Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for parking at my office building. Paid for 4 days. DAY 1 9/2/2025 No problem. Today 9/3/2025 couldn't check in and when I got the parking ticket the ***** door opened and the ticket flew away. When I left I couldn't check out. Called customer service and was told there was no in or out. I kindly request a refund d forlr the reaming 2 days since I can't use them and my order is cancelled

  

  Business Response

  Date: 09/04/2025

  Dear ******,

  Thank you for reaching out and letting us know what happened. Im sorry to hear about the trouble you experienced at the garage.
  

  In order for us to review your request and assist with the refund for the unused days, could you please provide your reservation confirmation number? Once we have that, well be able to look into the details and get this resolved for you.
  

  Looking forward to your reply.

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked with way.com in hopes of finding an area to park while I was on the way to an event in *********, and was under the impression that parking at the *********** in uptown was, according to the website, private, outdoor, and self-service. So, I figured I would reserve a spot so my car could stay be safe and we could be close to the venue. However, upon arrival at the parking deck, we were told that it was a private valet for the ***************** ONLY. I showed the parking attendant my way.com reservation, but he indicated that he had never seen the website or had anyone use the website to reserve a space there, as it was a private valet for hotel guests only. We then had to find a surface lot to park at, and the only receipt I got was a paper one, which was unfortunately accidentally thrown away. I emailed customer service attempting to explain the situation (even sent screenshots of my bank statements in hopes of proving that I did in fact NOT use the reservation) and corresponded back and forth to no avail, so I ended up calling customer service about the issue. While I was on the phone with the agent, she explained that, because I had asked for a refund after my reservation ended, she could only make my situation higher priority, and there was no way for her to refund me over the phone. After a few hours, I received an email stating that my payment had been refunded, but in the form of way bucks BY REQUEST. I made it ABUNDANTLY clear to the agent that I needed a refund directly made to my card, not any form of credit. I am absolutely appalled at the lack of communication, lack of clarity on the website, and the apathy displayed from the representative I spoke to on the phone. The amount of money I spent for parking with way might not be much to them, but for a young, broke, college student like me, it sure is. Save yourself a headache and steer clear of this website. What a scam.

  

  Business Response

  Date: 09/02/2025

  Dear *******, 

  Thank you for taking the time to share your experience with us. Im sorry for the trouble you had when trying to park at the *********** in *********, and for the frustration caused during the refund process.

  Weve looked into this with the lot manager, who confirmed that they do accept Way.com reservations. Unfortunately, it seems some of the staff on-site were new and not fully aware of the partnership. Weve addressed this with the location and asked management to make sure all employees are informed so this does not happen again.
  

  I also want to clarify the refund. While Way Bucks were initially issued, we have now processed a full refund back to the credit card you used to make the reservation. You should see this reflected on your account shortly, depending on your banks processing time.
  

  We understand how important it is for our customers to have a smooth experience, especially when travel and event plans are involved. I regret that we fell short here, and well use your feedback to improve both our communication and our support process.
  

  Thank you again for bringing this to our attention.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23826192
  
  I am rejecting this response because:
  

  Though the refund was credited to my account, which I appreciate, way.com continues to deflect responsibility for their fraudulent actions onto their customers and the locations they claim to work with. Their statements are proof of such. Regarding the claim that you spoke with the manager of the lot, I have two concerns. Firstly, way.com should not be in partnership with companies who have such poor communication with their employees. Ive read several complaints and reviews across various sites, and this supposed lack of communication seems to be an excuse you like to make to deflect the blame for these issues onto the people you work with instead of yourselves. However, if you claims are true, you need to make an effort to work with locations who prioritize the proper training and communication skills of their employees. YOUR patrons are paying for these mistakes. It is YOUR responsibility to be sure that you direct them towards trustworthy locations. Secondly, you clearly were not in contact with the manager of this lot. The valet attendants I spoke to at the location were in direct communication with THEIR supervisor in regards to my reservation, (they even sent the supervisor a photo of my confirmation email) and made it abundantly clear that they had no way of allowing me to park in front the parking garage unless I paid for their valet services ON SITE. They had never used way.com to book parking, nor had their supervisor ever heard of the website. This also indicates deceit on the website, as it states that *********** is private, outdoor, self-park. It was NOT outdoor parking, nor was it a self-park location. Your website is designed to intentionally mislead unassuming customers who rely on the reputability of your claims, only to be gaslit and manipulated in turn. So, while I appreciate the refund being returned in a responsible and legal manner as it should be, I do not appreciate the deception way.com uses to gaslight their own patrons. It is entirely unacceptable, and hence, I am rejecting this hubris response.
  

  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 09/08/2025

  Dear *******, 

  We understand your continued frustration and are truly sorry this experience left you feeling misled. We take your feedback seriously and want to reassure you that we did not intend for your reservation details to cause confusion.
  

  As mentioned, we have already refunded your booking in full, and we have also addressed the matter directly with the lot manager to ensure clarity regarding the services offered at this location. While we regret that your experience did not meet expectations, we have taken the necessary steps to both resolve your individual case and improve communication with the partner facility moving forward.
  

  We value your feedback, as it highlights where we need to do better. Please know that your concerns have been shared with our operations team to help prevent similar situations for other customers.
  

  Thank you for giving us the chance to make this right.

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the airport parking near SJC on 5/11/2024. We were charged $49.40, as stated on the website. Since then, by about mid-month of each month, there was a charge of $1.95 via our credit card on their file. We didn't notice it until this August, when the charge was raised to $2.95. We did not subscribe to any of Way.com's services. We called our credit card company to open a dispute. The credit card bank was able to reverse the charges since January of this year. They couldn't do anything about 2024. Since this was a small amount of money, we did not notice the monthly charge until now. This is not a honest way of doing business. Thank you.

  

  Business Response

  Date: 08/26/2025

  Dear ******, 

  Thank you for bringing this to our attention. I understand how frustrating it must have been to see recurring charges you werent expecting, and I want to clarify how this works.
  

  When a parking reservation is first booked through our platform, customers are automatically enrolled in our Way+ membership, which provides discounts and additional benefits. At checkout, there is an option to opt out of the subscription before completing the purchase. If that option is not unchecked, the membership continues on a monthly basis.
  

  I can see how easy it would be to miss this detail, especially if the charge is small and not immediately noticed. Im glad your credit card company was able to reverse the most recent charges, and Ive made sure your subscription has been fully canceled so no further charges will occur.
  

  We certainly dont want you to feel misled, and Ill also share your feedback with our team to make sure were presenting this option as clearly as possible during checkout.
  

  Thank you again for reaching out, please let me know if there is anything else I can assist you with. 

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airport parking at *************************** for July 11 at 10am- July 14 at 2am. When I arrived at the lot I could not understand how to enter as there was no parking attendant. I opened the app to see if there was a QR code to enter the lot, but there was not. I took a ticket from the machine even though I had already prepaid. I put my phone in my pocket and proceeded to the Hilton airport shuttle to the airport. I looked at my phone and saw that when I put it in my pocket it swiped to extend my parking until Aug 9 and had charged me an additional $500. I immediately called Way.com and explained the entire situation and asked then to reverse the charge. I was assured I would be refunded upon check out on July ***** flight was delayed and I checked out on July 15. I have called and emailed for two days attempting to retrieve a refund and have been told I am being given a credit for future parking, which I do not want. I have contacted the ****** twice to request a receipt showing my check out date of July 15 and have provided my original parking ticket, which they used to check me out on July 15. They are not responding. Please find attached the confirmation I received of the extended parking until Aug 9 that was issued in error, along with the phone log showing my call to Way.com in *********, ** at 10:07am to report the error as soon as I noticed it and request a refund, my original parking receipt showing July *****, my flight itinerary showing delay and arrival to ****** on July 15. I have also included my parking ticket showing check in on July 11 at 9:54am, which was also the receipt returned to me to use for exiting the parking lot on July 15. This is the only receipt I was given. I have called the Hilton to request further records to prove my check out date.

  

  Business Response

  Date: 08/12/2025

  Dear *******,

  
  Thank you for taking the time to share the full details of your experience. I understand how frustrating and stressful this situation must have been, especially with your travel delays.

  
  Ive confirmed that your refund for the additional $464.50 charge was processed on August 9, 2025. Depending on your bank, it may take a few business days for the funds to appear in your account.

  
  We truly regret the confusion at the lot and the inconvenience it caused. Ive shared your feedback with our team to help prevent similar issues in the future, including clearer instructions for unattended lots and safeguards to avoid accidental booking extensions in the app.

  
  If you have any further questions or concerns about the refund or your experience, please dont hesitate to reply to this message so we can assist right away.
  Thank you for giving us the opportunity to resolve this for you.

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a same-day reservation for airport parking using Way.com. This was my first time and was pressed for time due to a last minute change in transport. Reservation was made in June 28, 2025 until July 11. Confirmation order #OG153083374. The photos advertised and reviews scored high. The actual lot was the complete opposite. This was fraudulent advertising. I didnt have time to find an alternative without missing my flight so I called my son in ******* to go get my car out asap which he was able to do 2 hrs later (he had my reservation email with confirmation number). I immediately asked for a refund but the lot never handed any paperwork. They barely spoke English. Way.com knew I got my car out but refuse to refund me without the paperwork. Im fortunate I could get my car out 2 hrs later. Further research on ****** about the lot was eye-opening with cars damaged, poor service, etc. I filed a claim with my credit card company after giving Way.com ample time to make this right. They should not be in business with false advertising. I will never use them again. Photos, emails and documents have been emailed to the business via numerous attempts to resolve this for a refund.

  

  Business Response

  Date: 07/29/2025

  Dear *********,

  Weve reviewed your reservation and all communication youve submitted, and we appreciate you taking the time to provide photos and documentation. Its clear you acted quickly to retrieve your vehicle under difficult circumstances, and were glad your son was able to assist.

  Please know that we take complaints like yours seriously and continue to evaluate the quality and reliability of our partner locations. Regarding your refund request: our system currently shows that a chargeback dispute has been filed through your credit card provider. While the dispute remains open, were unfortunately unable to process the partial refund you requested the account is temporarily locked from any transactions until the dispute is resolved.

  
  Once your credit card company drops or closes the dispute, we can resume action on our end and move forward with the refund as discussed. Were here to help make that happen as smoothly as possible once the hold is lifted.

  
  Thank you again for bringing this to our attention, and we do hope youll reconsider working with us in the future. If you have any questions or need assistance navigating the dispute process, please dont hesitate to reach out.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a parking reservation through Way.com for San Diego Comic-Con. Everything looked good online I had a confirmation, paid in advance, and even got directions. But when I arrived at the lot, the staff told me that all Way.com reservations were being turned away. No notice, no refund, no help. Just a waste of time and money.Because of this fiasco, I was late getting into Comic-Con and missed the main panel I had been looking forward to for months. Way.coms complete lack of communication and customer service is *********************************** charged me for a service that didnt exist. I will never use this platform again, and I strongly recommend others avoid it unless you want to get scammed and left stranded.

  

  Business Response

  Date: 07/25/2025

  Dear *******, 

  Were truly sorry for the frustration and inconvenience you experienced during San Diego Comic-Con. Missing the panel youd been anticipating for months due to a parking issue is understandably upsetting, and we take full responsibility for the disruption this caused.

  
  Weve reached out to you via email to apologize directly and let you know that your refund has been processed. We are also actively investigating why the lot turned away Way.com reservations, especially as we have a contract with that location. Your experience highlights a serious breakdown in communication, and were committed to making sure it doesnt happen again.

  
  Thank you for bringing this to our attention. Your feedback helps us improve, and we genuinely regret letting you down at such an important moment.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to express my deep frustration and disappointment with The ************************* Lot 2. I paid a total of $260 for 10 days, including $130 extra for what I expected would be premium, reliable service. Instead, we experienced one of the worst services Ive ever encountered.This was my first time using Way.com, and I chose it because I trusted it would make our travel smoother especially since I was traveling with my family, including my child who has special needs. That trust was completely broken.The staff was rude and unprofessional. The shuttle driver dropped us off at the **************** instead of our terminal without warning, causing a serious delay that nearly made us miss our flight. Even worse, my son has limited mobility and cannot walk well yet we were forced to walk up and down stairs, which was painful and incredibly stressful for him and for us as a family.I trusted Way.com to take care of us. Instead, we were treated with disregard and left in a situation that was unacceptable and completely avoidable. I hope Way.com takes this seriously and reconsiders working with this parking lot. No family especially one with a special needs child should be put through something like this.

  

  Business Response

  Date: 07/21/2025

  Dear ******,

  Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you and your family faced during your visit to The ************************* Lot 2. What you described is deeply upsetting, and we regret that your first encounter with Way.com did not reflect the standard of care you and especially your son deserve.

  
  Please accept our sincerest apologies for the frustration, stress, and pain caused by the shuttle drop-off arrangement and the behavior of the staff. Traveling with loved ones, especially those with special needs, should feel supported and smooth not difficult. Your trust in us means everything, and its heartbreaking to learn that it was compromised.

  
  That said, we do want to clarify that the listing for this location does include a notice stating:
  The shuttle service is currently operational but only provides drop-off at the AirTrain station due to ongoing construction, from where customers can reach the terminal.
  For future travelers needing shuttle details, the contact number provided is ************.

  
  While we understand this doesnt ease the strain you experienced, we include this information to ensure transparency during booking. Since the reservation was completed and used, were unable to issue a refundbut please know that your feedback is being taken very seriously. We're escalating this to our operations team to review the professionalism and service standards at this location and will carefully consider ongoing partnerships with providers who fail to meet expectations.

  
  Were so sorry again for the distress this caused your family. If theres anything else we can do to make things right or support you in future bookings, were here.

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online reservation on global airport parking llc website (****************************************) on July 2, 2025 for a 7-day overnight parking at the *** long term airport parking lot.However, the ********************* Parking Lot does not take online reservations at all. They use a ticketing system. I found out after my trip that global airport parking llc misled customers on their website by stating "*** ***************** Parking Lot" with an address (******************) right next to the official *** ************************* Lot (******************). This is a clear business fraud. I am requesting ************************** to fully refund my reservation.

  

  Business Response

  Date: 07/14/2025

  Dear *****,

  Thank you for reaching out and sharing your concerns regarding your recent reservation with ***************************
  After reviewing the emails you sent us, our team promptly contacted the location in question to verify the reservation process. They confirmed that they do accept online reservations, and your booking was processed accordingly. However, we understand the confusion caused by the address listed on your receipt, which differs from the official BWI ***************** Parking Lot. We sincerely apologize for any inconvenience this may have caused during your trip.
  To resolve the matter, our team has already processed a refund for your reservation. Initially, this was issued as ********, and you should have received an email with instructions on how to use them for a future booking. That said, we also refunded the full amount back to your original form of payment to ensure you're fully reimbursed.
  If you have any further questions or need assistance with anything else, please dont hesitate to reach out. Were here to help.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased parking on the way.com website for ******************************************. The parking lot was at ******************************************. When purchasing, all it showed was the 96 dollars for parking, taxes, and fees included, there was no mention of any additional fees, and I verified this by trying to purchase it again once this problem came about. When I arrived at the parking lot, the attendant said I had to pay an additional 5 dollars per day for the 14 day parking (70 dollars more) because they claimed I had an SUV. I had a 2006 ****** Rav 4 which is a cross over, not an SUV. Regardless though, they added a fee that was never mentioned before which is a scam and false advertising. AFTER purchase, there is a note that says there is a fee for SUVs, but again, it was a cross over not an SUV, and the note appeared after the purchase and in the fine print. It was clearly a disingenuous attempt to scam and falsely advertise. I no longer wanted to park there because of this and found alternative parking at the airport as a result and respectfully demanded a refund through two phone calls and an email, but they would only give me a credit, not an actual refund. I dont want a credit because I could just be scammed in the same way again. I am requesting a full monetary refund to my credit card as I should rightfully be allotted. There site should be changed or looked into for scamming, at the very least for the parking ad that I purchased.

  

  Business Response

  Date: 07/11/2025

  Dear *****,

  Thank you for reaching out and for taking the time to detail your experience. We understand how frustrating it must have been to encounter unexpected fees upon arrival, especially when those costs were not clearly presented during the booking process.

  
  While there is a note on the website indicating that additional charges may apply for SUVs, we acknowledge that this information was not prominent during checkout and could easily be missed. Based on your description of the vehicle and the situation, we agree that greater clarity is needed to avoid confusion.

  
  We've gone ahead and processed a full refund back to your original credit card. Depending on your banks processing time, you should see this reflected within a few business days. Your experience helps us identify areas where we can do better and strengthens our commitment to transparency. Please let us know if theres anything else we can assist with were here to help.

  Customer Answer

  Date: 07/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I disagree that there was any details of fees prior to parking purchase, but I appreciatively accept the refund.  Thank you for your time.  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking spot near *** on 3/1/2025 for $92.95. The booking was to park from 6/18/2025 through 6/25/2025. When I arrived, the lot attendant said they don't have any agreements with Way.com and were not going to honor the price. I had to catch my flight so I left my car at the same lot. The attendant said there have been multiple victims of this scam that he's personally witnessed. Way.com then canceled my reservation and told me there was nothing I could do. I'm now having to pay more than double the amount of my reservation. Way.com should pay the difference of what it is costing me to retrieve my vehicle.

  

  Business Response

  Date: 07/17/2025

  Dear ******,

  First and foremost, I want to sincerely apologize for the experience you had at the parking location near ***. I completely understand how stressful it must have been, especially while trying to catch a flight, and I deeply regret the inconvenience and additional expense this has caused you.

  
  Unfortunately, the location recently went under new management, and we were not made aware of the changes prior to your reservation dates. While weve been working to re-establish agreements with the new management team, there was a breakdown in communication and some staff on-site were not informed about our ongoing partnership. We recognize how unacceptable that is and take full responsibility for the confusion and frustration it caused.

  
  Please know this is not representative of the standard we hold ourselves to at Way.com, and were working diligently to prevent similar incidents from happening in the future. While were unable to reimburse the additional fees you were charged by the lot, we genuinely want to make it right. As a gesture of our apology, weve added ******** to your account, which you can use toward future parking reservations with us. We hope this helps ease the inconvenience and shows our commitment to improving your experience going forward.
  If you have any questions or need help applying your ********, feel free to reach out to our support team anytime.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23504637
  
  I am rejecting this response because:

  There are no way bucks in my account, nor does your response provide an amount that you are proposing. Please provide details relating to your offer to resolve this issue. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 07/18/2025

  Hi ******,

  
  I hope you're doing well! I've attached a screenshot showing the Waybucks that were added to your account.

  
  We sincerely apologize for the miscommunication. Typically, it takes about 24 hours for the Waybucks to reflect on your account, and we appreciate your patience during that time.
  Please let me know if you have any other questions or need further assistance.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23504637
  
  I am rejecting this response because:

  I spent over $150 more than I should have as a result of your doing. I want to negotiate in good faith so that we can both be satisfied. 

  Although I'm reluctant to continue doing business with the company, I would like to have this resolved and accept half of my $150 loss in Way bucks. I feel the $10 offer is unreasonable and would like to counter with $75 in way bucks. 

  Thank you. 

  
  Sincerely,
  
  ****** *******