Complaints

This profile includes complaints for Americor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Americor

  18200 Von Karman Ave Fl 6 Irvine, CA 92612-1023

  
• 

  Americor

  18200 Von Karman Ave Ste 600 Irvine, CA 92612-7146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called me for debit collection took my personal information/social and then disconnected! Im nervous Will have identity theft because they have all my info! Their a scam!!!!

  

  Business Response

  Date: 03/31/2023

  Americor Funding, LLC (Americor) is in receipt of the ************** complaint (#********). We appreciate the opportunity to respond to his concerns.
  We have conducted a diligent search of our internal records and have found no record of this consumer by the identifiers included in his complaint. (first/last name, address, telephone number, and email address). As a result, we cannot adequately address his concerns.  Please note that Americor takes the security of consumers personal information very seriously.  If he has any other information (i.e. the incoming telephone number) that the call in question was from Americor or its agents, we will happily conduct a further investigation.  Thank you.
  
  

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had spoken to Americor about helping me with consolidating my bills on February 20, 2023. I wanted to start consolidating since we have filed for bankruptcy in the past. I didn't want to file again so I went ahead into their deal of only a payment of $238.74 a month which was taken out on February 25, 2023 out of my bank account. On the next day, I was blind sided by my wife's place of employment is closing down and she was transferring further away from where we live now. Our car was giving us a problem at that time & needed someone to look at it since the engine light came on. I had call Americor if I could have my money back in order to fix the car, get it inspected & registered before getting a ticket. I have requested 4 to 6 times to put the money back into our account, why do I need to speak with them for? Besides when I called them twice, no one would pick up but If they have fees to take out of that $238.74 then take out what they need & let me have the rest so I can go on doing what I have to do, I don't want to speak to anyone for getting my own money back, that is ridiculous! Besides, the consolidation isn't what it seems to be anyway. I just want our refund back. Take whatever fees they want & let me have the rest. I'm being very fair.

  

  Business Response

  Date: 03/20/2023

  Americor Funding, LLC (Americor) is in receipt of **************** complaint (#********). We appreciate the opportunity to respond to his concerns. We have investigated his claims and reviewed his internal file.  Americor began processing the customers cancellation and refund request on March 8th, 2023, prior to his filing of the complaint, and an email was sent to the customer notifying him of such the same day. A refund of $212.84 cleared to his account from his third party savings account on March 15, 2023 . We hope this clears up any questions or concerns.   Thank you.

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a prior complaint I sent. BBB sent my complaint to Americor and they sent back the answer they would be contacting me on the 8th of March. No one called me so I called them and the lady said the same as before, that their system says they cannot reduce the monthly payment back to the original payment. Although when I boosted the monthly payments no one told me it was irreversible or I would not have done it. I could have just sent extra funds on a monthly basis when I was able. So this letter is just to let you know they have treated me with total disrespect and with no concern to my present situation. Thank you, ***************************

  

  Business Response

  Date: 03/16/2023

  As a follow-up to the original response to **************, please note that she currently has five accounts that are currently in term settlement with a fixed monthly payment owed on each account. On March 8, 2023 she called Americor to discuss a lowering of her payment by $150.00. As explained to her on the call, the payment could not be lowered at this time due to the fact that such would likely result in the default of one or more settlement agreements, and jeopardize her ability to complete the program. To date, all the customers accounts have been settled or are in term settlements less than a year into the program. It is advised that the customer continue with the agreed monthly deposits in order to keep on track with the completion of the program.
  We hope this answers any questions or concerns. 
  
  

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this horrible journey not being told the whole truth, April 2022. I started with paying off 7 credit cards, one has been paid and theres one to be paid off on February 26 2023. The beginning payment was 283.$ a month. Because Im living at my daughters when I received a raise on my disability I updated the monthly payment to 400$. Then after 2 years my phone was paid for and I got free phone service from Qlink for being disabled. So I put that toward the monthly payment making it 450$. My situation at my daughters has become hostile. Im being verbally and emotionally abused. I have a friend in my hometown that can help me to get my own place. He found a mobile home and piece of property for me to move to, and Ill have to pay him back monthly. So I called Americor and asked to have my payment reduced back to 300.$ a month beginning in May so I will be able to get out of this situation. The customer service representative told me thats not possible. Im not understanding why they wont reduce my payments since there will be 2 less bills beginning in March and I started out at 283.$ She was rude and said it doesnt matter who I speak to we arent able to reduce your monthly payment. My only option here is to close my checking account because I have to get out of here. Ive begun taking antidepressants and anxiety medication the last 6 months. I refuse to live this way any longer since I dont have to. I need help with this please.

  

  Business Response

  Date: 03/03/2023

  Americor Funding, LLC (Americor) is in receipt of Ms. ****** complaint (#******** ) We appreciate the opportunity to respond to her concerns regarding a billing adjustment. A review of her internal file has been conducted. Since the filing of the customers complaint on 2/24, contact was made with the customer on 2/27 regarding her request for a billing adjustment. Per a review of the internal notes on the file, the customer and our customer service representative agreed to move forward with the scheduled deposit of $450.00 on 3/6, based on Previously scheduled settlement payments  due at the end of February. Once these settlement payments clear, an evaluation of her account will be done to determine whether the payment adjustment can be formalized to keep her on track with the debt settlement program. A follow up call with the customer has been set for 3/8. ********************** has guided thousands of consumers through the path to financial freedom and is confident that the customers debts can be settled at a substantial savings to her. We hope this clears up any concerns. If she has any further questions, she is invited to contact our customer service department at **************.
  
  

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This time last year I was summoned to court for an unpaid debt. Americorp does not legally help you with this. I went on my own. I kept them informed. I signed a paper saying they would get to work on my debt. November 14, 2022 I got a letter from the creditor that it has been a year and no payments have been made. Americorp shows it as advanced negotiations. I have not heard anything from Americorp about their plan on repayment. I do not want to have to go back to court and tell the judge that Americorp said they would take care of this and they havent. Do you think a judge would care? I admit to initiating this relationship with Americorp with the understanding that they would support me the whole way. I hear crickets from them. When I have spoken to someone, they ask for more money. If I had the money do you really think I would be in this situation with them now? They collect some hefty fees from me. The fee scale was not explained fully. But I know there was no way anyone would sign with them if they knew the truth. There is no reason why they cannot pay this so I dont have to go back to court. I know its my debt and I owe it. They have collected more than enough fees. I know I am harping on the collected fees but they REALLY have collected a LOT more than I even owed.

  Customer Answer

  Date: 12/20/2022

  There was no attachment to the email. No response from Americorp. They have not helped at all.

  

  Business Response

  Date: 12/20/2022

  We have investigated ******************** claims and reviewed her internal file. The customer enrolled and executed a debt resolution agreement with our company on June 4th, 2019. The Debt Consultant thoroughly reviewed the agreement with customer over the telephone, including the fact that Americor only earns its fees at the time of settlement of each account (25%), the total length of the program (51 months), and specifically the possibility of receiving a summons during the negotiation process. She acknowledged that she understood these factors.   
  

  Ultimately, a total of 14 debts were enrolled in the program. Currently, 12 accounts have been settled for a 59% aggregate settlement amount.  Regarding the account that she is requesting to be settled/paid, Americor has been in recent negotiations with the judgment creditor in order to settle the account that the customer has concerns with, and a term settlement has been offered by the creditor. 

  We reached out to the customer on December 13, 2022 and are waiting for a response from her to discuss options to meet the settlement terms presented.  
  

  We hope this clears up any questions or concerns.  <no attachments>
  

  
  

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a debt program they ran out credit into the ground. They advised us to stop paying or credit cards. We paid them ****** each month. Before we started the program they advised we could walk away anytime and keep the money in our dedicated account. We have progressively gotten worse we were unable to make the payments. We called to cancel and they said they were going to keep the money in our dedicated account. We were told before we signed up that the money would be ours to keep because it was our money.

  

  Business Response

  Date: 12/05/2022

   Americor has investigated Mr. ********** claims and reviewed his internal file. The customer enrolled in our debt resolution program and executed our agreement on April 22, 2022.
  

  Regarding the customers cancellation and refund concerns, he was never told that if he cancels he will keep the money in [his] dedicated account. In fact, ********************** was informed of when Americor Funding earns its fees (i.e. when an enrolled debt is settled, approved by the customer and the first payment is made) and replied affirmatively to understanding such. Moreover, the borrowers right to cancel is clearly outlined in Section 6A of his agreement which states in part, You may withdraw from this debt resolution program at any time, without any penalty or other obligation, by providing AF with written notice, which may be electronic. Section 6A (ii) further states, You will receive all funds in your Settlement Account, other than those that have been earned by AF as of the date of termination, within five (5) business days of our receipt of your written Termination request. Our right to collect fees that are earned but remain unpaid, in whole or in part, will survive any Termination of this Agreement. (Emphasis Added). .  
  

  At the time of Mr. ********** cancellation request, $1,680.15 in Americors service fees were outstanding for the 4 settled debts, and $1,118.86 remained in the customers dedicated savings account. Therefore, in accordance with the language of the agreement above, the outstanding fees were duly earned by Americor and could be collected from any remaining funds in the customers savings account at the time of the customers cancellation.  As a result, no refund was due to ***********************
  

  We hope this clears up any questions and concerns. 
  

  
  

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I agree to do business with Americor. I agreed to specific dates that they could withdraw money from my account. Instead they withdrew money from my account before the due dates my bank paid it however they completely messed up my banking. I called them on a Monday and I talked to supervisor who assured me they would refund the money but it would have to post first and that she would call me on Friday she did not but I did call on Friday and that person could not even find notes from the first person. And I waited half the day and I called back and that person couldn't find the notes from my earlier conversation. I was assured a refund as soon as it posted to their account. They have failed to do so and I have told him a couple times they could not do it I want to cancel my business with them. I feel like we're in a stalemate I tried to call them a couple times today I suppose in the middle of talking to somebody and got cut off nobody returned my call I've left several messages from my advocate and have not received any calls back from him either. If I cannot resolve this I don't want to do business with them. I WANT my refund of 660 and change.

  

  Business Response

  Date: 11/29/2022

  Americor has investigated Ms. ****** claims and reviewed her internal file. It appears that her initial program deposit was erroneously scheduled for 11/14/22 instead of 11/20/22.. All subsequent deposits were correctly scheduled on the 3rd and 20th of each month. On 11/21/22, the day prior to the filing of her complaint, several calls were made back and forth between ************** regarding the return of the early withdrawal, but contact was not made. Internal notes to her file indicate that a refund was initiated that same day. 
  On 11/23/22,  a customer service representative from ********************** was able to reach **************, at which time ************** confirmed that the refund had been processed into her account that same day. A manager also attempted to contact her later that day as a follow up to ensure that all of her concerns were addressed.
  Americor strives to provide excellent customer service. If there are any further questions or concerns that she may have, she is invited to call our customer service department at ************ between the hours of 7AM and 6PM PST. Thank you for bringing this matter to our attention.
  
  

  Customer Answer

  Date: 11/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked on this company, read reviews and wanted to get out of some debt that was due to my own spending needs and helping relative. I talked to this company and was guaranteed credit improvements. To start the process they told me to no longer make payments, send statements and they would negotiate settlement amount . Well in the midst of their process that put late payments with my creditors that now I cannot get removed. If I would have known that was the result I would have kept paying or called Americor to see how to not have tvis happen. I have tried disputing twice per their instruction and with their provided documents to only learn that it does not help. I even had a representative from Americor tell me my soft pull credit was right! Why am I paying them more money to settle these accounts if there is no benefit. I want credit report fixed, I am beyond aggravated to pay my monthly payment to only have a disgusting low credit score. Now part of my score is due to my balances on current stuff I am working to fix but late payments on 9, 9 accounts is due to them. Can anything be done to fix credit or honestly not pay some payments as I could fix something else on report if monthly payment was not going to them?? Such a misleading resolution to my situation. I do have documents I can offer and emails to back up convos!

  

  Business Response

  Date: 11/18/2022

  The customer enrolled and executed a debt resolution agreement with our company on April 30. 2018. This agreement states in Section B(v) Effects of Participation in a Debt Resolution Program that ...Failing to make your minimum monthly payments to your Creditors (a) will likely adversely affect your creditworthiness, (b) may result in unpaid, late, uncollected or charged-off entries on your credit report(s)... Before enrolling, the customer would have been made aware that while these missed payments can negatively impact her credit score temporarily, it should begin to improve as accounts were settled and paid. However, credit score is based on a variety of factors and can be affected by things outside of the debts enrolled in our program, which prohibits our company from being able to guarantee any improvement. It is important to note that the customers program was successfully completed, with all 8 enrolled accounts settled within 18 months of enrollment, resulting in nearly $10,000 in savings on the original debt amount. We hope this clears up any questions and concerns. 
  
  

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY VIOLATED MY CONSUMER RIGHTS, THEY VIOLATED OVER 10 FEDERALLY PROTECTED LAWS, FROM AN ADVERSE ACTION LETTER; AND ARE NOW HELD CIVILLY AND CRIMINALLY LIABLE AS A RESULT OF THEIR ACTIONS.28 ****************************************** IS A FEDERAL CORPORATION, IAM A CONSUMER OF ***************** FDCPA SATES IAM A NATURAL PERSON (15 USC 1692A(3)15 USC 1692A(3) I AM A NATURAL PERSON, A CONSUMER 15 USC 1692A(4) IAM THE ORGINAL CREDITOR ALL OTHERS AFTER ME ARE FRADULENT, MISLEADING & CONSIDERED 3RD PARTY 18 USC 8 MY BIRTH CERTIFICATE BELONGS TO ************* FEDERAL CORPORATION BUT ME AS I AM A NATURAL LIVING PERSON/CONSUMER CREDIT CARD IS DEFINED HERE AS WELL "ANY CARD, PLATE, COUPON BOOK, OR OTHER CREDIT DEVICE EXISITING FOR THE PURPOSE OF OBTAINING MONEY, PROPERTY, LABOR, OR SERVICES ON CREDIT (EX: SSN #, DRIVERS ********** USC ******* OPEN END CREDIT PLAN... AFTER ****, THE GOV. AGREED TO ASSUME ALL LIABILITIES THAT ARISWE UNDER TRANSACTIONS USING YOUR CREDIT CARD; WHICH IS MY SOCIAL SECURITY CARD, (PURSUANT 18 USC 8) It is a Fact My social security card is considered a credit card, and it is connected to an account at the federal reserve/gov. and trust, that has millions and millions of dollars on my behalf and the alleged creditor. This company used my social security number to fund the consumer credit transactions (such as applying for a credit card/loan/financing) and made me think they loaned it to me. But any transaction Ive done has already been approved and paid for. I cant be in the negative, its impossible to pay on a positive balance. There is already insurance on me from the government when we have alleged debt, once a credit application is ran through the system and whether approved or denied or a default, the company gets paidI already satisfied loan/leasing/financing and/or credit card eligibility and the maximum loan/credit amount I can receive is uncapped and has not yet been

  

  Business Response

  Date: 11/17/2022

  A search under the consumers name and other identifying information provided in her complaint revealed that no contact has ever been made with the consumer and no agreement for a loan, extension of credit, or any other financial services was consummated between our company and the consumer .  
  If the borrower wishes to provide additional information to show reciprocity or a debt between her and our company, we will conduct further investigation.  Otherwise, we will consider this matter closed.
  Thank you for bringing such to our attention.
  
  

  Customer Answer

  Date: 11/17/2022

  Im unable to attach all of the documents because the file is too large. I applied for credit and was denied based off my credit and other factors.... I did not get approved. I was email an adverse action/letter which is against federal law. They are criminally liable. I know my rights.

  

  Business Response

  Date: 11/18/2022

  *************************, we regret you are not satisfied with our initial response. Based on the information provided in your complaint, we have no record of you completed a loan application with *******. You indicate you received an email regarding a loan denial. Please  provide additional information to help us identifying your contact with ******* and we will further review the matter. Information needed to assist us is listed below.  We look forward to resoving this matter. 
  
  Copies of any correspndece you received (email, attcahements etc.)

  
  Date of initial contact for loan inquiry

  
  How did you apply (Phone application, website, email etc)

  Person you spoke with (if known)

  Address at time of application

  
  last 4 SSN
  Date of Birth

• Initial Complaint

  Date:11/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the calendar year of 2022, having worked hard to keep my business thriving during the pandemic, I had incurred too many personal loans with high interest and was looking for assistance in either paying them off or consolidating them. I got an offer in the mail so I made a phone call and for some reason ended up speaking to a legal department that then advised me that I should not pay off my debts but instead allow them to fall behind and create a position to negotiate from. Honestly I thought it was a terrible idea but I went ahead and signed up I think I paid 1 or 2 months and then I decided to just cancel it.Well now having canceled it I still receive phone calls and "offers" every week, in spite of having asked several times to be removed from their call list. I.mema 5 or 6 times at least. Bad company. Bad business model. Just steer clear.

  

  Business Response

  Date: 11/10/2022

  The customer was a prospective co-applicant with his wife. The Culbertsons placed a call to Americor on 12/29/2021 regarding a mailer they received. They discussed their financial situation with one of our Client Advocates and also had a discussion regarding our debt settlement program. As a follow-up, there were several e-mail exchanges between the Culbertsons and Americor regarding their inquiries as to the specifics of the program through January 2022. Contrary to Mr. *********** assertion, neither of the Culbertsons ultimately enrolled in the program. 
  

  Regarding the telephone calls they have alleged to be recently receiving from Americor that are no longer wanted, we have brought this matter to the attention of the appropriate internal departments to ensure that the customers no longer receive such calls.
  

  In addition, it should be noted that Americor has guided thousands of consumers through the path to financial freedom. If the customers would like to re-explore their options, we would welcome an opportunity to discuss.