund was processed on 5/3/22 and an e-mail confirmation was sent to your e-mail address on file on 5/5/22 confirming your refund. To request your information to be removed from our database, please fill out the "Data Subject Rights Request Form" and submit so our back of house team can investigate further. The form link can be accessed on our FAQ article 3438 via ***************** You may contact us at the phone number listed on the e-mail correspondence sent on 5/10/22. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback, Beachbody

• Initial Complaint

  Date:04/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't even know where to start, it's been such a struggle with this company. In short, the main complaint today is that they refused to cancel my order that I wasn't notified would be shipping and I was told by a rep they would send me a FedEx return label and that FedEx would PICK UP the package. I called FedEx and they said with that label they can't pick it up. Tried calling to the reps again (I have had ongoing problems with this non-order) and they keep transferring me and finally someone said I'd have to wait to hear from the escalation department. I'm sick of playing this game with them so I'm finally filing the complaint. They said it had to be sent back in a certain amount of time or they would undo the refund and I have a lot of stuff going on in the next few weeks and don't have time to deal with this package that I never wanted.

  Business Response

  Date: 05/23/2022

  Business Response /* (1000, 5, 2022/05/02) */ Hi ***, Thank you for contacting Beachbody. Upon a detailed review on your account, you contacted us via text with our service team to cancel a "Shakeology" order that was in fulfillment. Our agents correctly explained that all orders in fulfillment cannot be modified or cancelled from our warehouse as they would need to be returned for a refund. You also agreed to send back the order to avoid getting rebilled. We sent you a return label to send back the order, but it appears you contacted us on 4/23/22 and 4/26/22 mentioning the return label would not allow Fed Ex to pick up the order to send back. An agent on the initial messaging on 4/20/22 did let you know that the order could be dropped at a nearby mailbox to return the order. In an effort to resolve the matter, we spoke to you on 4/29/22 via phone to make sure your concern was resolved. Since you were having trouble returning the order with the return labels sent, as a onetime courtesy we advised to keep the order as a token for your experience. We also notified our back of house team to not charge your account for the return order since it will not be returned due to this specific circumstance. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Beachbody Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do accept their response BUT the last rep I talked to got me nervous mentioning the potential of them charging me again. So, I will fully accept the response once I know for a fact that won't happen. They said if it does to just contact them but I've had such a terrible experience contacting this business that I want to wait to fully accept the response once the time has passed when I know that they didn't charge me again. Business Response /* (4000, 9, 2022/05/11) */ Hi ***, Thank you for contacting Beachbody! We notified our back of house team to not charge your account for the return order since it will not be returned due to this specific circumstance. Rest assured there are no active subscriptions and/or membership renewals on the account. If you have further questions or concerns, you may contact us using our self service portal via ***************** Beachbody Consumer Response /* (2000, 11, 2022/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:04/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a BB coach in 2021 who made over $500, meaning I was to get a T4A to file taxes. I moved provinces mid 2021 and updated my address online asap. In December I was informed of getting a T4A and to verify my address, which was the old one, so I contacted support team who corrected it. Then later in December, I checked and saw it was STILL the old one - back to support, who said it was fixed. Flash forward to mid March 2022 when all tax info should have been received by mail, no mail from them. I proceeded to talk to support on and off for 2 weeks, where they consistently forgot what my escalated issue was about, and no one wanted to help. I was informed that I would face penalty if taxes were not submitted this week and informed Beachbody that I will seek legal action if they did not supply my T4A. A few days ago (now a month into back and forth with them) they finally emailed it to me - WITH THE WRONG ADDRESS STILL. I was unable to file taxes because my province of business was different than my province of residence, and now I face being audited/penalized and its far too late for them to correct it. Withholding tax info is illegal firstly, and now I am at a loss of what to do since Beachbody conveniently won't respond.

  Business Response

  Date: 06/06/2022

  Business Response /* (1000, 6, 2022/05/05) */ Hi *****, Thank you for contacting Beachbody. We are following up with you regarding your feedback. We gave you a call on 5/5/22 to make sure your concern was resolved, and if you had time, get a little more insight into your concern. But, we were not able to reach you. Upon a detailed review on your account, we see you made multiple attempts to contact our service team, with the initial dates of the request being on 4/2/22 and 4/5/22 regarding receiving your T4A forms for tax purposes. Our agents escalated the issue multiple times and per your complaint you were able to receive the form requested but it was showing the incorrect address. An agent made a follow up attempt via phone on 4/27/22 to reach you regarding the matter but they were not able to reach you and a follow up e-mail was sent the same day. On 5/5/22 we sent you an e-mail correspondence with a phone number to reach out to us so we can further discuss the matter. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback, Beachbody Consumer Response /* (3000, 8, 2022/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have chat records showing that I have been reaching out to Beachbody since December 2019 to get my address updated. I then checked again in March and several times in April. My issue was sent to the escalations team 3 times where the first time they forgot to get back to me. This issue is not resolved as you mailed me the wrong address and I am awaiting for My taxes to be denied due to operating in another province. You emailed me on April 27th to reply to you , however you emailed me from an address that does not accept incoming emails. You then emailed me again right before a weekend where your offices were closed to get back at you, then you issued your response on here. I need to know actionable steps Beachbody will take in the event I have to pay additional taxes because you messed up on my mailing address after ensuring it was changed many times. Business Response /* (4000, 10, 2022/05/25) */ Hi *****, Thank you for contacting Beachody. We tried to reach out to you on 5/25/22 via phone but unfortunately we were not able to connect with you as a voicemail was sent to contact us back with a phone number provided to discuss the matter. Since your experience was especially out of the norm, we also refunded your August 6, 2021 "Beachbody On Demand" annual renewal charge to make up for any inconvenience. Please allow 3-5 days for the refund to reflect on the card linked to the charge depending on your financial institution. We also sent you an e-mail correspondence on 5/25/22 with a phone number to contact us back on. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback and hope to hear from you soon, Beachbody

• Initial Complaint

  Date:04/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a recurring order to Beachbody on 3/26/22 via FED EX. I was charged $111.95 via debit card. I still have not received my refund. I have chatted with the company on 2 separate occasions. They said the package has not yet reached their warehouse and will refund once it does. It has been almost a full month since I returned this with their return label. They suggested I contact FED EX. Fed EX has no further information. The Fed Ex tracking shows that it has been in the same city as Beachbody (Grove City, OH) since April 1st. My Order#*********, Tracking #********************. They will not give me my refund until it's received. I believe it's in their warehouse but just lost. I did everything correct on my end and should not have to wait this long for my refund. Thank you.

  Business Response

  Date: 05/11/2022

  Business Response /* (1000, 5, 2022/05/06) */ Hi *******, Thank you for contacting Beachbody. Upon further review, we see the order is being returned to our warehouse via a courtesy pre-paid return label provided to you and is in transit back to our distribution center. We have initiated a refund of the order amount back to the card linked to the charge. Please allow 3-5 days for the refund to reflect on the card linked to the charge depending on your financial institution. You may contact us at the phone number provided on the e-mail correspondence sent to you on 5/6/22 if you have further questions or concerns. As a reminder, your "Beachbody On Demand" 12 Month membership will renew on 06/04/2022. Please accept our apology if at any moment we made your experience with us less than amazing. I sincerely hope you will give us another opportunity to assist you in the future. Thank you again for your feedback, Beachbody Consumer Response /* (2000, 7, 2022/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund received.