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Business Profile

Electronic Cigarettes

West Coast Vape Supply Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Complaints

This profile includes complaints for West Coast Vape Supply Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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West Coast Vape Supply Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company for multiple bottles of vape juice, the money was taken from my account and the items have not shown up.

    • Initial Complaint

      Date:10/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 2 vapes,the money was taken from my account immediately. I have received no confirmation email as stated, I've tried to contact them via email,no response ******** other contact information available.

    • Initial Complaint

      Date:09/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an order online from west coast vape supply, they took my money but arent replying to emails or answering phones. The order status is stuck at order placed no farther updates or ways to communicate with said company. Its an absolute scam.

    • Initial Complaint

      Date:09/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company charged for products plus tax and shipping. Company provided no confirmation or tracking number. Company has not responded to email and phone numbers are fraudulent. Company has many complaints with BBB about charging and not shipping products and stealing from consumers. Company has an F rating with BBB and refuses to respond to consumers inquiries, the just rip them off and disappear

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted West Coast Vape Supplies and asked them if they were legally allowed to send me vape juice (Mad Hatter - 30ml bottled - 25mg) When I emailed them, i explained that my previous supplier was no longer sensing to *********. WCVS responded by blatantly lying and that they were regulary sending their prosucts to *********, without any issues. They also said that if there were any issues, they would refund me. They told me that if there was any issues, customs would return the product and they would refund me. I took them on their word, assuming they were correct with their statements, especially regarding customs returning the items and them refunding me and because they told me they were doing this regulary. Since then, i have been notified that customs have seized the items and customs to not return itmes to the sender, especially when the items are banned products. There is no doubt at all that WCVS knew this prior to accepting the order, particulary when they told me that they were still currently sending this product to ********* regulary and a big part of their business is supplying these products to internatonal markets. I want WCVS to honour the agreemnet set out prior to placing my order and refund me immediately. It is unacceptable for this company to lie to me, assure me that there were no issues, despite knowingly sending (what i now know) is a prohibited substance and guarenteeing me a refund if there were any issues. I have already contacted them multiple times and explained to this company that i am surviving on a disability pension after having spinal surgery and i cannot affort to lose AU$260, especially after being told there wouldn't be any issues and they would refund me if neccessary. Regards,*****************************

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order, they took my money and havent fulfilled my order. Ive emailed numerous times, called, nothing. They have my money and wont respond. Ive now found multiple things online that theyve just closed and arent going to refund money on unfulfilled orders.

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 29, 2024 for 9 bottles of Reds Apple Ejuice 100ml, order #*******, total $119.79. Received a confirmation email that the order has been sent via Regional tracking number RSC5555591181. My husband contacted West coast vape supply and was told the package would be delivered no later than today (04/22/24). The package has not been delivered and the tracking number gives no information other than its been received by a Final Mile Carrier on 04/10/24. If the package is not coming I would like a refund. It has been almost a whole month now and no package has arrived, but my credit card was charged.

    • Initial Complaint

      Date:03/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mon, Nov 6, 2023 at 2:13 PM Order ******* Order summary Blue Razz by ******************* Bubblegum Collection Twin Pack 120ml 1 0MG $17.99 Donkey **** by *************** 120ml 1 6MG $12.75 The Hype Collection ******* by Propaganda 100ml 1 6MG $11.95 Frozen Fruit Monster Banana Ice by Jam Monster 100ml 1 6MG $11.75 Strawberry Grape by Cloud NURDZ 100ml 1 100ml / 6MG $11.75 Strawberry Lemon by Cloud NURDZ Eliquid 100ml 1 100ml / 6MG $11.75 Fruit Monster Blueberry Raspberry Lemon by Jam Monster 100ml 1 6MG $11.75 Peach Blue Razz Iced by Cloud NURDZ 100ml 1 100ml / 6MG $11.75 Subtotal $101.44 Shipping $0.00 State Tax $7.35 Total $108.79 USD I received someone elses order entirely that didnt have any of my products.i have emailed them with a resolution and they requested pictures of what i received. i send a picture in an email and since then they will not respond.

    • Initial Complaint

      Date:02/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 10, 2024 I placed an order with West Coast Vape Supply for two Geek Bar Pulse Disposable Vapes. The order was confirmed in *******. Shipping method states: Shipping plus signature fee is 2-8 days. On February 23, 2024 I emailed the company requesting any updated tracking information they may have on my order as it had not arrived yet. That same day they emailed me back and provided me with the same tracking information that I had. Tracking # RSC50843C9688. Package left sort facility to arrive at final mile carrier for next scan dated Friday February 16, 2024 at 10:59 a.m. that was twelve days ago. No other help or information was offered. I want my money back! I am so very disappointed as I have made purchases in the past and never had any delivery issues until now.

    • Initial Complaint

      Date:12/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 17th I purchased a product from them. Now two weeks later on December first the package was marked delivered but was NOT delivered. I immediately asked them for a refund when the tracking said two weeks. They ignored. They told me the expected delivery date was wrong and that it would likely come much sooner. Didnt even come at all. These people stole my money and they are doing it to others as well. Just read their reviews online. They are ripping people off and they need to be investigated.

    West Coast Vape Supply Inc is NOT a BBB Accredited Business.

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