Complaints

• Initial Complaint

  02/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Was told I needed to verify my identity to get my rewards after five years of membership. I verified and my driver's license was requested. I provided it and still can't get my rewards. Attempted tickets, no response.

  

  Business response

  02/19/2025

  Per our records your account is verified and you have redeemed $14.07 via ****** on 17-02-2025 at 13:11:36 EST. Please, let us know if you need anymore assistance.

  Customer response

  02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  02/12/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My account was permanently banned for fraudulent activity. Having been with SurveyJunkie for years and never having an issue I have no idea how they came to that conclusion. Ive asked but no one will come forth with anything I did that was fraudulent because I clearly never did anything fraudulent. Im insulted that they are accusing me of it. This started when I checked with customer service about a ********************** that gave me a specific error message, I sent them that error message to customer service. They told me that error message said I was using a VPN which I do, but I replied to them, I cant even access the app when my VPN is on to take a survey, consequentlyI always turn it off before accessing the app. Thats the fraudulent activity, having a vpn ? *** had it for years and it was never an issue. Ive asked to have this escalated to upper management only to be ignored. They also refuse to allow me to redeem my points for all of my time spend to complete numerous surveys already completed. Seems like slander to me.

  

  Business response

  02/19/2025

  Thank you for reaching out and sharing your concerns. We completely understand how frustrating this situation has been for you, and we sincerely apologize for any confusion or frustration youve experienced.
  After double-checking, we can confirm that your IP address is fine, and we have thoroughly reviewed your case. Were happy to let you know that your account has now been reinstated.
  Regarding the **** our policies require that it be turned off while accessing our platform, as VPN usage can sometimes interfere with survey tracking and security measures. However, we understand that this may have been unclear, and we truly appreciate you bringing it to our attention.
  Were very sorry for any inconvenience this caused, and we value your time and participation. Your points remain valid, and you should now be able to redeem them once you complete the account verification.
  

  Customer response

  02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Though being falsely accused of fraudulent activity is very disheartening.    
  
  Sincerely,
  
  ** *****

• Initial Complaint

  01/30/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have received reimbursement from Survey Junkie in excess of $600 in 2024. Therefore, Survey Junkie must issue a Form 1099.I have opted out of receiving the Form 1099 electronically. I have requested to receive a hard copy of the form mailed to my home address.I have contacted Survey Junkie 6 times requesting to know when Form 1099 will be mailed. survey Junkie refuses to provide a mailing date. This is inexplicable. Someone in the company has to know when the forms will be mailed.

  

  Business response

  02/07/2025

  Thank you for reaching out regarding your 1099 form. We understand that youre waiting for your 1099 form, and I apologize for any delays. All eligible members (those who have redeemed over $600 during 2024) are sent paper copies in the mail, to the address they have mentioned in the W9 form. In addition, we have also emailed digital copies to all members.Please note that while electronic copies were sent out, the paper copy may take additional time depending on delivery schedules in your area.

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The site has become frustrating. I have been using this app/site for years but it is coming to the point where It is purposely taking information then immedeatly screening people out without survey availability. For the past month and a half,the site has been empty only offering one survey per every three hours and the one survey that appears leads you directly to an error page or takes your information and immediately screens you out. I sent emails regarding this matter and have been told to clear my cookies ,cache/internet connection, i followed instructions and nothing has changed. in fact it purposely broke my 7 day streak bonuses 3 TIMES IN A ROW! ALL WHEN I AM ON DAY 6!ABOUT TO COMPLETE THE STREAK.they automatically make the surveys disappear. so you wont complete your streak. It is the one conclusion I have arrived to unfortunately, because it is what I am experiencing consistently. I complete my surveys thoroughly and honestly and continue to encounter this issue. I ont know what to do and it is coming to the point where it is turning me away form using this. Surveys would only appear from 10 am to 11 am MAX then disappear for the rest of the week. Forget about the weekends they make them disappear COMPLETELY STARTING THRUSDAYS AFTERNOONS. I dont know what to do at this point

  

  Business response

  02/07/2025

  Thank you for taking the time to share your experience. We understand how frustrating this must be, and we truly appreciate your loyalty to Survey Junkie over the years.
  Survey availability is determined by market research demand, which can fluctuate based on various factors, including your profile and the needs of our research partners. While we strive to provide as many opportunities as possible, we cannot always guarantee a consistent number of surveys at all times.
  We also want to assure you that there is no intentional restriction on survey availability or promo bonuses. If you are encountering errors or frequent disqualifications, it may be due to survey quota limits or eligibility criteria. We appreciate you following our troubleshooting steps, and we will escalate your concerns to our technical team for further review.
  Additionally, we encourage you to continue checking for new surveys throughout the day, as availability can change. If you experience further technical issues, please reach out to ****************************************** with screenshots of any errors, and we will be happy to assist you further.
  We appreciate your patience and your continued participation in our community.

• Initial Complaint

  01/20/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took many surveys and I accumulated $50 worth of gift cards. They claimed they would send me the card but never did. I sent multiple emails and did multiple chats with them and they have ignored me. They owe me $50. I have all of the proof.

  

  Business response

  02/07/2025

  Thank you for reaching out regarding your redemption. We sincerely apologize for any inconvenience you experienced.
  Once an eGift card is generated, an email with the claim link is automatically sent to the email address associated with your account. Were sorry if you did not receive it. To resolve this, we have now sent you a new email containing the claim link for your $55 Amazon Gift Card.
  Please check your inbox and spam/junk folders for an email from us. If you need further assistance, feel free to reach out.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been completing surveys with no issue for 2 years. Suddenly they are asking for me to send front and back of government issued identification in order to cash out my points. I do not feel safe in doing this due to identity theft possibilities. I dont know survey junkie employees or how trustworthy they are.

  

  Business response

  02/07/2025

  Thank you for reaching out regarding your Survey Junkie account verification.

  We would like to walk you through the reasons behind requiring verification to be able to continue your membership with Survey Junkie. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows us to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website. This also increases the value you create as a Survey Junkie member.
  
  To address your privacy concerns, we assure you that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring your data privacy.
  
  The Survey Junkie Privacy Policy explains how Survey Junkie collects and uses your information and clarifies the limited circumstances in which your personal information is shared. If you would like to get further acquainted with our Privacy Policy, please follow this link: www.surveyjunkie.com/privacy.
  
  That being said, we have emailed you regarding alternative verification options. Please, check your inbox and get back to us at your earliest conveience.

  
  

• Initial Complaint

  12/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have tried redeeming the $23.32 that i had accumulated on the site from doing surveys multiple times over god only knows how long, however I have been unable to after being accuse of fraud immediately after completing a high paying survey some time ago. I just want the ability to redeem the $23.32 that i rightfully earned and I'll drop the matter. Thank you

  

  Business response

  12/24/2024

  The member's account was marked for potentially fraudulent and/or unauthorized activities based on quality control measures that the Survey Junkie system has in place. However, as an exception, the member was given a last chance to recover their account and continue benefiting from our services and they have since been able to continue taking surveys and redeeming their points. We would like to recommend them to be consistent with their answers, take more time to give quality answers and provide detailed and thorough responses.
  We advise to follow the above given recommendations, as well as note that repeated offenses may result in additional flags which may put their account at risk of permanent suspension.

  Customer response

  12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  12/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Dec 17, I noticed my account had no ***********************, and there was a banner at top saying there was a problem with my account. Later that day, I received a reply, with Survey junkie saying my account has been permanently suspended because I was "tampering with links to bypass survey controls" (whatever that means). Which of course, I did not do (I have been a member for 4.5 years in good standing). I merely clicked on the links they provided, be it through the e-mails they send, their site, or their app. Therefore, they're either lying or they're the ones providing my surveys with tampered links. I of course pointed out to them that I did no such thing, and asked to explain what was going on. They replied back 2 days later (Dec 19), claiming I violated their ******************* and "no additional information can be provided on the matter." Why not? I have a right to know exactly what I allegedly did. How can they suspend me and not have information on it? Well its quite simple, really. They did this to kick me out to keep from having to pay me my redemptions. Clearly I've been redeeming too much from them. Now I cannot even redeem what I have rightfully, and legally, earned. Which is theft, plain and simple, and legally speaking. Not to mention, their wild, unfounded, and unsupported (by their own admittance) accusations are nothing but libel, defamation of character, character assassination, and misrepresentation of character. Survey Junkie must reinstate my account in full, credit me the ************************************************* their currently running boost program, and also compensate me for the days missed taking surveys, from their wrongful (self admittedly) suspension of my account.

  

  Business response

  12/24/2024

  The member's account was marked for potentially fraudulent and/or unauthorized activities based on quality control measures that the Survey Junkie system has in place. However, as an exception, the member was given a last chance to recover their account and continue benefiting from our services and they have since been able to continue taking surveys and redeeming their points. We would like to recommend them to be consistent with their answers, take more time to give quality answers and provide detailed and thorough responses.
  We advise to follow the above given recommendations, as well as note that repeated offenses may result in additional flags which may put their account at risk of permanent suspension.

  Customer response

  12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  12/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing this complaint due to being unable to resolve an issue with Survey Junky. Within the past week, I have spent hours every day giving opinions and personal information to Survey Junky and their affiliates in exchange for a price agreed upon before taking the surveys. Today alone Ive spent 30 minutes on a 30 minute survey answering many questions, giving a lot of personal information and watching videos for 65 cents and did not get credited the promised amount. Also, survey junky promised 500 bonus points for completing surveys for 7 days in a row which I did. It has been 2 days of requesting the promised points and I have been ignored and the points remain owed to me per the promotion they displayed to me daily. I am requesting the 565 points credited to my account.

  

  Business response

  12/24/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed over $116 since joining Survey Junkie a month ago. Please note that though it can be disappointing, getting disqualified or terminated from surveys is a common occurrence and a part of survey taking throughout the survey industry. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. With that being said, we want to reiterate that we value the efforts of our members and we are committed to working with third-party survey providers to constantly improve the survey-taking experience for members. Regarding the 500 points for the promo, the member will be paid out the funds once the promo ends on December 24.

• Initial Complaint

  12/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I joined "Survey Junkie" a few months ago. My email was immediately verified and I was given access to the confidential information of High End companies who trusted "Survey Junkie" to properly vet the people they "hired". As repeatedly mentioned here I wasted a lot of time and lost a lot of money due to "glitches" and not being paid out on fully completed surveys. I stopped contacting **************** about the lost points, explained the reason why the survey didn't work as it happened and moved on. My son is saving for a toy (we do the surveys together) on ****** and we would cash out at every $5 we made through "Survey Junkie". We cashed out 30 times, receiving a total of 30 $5 cards but we decided to go for $10 yesterday and when I went to cash out they refused this 31ST time, saying I had to show my legal, government ID in order to cash out the $10. and the two bonuses of $5 coming to me. When I explained to them that my husband's work prevented me from giving them that information but that I would gladly verify by phone as it is offered on thier websight they declined, saying I suddenly needed to show my ID or I would not get paid. I find it alarming for the companies that trust them that my account is still open and they are continuing to send me surveys with the confidential information from these businesses. Essentially, Survey Junkie trusts me with the deeply private contents from very well known brands but suddenly don't trust me enough to cash me out for the 31RST time because I asked for $10 that I earned instead of $5? I feel terrible for the businesses they represent but also for my son, who helped earned that $10 and those bonuses. Had "Survey Junkie" told me when I first signed up I would have to show ID I would not have. Instead they verified me by email, gave me over $150 in cash outs, then decided to rip me off like they've done to so many others when they owed me more than $5. They are scam *********** want the money I earned.

  

  Business response

  12/12/2024

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that users will not have to repeat over the lifetime of their account. However, as an exception, since the member refused passing Photo ID verification, we have tried calling them in order to complete account verification via phone call. We have since successfully verified their account and the member has since been able to continue taking surveys and redeeming their points.

  Customer response

  12/12/2024

   
  Complaint: 22650225
  
  I am rejecting this response because:

    First of all I did not "refuse" to identify myself. I was never given the information that I would ever have to or else I never would have signed up and cashed out 30 different times  "unverified " until they owed me more than $5 and suddenly "needed" my ID. 

   

  They did not "reach out several times via phone", they called exactly once and I answered, gave them the information they needed to verify my information and was able to cash out and continue earning but it took several emails, poor reviews and reaching out to the BBB before they finally did place that single call to me.

   

  I was so happy to close this complaint with thanks to you but they have since refused to make good on points I earned during a challenge that should have been delivered to me three days ago and every time I reach out to them I get the same exact cut and pasted response. 

   

  Between not being paid for fully finished high point surveys, suddenly springing the need for Government ID on people a and repeatedly holding hard won earnings Survey Junkie has made it very clear to me that they really, really don't enjoy paying people the money they are owed and because of this I cannot in good conscience call the matter resolved. 
  
  Sincerely,
  
  ******* ******

  

  Business response

  12/18/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows Survey Junkie to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website.

  To address the privacy concerns, we can assure that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring end-to-end data privacy.

  That being said, the member has since verified their account and they have redeemed their full points successfully. Also they have received the 500 points for the promo in question on 12-14-2024 at 04:23:42 AM.
  
  

  Customer response

  12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩