Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

Review Details

• Review fromKEITH F

  Date: 09/18/2025

  5 stars
  They make it easy to make arrangements for parking and they're very Professional.

• Review fromJenny L

  Date: 09/16/2025

  5 stars
  **************** is very supportive. ***** is very nice and he helped me cancel the reservation which I made. Everything goes easy and quick. Thanks a lot for the kind service.
  

  Way.com

  Date: 09/18/2025

  Thank you so much for your kind words! Were thrilled to hear you had a great experience with the team. Its wonderful to know our staff was quick, friendly, and efficient. We truly appreciate your feedback and look forward to serving you again in the future!

• Review fromNatalie G

  Date: 09/06/2025

  1 star
  Definitely a scam! They claim locations accept their reservations on the website, when they actually dont and are not the same type of parking as listen on their website at all. And if you make a mistake and are unable to use your reservation, they will take advantage of YOU and either claim they cannot refund you or will refund you with waybucks, which is just their form of site credit. Luckily, after remaining in contact with customer service for days on end and standing up for myself, I was able to get my money back. However, this is still a fraudulent company whose business thrives off the trust of their unassuming patrons, who they take advantage of.
  

  Way.com

  Date: 09/12/2025

  We would like to extend our sincere apologies for any inconvenience, frustration, or confusion this situation may have caused. We understand how important your time and plans are, and we truly regret any disruption this may have brought to your experience. Please know that we take your concerns seriously and are committed to addressing them with the utmost care and urgency.Please note that we were unable to locate any reservation details under your name in our system. As part of our process, we sent an email requesting the necessary reservation information, but unfortunately, we did not receive a *********** help us resolve this matter promptly, we kindly request that you reach out to our customer support team directly. You can contact us at **************, and our team will be happy to assist you further. Alternatively, you may email us at *************** with your reservation details or any concerns, you may have.We truly value your feedback and are committed to providing a resolution as quickly as possible. Thank you for your understanding and cooperation.
  

  Way.com

  Date: 09/12/2025

  We would like to extend our sincere apologies for any inconvenience, frustration, or confusion this situation may have caused. We understand how important your time and plans are, and we truly regret any disruption this may have brought to your experience. Please know that we take your concerns seriously and are committed to addressing them with the utmost care and urgency.Please note that we were unable to locate any reservation details under your name in our system. As part of our process, we sent an email requesting the necessary reservation information, but unfortunately, we did not receive a *********** help us resolve this matter promptly, we kindly request that you reach out to our customer support team directly. You can contact us at **************, and our team will be happy to assist you further. Alternatively, you may email us at *************** with your reservation details or any concerns, you may have.We truly value your feedback and are committed to providing a resolution as quickly as possible. Thank you for your understanding and cooperation.

• Review fromKim P

  Date: 09/01/2025

  1 star
  Did not even realize they are taking money from my credit card every month. Can’t get anyone on phone to cancel If I could give them a zeroing would

• Review fromGregory G

  Date: 08/24/2025

  1 star
  Booked a parking spot for a live event in **********, **. Put the address in my GPS and it takes you to the middle of the highway. There is no parking spot at that location you book. They would not give me a refund. I would not recommend the company to anyone.
  

  Way.com

  Date: 09/11/2025

  We sincerely apologize for the confusion and frustration caused by the incorrect location information provided for your parking reservation. We fully understand how critical it is to have precise and reliable details, especially when attending a live event where timing and convenience are so important. Being directed to the middle of the highway instead of your intended parking spot is understandably upsetting, and we regret the inconvenience this has caused ****** part of our commitment to ensuring your satisfaction and to acknowledge the disruption this situation has caused, we have processed a full refund for your reservation. We hope that this refund serves as a meaningful gesture to help make up for the inconvenience you experienced.Once again, we truly regret the trouble this has caused you, and we appreciate your patience and understanding. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly.
  

  Way.com

  Date: 09/11/2025

  We sincerely apologize for the confusion and frustration caused by the incorrect location information provided for your parking reservation. We fully understand how critical it is to have precise and reliable details, especially when attending a live event where timing and convenience are so important. Being directed to the middle of the highway instead of your intended parking spot is understandably upsetting, and we regret the inconvenience this has caused ****** part of our commitment to ensuring your satisfaction and to acknowledge the disruption this situation has caused, we have processed a full refund for your reservation. We hope that this refund serves as a meaningful gesture to help make up for the inconvenience you experienced.Once again, we truly regret the trouble this has caused you, and we appreciate your patience and understanding. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly.

• Review fromAnilkumar R

  Date: 08/19/2025

  1 star
  do not use them to book parking at air ports. The garages adverstize deceiving low prices and charge extra when you get there. way.com wont stand behind you rather wash off their hands saying it is your duty to check charges. If so, what is their roll. They need to be upfronyt about prices and shoudl stand behind customer. At this way they are nothing but a SCAM

• Review fromJohn M

  Date: 08/13/2025

  1 star
  Don't use any of the services from WAY. It's a scam app/company. They will charge much more on your credit card than agreed.I paid C$ 153 on the website and my credit card was debited C$ 215.!!!!!And no solution to my problem at all!!!!!!!!!!!!!!!!!
  

  Way.com

  Date: 08/29/2025

  Thank you for your feedback, and were sorry to hear about your experience. We want to clarify that we have reached out to you via email regarding this matter but have not received a response.Upon reviewing your reservation, we found that it was booked for a location in ******. Please note that during checkout, the total amount is displayed in U.S. Dollars (USD), as indicated on the payment page. The charge reflected on your credit card in Canadian Dollars (CAD) is due to the currency conversion rate applied by your card issuer at the time of the transaction.We understand how this may have been confusing and would be happy to clarify further or assist you in any other way. Please feel free to respond to our email or reach out to us directly.

• Review fromSherly R

  Date: 08/11/2025

  1 star
  Do not use this parking. This is a very unethical business. We booked it through online for $16 for taking the Top View bus for taking our friends from abroad for a NY tour. We were delayed by 35 minutes. I called and talk to them as I got their not so nice text and explained to them our few minutes being delayed. When we got back they charged us $40 more for 35 min over the time limit we booked. We were held up in the NY traffic on the Top View bus to get back to ***********. The manager, *****, was very rude, uncaring and unethical in his behavior. This business should be banned. Such businesses are a disgrace to this beautiful country.
  

  Way.com

  Date: 09/11/2025

  We sincerely apologize for the inconvenience and frustration you experienced due to the delay caused by NYC traffic, which unfortunately resulted in an additional charge of $40 at the parking lot. We understand how upsetting unexpected fees can be, especially when you took the time to call ahead and inform the team about your delay.We are equally concerned to hear that the interaction you had with the on-site manager did not meet the level of professionalism and courtesy that we strive to uphold. Please be assured that we take such matters very seriously. We have already brought your feedback to the attention of the parking lot management team, and we will be working closely with them to ensure that staff conduct and customer service are improved going ********** a token of our commitment to your satisfaction and to help make up for the inconvenience, we have processed a full refund for your reservation. We genuinely hope this gesture will somewhat alleviate the frustration you encountered during your experience.We greatly appreciate you taking the time to bring these issues to our attention, as your feedback helps us to continuously improve our services and maintain the high standards our customers deserve. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly.

• Review fromJoe H

  Date: 08/08/2025

  1 star
  Total scam! We didn't subscribe to anything - just got a bill for $2.95 out of nowhere. Tried to get a refund - impossible. Tried to cancel the "subscription" - and they keep delaying. I'm still in a chat with a representative right now - he replies, "I'm still checking" and "thank you for your patience" and the last one was "I need to talk to my supervisor."
  

  Way.com

  Date: 08/28/2025

  Thank you for sharing your concerns. We have contacted you directly via email to provide a resolution to your ******** clarify, the $2.95 charge is related to the Way Sapphire membership, which was activated when you made a parking reservation on May 25, 2024, at Embassy Suites by ******************************* Parking through ************************* the time of booking, there was an option on the checkout page to enroll in the Way Sapphire membership. By agreeing to the terms during checkout, the membership was activated. The first month was offered as a free trial, and prior to the trial ending, we sent an email notification informing you that the plan would renew and become a paid subscription unless cancelled.Since the membership was not cancelled before the trial ended, the system processed the standard charge. However, I can confirm that, per your recent request, the subscription has now been successfully cancelled, and you will not be charged again.We appreciate your understanding and if you have any further concerns please contact our customer support team.

• Review fromOleksiy K

  Date: 08/07/2025

  2 stars
  The reviews and ratings in the application seem to be incorrect. Looks like the business either filters out all the negative ones or generates the positive ones with AI. I've spent two months with their support trying to convince them to publish my fair 2-star review on one of the parking services they advertise. The review has never gone through despite I provided all the proofs of the bad service I received. The poor-quality parking is showing 4.99 rating and just 2 less than 5-star reviews out of total 63.
  

  Way.com

  Date: 08/28/2025

  Were very sorry to hear about your recent experience and truly regret the inconvenience this has caused.Regarding the damage to your vehicle, please note that, as outlined in our ******************* we cannot be held liable for any theft, missing items, or damage that occurs at the parking lot. However, as a valued customer, we take this matter seriously and have reported the issue to the parking lot management on your ********* a gesture of goodwill, we have canceled your reservation and processed a refund back to your card.We also want to clarify your concern about reviews. All reviews displayed on our platform are from genuine customers who have completed bookings through us. We do not filter out negative reviews, nor do we generate artificial positive ones. We strive to maintain transparency so our users can make informed decisions based on real experiences.We sincerely apologize again for the inconvenience and want to assure you that we are taking all necessary steps to minimize such incidents in the future. Thank you for bringing this matter to our attention.