About
Important information
- Customer Complaint:
BBB’s business profile
Frequently
for Way.com was created in May 2016. A review of complaints was completed
in July 2025. Complaints on file state issues with reservations. BBB encourages consumers to review the
following links for related to reservations, refunds and their cancellation
policy.
Asked Questions (FAQ)
Terms
and Conditions for Shuttle Policy and Refund & Cancellation
Policy.
Refunds
& Cancellation Policy for Parking Pass and Other Parking
Services.
Overview
Headquarters
Way.com
Fremont, CA 94538-6544
See Hours
| Monday | Open 24 Hours |
|---|---|
| Tuesday | Open 24 Hours |
| Wednesday | Open 24 Hours |
| Thursday | Open 24 Hours |
| Friday | Open 24 Hours |
| Saturday | Open 24 Hours |
| Sunday | Open 24 Hours |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 7/21/2025
Years in Business: 15
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 5/31/2016
- Business Started:
- 3/15/2011
- Business Incorporated:
- 3/15/2011
- Type of Entity:
- Corporation
- Business Management:
- Ms. Amanda Kilpatrick, Director of Customer Relations
- Mr. Aman Chheda, Vice President/Director
- Number of Employees:
- 400
Additional Contact Information
- Principal Contacts
- Ms. Amanda Kilpatrick, Director of Customer Relations
- Mr. Aman Chheda, Vice President/Director
- Customer Contacts
- Ms. Amanda Kilpatrick, Director of Customer Relations
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
- Credit Card
- Debit Card
- American Express
- Apple Pay
- Discover
- Google Wallet
- MasterCard
- Visa
Visa
Mastercard
Amex
Discover
- Refund and Exchange Policy
- Refund & Cancellation Policy – Parking Reservations
We understand that plans can change, and we aim to make cancellations and refunds as simple as possible. If your reservation is refundable, you can cancel it any time before the check-in time. Once canceled, the refund will be instantly credited as Way.com credits that can be used for future purchases through Way. If you prefer the amount to be refunded to your original payment method, it will typically be processed within 5 to 7 business days. You can cancel your reservation through the Way.com website, mobile app, or by contacting our Customer Success Team at [email protected] or (408) 598-3338.
Some reservations, however, are non-refundable. This will be clearly stated on the parking lot listing page and in the refund policy section of your confirmation email. Non-refundable reservations cannot be canceled and are not eligible for a refund or Waybucks under any circumstances.
Please note that if you stay beyond your reserved time, the parking lot may charge you directly for the extra hours or days. These additional charges are not refundable.
At some locations, you may also be able to edit or extend your reservation directly through the Way.com app or website. If you're unable to access either, our support team will be happy to assist you.
- Business Categories
- Ecommerce, Car Wash, Roadside Assistance, Concierge Service, Parking, Gasoline, Airport Parking Reservations, EV Chargers
Latest Reviews
Maryanne D.
"REMOVEDwas a fantastic REMOVEDExplained everything perfectly, very patient and courteous!" ... Read full review
Rob W
"I inadvertently made 3 reservations instead of 1. REMOVEDinformed me of this, & was able to successfully cancel 2 of them." ... Read full review
Wendy S
"The parking garage I reserved through Way.com was completely inaccessible due to technical failuresno vehicles were allowed to enter." ... Read full review
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