Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 325 Customer Reviews
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Review fromROSEMARY L
Date: 11/01/2025
5 starsIve used the Way.com app to park my car while I fly out of town on multiple occasions and I love their services. The app is really easy to use and it only takes a minute to reserve my spot. When I return and need to pick up my car, I just click the button in the app and go to the designated spot for pickup to bring me back to the garage where my car is always waiting for me at the entrance, ready to go. I did receive a call today from the garage to let me know the driver would arrive in less than 10 minutes (it was about 6), but I almost didnt answer the call because it was an unknown number. I would have missed getting that information. I would really like to see that either Way.com or the garage name (OneSpot) come up on my caller ID so I would know to answer! Or, better yet, a message through the app would be perfect! Small improvements could take this company up a notcheven though I already love them!Review fromJOSEPH M
Date: 10/31/2025
5 stars**** helped me with a refund parking and it was easy and she was very kind.Review fromGerald C
Date: 10/31/2025
5 stars**** was kind, knowledgeable, and helpful. Wonderful employee! Thanks **** for your help! Have a great day!????Review fromLinda Y
Date: 10/31/2025
5 stars**** handled my concerns in a very professional manner allowing me to feel confident that my concerns were addressedReview fromKevin M
Date: 10/30/2025
5 starsThe ease of making reservations was easy and secure. Also, the 24 hour helpline customer service is very helpful.Review fromSelena A
Date: 10/30/2025
5 starsI had an issue and the customer service team resolved my issue immediately. I cant wait until my next trip to use their services. Thanks way.com!Review fromMimi W
Date: 10/29/2025
5 starsGreat company excellent customer service. The *********************** resolved my booking issues and made me feel valued as a customer. ***** and **** were very professional, helpful, knowledgeable, patience, and went above and beyond. to make sure my problem was resolved. Thanks! ??Review fromTamra M
Date: 10/26/2025
4 starsOne had one bump. My car was safe There customer support was great. My only advice us that if your at a ****************** make pick up directions clear before you leave so you know where to go exactly when you return.
Way.com
Date: 10/29/2025
Thank you for your feedback! Were glad to hear your car was safe and that our customer support team took good care of you. We appreciate your helpful suggestion about providing clearer pickup directions at unfamiliar airports thats great advice, and well be sure to share it with our team to improve the experience. We hope to serve you again soon!Review fromJustin G
Date: 10/25/2025
5 stars*** ******** made the experience of changing my reservation quick and ready, and he was clear about the whole process. It was an excellent interaction.Way.com
Date: 10/26/2025
Thank you for sharing your experience! Were delighted to hear that *** made updating your reservation quick and easy, and that he provided clear communication throughout the process. Its great to know your interaction with him was excellent. We truly appreciate your feedback and your trust in us!Review fromLora B
Date: 10/24/2025
5 stars****** was so professional and helpful in resolving my issue. He was understanding and was able to assist immediately. He truly provided an amazing customer service experience. Highly recommend using way.com.Way.com
Date: 10/26/2025
Thank you for taking the time to share your feedback! Were thrilled to hear that ****** provided such professional and helpful service. Its wonderful to know he was able to resolve your issue quickly and deliver an exceptional customer experience. We truly appreciate your recommendation and your support of Way.com!
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