Reviews

Review Details

• Review fromMimi M

  Date: 06/07/2024

  1 star

  Mimi M

  Date: 06/07/2024

  Package scheduled to be delivered 5/20 & never was. It then was updated to rescheduled for the next day 5/21, still no delivery. Im checking everyday for tracking update and also looked at my order details info making sure address is correct & everything was good on my end. Then more days go by, a week goes by and a few more days. I had reached out to both delivery couriers *********** *** told me to contact post office, so I called and spoke with a customer rep & was told that my package delivery failed due to not being able to verify address so I argued that down. I asked the rep what location is it showing at & Ill just go pick it up. The post office was literally across the street and it was 05/31. The associate working up front went to go check but my package was no longer there. He printed out a full shipping report to show me because he said the package wasnt delivered due to invalid address & I argued him down as well and also showed him the email with the correct billing and shipping address. I was able to take pic of the report he printed out for me and come to find out they missed a number for my apartment number, whereas its originally 4 they only put 3 but I have the full 4 on my order. I emailed their support the next day and still have not received a response. Atp I dont even want the product. I cannot & will not do business with ppl like this!

  Westmore Beauty

  Date: 07/11/2024

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  As we strive to provide only the highest quality products and service, we regret to learn of the issues you encountered that resulted in your Westmore Beauty order never being delivered.
  
  We apologize for any inconvenience this may have caused.  Our records reflect that the charge for this order was refunded in full via a payment reversal on June 9th.
  
  Rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromJacqueline M

  Date: 05/29/2024

  1 star

  Jacqueline M

  Date: 05/29/2024

  Never received my package. No one to talk to in order to help me find my package of over $100+. *** saying my shipping information is invalid to make a claim. Both websites continuously say I have received my order. Various chats and emails are unhelpful and everyone keeps saying the same thing, except I am without my order. I can not stand a company that makes it impossible to get help! I was home the day it said it was delivered. I never saw it. I have checked every single day since and there is no package.

  Westmore Beauty

  Date: 06/26/2024

  Dear **********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our records reflect that when you contacted us on 5/26 to informed us that you had not received the shipment a replacement was offered but you stated you would be out of town, so a replacement order was not issued.   We regret that your chat ended before another resolution could be offered.  Your email was responded to on 5/27 with tracking information.  Although we have not heard from you since, we are assuming you have still not received the shipment since **** tracking showed it as delivered on 5/25 and the date of your review was 5/29.   A refund has been issued, please allow 3 5 business days for the funds to post.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director
  

• Review fromSabrina s

  Date: 05/22/2024

  1 star

  Sabrina s

  Date: 05/22/2024

  I made an order on May 11, 2024, at 7:14 a.m. I sent an email on May 18, 2024, requesting an update on my order because this was specifically purchased in advance to receive it before May 24. I did not receive a response. I left a comment on their Instagram page on May 19 again inquiring about an update. They responded on the 21st. They told me what I could already read which was that my order was still processing 10 days later. They did not offer any other explanation or compensation, nor a simple apology for the inconvenience. I already know they will not respond to my emails but I sent another one today requesting a refund since the products have not shipped. Besides I wanted to be sure to have a "paper trail". I have been trying to reach customer service through the Shop App since that is how you're supposed to get updates on your order. I have been online with that since 9:12 a.m. and it is not 9:48 a.m. and it still says they connecting me. It went from 16 people being ahead of me to now 22. I do not believe I will get through here either. What they don't want is bad reviews but I only see social media is where they respond best. Aside from their ************** Operations Director that is promptly responding to the complains here. Any order you want should go through a dependable site like third party vendors. Otherwise, good luck. They fulfill orders that they do not have inventory for. BAD BUSINESS. No excuse to not communicate with your consumers.

  Westmore Beauty

  Date: 06/05/2024

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We apologize for the delay in fulfilling your order caused by an unexpected inventory shortage.  The order was shipped on 5/23 with an estimated delivery date of 5/29.
  
  We regret to learn that you had difficulty contacting us regarding updates on your order status.  The channels available via the website and shop app are regularly tested without issue.  Also, if customers respond to any unmonitored promotional or confirmation email (no-reply) addresses, an automatic response is normally sent to advise of this which also provides our contact information.  We apologize for any frustration this may have caused.
  
  Per your review you were expecting to receive your order before 5/24.Unfortunately, it is not going to reach you be then.  As a gesture of goodwill, and token of our apology, a refund has been issued please allow 3 5 business days for the funds to post.  If you have additional questions, please feel free to contact our customer service team by phone at ********************** ET M-F.
  
   We appreciate your feedback, as we strive to provide only the highest quality products and service.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromMARIA R

  Date: 05/16/2024

  1 star

  MARIA R

  Date: 05/16/2024

  I accidentally placed an order for the cream and called to cancel within 1 minute. They told me first that I could not cancel because it's already being processed for shipping.I kept calling and I was told different things by different people that answered. One said it was cancelled and I'll get a full refund.A few days later the package arrived and I rejected it and it went back.I never got the Refund so I called my bank and disputed the charges. That was 2 months ago.I got a letter from my back saying that the credit will be reversed because ********* did not get the return.I HAVE NEVER experienced such nightmare in my entire life. This company has SO MANY RED FLAGS!I had to give 1 start because there was no 0 available. BIG 0 Stay away!

  Westmore Beauty

  Date: 05/22/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect we received your order around 6am ET on 3/20/24 by the time we received your chat request to cancel the order was already in process and could not be stopped.  Information regarding the 30-day money-back guarantee and return instructions were provided on 3/20 and 3/21.
  
  We received notification of your dispute and a response to the dispute was forwarded to your bank on 5/5.  At that time your account did not reflect any returns. On 5/14 we received your chat requests asking about a refund.  You informed us then that you had refused the shipment when delivered.  Unfortunately,returning a product via "Return to Sender" without verifiable proof of mailing, oftentimes results in a package never being received back to our facility to process a return credit.  The original tracking information was reviewed, which confirmed that the shipment had been refused although not yet returned to us.  But regrettably due to your dispute still in process, any refund attempted was declined since your bank had already reversed the payment via a chargeback.
  
  You stated that you recently received a letter from the bank that they would be reversing the chargeback and returning the payment.  Rest assured,once the bank has notified us that the dispute is settled in our favor (and the chargeback has been reversed) we will issue a refund.  Please be advised based on the financial institution's policy it can take up to 75 days from the date we received notice of the dispute and respond until the chargeback is reversed if dispute is settled in our favor.
  
  We regret any frustration this delay may have caused and appreciate your patience. 
  
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromLeigh W

  Date: 05/13/2024

  1 star

  Leigh W

  Date: 05/13/2024

  Placed an order on 5/5/24 and have yet to receive an email saying my order has been processed or any shipment details. They definitely have already taken the payment from my bank so they made sure to get my money. I reached out to customer service with no response. Poor communication, hopefully didnt get scammed

  Westmore Beauty

  Date: 05/22/2024

  Dear *****, 
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We apologize for the delay in fulfilling your order due to an unexpected inventory shortage.   Fulfillment of your order in now in progress as of 5/21.  You should receive a shipment confirmation email within 24 48 hours.  If you have any additional questions, please contact our customer service team at ************** or via the chat option on our website.
  
  Thank you for your understanding in this matter.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromJu F

  Date: 05/04/2024

  1 star

  Ju F

  Date: 05/04/2024

  This business signed me up for a subscription service automatically. I never elected to subscribe. Who actually needs a new 3.5oz foundation every month? It was over $40. They tell me it was my fault because I signed up "accidentally". I'm young and buy beauty products online all the time, and have never had this happen. Their website is deliberately misleading and SNEAKY. Please do not support this business. I want to warn future consumers.

  Westmore Beauty

  Date: 05/16/2024

  Dear ***,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience,
  
  We do make every effort to make the offers for Westmore Beauty as clear as possible on our websites.  One-time purchases are available without a subscription, but the one-time offers are only offered at retail pricing.  When you placed your online order for a 3.5oz Body Coverage Perfector on 3/28, the "Subscribe and Save" option was selected prior to checkout. This option includes a 20% discount off our retail pricing, free s&h, and an agreement to receive automatic shipments until you contact customer service to cancel or make changes to your membership.  If a Subscribe & Save offer is selected the information regarding the subscription is clearly stated on the order page of our website, and in the shopping cart summary prior to any personal information being entered.  Additionally,before a subscription purchase can be submitted, customers must also check a box confirming agreement to the provided terms of the purchase.  We regret if it was not your intent to select this offer, however your authorization of future automatic shipments and associated charges was provided by checking the empty box to complete your order.
  
  Your subscription was cancelled 5/4, per your online request.  We received your email on 5/7 inquiring about the 2nd shipment and account status.  The cancellation was confirmed.  Information was provided regarding the 60-Day Money Back Guarantee.
  
  Your Westmore Beauty subscription remains closed.  Nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromJanice W

  Date: 05/02/2024

  2 stars

  Janice W

  Date: 05/02/2024

  I have reached out to this business numerous times about an order placed with no response. That is poor customer service. I still have not received a tracking number or a confirmation date for delivery. I am starting to think I have been scammed. Very disappointed!

  Westmore Beauty

  Date: 05/15/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you placed your Westmore Beauty order 4/26.  Fulfillment of the order was delayed due to a temporary inventory shortage at that time.
  
  We received your email inquiry about the order status and responded, on 5/1, advising us that the order was in progress.  We regret to learn that the reason for the delay was not explained.  On 5/3, a supervisor attempted to reach you by phone with an update on your order; a voicemail was left with contact information if you had additional questions.  Your order was shipped 5/4; a shipment confirmation email was sent.
  
  We apologize for any frustration which may have resulted from this delay.  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  If you have any additional questions feel free to contact our customer service team at ********************** M-F EST.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromDiane V

  Date: 04/24/2024

  1 star
  I have tried numerous times to cancel my subscription and to return product that I did not want. They are saying that I do not have an account yet my credit is charged every 2 months. Their chat service is ineffective.

• Review fromLacey P.

  Date: 03/15/2024

  1 star

  Lacey P.

  Date: 03/15/2024

  My purchase of ********* Beauty Perfecter Coverage left me covered in hives and needing to seek medical attention and taking taking two days worth of antihistamine medication.*** made attempts to reach out to the company and forward a letter but no response. Its been over 1 week and still no one will speak with **** have live video from the time the package was open to me applying the product to my left arm. I am requesting reimbursement for medication and copay, pain and suffering with the embarrassment this event has caused me.

  Westmore Beauty

  Date: 03/21/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We regret to learn that you may have experienced a potential reaction with Westmore Beauty Perfecter Coverage as you have stated.  A Customer Specialist will be contacting you via the email address tied to this review within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.
  
  Unfortunately, we are unable to locate a Westmore Beauty order in your name with the information provided in your review which implies that you may have purchased the product from another retailer.  Westmore Beauty products are available through multiple retail stores, Amazon and QVC.  Purchases received from any authorized Westmore Beauty seller include a satisfaction guarantee. 
  If you placed your order through our website, we would need the order number, as well as the name and full address where the shipments were sent. Your order number would be located on the order confirmation email you received. Once we receive this information, we will take immediate action on your behalf.  For issues regarding any purchases through our website, you can reach our **************** Team via the chat option on the website or by calling **************.  If you purchased from another seller, please contact that merchant directly for information regarding the satisfaction guarantee.
  
  We go to great lengths to ensure the integrity and quality of our products. Please be aware however, that products purchased from unauthorized third-party sellers may be old, expired,outdated, tampered with, or counterfeit, and their quality and effects may be compromised. They may also be diluted or filled with unknown substances which can cause adverse reactions. Westmore Beauty will not be held accountable for products purchased from unauthorized third-party sellers.  Thank you for your understanding in this matter. 
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromAndrea P

  Date: 03/01/2024

  1 star

  Andrea P

  Date: 03/01/2024

  the makeup isnt good, the quality and videos they advertise is nothing like what you get. not to mention if u get a subscription and want to return something they dont want to send your a free label. they made me struggle so much to get a label, until i could no longer return the package because it passed the return date when over their virtual chat they kept telling me they were extending the date until i was able to receive a return by mail, not electronically. all this for me to call and they said oh that was just misunderstanding from the last representative not to mention i had already canceled my subscription and they said they were still going to send a next shipment in may??? i dont want anything else from this brand. $80 dollars for something i didnt want crazy

  Westmore Beauty

  Date: 03/15/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Westmore Beauty on 10/18/23.  Your initial order was shipped the following day.  On 11/17/23, your first replenishment shipment was sent as scheduled.
  
  Also on 11/17, we received your LiveChat request to cancel.  Our records reflect that you instead accepted an offer to postpone your future shipments until 4/30/24.  Your request for a return label to return the order in transit was submitted as a courtesy.   We regret to learn that you were misinformed that the return label would be delivered via **** instead of through email; also,that request was incorrectly processed and that a return label was not issued at this time.  We apologize for any frustration or confusion this may have caused. When you contacted us 1/29/24 the 60-day Money Back Guarantee was extended, and a return label was emailed to the address on file 1/31 as requested.
  
  Per your request 3/1/24, your account was cancelled.  You informed us that you had not yet returned your 2nd shipment and were advised that the *** had now expired.
  
  Although you have not returned your 2nd shipment as a gesture of goodwill a refund has been issued.  Please allow 3 -5 business days for the funds to post.  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  Your Westmore Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director