Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau Complaint Complaint against wyze regarding defective security system & associated hardware failures that have rendered the system unusable and caused damage to personal property. The primary security hub repeatedly reboots without warning and, at times, triggers the alarm with no functional way to disable the siren. The motion sensors are unreliable, frequently failing to detect actual motion & generating repeated false alarms. the system experiences ongoing connectivity failures, devices routinely disconnecting or failing to remain REMOVEDeliminate any external causes, two Xfinity technicians and an independent IT professional evaluated my home network. All confirmed that my internet connection is stable and not contributing to these issues, indicating that the failures stem from defective Wyze hardware.Additionally, the REMOVEDcharging cables provided by REMOVEDhave serious defects. These cables overheated and failed, resulting in permanent damage to connected secondary devices. Similar reports of overheating and equipment damage appear widely documented, raising concerns about product safety and quality control.Despite multiple documented support requests, Wyze failed to provide a resolution, replacement and cannot be relied upon for its intended security purpose.I am requesting replacement of the defective security hub, 2x motion sensors, 2x door sensor and 1 leak sensor 1x temperature and charging cables with updated, safety-compliant units. I am also seeking reimbursement for secondary devices damaged by the defective charging cables, as well as a refund of any subscription or monitoring fees paid for a system that has not functioned as intended. confirming my network is not the source of the issue, and a full record of prior support communications.I expect a prompt and good-faith resolution. If this matter is not addressed appropriately, I am prepared to escalate this complaint to the REMOVEDState Attorney General.REMOVED

  

  Business Response

  Date: 04/29/2026

  Dear REMOVED,

  Thank you for bringing your concerns to our attention.

   After reviewing your complaint, we believe there may be some confusion. Your issue appears to be related to REMOVEDservices. Way.com is not affiliated with REMOVED, and we do not provide or manage any of their products or services. We understand how frustrating it can be to experience service issues, and we want to make sure you get the help you need. We recommend contacting REMOVEDdirectly or submitting your complaint through the appropriate channel for their support team so they can properly assist you.

  If you believe your concern does involve Way.com or if theres anything further, we can clarify, please dont hesitate to reach out.

• Initial Complaint

  Date:04/13/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a parking spot through way.com On May 12th, 2025 for my son to park in REMOVEDand now unauthorized by me, I have received a monthly charge to my account of $2.95 with an initial charge of $1.95 beyond the $53.15 for the parking.

  

  Business Response

  Date: 04/29/2026

  Dear REMOVED,

  Thank you for bringing this to our attention. We understand your concern regarding the additional charges and are here to help clarify and resolve the issue.
  

  To locate your account and review the charges in detail, well need either the email address used to make the reservation or the reservation number associated with the booking. Once we have this information, we can investigate further.
  In many cases, these charges are related to a Way+ subscription, which is presented during the checkout process. There is typically an option to opt out before completing the reservation, and it appears this step may have been missed.
  That said, once you provide the requested details, we will be able to review your account, cancel the subscription, and ensure that no further charges occur.
  

  We appreciate your cooperation and look forward to resolving this for you as quickly as possible.

   

• Initial Complaint

  Date:04/05/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/4/26 I arranged and paid REMOVEDfor an advanced parking spot. When I arrived at the lot at 11 PM they would not accept my certificate and wanted a QR code which I didnt have. The attendant charged me 40 dollars and told me that what I should do is submit my receipt for a refund. I had no choice as I would not have been given my car. I called way as soon as I got in the car and was told I would get a refund. Today they sent me an email about a refund in REMOVED. I told them this is not acceptable. Why would I use them again when their service was not accepted ? I also got an email about a subscription I did not authorize for way plus so I called and told them to cancel it immediately that it wasnt authorized. So now I am out the money when I was told it would be refunded to its original payment method. After the fact I see online that other people found them shady.

  

  Business Response

  Date: 04/09/2026

  Dear REMOVED,

  Thank you for bringing this matter to our attention. We understand how frustrating that experience must have been, particularly after arranging parking in advance and then encountering an issue at the lot late at night.
  

  After reviewing the reservation, we can confirm the following:
  

  *The refund for the original parking purchase of $47.25 has now been processed back to the original payment method used at the time of booking.
  *The Way+ subscription referenced in your message has been cancelled, and no further charges will occur related to that service.
  

  We also understand the confusion at the lot regarding the REMOVEDcode requirement. Parking operators sometimes require the REMOVEDcode generated in the reservation confirmation email for check-in. That said, you should not have been left in a position where you felt you had no option but to pay again in order to retrieve your vehicle. We are documenting this interaction with the facility so the process can be clarified and similar situations can be avoided going forward.
  

  Your feedback has been shared with the appropriate team for internal review. We appreciate you taking the time to report the issue and giving us the opportunity to correct it.
  

  If you have any additional questions or if the refund does not appear on your statement within the next few business days, please let us know and we will be happy to assist further.

   

• Initial Complaint

  Date:04/02/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with way.com for one month parking at REMOVED.Arrived and no such lot at that address. Had dog and husband waiting at airport. Called the number way gave me and REMOVEDsaid no parking, to park anywhere at airport, lot 4 and he hung up on me. I parked and almost missed flight and was charged $2,104 for parking.

  

  Business Response

  Date: 04/08/2026

  Dear REMOVED,

  Thank you for bringing this to our attention. Im sorry to hear about the experience you described while trying to park for your trip at REMOVED. I understand how stressful that situation must have been, especially with your travel timing and family circumstances.
  To properly review what occurred and determine how we can assist, we will need a few additional details tied to the reservation. Could you please provide the following:

  The Way.com confirmation number for the reservation

  REMOVEDrem;">REMOVEDrem;"> Proof of the booking, such as the reservation confirmation email or receipt

  The date the reservation was scheduled to begin and the name used on the booking

  REMOVEDrem;"> Any documentation showing the $2,104 parking charge from the airport lot

  Once we have the confirmation number and supporting documentation, we will be able to locate the reservation in the system and escalate the matter for further investigation with the parking provider.
  

  You can reply directly to this email with the requested information and any attachments.
  

  We appreciate your patience while we look into this.

• Initial Complaint

  Date:03/16/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a parking reservation made through Way.com.Reservation Details:Confirmation Number: OGI57371137 Parking Location: Extended Stay America REMOVEDParking Address: REMOVEDReservation Dates: March 6, 2026 March 12, 2026 I reserved and paid for parking through the Way platform while traveling. Upon returning on March 12, 2026 to retrieve my vehicle, I discovered that my car was no longer in the parking lot.When I approached the hotel staff at the parking location, they stated that they had no knowledge of what had happened to my vehicle and could not provide any information or assistance. I was forced to investigate the situation on my own.After making several inquiries, I eventually discovered that my vehicle had been towed by a city marshal while it was parked on the property during the time of my REMOVEDno point did the facility notify me that my vehicle had been towed, and the staff present at the property had no record or explanation for the removal of my REMOVEDa result, I incurred the following expenses:Towing and storage fees: $693.49 Violation-related fees: $1,663.07 Total damages: $2,356.56 This situation raises serious concerns about the management and oversight of the parking facility listed on the Way platform. As a customer, I relied on Way to provide a legitimate and properly managed parking provider.I am requesting that Way.com:1. Investigate the conduct of this parking provider 2. Assist in facilitating a resolution with the facility operator 3. Provide compensation or reimbursement for the financial damages caused while my vehicle was parked under this reservation I have already contacted Way.com If necessary, I am prepared to pursue this matter further through legal channels, including small claims court.I am requesting assistance from the Better Business Bureau to help resolve this matter.

  

  Business Response

  Date: 03/26/2026

  Dear REMOVED,

  We understand how concerning and frustrating this situation must have been, and we appreciate the opportunity to review the details of your experience.
  

  Our team has begun an internal review regarding reservation OGI57371137 for the parking location at Extended Stay America REMOVEDLGA Airport Parking from March 6, 2026 through March 12, 2026. Based on the information currently available, the vehicle was removed from the property by a City Marshal. Because the removal was conducted directly by the REMOVEDthe hotel did not notify our team or provide advance notice that the vehicle had been taken from the property.
  

  At this time, we are continuing to investigate the situation with the facility operator to better understand the circumstances surrounding the vehicle removal. While this review is ongoing, we have issued a full refund for the parking reservation back to your original form of payment.
  

  We understand the inconvenience and unexpected costs you experienced and will continue working with the location to gather additional information. While we cannot make any commitments regarding further compensation, we will do what we reasonably can to assist in reviewing the matter and facilitating communication with the facility.
  

  Thank you for your patience while we look further into this situation. If any additional information becomes available as part of our investigation, we will be sure to follow up.

  Customer Answer

  Date: 03/26/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/15/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked parking for the REMOVED. Price was quoted I paid provided info and received a confirmation email.Upon arrival to the lot the employee was extremely rude using fowl language and refusing to honor the reservation.She was no help and I called your organization. They told the REMOVEDto let me park there, she refused. Then I was left on hold multiple times and nothing was REMOVEDrefund, no resolution, nothing!I had to end up parking triple the price for farther away parking and no one would listen or help.I was cussed out by the lot employee and then was sent a generic apology saying they could provide a promo code for future parking.I respectfully request full reimbursement of an additional $60 dollars and an apology from your company and the owner parking lot employee.40 years of attending sporting events and was never treated this poorly! Awful!!!

  

  Business Response

  Date: 03/24/2026

  Hello REMOVED,

  Thank you for your patients during this investigation. We will be sending you a check for the $40. Thank you again for using Way.com and we hope you give us another try. 

  Customer Answer

  Date: 03/24/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  

  Pity it had to come to this!
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/09/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked what was advertised as an all sessions pass (there are 6 sessions for the tournament) for parking at REMOVEDfor the REMOVEDWrestling Tournament. The dates I put in were supposed to be from March 19 at 10am through March 21 at 11pm. When I checked out the times changed on the order confirmation. I called to ensure this would be taken care of. The team then told me this was no longer an option to purchase as they took this option down from their website. This is how I know that it was false advertisement as they removed it while on the phone with me. I escalated it to REMOVED. He said there was nothing he could do to honor my request. He offered my a $5 promo code which in the grand scheme of this is nothing. Especially since the 55 minutes I was on the phone was worth more than that $5. I am looking to have my parking for all the sessions covered due to this mess up. An easy solution is a promo code for each session that brings the price to $0 and I will re order all of the sessions. This also needs to be accomplished fast as the Tournament begins on March 19

  

  Business Response

  Date: 03/12/2026

  Dear REMOVED,
  

  Thank you for bringing your concerns to our attention. We understand how frustrating this situation must have been, especially with the REMOVEDWrestling Tournament approaching, and we appreciate the opportunity to review what occurred.
  

  Our records show that the reservation initially selected was intended to cover multiple sessions during the tournament at the REMOVEDlocation. During the checkout process, however, the reservation times reflected the specific availability configured for that listing rather than an all sessions package. After reviewing the listing internally, we determined that the option you referenced was no longer available for purchase and had been removed from the site.
  

  We recognize that this created confusion and required additional time on your part to contact our support team. That experience is not the level of clarity or efficiency we aim to provide. We appreciate you flagging the discrepancy, as it helps us review how listings and availability are presented during high-demand events.
  

  As was communicated during your conversation with our team, each reservation at this location is tied to a specific time window and does not allow in-and-out access. Leaving the lot before the reservation end time would terminate that reservation, and a new booking would be required to re-enter. Because of this operational structure, the system does not support converting the reservation into a single multi-session pass.
  While we understand your request to have each session covered, we are unfortunately unable to generate multiple zero-dollar reservations for the sessions as requested. The promotional code offered during your call was provided as a gesture of goodwill for the inconvenience experienced.
  

  We value your feedback and regret the frustration this caused while preparing for the tournament. If you would still like assistance securing parking for the remaining sessions, our team would be happy to help review current availability and identify the best options for your schedule.
  

  Thank you again for bringing this matter forward.

  Customer Answer

  Date: 03/12/2026

   
  Complaint: 24616572
  
  I am rejecting this response because: As you can see in the screen shot attached the pass said for ALL SESSIONS PARKING PASS.  REMOVEDmade the mistake by having this in the system.  I purchased it and you are unable to honor it.  Your offer for a promo code was for $5 off.  That is a ridiculous offer after being on the phone for an hour.  "The experience is not the level of "clarity or efficiency you aim to provide."  Then honor my request and show some appreciation for pointing out this mistake.  You keep blaming the system when truthfully it is your company running the system.  Again - this was a FALSE advertisement!  If you can't do promo codes for zero dollars I will accept a REMOVEDcard for the amount of ALL SESSIONS of parking for REMOVEDWrestling Nationals.  You talk about clarity and yet your employee wouldn't give me their entire name - only REMOVED.  This is an easy fix and it is provide me the amount of money needed to cover parking for the tournament.  REMOVEDmessed up, I bought the pass, then showed you that you messed up so you fixed it, and you had me on the phone for an hour - all of this is easily worth the cost of parking for each and every session.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 03/18/2026

  Dear REMOVED,

  Thank you for providing the screenshot. Upon review, it does not indicate an All Sessions Parking Pass; it reflects a single purchase for 1x Covered Self-Parking.

  We do have other reservations for this event that reflect the correct session-based pricing, and weve attached a comparison for your reference. As there are no in-and-out privileges at this location, parking is structured by individual sessions rather than a single all-session pass.

  We understand how this can be frustrating. As a gesture of goodwill, we can offer a credit equivalent to one session that can be applied toward a future booking. Alternatively, we can proceed with canceling your reservation if you prefer.
  

  Please let us know how you would like to move forward.

  Customer Answer

  Date: 03/27/2026

   
  Complaint: 24616572
  
  I am rejecting this response because: 

  1. i bought an all sessions pass as you can see by the confirmation under the Event Name in the attached picture 

  2. after REMOVEDhis full name requires more effort then credit. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/02/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parkingreservation through way.com a month or two ahead of my planned trip. I parked my car and when it came time for my trip to end, I used the REMOVEDcode that they had given me upon checkout, except it did not work. I then went and spoke with the parking attendant, who said they do not even have a contract with Way but only three other companies they do business with. I calledway.com as I was sitting the parking lot. After an hour of discussing the case with them, they told me to pay the attendant so I could get out of theparking lot and go home and that they would send me an email for me to put my details on. The email came through and after some back-and-forth conversation, the company said it was a technical issue when booking a reservation. They then offered to reimburse me 20% of the parking fees that I ended up paying. I replied by saying that that was not acceptable. They came back and said they would then do 50%, which I also replied back and said that was unacceptable. I originally paid to REMOVED. The amount that they were charging for me to park there. Then, the parking garage charged me another $210. The parking garage told me they would discount the $15 off, which is what I already paid away.com. Now way.com is telling me they will issue me a $40 credit to my account and rebate me $100 but they will only do it through their personal account and not through way.com. They want my banking information including my routing and account number. Clearly, I am not comfortablewith this as it seems more like a scam!

  

  Business Response

  Date: 03/11/2026

  Dear REMOVED,

  Thank you for bringing this matter to our attention. We understand how frustrating it can be to experience issues at the time of exit after planning your trip in advance, and we appreciate the opportunity to clarify what occurred.
  

  Our team has already been in communication with you regarding this reservation and the charges associated with it. After reviewing the booking, our system identified that the original price displayed at the time of reservation was the result of a technical glitch. Unfortunately, the rate that processed through the system did not reflect the correct parking cost for that location. Realistically, a $15 total charge for four days of parking is not a valid rate for this facility, which is why the garage required payment upon exit.
  

  To address the inconvenience caused by this system error, our support team offered a refund and additional compensation. Specifically, we confirmed that a $100 reimbursement is being processed, and the team also offered a credit to your account as a gesture of goodwill for the experience.
  

  Regarding the reimbursement method, we understand your concern about providing banking information. Please be assured that the request was made only to facilitate the reimbursement outside of the platform due to the way the original transaction and adjustment needed to be processed. However, if you are uncomfortable with that method, our support team can work with you to identify an alternative option for receiving the reimbursement.
  

  Our goal is always to resolve matters fairly and ensure customers are not left without support when an issue occurs. In this case, the team has already taken steps to issue compensation and will continue working with you until the reimbursement process is completed.
  

  We appreciate your patience while this matter is finalized.

  Customer Answer

  Date: 03/12/2026

   
  Complaint: 24589034
  
  I am rejecting this response because: as also mentioned via email correspondence, I do not accept your offer. I called your company and waited in the parking garage during the incident with the parking attendant. I was there for an hour on the phone with your company. In the end, you advised me to pay the parking attendant the $210 in additional charges to leave the parking garage that night. The person I was speaking with, REMOVED, also said that he would send me an email in regards to the incident. I was very clear in the fact that the situation was not a fault of mine, and therefore I would expect full compensation as I was also expecting to be able to park in that parking garage using your companies parking application. Your resolution was originally a 20% refund. Then it was a 50% refund. Then you offered a $100 refund with a $40 credit to the account. As I have previously mentioned in my email, I was very clear at the very start when I was talking with REMOVEDon the phone that I was expecting a 100% refund as once again this was a technical issue on your part, not mine. As I also experienced and mentioned before, when you credit people to their account, they have a certain amount of time to use the credit and then it expires. I am not looking for a credit or interested in a credit. As this was a glitch on your part, once again I am looking for a 100% refund on the amount that you told me to pay in order to leave the parking garage that night. I originally used a credit card with your website to book the reservation, and therefore, if you cannot credit the credit card back, then I would expect a check to be cut from your company. You asked me to send you my banking information in order to refund me the original $100 you were mentioning manually and not through the Way account. Unfortunately, as Ive mentioned before, this does not feel secure or safe. You then asked me to send you my full name and address so that you could refund me in using a method that ensures my information stay secure. However, you also did not reference what this method would be. As I have mentioned many times, I did what you asked in the beginning and I paid them the full amount to leave the parking garage as you could not come up with a resolution with the parking facility at that time. Therefore, once again, I do expect full compensation. If you cannot refund me via my credit card, which is the original payment method I used to purchase the parking reservation initially, I would expect a check to be sent to my house.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 03/12/2026

  Hello REMOVED, 

  I have been informed that our customer service department has been in contact with you. They also have been trying to reach you by phone with no luck. Please keep an eye out for an email from them requesting your mailing address so a check can be sent to you. We appreciate your patients during this investigation. 

  Customer Answer

  Date: 03/12/2026

   
  Complaint: 24589034
  
  I am rejecting this response because: I will not accept it until I receive payment in the mail.

   

  You are correct, REMOVEDdid reach out to me today during the day when I was at work and unable to get to my phone. He also did send an email correspondence to which I replied to after I got out of work. And again, I sent my address in an email to your company again in order for you to mail the check. I will plan on closing the dispute once I receive the check.

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 03/18/2026

  Dear REMOVED, 

  Thank you for your patience. As you mentioned, you have been working with our customer service team, and they have completed their investigation into the issue. A check has been issued for your refund and was sent out today.

  Customer Answer

  Date: 03/18/2026

   
  Complaint: 24589034
  
  I am rejecting this response because:
  Your recent email states that youre refunding me $140. However, the refund is supposed to be for $210. The $210 that your company told me to pay in order to leave the parking garage because of a mistake on your end. Therefore, you are short $70 still. The check should be in the amount of $210. If you would like me to close this case with a BBB, youll need to submit a second check for the remaining $70.
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 03/26/2026

  Dear REMOVED,
  

  We have issued a check in the amount of $140. We apologize for the situation and any inconvenience this may have caused.
  

  Please let us know if you have any questions or need anything further.

  Customer Answer

  Date: 03/26/2026

   
  Complaint: 24589034
  
  I am rejecting this response because: I checked my mail again today, still Nothing from your company.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 03/31/2026

  We have mailed a check for the amount the customer has requested. 

• Initial Complaint

  Date:02/23/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking spot for the REMOVEDconcert at REMOVEDon 2/18/26 through Way.com. The spot was guaranteed for address REMOVED. The spot was listed for days at $30 and after a promo and taxes, I spent $27.25. I was contacted by phone and email on 2/19/26 to be told that the vendor raised his rate to $140 and that is what I would have to pay to park there. I had a phone call with them as well as multiple emails and ultimately, they canceled my parking. I was never offered anything other a 10% promo code (max $4 off) and no alternate parking spots. I am unsure why this is my problem since the rate states that it is guaranteed. Why would I pay almost 5 times what I agreed to.

  

  Business Response

  Date: 03/05/2026

  Dear REMOVED,

  Thank you for bringing this matter to our attention. We understand how frustrating it can be when a reservation does not proceed as expected, particularly when plans are tied to a specific event.
  

  After reviewing the reservation, we confirmed that the parking location at REMOVEDis operated by an independent parking vendor that lists their available inventory and pricing on our platform. While the reservation was initially confirmed at the rate displayed at the time of booking, the vendor later notified us that they had adjusted their event pricing for the REMOVEDconcert and would no longer honor the previously listed rate.
  

  Because the parking facility is owned and managed directly by the vendor, they control their operational policies, pricing, and availability. When the vendor informed us they would not accept reservations at the previously listed rate, the reservation could not be fulfilled and was canceled. In these cases, our system automatically issues a full refund to the original form of payment, which ensures the customer is not charged for a reservation that cannot be honored.
  

  We recognize that this situation is inconvenient and not the experience we want customers to have. Our team did attempt to provide a promotional code as a courtesy toward a future booking; however, we understand that this may not have fully addressed the inconvenience caused.
  

  We continue to work closely with our vendor partners to ensure pricing and availability remain accurate, particularly for high-demand events, so situations like this are minimized in the future.
  If the customer has any additional questions or would like assistance with a future reservation, our support team is always available to help.

   

  Customer Answer

  Date: 03/06/2026

   
  Complaint: 24560950
  
  I am rejecting this response because:

   

  While you have "offered" a credit, no one has posted that to my account and I have asked probably a dozen times if other rates are guaranteed or if the vendor can change the prices whenever they want and no one will give me an answer.

   

  Are your rates guaranteed like you claim they are or NOT?

   

  I booked for $27.50 and want to park near the venue for the event and have the price and spot guaranteed. Can your company handle that request or is everything false advertisement? 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 03/11/2026

  
  Dear REMOVED,
  

  I understand your frustration, and I want to clarify both the credit and the pricing concerns youve raised.
  

  First, regarding the $15 credit, our team has already submitted the request for it to be added to your account. We apologize for the delay, and we are actively working to ensure it is posted as promised.
  

  As for your question about rate guarantees, here is how our system works:
  

  * We display the rates that our parking vendors provide to us.
  * We do guarantee the price at the time you complete your booking. 

  * However, because we are a third-party platform, vendors do have the ability to update or change their pricing at any time before a reservation is made.

  * This means the price you see can change if the vendor updates their rates, but once you book, your confirmed price is locked in.
  

  We understand how important transparency is, and we appreciate you giving us the opportunity to clarify this. If you have any additional questions or need further assistance with your reservation, were here to help.

  Customer Answer

  Date: 03/11/2026

   
  Complaint: 24560950
  
  I am rejecting this response because:

   

  You are stating that the rates can change prior to booking, but these rates changed after I was guaranteed the price amount of $27.50. I have been offered a new location, but no credits have been applied to my account nor have I been promised that the new location and rate cannot change.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/22/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a parking reservation with the company called Way. I did not sign up for anything extra. I just noticed they are charging me $2.95 the month following my reservation. I looked back and noticed they charged that amount in December when I made the reservation, January when I parked at one of their locations and now in February. I called their customer service and was on hold for 10 minutes. Then a phone rang 6 times, no one answered and I was disconnected. My main complaint is being charged a monthly fee that I did not sign up for or possibly Way used a covert method to sign me up without my knowledge. My secondary complaint is the lack of signage to their REMOVED, REMOVEDlocation and the poor service provided at that particular location. I would definitely not recommend Way .

  

  Business Response

  Date: 02/23/2026

  Dear REMOVED,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience youve experienced.
  

  Regarding the $2.95 monthly charge, this is associated with our Way+ membership program. We understand your concern about being enrolled without your knowledge. Please note that during checkout, customers are presented with a clear option to either select the Way+ membership (which provides a discounted rate on the reservation) or proceed without enrolling. For transparency, we have attached a screenshot of the checkout page showing where this selection is made.
  

  That said, we value your feedback and want to resolve this promptly. We have gone ahead and canceled your Way+ subscription effective immediately to prevent any future charges. If there are any recent charges that need to be reviewed, we are happy to take a closer look and assist further.
  

  We also apologize for the difficulty you experienced when attempting to contact customer service. A disconnected call after holding is certainly not the experience we aim to provide. Your feedback has been shared internally to ensure this is addressed.
  

  In addition, we are sorry to hear about the issues you encountered at our Chantilly, REMOVEDlocation, including the lack of signage and the service provided. We work with our parking partners to maintain quality standards, and we will be escalating this feedback to the location management team for review.
  

  We appreciate you taking the time to share your experience. If there is anything further, we can do to make this right, please let us know.

  Customer Answer

  Date: 02/23/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED