Business ProfileforSuper73

This particular company I have purchased four bikes total at the beginning the company was super awesome. You could call any day anytime someone would always pick up the phone and get your problem resolved whether it be a question about the bike or a component that failed and you wanted to order a new part now, it is to the point where they do not answer the phone at all take there time responding to emails which is ridiculous recently had a rear wheel fail on the rear RX 73 due to the axle broke from regular riding in the dirt, no jumps, etc. had to purchase a new one the new I put in lasted for less than one week and the axle broke again When I asked about them warranting the new motor, they said it doesnt come with a warranty and that I will have to replace the motor again out-of-pocket $700 insane how does it not come with a warranty? The answer I received was no how do you do business selling equipment and parts with no warranty. Right now I am trying to sell all of my bikes due to the horrible customer service and lack of response. They wont send an invoice to purchase parts and I cant find the parts anywhere else. I have a pedal sensor that is not working so I cant sell the bike because no one will buy it without this part, last week July 20 2024 I simply sent them an email if they have the part if they could send me an invoice so I can pay for the part ASAP so I can sell the bike no response no matter how many times you call the phone. No one will pick up , it is to the point where that company needs to be shut down if they cannot accommodate the customers with request in order to get the bikes up and running. Super disappointed with Super 73 we have also referred countless friends to purchase the bikes. All I am looking for is for them to send me the pedal assist sensor for the Super73 RX model. I will pay for it immediately and they will not respond. Absolutely horrible.