Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 334 Customer Reviews
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Review fromDave C
Date: 11/02/2025
5 starsI made an honest mistake listing the wrong license plate when I entered the parking garage set up by Way, and they wouldn't honor the ************** I had to pay them cash.But Way has excellent customer service and creditedMy account with the original charge and actually gave me a ten dollar ********* addition, so I would recommend them highly to park and use their other services.Because their phone customer service is superb.Review fromVictoria M
Date: 11/02/2025
5 stars**** was very helpful and has resolved my issue that I was having with the app.Review fromJason H
Date: 11/01/2025
5 starsWas very helpful in getting me the address to the hotel were I am parking
Way.com
Date: 11/02/2025
Were glad to hear that our team was able to assist you in obtaining the hotel address for your parking. Thank you for sharing your feedback we appreciate it!Review fromROSEMARY L
Date: 11/01/2025
5 starsIve used the Way.com app to park my car while I fly out of town on multiple occasions and I love their services. The app is really easy to use and it only takes a minute to reserve my spot. When I return and need to pick up my car, I just click the button in the app and go to the designated spot for pickup to bring me back to the garage where my car is always waiting for me at the entrance, ready to go. I did receive a call today from the garage to let me know the driver would arrive in less than 10 minutes (it was about 6), but I almost didnt answer the call because it was an unknown number. I would have missed getting that information. I would really like to see that either Way.com or the garage name (OneSpot) come up on my caller ID so I would know to answer! Or, better yet, a message through the app would be perfect! Small improvements could take this company up a notcheven though I already love them!Way.com
Date: 11/02/2025
Thank you for your feedback! Were thrilled to hear you love using Way.com and appreciate your suggestions. Well share your idea about improving caller ID or in-app notifications with our team small changes like these can make a big difference, and your input helps us get better!Review fromJOSEPH M
Date: 10/31/2025
5 stars**** helped me with a refund parking and it was easy and she was very kind.Way.com
Date: 11/02/2025
Thats great to hear! Were happy to hear that **** made your parking refund process easy and was kind throughout.Review fromGerald C
Date: 10/31/2025
5 stars**** was kind, knowledgeable, and helpful. Wonderful employee! Thanks **** for your help! Have a great day!????Way.com
Date: 11/01/2025
Were so glad **** could make your experience a great one! She truly is a wonderful part of our team. Thanks for sharing your feedback and for choosing us!Review fromLinda Y
Date: 10/31/2025
5 stars**** handled my concerns in a very professional manner allowing me to feel confident that my concerns were addressedWay.com
Date: 11/01/2025
Were so happy to know **** was able to assist you with care and professionalism. Your confidence means a lot to usthank you for sharing your experience!Review fromKevin M
Date: 10/30/2025
5 starsThe ease of making reservations was easy and secure. Also, the 24 hour helpline customer service is very helpful.Way.com
Date: 11/01/2025
Thank you for your wonderful feedback! Were delighted to hear you found our reservation process easy and secure, and that our 24-hour customer service team was helpful. We truly appreciate your support.Review fromSelena A
Date: 10/30/2025
5 starsI had an issue and the customer service team resolved my issue immediately. I cant wait until my next trip to use their services. Thanks way.com!Way.com
Date: 11/01/2025
Thank you so much for your kind words! Were thrilled to hear our customer service team was able to resolve your issue quickly. We cant wait to serve you again on your next trip.Review fromMimi W
Date: 10/29/2025
5 starsGreat company excellent customer service. The *********************** resolved my booking issues and made me feel valued as a customer. ***** and **** were very professional, helpful, knowledgeable, patience, and went above and beyond. to make sure my problem was resolved. Thanks! ??Way.com
Date: 10/31/2025
Thank you so much for your kind feedback! Were delighted to hear that our Customer Support team successfully resolved your booking concerns and made you feel appreciated. ***** and **** will be thrilled to know that their expertise and commitment left a positive impression. We truly value your thoughtful words and look forward to assisting you again soon.
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