Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is unethical and uses bullying practices to think consumers will not fight for their money. I called to cancel my service the day after receiving a charge to my credit card. They never notified me that my subscription was renewed nor that they charged me nearly double for a service I NEVER used the year before. The phone rep said I would have to complete Policy Dispute Claim online and that she had no Managers or Bosses or anyone of authority working that I could speak to WHAT??? So the Rep I spoke with doesn't work for anyone????. . . Once completed It was denied and sent with erroneous and FALSE allegations they sent me an email on 02/11/24 and it was opened on 02/12/24 LIES - I never received an email nor opened an email from them. They refused to refund me and sent the email from a NONreply email account of course and have no active emails you can reply to. They are unethical and they do not use fair business practices. This company should not continue to be allowed to be in business it is sad they are still able to continue this line of deceit!!!!

  Business Response

  Date: 03/19/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on March, 2024, your annual BODi membership renewed. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Unfortunately,you did not contact us prior to the charge to opt out of the subscription,therefore your subscription renewed per the Terms and Conditions.
  
  You will continue to have access until March 14, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21440857
  
  I am rejecting this response because: your scam artists - i have lost count on how many people have complained about your business ethics and how many of your own "coaches" have been brain washed into your scam - DISGUSTING!!!!!  We will see you on Dateline - 20/20 - or 48 hours one day - - - -    
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2024

  Hello *****,
  As previously mentioned in our correspondence, our records show that the BODi prebill email notification was sent to your email address on file on February 11, 2024.
  Membership renewals are not eligible for a money-back guarantee. You will continue to have access until March 14, 2025.
  Sincerely,
  BODi

• Initial Complaint

  Date:03/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription in June 2023 due to a high risk pregnancy and being unable to workout. I received a confirmation page saying it was canceled but didnt think to take a screenshot of it. Fast forward to March 15 2024 and I receive a charge on my debit card for a subscription renewal. I immediately contact bodi customer service who direct me to file a policy dispute. I file the dispute and get a response back same day stating that they cancelled my subscription but will not be refunding my money because they sent a renewal email that I opened on 3 separate occasions- I never received this email they claim I did and I hadnt opened a bodi email since I cancelled the subscription and was unable to workout anyways. They also spam you with emails so that if I did receive the email it would have been buried in spam or I would have to sort through and thoroughly read several emails.

  Business Response

  Date: 03/19/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on March 14, 2023, you purchased an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Your annual BODi membership renewed on March 14, 2024. Your annual BODi membership was cancelled on March 15, 2024.  Our records show that the annual BODi prebill email was sent to your email address on file on February 11, 2024. Our records also show that the email was opened and viewed three times.
  
  You will continue to have access until March 14, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21440605
  
  I am rejecting this response because: I cancelled the subscription in June of 2023. I did not receive or open any email from you regarding a subscription renewal and the only emails I have from bodi are SPAM emails that are sent at least once a day, sometimes 2 per day. I contacted Bodi customer service within 24 hours of the charge which is WELL within the 30 day cancellation policy and you can look up in your records and see that I am also being charged for a subscription that I do not and medically CANNOT use. This is highly unethical business practice and I will be forwarding this information to my lawyer and I will also be disputing the charge with my bank. I will also inform everyone on my social media platforms about this and how unethical Bodi business practice is. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/21/2024

  Hello *****,
  
  Your annual BODi membership renewed on March 14, 2024. As previously explained, our records show that the BODi prebill email notification was sent to your email address on file on February 11, 2024.
  
  Upon further reviewing your account, we have no records of a previous cancellation attempt.
  
  Digital renewals are not eligible for a refund as explained on our Money Back Guarantee FAQ.
  Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21440605
  
  I am rejecting this response because: I canceled the subscription and it showed cancelled on my end. If I hadnt cancelled the subscription it would have been available for me to do so when I saw the charge and logged in and clicked on manage subscriptions- there were no subscriptions there for me to manage. It was not there because I cancelled in June 2023. Your company SPAMS customers with emails so that important emails are missed, and the email you claim to have sent regarding a renewal was never received by me. This is fraudulent and unethical business practice. It is a subscription that I do not and MEDICALLY cannot use. I was trying to resolve this issue directly with your company in hopes that you would correct your wrongdoing but it seems that you are unwilling to do the right thing in this situation. I will be forwarding all information to my lawyer and will be contacting my bank to dispute this FRADULENT charge. From all of the complaints that I have seen on here it seems that you pick and choose who you refund when it comes to your policies, however you refuse to refund a customer who medically cannot use a subscription that was previously cancelled.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed recently that Beachbody has taken out ****** from my credit card on March 13th 2024 without my consent. I didn't realize this membership I had renewed yearly automatically, I called today Thursday March 14th and asked for a Refund, the lady on the phone said that this membership isn't able to be refunded but she didn't specify why. I do not use this platform anymore and I'm sure they can see I'm never on it, she said it would be canceled so that it doesn't happen again on March of 2025. This doesn't help the situation currently and I'll be sure not to connect with there services again. Especially Knowing I let them know the very next day when I noticed the withdrawal( today) one day after the payment was out and still they wouldn't refund it, to me that isnt right.

  Business Response

  Date: 03/18/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that on March 13, 2023, you purchased a Total Solution Pack. Your package included a Shake and Hustle monthly subscription and an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  On March 14, 2023, you cancelled your monthly Shake and Hustle subscription online via self-service.
  
  Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Your annual BODi membership renewed on March 13, 2024. Your annual BODi membership was cancelled on March 14, 2024.  Our records show that the annual BODi prebill email was sent to your email address on file on February 10, 2024.
  
  You will continue to have access until March 13, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi
  

  
  

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2nd 2024 they auto charged my card almost $200. On March 10th I cancelled and the website site said there was refund if cancelled within 30 days. No refund was issued. When I called to inquire I was advised I didnt qualify for a refund. Why would the website under my account say 30 day refund if my anccount wasnt eligible for it?

  Business Response

  Date: 03/18/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that on March 2, 2024, your annual BODi membership renewed. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Your annual BODi membership was cancelled on March 10, 2024.  Our records show that the annual BODi prebill email was sent to your email address on file on January 30, 2024.
  
  You will continue to have access until March 2, 2025.
  
  The Cancel Auto-Renewal option explains that you will have access until the end of your current billing cycle. The Remove access Immediately option explains that if you are within 30-days of your initial sign-up you would receive a refund. This information is outlined during the cancellation process.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21433827
  
  I am rejecting this response because:

  The option for a 30 day money back guarantee should not have been on my account if I wasnt eligible for it.

  They also said I got a renewal reminder email that I never received. 
  

  I dont agree with their decision and find that this is very poor customer service. Were all human and were all prone to making a mistake or misunderstanding a situation. Which is what happened - I wasnt aware my account would auto charge this year because my coach was changed. I thought that meant my membership would end at the end of this cycle because I didnt want a different coach. They refuse to offer ANY option to help me fix this misunderstanding. From such a large company I would expect better costumer service. Instead they continually refuse to offer any assistance. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/20/2024

  Hello ******,
  Your annual BODi membership renewed on March 2, 2024. Our records show that the BODi prebill email notification was sent to your email address on file on January 30, 2024. At the time you had the ability to manage your membership prior to the renewal date.
  Digital renewals are not eligible for a refund as explained on our Money Back Guarantee FAQ.
  Please view the following Money Back Guarantee FAQ for additional details:****************************************************************************.
  Sincerely,
  BODi

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21433827
  
  I understand theyre refusing to refund me and it seems there is nothing I can do about it. I want it documented that I am NOT happy with the resolution. 

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for the annual Bodi Subscription on 3/3/24. I Immediately went online to cancel this on 3/11/24, as I had called last year (3/19/23) to have it cancelled and apparantly all the representative did at that time was cancel my go and glow subscription, and not the Bodi subscription like I asked. I cancelled once again this year on 3/11/24. When I did this, the system said anything cancelled within 30 days would be refunded. I was clearly within that time frame. **** is refusing to refund me stating I didn't cancel last year, and they sent a pre-bill notification this year. I never received that email. They are also not taking responsibility for their employee's error last year. Instead I am out $188.85. I filed a dispute, and they disregarded all the info I sent regarding the request last year, and apparantly the 30 days does not apply either -Even though I cancelled within 8 days. I know I specifically cancelled this in 2023 because they refused to refund me at that time, but stated it was cancelled and I could use until March of 2024. I logged in to check, and I had lost all access to the workouts even though it was paid for. They told me it was because I cancelled it. They reinstated so I could use the app until the subscription ran out in 2024, but it appears instead they reinstated my subscription auto renew despite my original request to cancel altogether. Unfortunate that their error last year has now cost me additional money for an app I will not even use. The quality of the workouts and app has significatly declined while the cost keeps going up. Charging me for something I have already asked to have cancelled over a year ago seems completely unfair, and poor business sense. This was their error to begin with.

  Business Response

  Date: 03/18/2024

  Hello ******,

  Upon reviewing your account, we have confirmed that on March 2, 2023, you purchased a Total Solution Pack. Your package included a Go and Glow monthly subscription and an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  On March 19, 2023, you cancelled your Go and Glow monthly subscription online via self-service. The annual BODi membership remained active due to no prior cancellation requests.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Your annual BODi membership renewed on March 02, 2024, and you cancelled on March 11,2024.
  
  You will continue to have access until March 2, 2025.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21428092
  
  I am rejecting this response because:  As I've stated numerous times.  I called to cancel the annual subscription.  They keep saying I only cancelled the Go and Glow.  That is not the case.  I realize that is what their system shows, but that is not what was requested.  Their employee either made a mistake, or misunderstood, and they continue to not take any accountability.  I called because I had requested it to be cancelled - and I lost all access to the online BODI workouts.  I had already been charged, but could not access the workouts at all.  I called and verified I did indeed want it cancelled in 2023 but should still have access since I did pay for the year.  I was told it was taken care of, my access was reinstated, and was told it would NOT be renewed.  Obviously that is not what was actually done.  I realize they show I only cancelled the Go and Glow but I specifically called to cancel the online subscription in 2023 and get everything resolved because of the lack of access - their employee did NOT do that, and did NOT notate correctly, and they will not take accountability for their error.  Fortunately I will not have to deal with this company moving forward.  I have other friends who have also had similar issues with misinformation and billing issues.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/20/2024

  Hello ******,
  We were unable to locate any previous contacts with Customer Support via phone, chat or SMS Text requesting the cancellation of your annual BODi membership.
  You will continue to have access until March 02, 2025.
  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  Sincerely,
  BODi

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a year program with Beachbody that includes a 30 day trial, the ability to cancel within the 30 days and get a refund. I went online and cancelled my membership at the end of the trail, but within the 30 days. I never received a refund or a confirmation number, so I called a couple days later to inquire. I was told my plan was still active and there was nothing to be done since it was now 3 days past the 30 days. When I pushed further I was told I could file a "policy dispute form". I completed the form with the documentation I had. Since I never received a confirmation, one of the reasons I was calling, I included a screenshot of my computers history showing that I have accessed their website on 3/5/24 (my cancellation date). My claim was denied.I feel I had provided enough proof that cancelling on 3/5/24 was my intended purpose. I gave them a couple days for a confirmation/refund to come and when I didn't I called. Now I am out of the payment because there seems to be a glitch in their system with not processing my cancellation.

  Business Response

  Date: 03/18/2024

  Hello *****,

  We have issued a refund for your annual BODi membership purchase on March 18, 2024.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first annual auto renewal of my BODi subscription under Beachbody was charged to my account 3/7/24 after the initial sign up.on 3/7/2023. I have not used the service for the majority of the initial 12 month subscription and planned to cancel the membership prior to auto renewal. However in Feb my family experienced the loss of my father unexpectedly our world has been thoroughly rocked. I noticed the charge when reviewing my statement this month and promptly called to cancel the subscription and was informed no refunds are possible with no exceptions. I was provided a dispute form but after the absolute rock wall of a response coupled with the verbiage on the dispute form I was scared to submit my extenuating circumstance as I would be forgoing any other recourse. With the mental strain of my loss this subscription has been the last thing on my mind. This is a plea to refund the amount the auto renewal. I now have my mother to care for long term and the added expenses of all of these events are just mounting. I have been a member previously and have stopped and started before but this level of callus treatment of a customer just seems so wrong. Order Date: March 07, 2023 Order Number: STORE_546970253

  Business Response

  Date: 03/14/2024

  Hello *****,

  We have issued a refund on March 14, 2024 for the recent annual BODi renewal.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a recurring issue. For the second year in a row I have tried to cancel the BeachBody On Demand membership, only to be auto-charged again the next year.Last year (around March 2023) I canceled my BeachBody On Demand membership as I realized they automatically upgraded it to their most expensive plan. They told me that I had to read the Terms and Conditions and could not cancel it until March 2024, but that they went ahead and canceled it for me. I then realized that I paid for the whole year but was unable to access the content online. I then inquired about that in July 2023 via their chat online and the agent assured me that I would not be charged again in ************************************* to use the remainder of the service period.Lo and behold, this past weekend I noticed the recurring charge went through on my credit card and I logged in online to cancel it myself. After I inquired with their customer service, I was informed that since I signed the contract, I could not get out of it. But that I could complete a dispute form that they will investigate within 5 business days. Since I do not have any records or backup of the chat feature on their app, I have to take their word for whatever they say. They responded back within *************************************************************************************** and I am now stuck with this membership till March 2025 - no refund issued.This is very disappointing to me especially since they should have it on record that I have tried to get out of this membership more than twice already. While I love the programs, I am starting to think this is a nightmare to get out of their membership. This is a very sneaky way of doing business as no auto-renewal email reminders are sent to users to warn you of the upcoming charge.

  Business Response

  Date: 03/18/2024

  Hello ****,

  We have issued a refund on March 18, 2024 for your recent annual BODi renewal.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased BODi in January 2024 and only used it a few times before I was badly injured during one of the workouts. I contacted customer service two days after the 31 day cancellation period and kindly asked that they refund the $179 that I spent. I am unable to workout now because of my back injury and want my hard earned money returned to me. I would greatly appreciate if they could make this one time exception and help me out.

  Business Response

  Date: 03/15/2024

  Hello *****,
  We attempted to reach you on March 14, 2024, to speak with you regarding your concerns.
  Please contact us at the phone number provided via email for additional assistance.
  Sincerely,
  BODi

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for a free trial subscription, and I know for sure I canceled the subscription and free trial because I didnt even use the program one day. It wasnt for me. They charged my account $193.77. I requested to cancel the charge, but the thing about it is theres no way for me to email someone to get a refund. I do not want to call and deal with high pressure sales. They make it a pain and hassle to cancel, plus they charged me and I did not approve it.

  Business Response

  Date: 03/13/2024

  Hello *****,

  Upon reviewing your account, we have confirmed that on February 24, 2024, you signed up for a 14-day free trial to BODi. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
  
  Unfortunately,you did not contact us prior to the charge to opt out of the subscription,therefore your subscription renewed per the Terms and Conditions.
  
  Your subscription renewed on March 10, 2024, and you cancelled on the same day.
  You will continue to have access until March 10, 2025.
  
  Our Money Back Guarantee FAQ explains:
  
  Memberships that started with a free trial are not eligible for our 30-Day Money Back Guarantee. To avoid being charged, cancel within the free trial period.

  Were unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
  For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21415651
  
  I am rejecting this response because: I canceled my subscription. Why would your company charge me for a subscription I am saying I do not want? 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/20/2024

  Hello *****,
  Your annual BODi membership renewed on March 10, 2024. Memberships that started with a free trial are not eligible for our 30-Day Money Back Guarantee. To avoid being charged, the membership should have been cancelled within the free trial period.
  Digital renewals are not eligible for a refund as explained on our Money Back Guarantee FAQ.
  Please view the following Money Back Guarantee FAQ for additional details:****************************************************************************.
  Sincerely,
  BODi

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21415651
  
  I am rejecting this response because: I obviously canceled the membership, and didnt even use it during the free trial. The moment I canceled that is the moment I told you that you do not have permission to debit my account which you did AFTER I canceled. Its a terrible business that wont refund an unsatisfied customer. All I can do is tell everyone I meet how horrible the company is, and I will. This is why you have such a terrible BBB rating. 
  
  Sincerely,
  
  *********************