Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charging of entirety of my signing of way car wash services. 6. Months after signing noticed several charges to my account, one car one account ever used. Although initially down loading 2 other accounts one myself one the station attendant which both never resulted in initiation of the car wash. The attendant and myself called the way company for support which initiated the wash cycle. When myself or the attendant couldnt delete the first two in app we called the way company again and they said they couldnt delete it either but assured us that they were suspended from their end and to just use the last membership loaded. I went about 6 months then seen 3 charges by chance on an alert from my bank, I called and they refunded the charges. But looking at my bank statement of charges they have been charging for all of the download memberships pluss sometimes one extra. I have a tally of REMOVEDafter that first call and another REMOVEDbefore that initial call. This is grand larceny from a company on its patrons. Currently in arbitration with way.com. Also today they were able to remove the first two non working memberships remotely, when previously was told they couldnt remove. I feel as if I was intentionally deceived and taken advantage of. What if I never seen the REMOVEDalert!

  

  Business Response

  Date: 09/02/2026

  Dear REMOVED,
  

  Thank you for bringing your concerns to our attention. We understand the seriousness of your complaint regarding the multiple charges you identified on your account.
  

  We have received your BBB complaint and are currently reviewing the details you provided, including the membership accounts associated with your information, the billing history, previous contacts with our support team, and any refunds that may have already been processed.
  

  We understand your concern that you were previously advised that certain memberships were suspended and would not result in additional charges, but you later discovered recurring charges associated with multiple memberships. We are working with our Car Wash team to investigate the account history and determine exactly what occurred.
  

  Because you have identified a disputed amount of approximately $1,600, we want to ensure the matter is fully reviewed before providing a final response. We will follow up with you once our investigation is complete and we have confirmed our findings.
  

  We appreciate your patience while we look into this matter.

• Initial Complaint

  Date:07/28/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com hid a recurring $110 subscription inside a one-time reservation for December 2026. They billed me $775.2 over 7 months without my consent and are now refusing a refund by citing a blanket non-refundable policy. Complaint Category: Billing/Collection Issues Desired Resolution: Refund Description of Incident: I am filing a complaint against Way.com regarding deceptive auto-enrollment practices and unauthorized billing. I purchased a one-time reservation with Way.com for the single month of December 2026. I did not sign up for, nor did I consent to, an ongoing monthly subscription. Way.com utilized a deceptive checkout flow to automatically enroll my payment method into a recurring subscription without my explicit knowledge. As a result, Way.com has charged my credit card $110.00 per month for the past seven (7) consecutive months, totaling $770.00 in unauthorized charges. Upon discovering these charges, I immediately toggled off the auto-renewal feature in my account dashboard to prevent further unauthorized billing. I then contacted Way.com customer service via email to demand a full refund of the $775.20. Customer support replied and flatly denied my request, stating that the charges are "non-refundable."A company's internal refund policy cannot legally apply to funds obtained through deceptive, unapproved autorenewals. I am a consumer who requested a single, fixed-term service, and I should not be forced to pay for a hidden, multi-month subscription trap.Desired Outcome: I demand that Way.com corporate management review this case and issue a full refund of $775.20 to my original payment method for the seven months of unauthorized subscription charges.

  

  Business Response

  Date: 07/29/2026

  Dear REMOVED,
  

  Thank you for contacting us. We have reviewed your concerns regarding your reservation and the recurring subscription charges on your account.
  

  We understand your frustration and appreciate the opportunity to clarify what occurred.
  

  During the checkout process, customers are presented with the option to enable or disable the Auto-Renewal feature before completing their purchase. As shown in the checkout screenshot associated with your transaction, the Auto-Renewal option was available for review and selection prior to placing the order.
  

  Regarding your reservation, the non-refundable policy applies to the parking reservation itself. This policy is determined by the parking facility, not by Way.com, and is disclosed during the booking process. As the reservation was purchased under the vendor's non-refundable terms, we are unable to issue a refund for the reservation.
  

  Our records also indicate that the subscription remained active until the Auto-Renewal feature was turned off in your account. Once it was disabled, no additional subscription renewals were processed.
  

  After carefully reviewing your account and the details of your purchase, we are unable to approve the requested refund for the subscription charges. We understand this is not the outcome you were hoping for, but our decision is based on the account activity and the selections made during checkout.
  

  We appreciate your feedback regarding the checkout experience and will share it with our internal team as we continue to evaluate ways to make the enrollment process as clear as possible.

  Customer Answer

  Date: 07/29/2026

   
  Complaint: 25101250
  
  I am rejecting this response because I never signed up for auto renewal during the first process because I knew it was just one time I wanted to avail the service. I am going to escalate the issue with REMOVEDand if required local court. 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 08/04/2026

  Dear REMOVED.

  Over the past several months, our White Glove Monthly Parking team made multiple attempts to contact you to ensure everything was going well with your monthly parking reservation. Unfortunately, they were unable to reach you. If they had been able to connect with you during any of those outreach attempts and learned that the renewals were unintentional, we could have helped stop the recurring charges sooner.
  

  In addition, an email confirmation was sent for each monthly renewal, the Auto-Renewal option was presented during the checkout process, and the Auto-Renewal feature could have been turned off at any time through your Way.com account.
  

  Because the reservation renewed over a seven-month period and payments for the leased parking space have already been remitted to the parking operator, we are unable to issue a full refund.
  

  However, as a one-time courtesy, we would like to offer a partial refund of $350, which can be issued back to your original payment method. If you choose to accept this resolution, we kindly ask that you withdraw your BBB complaint, as we consider this offer to be a good-faith effort to resolve the matter amicably.
  

  Please let us know how you would like to proceed, and we'll be happy to assist.

  Customer Answer

  Date: 08/04/2026

   
  Complaint: 25101250
  
  I am rejecting this partial refund offer. I purchased a strict, one-month parking reservation for December. I did not sign up for, nor did I consent to, an auto-renewing monthly subscription. Way.com has systematically deducted unauthorized recurring charges from my credit card for past six months without my explicit permission. Your internal remittance of these funds to a third party parking operator is an internal operational matter and does not absolve Way.com of liability for an unauthorized billing. I demand a full refund of all charges billed outside of my original one month December reservation.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/25/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago i signed up to use services (Airport Parking) provided by Way.Com. Periodically, I receive emails from Way.com with offers and promotions. On July 24, 2026, I received an email with a coupon code "NEAR26" for 10 % off Parking. No other statements about the use of the coupon (restrictions, limits, exclusions). On July 25, 2026, I went to Way.com to make a reservation for airport parking and intended to use the coupon. When I entered the coupon, the price was $ 5 less than the initial price (the total of the order was $184.50). I called customer service to ask about the issue with the coupon and was told that the coupon was for up to $5 off. This is false and misleading advertising.

  

  Business Response

  Date: 08/19/2026

  Dear Mavi,

  Thank you for bringing this to our attention. We understand your concern regarding the NEAR26 promotional code and apologize for the confusion surrounding the discount.
  

  The promotional code was configured to provide 10% off the reservation, up to a maximum discount of $5. While the discount applied to your reservation was correct based on the promotions configuration, we understand that the email may not have made the $5 maximum clear enough.
  

  We appreciate you taking the time to share your feedback. We will review the wording of our promotional communications to help ensure the terms and limitations of future offers are clearer.
  

• Initial Complaint

  Date:07/24/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved parking on way.com for my birthday dinner in REMOVED, I found a garage, input information about my car and paid them $70 to "reserve a parking spot"When I got there my reservation was refused because of the model of my car, which was included on the reservation on way.com - at this point I was annoyed by stuff happens. I understand way.com is a middle REMOVEDhas been absolutely abysmal. I called immediately after the problem and the REMOVEDwas extremely hard to understand, kept telling me to ask to speak to the manager at the garage (I had already found a street parking spot) and in general was unhelpful. I was told in 48 hours I'd hear back from the customer car team. Fast forward 6 days and I just heard back that they will not be refunding me because "they have evidence other customers reservations were honored at the lot"Way.com will take your money but gives absolutely no guarantee that your reservation will be honored and is impossible to deal with after the fact. I'm seeking a chargeback from my credit card company.

  

  Business Response

  Date: 07/27/2026

  Dear REMOVED,

  Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced.
  

  We understand how disappointing it must have been to arrive at the parking facility and have your reservation declined, especially after providing your vehicle information during the booking process. We also regret that your experience with our customer support team did not meet your expectations.
  

  After a further review of your case, we can confirm that a full refund has been processed for your reservation. We hope this helps resolve the financial aspect of your concern.
  

  Your feedback regarding the reservation process, vehicle compatibility, and your support experience has been shared with the appropriate internal teams. We are committed to improving our processes to help prevent similar situations in the future.

  We appreciate you bringing this matter to our attention and apologize again for the inconvenience this experience caused.

• Initial Complaint

  Date:07/09/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/29/2026 i purchased a car wash on line at way.com confirmation #WAY1057852117A217 i need a barcode to use the car wash i bought. I contacted support on 6/29/2026 by phone they said they would contact me by email or phone within 24 hours, I never heard from them i contacted them on 7/7/2026. They replied to me by email saying to go to the way app and access the bar code, i have the app and have tried the get the bar code it says "no recent orders" they have bent over backwards and made every excuse that I've heard of. All i want is a refund for the REMOVEDi spent back to the payment (card). I tried to upload emails/payment info/ and other they are jpeg format it came back as error?

  

  Business Response

  Date: 07/14/2026

  Dear REMOVED,
  

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've experienced while trying to access the car wash you purchased.
  

  We understand your concerns regarding the missing barcode and the difficulty you've encountered despite contacting our support team. We regret that your experience did not meet the level of service we strive to provide.
  

  Our Car Wash Support team has been notified of your case and will be reaching out to you directly to review your order and work toward a resolution. They will also address your refund request and provide you with the next steps as soon as possible.
  

  We appreciate your patience and the opportunity to make this right. If you have any additional questions in the meantime, please feel free to reply to this complaint.

  Customer Answer

  Date: 07/14/2026

   
  Complaint: 25032853
  
  I am rejecting this response because: All i want is a refund I've gone a round & round with different REMOVEDtelling me to go to the app, i have tried three times to access the barcode the the app tells me the same thing " no purchases made" if a barcode does exist they could send me a screen shot or something of the sort,  To be quite honest with you I don't think a barcode does exist at this point I think they are scammers after other reading reviews and complaints how could think different, Any credible business small or large would make an effort to resolve this issue not an effort to make excuses in till there held accountable to some degree they will continue and consumers will pay the price "literally". Thank You REMOVED.    
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 07/23/2026

  rom: REMOVED<REMOVED>
  
  

   

  Hello way refunded my REMOVEDlast week as of now its all good the refund was all i wanted thanks for the help. REMOVED

• Initial Complaint

  Date:07/08/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Way.com I am filing this complaint regarding an automatic renewal charge of $148.32 made by Way.com.I originally purchased one month of parking through Way.com. After my parking period ended, Way.com automatically charged my debit card $148.32 for a renewal.I did not use the renewed parking service at all after this charge. As soon as I noticed the charge, I contacted Way.com and requested a refund. However, my request was denied based on their terms and conditions.I also disputed the transaction with my bank, REMOVED. The bank initially issued a temporary credit during the investigation, but later reversed it after Way.com responded.Although the charge may have been processed as an automatic renewal, I received no benefit from the renewed service because I never used it. I contacted the company promptly after discovering the charge and requested cancellation and a refund in good faith.I respectfully request that Way.com issue a full refund of $148.32 as a one-time courtesy since the renewed parking service was never used.Thank you for your time and consideration.

  

  Business Response

  Date: 07/14/2026

  Dear Customer,
  

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to review your case.
  

  After reviewing your account, we confirmed that the charge of $148.32 was processed as an automatic renewal of your monthly parking subscription. During the initial purchase process, customers are notified that the parking subscription will automatically renew unless canceled prior to the renewal date, as outlined in our terms and conditions.
  

  We understand your concern regarding not using the renewed parking period and appreciate that you contacted us after noticing the charge. As a courtesy, we have reviewed your request; however, the renewal was processed according to the subscription terms agreed to at the time of purchase.
  

  We value your feedback and understand that unexpected renewals can be frustrating. We encourage customers to review their subscription settings and cancel future renewals before the next billing date if they no longer wish to continue the service.
  

  Thank you for taking the time to share your experience.

• Initial Complaint

  Date:07/08/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you plan on making a reservation through Way.com to park your car here before a trip - DO NOT DO IT!It was the absolute worst experience ever. I parked my car here FROM June 14th to the 16th 2026, came back after a few days to find my car vandalized. This company did not even give me a courtesy call to inform me of what had occurred. Before walking to my car, I checked out at the front desk, and STILL I was not informed of the damages done to my car. Once, I got to my car to drive home, I found it in a horrific state. I asked to speak to the manager right away, and he was extremely rude and dismissive. After filing a police report I reached out to Way.com for an explanation and to have the repair covered. GUESS WHAT? They refused!Now, I will take this to the legal route - I will be filing an action in the Massachusetts Small Claims Court and a formal complaint with the REMOVED's Consumer REMOVED

  

  Business Response

  Date: 07/14/2026

  Dear REMOVED

  Thank you for sharing your concerns with us. We sincerely apologize for the experience you had with the parking facility and understand how upsetting it must have been to return to your vehicle and discover the damage.
  

  We want to assure you that we are actively working with the parking vendor to review the situation and assist with addressing the additional charges and concerns related to this incident. We have also issued a refund for your original Way.com reservation.
  

  Our team will continue to follow up with the vendor and will provide you with any updates as we receive more information. We appreciate your patience while we work through this matter and will continue to advocate for a resolution on your behalf.
  

  Thank you for bringing this to our attention.

  Customer Answer

  Date: 07/17/2026

   
  Complaint: 25024819
  
  I am rejecting this response because:
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 07/20/2026

  I am requesting to have the car repair be covered completely. I would like the Way.com company to take responsibility for their lack of security and customer service disrespect. 

  

  Business Response

  Date: 07/27/2026

  Dear REMOVED, 

  Thank you for bringing your concerns to our attention. We are sorry to hear about the condition of your vehicle upon your return and understand how upsetting this experience must have been.
  

  We take reports of vehicle damage seriously and would like the opportunity to investigate your claim thoroughly. However, we have been unable to locate your reservation based on the information provided in your BBB complaint.
  

  To assist you, we kindly ask that you provide your Way.com reservation number or booking confirmation number. This information will allow us to identify your reservation, review the details of your case, and coordinate with the parking facility regarding the reported incident.
  

  Once we receive your reservation information, we will promptly investigate the matter and work toward an appropriate resolution.
  

  We appreciate your cooperation and look forward to assisting you.

  Customer Answer

  Date: 07/28/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. My reference number is 255-043.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/28/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a reservation number: OGI59674107 Paid $20 for it. Upon arrival to parking garage in REMOVED, the parking manager says they never heard of Way.com. He told me to call them to straighten things out. I was furious with Way.com but i had to go to doctors appointment. The attendant said it be $50 for 3 hours if Way.com ends up not giving a REMOVED. Upon my return i call way.com to get to the bottom of this. The first REMOVEDwas useless beyond saying sorry, well reimburse your $20 and have a nice dayThe next REMOVEDtried to pass it off by saying they ll investigate blah blah blah. I tell them that i m in the parking facility right now and to troubleshoot it in real time. The REMOVEDthen calls the garage directly. Parking manager answers the phone and then says they never heard of Way.com much less have them in the system despite telling the parking manager there should be. She then calls me to say there is some kind if disconnect between their management and our management, we have to investigateI said i didnt care about the misalignment between both companies as i should not bear zero consequences as thats what was presented to me on the Way app. She said she would raise it to management to get the $50 i ended up paying for parking They REMOVEDlied to me today saying theyd offer $25 credit which is nonsense and is not a direct reimbursement to my credit card. Secondly i paid $50 not $25 Thirdly Sia the REMOVEDhad the nerve to state:After reviewing your reservation, we confirmed that your actual parking duration was approximately 3 hours. However, according to the parking receipt, your vehicle exited 9 minutes after your reserved check-out time, which resulted in an additional parking charge of approximately $5.She making the assumption that i exited 9 minutes after the reservation. 1. They didnt charge me beyond three hours. The receipt might have stated i was charged 9 minutes after but i was NOT charged beyond 3 hours as a courtesy.

  

  Business Response

  Date: 07/14/2026

  Dear REMOVED,
  

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced during your parking reservation.
  

  We understand how disappointing it must have been to arrive at the parking facility only to learn that the reservation could not be honored as expected. We also recognize the inconvenience of having to pay the parking facility directly while trying to resolve the issue in real time.
  

  After reviewing your case, we have confirmed that a full refund has been processed for the amount you paid to Way.com for your reservation.
  

  We also appreciate your clarification regarding the parking receipt and your explanation that you were not charged an additional fee beyond the three-hour parking cost. Your feedback has been shared with the appropriate team as we continue to review the circumstances surrounding this incident and our partnership with the parking facility.
  

  We regret that your experience fell short of our standards and appreciate you taking the time to share your concerns. Your feedback helps us identify areas where we can improve our service and prevent similar issues in the future.

  Customer Answer

  Date: 07/14/2026

   
  Complaint: 24991321
  
  I am rejecting this response because:

  i had requestREMOVEDa refund of the $50 to my crREMOVEDit card that i was forcREMOVEDto pay the garage as a result of Way.coms negligence and the time lost explaining this calamity that otherwise you would have ho hummREMOVEDoh well-REMOVEDabout. You guys only refundREMOVEDthe $20 i paid Way. But that part was rectifiREMOVEDas i had statREMOVED. Your resolution of confirming the $20 refundREMOVEDaccomplishREMOVEDnothing except using up a volley on this platform

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/22/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased for pre-paid parking with Way and they provided a REMOVEDCode to show upon entry. When I arrived at the REMOVED, they scanned the REMOVEDcode, and it was invalid. They said this company has issues frequently and consider it a scam.Order Number #OGI59575042 (I have picture of REMOVEDcode and the Lot's system showing invalid, but your system won't allow tu upload, please provide alternative method to upload images)When contacting, they replied with "sorry this happened, in order to refund we need you to send the receipt of your parking payment". This is unreasonable and irrelevant for the next reasons: 1) they should have digital record that the REMOVEDcode was scanned and invalid and therefore not used or claimed. 2) the parking lot and the alternative one in which I ended up parking are street lots which do not provide detailed reciepts except for generic ticket, which I also submitted and they refused to accept. 3) I parked in an alternate lot, why would they need proof of how I was able to solve a problem they created by providing a fake REMOVEDcode? 4) Lot attendee had clearly had issues with way.com before, he laughed and said "they are scamming people, your not the first one". 5) Way.com has issued a temporary "store credit" and has asked to submit further details on parking payment, which I don't have because I paid cash on site.Not only do I request a full refund. Store credit is unacceptable since I will not be doing business with this company ever again. Further, I would like this company to be reprimanded and tagged for scam/fraud, and a public acknowledgment and apology for providing invalid REMOVEDcodes. I am considering legal counsel to avoid other customers from being defrauded.

  

  Business Response

  Date: 06/26/2026

  Dear REMOVED,

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced when attempting to use your prepaid parking reservation.
  

  We understand that your QR code was not accepted at the parking location and that you were required to make alternate parking arrangements. We have reviewed your concerns regarding the reservation and will be processing a full refund for your order #OGI59575042.
  

  We apologize for the frustration this situation caused and appreciate your patience while we worked to resolve this matter. Your feedback regarding the check-in experience has been shared with the appropriate team for review.
  

  Thank you for giving us the opportunity to address your concerns.

• Initial Complaint

  Date:06/13/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i used parking services with this company once. i have been charged monthly 3.95 at least two months of not more for no apparent reason. please refund me or i will file a chargeback.

  

  Business Response

  Date: 06/26/2026

  Dear Alexandria,

  Thank you for bringing your concern to our attention. We apologize for any frustration caused by the unexpected monthly charges.
  

  After reviewing your account, we confirmed that the $3.95 monthly charges are associated with a Way+ subscription that was added during the reservation booking process. During checkout, there was an option to opt out of the subscription; however, we understand that this may not have been clear.
  

  As requested, we have canceled your Way+ subscription to prevent any future charges. We are also reviewing the account and will process a refund for the applicable subscription charges.
  We appreciate you reaching out and allowing us the opportunity to address this matter.