Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromGregory G

  Date: 08/24/2025

  1 star
  Booked a parking spot for a live event in **********, **. Put the address in my GPS and it takes you to the middle of the highway. There is no parking spot at that location you book. They would not give me a refund. I would not recommend the company to anyone.
  

  Way.com

  Date: 09/11/2025

  We sincerely apologize for the confusion and frustration caused by the incorrect location information provided for your parking reservation. We fully understand how critical it is to have precise and reliable details, especially when attending a live event where timing and convenience are so important. Being directed to the middle of the highway instead of your intended parking spot is understandably upsetting, and we regret the inconvenience this has caused ****** part of our commitment to ensuring your satisfaction and to acknowledge the disruption this situation has caused, we have processed a full refund for your reservation. We hope that this refund serves as a meaningful gesture to help make up for the inconvenience you experienced.Once again, we truly regret the trouble this has caused you, and we appreciate your patience and understanding. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly.
  

  Way.com

  Date: 09/11/2025

  We sincerely apologize for the confusion and frustration caused by the incorrect location information provided for your parking reservation. We fully understand how critical it is to have precise and reliable details, especially when attending a live event where timing and convenience are so important. Being directed to the middle of the highway instead of your intended parking spot is understandably upsetting, and we regret the inconvenience this has caused ****** part of our commitment to ensuring your satisfaction and to acknowledge the disruption this situation has caused, we have processed a full refund for your reservation. We hope that this refund serves as a meaningful gesture to help make up for the inconvenience you experienced.Once again, we truly regret the trouble this has caused you, and we appreciate your patience and understanding. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly.

• Review fromJohn M

  Date: 08/13/2025

  1 star
  Don't use any of the services from WAY. It's a scam app/company. They will charge much more on your credit card than agreed.I paid C$ 153 on the website and my credit card was debited C$ 215.!!!!!And no solution to my problem at all!!!!!!!!!!!!!!!!!
  

  Way.com

  Date: 08/29/2025

  Thank you for your feedback, and were sorry to hear about your experience. We want to clarify that we have reached out to you via email regarding this matter but have not received a response.Upon reviewing your reservation, we found that it was booked for a location in ******. Please note that during checkout, the total amount is displayed in U.S. Dollars (USD), as indicated on the payment page. The charge reflected on your credit card in Canadian Dollars (CAD) is due to the currency conversion rate applied by your card issuer at the time of the transaction.We understand how this may have been confusing and would be happy to clarify further or assist you in any other way. Please feel free to respond to our email or reach out to us directly.

• Review fromSherly R

  Date: 08/11/2025

  1 star
  Do not use this parking. This is a very unethical business. We booked it through online for $16 for taking the Top View bus for taking our friends from abroad for a NY tour. We were delayed by 35 minutes. I called and talk to them as I got their not so nice text and explained to them our few minutes being delayed. When we got back they charged us $40 more for 35 min over the time limit we booked. We were held up in the NY traffic on the Top View bus to get back to ***********. The manager, *****, was very rude, uncaring and unethical in his behavior. This business should be banned. Such businesses are a disgrace to this beautiful country.
  

  Way.com

  Date: 09/11/2025

  We sincerely apologize for the inconvenience and frustration you experienced due to the delay caused by NYC traffic, which unfortunately resulted in an additional charge of $40 at the parking lot. We understand how upsetting unexpected fees can be, especially when you took the time to call ahead and inform the team about your delay.We are equally concerned to hear that the interaction you had with the on-site manager did not meet the level of professionalism and courtesy that we strive to uphold. Please be assured that we take such matters very seriously. We have already brought your feedback to the attention of the parking lot management team, and we will be working closely with them to ensure that staff conduct and customer service are improved going ********** a token of our commitment to your satisfaction and to help make up for the inconvenience, we have processed a full refund for your reservation. We genuinely hope this gesture will somewhat alleviate the frustration you encountered during your experience.We greatly appreciate you taking the time to bring these issues to our attention, as your feedback helps us to continuously improve our services and maintain the high standards our customers deserve. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly.

• Review fromJoe H

  Date: 08/08/2025

  1 star
  Total scam! We didn't subscribe to anything - just got a bill for $2.95 out of nowhere. Tried to get a refund - impossible. Tried to cancel the "subscription" - and they keep delaying. I'm still in a chat with a representative right now - he replies, "I'm still checking" and "thank you for your patience" and the last one was "I need to talk to my supervisor."
  

  Way.com

  Date: 08/28/2025

  Thank you for sharing your concerns. We have contacted you directly via email to provide a resolution to your ******** clarify, the $2.95 charge is related to the Way Sapphire membership, which was activated when you made a parking reservation on May 25, 2024, at Embassy Suites by ******************************* Parking through ************************* the time of booking, there was an option on the checkout page to enroll in the Way Sapphire membership. By agreeing to the terms during checkout, the membership was activated. The first month was offered as a free trial, and prior to the trial ending, we sent an email notification informing you that the plan would renew and become a paid subscription unless cancelled.Since the membership was not cancelled before the trial ended, the system processed the standard charge. However, I can confirm that, per your recent request, the subscription has now been successfully cancelled, and you will not be charged again.We appreciate your understanding and if you have any further concerns please contact our customer support team.

• Review fromOleksiy K

  Date: 08/07/2025

  2 stars
  The reviews and ratings in the application seem to be incorrect. Looks like the business either filters out all the negative ones or generates the positive ones with AI. I've spent two months with their support trying to convince them to publish my fair 2-star review on one of the parking services they advertise. The review has never gone through despite I provided all the proofs of the bad service I received. The poor-quality parking is showing 4.99 rating and just 2 less than 5-star reviews out of total 63.
  

  Way.com

  Date: 08/28/2025

  Were very sorry to hear about your recent experience and truly regret the inconvenience this has caused.Regarding the damage to your vehicle, please note that, as outlined in our ******************* we cannot be held liable for any theft, missing items, or damage that occurs at the parking lot. However, as a valued customer, we take this matter seriously and have reported the issue to the parking lot management on your ********* a gesture of goodwill, we have canceled your reservation and processed a refund back to your card.We also want to clarify your concern about reviews. All reviews displayed on our platform are from genuine customers who have completed bookings through us. We do not filter out negative reviews, nor do we generate artificial positive ones. We strive to maintain transparency so our users can make informed decisions based on real experiences.We sincerely apologize again for the inconvenience and want to assure you that we are taking all necessary steps to minimize such incidents in the future. Thank you for bringing this matter to our attention.

• Review fromPasha A

  Date: 07/20/2025

  1 star
  This company is *********!!!!! They intentionally hide bad reviews because to them profit means more. I just had an experience with them and its 100% clear whats going. Long story short, I had a booking at parking structure near *** and it was absolutely horrible experience. There was supposed to be a shuttle service, and I understand there can be delays. Well to get a shuttle back from the airport, when I called for the shuttle service, the lady answered and said someone will come. After waiting for more than 40 mins, no one came. I tried calling them back but now they were ghosting me So I had to take an **** to the parking structure. When I got to the structure, the lady said sorry the driver couldn't get you. What the heck? Well i should be able to write a review right?? Well guess what, I wrote my review and all I got back today was an email from Way.com that sorry it was frustrating but things happen. WHAT THE HECK?? Things happen? They completed ghosted me and ignored me. And I checked, my review is not going up. This is clear to me what they are doing, no bad reviews are being posted., It was my mistake not doing my homework, on other platforms this parking structure has lass than 2 stars out of 5. Well guess what with Way.com its 4.9 stars out of 5. I don't understand why they are taking this approach, they would rather have money from these structures than happy/loyal customers??? its a shame. I WILL NEVER USE WAY.COM AGAIN.
  

  Way.com

  Date: 08/07/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you had and understand your *************** like to clarify that shuttle service is a complimentary offering provided directly by the parking facility. As a booking platform, Way.com does not operate the parking lots or shuttle services. However, as a valued customer, we took your concerns seriously and have escalated this issue directly with the parking lot operator for further review and corrective action.Additionally, we have issued a refund of $54.55 to cover your **** charges as a gesture of our sincere apology. We are considering this matter fully resolved.Way.com remains committed to providing the best possible service and appreciates the opportunity to address and resolve this situation.

• Review fromMarti L

  Date: 07/11/2025

  1 star
  **************** PARKING!DO NOT PARK HERE! Everything about it SUCKS! I don't know how they stay in business. Upon arrival, it was completely abandoned. So much for the 24 hour security. There are no signs to indicate this is the parking lot so we had to waste more time circling to find the entrance. Then we called the number on the vacant office. An elderly man answered as if I messed up his nap and groggily said he'd be there to shuttle us in 15 minutes. After about 30 minutes, he arrived unhurriedly, said nothing after I tried to greet him "good morning", moseyed to the office, gave us some paperwork to complete, (although we had already done that), then finally let us in the van. We took the scenic route and finally got the airport. We tipped him anyway, as it is our custom. When we returned, the return shuttle was even worse. An Arab-like older man picked us up after waiting about 45 minutes after landing. He pulled into the loading area and pointed to the rear for us to load our luggage in the trunk of the small van. We both have back problems and asked him if he could load the luggage into the van. He did not even answer. He looked at us as if to say "you are strong women". Disrespectful and unprofessionally cheesy. The "covered" parking could only hold two (2) vehicles. As we got into the vehicle, we noticed small ants in and around my vehicle. I've never had to exterminate a vehicle before! He had us blocked in so we had to wait for him to get in his vehicle to let us out. We were overcharged and are currently seeking a refund for the overage. It was the worse experience in airport parking and not worth the price. WARNING: PLEASE GO SOMEWHERE ELSE. -25 out of 10
  

  Way.com

  Date: 08/07/2025

  Thank you for bringing this to our attention. We sincerely apologize for the experience customer had at the ************************ location.We have reviewed the concerns in detail and escalated the matter to the appropriate team for further investigation and follow-up with the lot operator. As a resolution, a full refund of was issued to the customers original payment method, and a promo code was provided as a gesture of apology for the inconvenience.We appreciate the feedback and are committed to improving service through continued monitoring and communication with our parking partners.This matter has been fully resolved to the best of our ability.

• Review fromShetal R

  Date: 07/02/2025

  1 star
  We booked through way.com for long term.parking and we got SP *** parking alot. It was horrible .1. Website address does not match the physical location.2. Driver was very unprofessional. He used every s and f word in the vocabulary. Just a as we were traveling with family.3. After arrival we waited more than 1 hour and called the driver multiple time and he had nasty *** unprofessional addiitude.4. My husband had tonsit in his knee bc there were no seats.5. He picked up more passenger then what his stingy and smelly van can hold.6. When we finally got to the spot our car was parked on the street. 7.and this random *** ***** our key and when we asked where isbthe car, driver said right there on the street. I did not paid to park my car on the street.
  

  Way.com

  Date: 07/09/2025

  We sincerely apologize for the unacceptable experience you had with SP *** Parking. What you described is far below the standard we expect from any of our partners, and we completely understand your frustration.Please know that we have sent you an email and fully actioned your case. Weve escalated this matter internally and, based on your report and our investigation, we have removed SP *** Parking from our platform for failing to meet **** service ************ a resolution, we have:Issued a full refund of $169.95 back to your original payment method.Added a $9 promo code (THANKYOU9), which you can use on a future booking.We deeply regret the inconvenience caused and assure you that we are taking all necessary steps to prevent such experiences in the future. Thank you for bringing this to our attention.

• Review fromsean z

  Date: 06/25/2025

  1 star
  When you cancel a reservation, instead of refunding you, they give you some waybucks points without disclosing it will expire!

• Review fromRaymond L

  Date: 06/12/2025

  1 star
  I used this company's services about 1 1/2 years ago. When I signed up it was not made clear that I would have a subscription charge of $1.95 each month. I never received notifications that I was being charged this amount every month but it was coming out of bank account. Yes, I should have noticed it, but I think this is not an ethical or legal way to do business.
  

  Way.com

  Date: 06/19/2025

  Thank you for reaching out and sharing your concerns.Please note that when you initially signed up, you were enrolled in our Way+ Sapphire subscription plan as part of a trial offer. A confirmation email was sent at the time of enrollment, along with a follow-up email providing the option to cancel or continue with the subscription before it converted to a paid ******* appears these emails may have gone unnoticed, which led to the continued monthly charge of $1.95. We understand how frustrating this can be and sincerely apologize for any confusion ********* requested, we have canceled your subscription and processed a refund for the charge. You will not receive any further billing from us related to this subscription.We truly appreciate your feedback and will use it to improve the transparency and communication of our services moving forward. Thank you again for bringing this to our attention.