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Business Profile

Employment Counselor

PSI Services LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for PSI Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PSI Services LLC has 16 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 152 Customer Reviews

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    Review Details

    • Megan M

      Date: 12/19/2024

      I was supposed to take an exam through PSI online with live proctoring. The exam never loaded. The exam was scheduled for 4pm. I started loading the exam at 3:50. At 4:10 I submitted a ticket and started searching for a phone number to call. I finally found a trouble shooting option and attempted to restart the exam and it still didnt work. It was now 4:15 and past the allowed time to start the exam late. I had been sitting there for 25 minutes trying to load the exam. I finally found a phone number to call and was told I would have to reschedule the exam and pay another fee. I told them that was bs because it was not my fault the exam didnt load. They asked me to call back in ***** hours so they could investigate the issue. Today they told me I still had to pay for a new exam because their end showed that I never completed all of the system checks and didnt submit a ticket for the issue. I told them I did submit a ticket but was never sent a confirmation number, I also told them I hadnt been able to log in properly when I tried through their website and that when I clicked the reset password button I never got an email despite them having my correct email on file, I also told them that the exam never gave me an option for system checks it just kept telling me to wait while the exam loaded. I said if they couldnt waive the fee for retaking the exam then they should refund me the fee for the initial exam because I didnt get to take it. She kept telling me that wasnt possible so for once in my life I asked for a manager who I am now stuck waiting to get a call from. This company is ridiculous and if I could go through another company for the exam I have to take then I would

    • Phillip S

      Date: 12/02/2024

      This company is absolute trash. I paid $269 to take the **** exam. The ******* stated they thought the expiration date on my driver license was hard to read when I held it up to the camera for the pre-exam checks and to submit a pic (even though I had already submitted a clear visible copy that the ******* could see when I pre-registered in mid-November.) The ******* then immediately cut the connection for the test before I could even respond. The kicker is...... this ******* intentionally blocked my access to take the test based on my computer's IP address. I was unable to comply with their request to upload a new DL pic or even reenter the testing website. I called the customer ********************** for *** and was jerked around for over 90 minutes. Initially I was told that my session was cut because I had an expired driver license. I told the *** that my license is good thru 2029 and I had uploaded a pic that clearly showed this. I was then transferred to "technical service" who told me the first *** was lying and it was my computer malfunctioning, not anything on their part and that they would never block someone from taking a test. After 90 minutes of the tech *** asking me to remove all my computer firewalls and antivirus software and let him have unrestricted access to my computer, he said "we'll open a ticket and get back to you later." I spent 2 months studying for this exam and paid $269 to not have to opportunity to take it. After I got off the phone with ***, I reenabled my anti-virus and for good measure turned on my ***. Amazingly, as soon as the *** came on and assigned a random IP address to my computer, I could access my **** and *** account (though I couldn't take the test as it was past the proctored time.) So, the *** ******* terminated my exam link prior to the test and blocked my IP address so there was no way I could log back in, while then asking to have unvetted access to my computer with the anti-virus and firewalls disabled.

    • Amanda B

      Date: 11/11/2024

      I was sent to ************************** to ******* my licensure exam. The map provided was not accurately reflected through ***'s website/directions (placing the address in the middle of an undeveloped area with no buildings) and I went to *** directly for help finding the location thinking I was completely lost. I live in a frontier area and have to drive from several hours away to reach a testing center. Ergo, I am not familiar with the area. Staff at *** told me that the college doesn't do any proctoring, and aparently other people have shown up there with the exact same problem. I called the test taker support line and they told me they would call me back within 2 hours (AFTER my scheduled test period). Not only did they not call me back, but they will not reschedule me because the "address provided was correct" despite their directions to the location being entirely ambiguous. After this, I have sense discovered the actual location and called PSI to notify them that the information they distribute needs to be corrected. I was completely dismissed. For anyone else who may have the unfortunate luck of getting scheduled at ***, please be aware that the test location is actually "TrainND Northwest". They are a seperate subsidiary of *** with their own Foundation and ***************

    • Corey P

      Date: 10/15/2024

      I applied online for a tattoo license. The state of Virginia requires you to take a theory test through PSI. I have had THE WORST experience with these people just to get scheduled for my exam. You get the runaround and have to wait 5-6 days for a response back from anyone. And usually when you do its because youre missing some random paperwork (that they never asked for in the beginning). This is all a huge waste of my time and when you speak to someone in customer ********************** to escalate your situation, they barely speak English. ****************

    • Sean D

      Date: 10/03/2024

      Door locked at test center, 10 people waiting outside. We get a call 10 minutes AFTER the test was supposed to start they are canceling.... I booked out a month in advance!? Some people drove and stayed in a hotel, but they refused reimbursement... SCAM, Unprofessional, frustrating, and ridiculous

    • Jon T

      Date: 09/24/2024

      If I could give *** and their companies a 0 star review, I would. I have been trying to get a state exam taken for months now...they have been conflicting in their information. Their follow up seems to have been outsourced and the individuals who are charged with following up and resolving the problems have broken English and are hard to communicate with.If I had a choice to employ PSI, I would not. If I could fire them, I would. They seem to have a monopoly on this testing space - I think it's time for some competition to clean their mess ****** I get to restart a several month long process to re-attempt to get this test taken. Thanks for nothing, ***.

    • Keith D

      Date: 09/09/2024

      I was scheduled for my state exam for life health accident producer could not get logged in for the exam called support that was no help support tec could barely speak English would not transfer me to a supervisor so now I am just out the exam fee I have a screen shot of the bridge secure browser stating this session has been completed for the test contact PSI support,,,,, I dont understand how PSI is still ripping people off after reading the reviews obviously there needs to be something done definitely looks like a total scam anyone having issues feel free to contact me I will be seeking legal counsel to stop these scammers Keithdowland1gmail

    • Monique M

      Date: 09/05/2024

      I arrived at the location 40 minutes prior to my testing which was at 12pm CST. I entered the building at 11:45pm CST. I was advised without so much as a look to obtain a number and sit down. I obtained the number and promptly sat down with two additional ladies. The facility was not clean and there was only one representative working at the time named ***. *** took over 20 minutes before she called my number in which additional ladies appeared studying for their medical assistant license. There were six ladies, not including myself. I did take a picture of the license plate numbers in the event that I have to file a legal complaint and require witnesses. I was the third ****** to be called as I had pulled number 7. I proceeded to stand up with only my keys and my drivers license on my ****** at the time. I stood in front of the lady and she advised that I would have to remove my turban from my head to proceed with testing. I had checked the candidate guidebook prior to coming and it advised we were unable to wear a hat. A turban is not considered a hat, it is a religious garment that in the state of ******** is observed as such. I advised her that I was unable to remove my turban in a public setting especially with other people in the room. *** proceeded to tell me that I could not test unless I removed my turban and even mentioned that I did not tie my turban right in the first place. I have never in my time of being a litigation adjuster been so disrespected, overlooked, and discriminated against because I choose to wear a turban in public for my religious/spiritual beliefs. I requested her name as well as her supervisor's name. She refused to provide me with her full name and refused to provide me with her supervisor's name and advised that I should contact ***. I was unable to take the other ladies' information down and asked to leave. I was unable to take my test or do anything aside from show her my drivers license.

    • MIKE a

      Date: 08/21/2024

      SCAM ARTIST ! Nothing but a money maker, wont let you review test results .what am I getting wrong ??

    • Yaya N

      Date: 08/06/2024

      I took my test 06/24/2024 in **. As I was being checked the guy with the metal detector wand struck me in my shoulder before the test. I finally go in and start taking my test which is suppose to be uninterrupted the same guy who hit me interrupts me and several other test takers. Upon submitting my test so I can find out whether I passed or failed and also review my questions it showed review time done. I went up to the same guy which is the ******* and as I was walking up he said you failed by 3. I asked can I review it per your policy to have 30 minutes after the test and he said it was down. So not only he hit me, interrupted my test, I wasnt allowed to review anything which gives me the inclination that they can access my test and change questions to make money. Customer ********************** isnt any help and supposedly dont have no manager or supervisor on site across seas. Made my complaint with them same day of the test and today 8/6/2024 to find out what the data report results were. Of course got the run around. Spoke to someone in a different part of the company because I randomly started trying different extensions was very open. That person said it is possible that the ******* can change things. So did I pass or is this company purposely failing people to make money.

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