Complaints

This profile includes complaints for Americor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Americor

  18200 Von Karman Ave Fl 6 Irvine, CA 92612-1023

  
• 

  Americor

  18200 Von Karman Ave Ste 600 Irvine, CA 92612-7146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Americor is a ************************** and I have signed up with them on 11/17/22 but recently I have cancelled this service due to my Bank Account ending **** was always going into the negative balances big time every month and my bank account was going to be closed that would drastically effect my social security and my pension. My social security and pension would stop sending me monies and it would devastate my everyday and monthly survival. On April 28, 2023, someone from Americor *********************** sent me an email that my debt resolution plan have been cancelled and that within 5-7 days a refund will be processed. Meanwhile, after my cancellation with Americor, my bank account **** Debit Card was compromised and my bank had to replace it and deleted the compromised **** Debit Card I previously had ending in ****. The refund they have mentioned I have not seen, they never gotten back regarding how much and they have lagged on there statement to me. I sent them a contact ** message that my bank account has not changed, everything is the same, the only thing that changed was my **** Debit Card. I have already given them all the necessary information and still they lagg. Please help, I am a 74 year old USAF Veteran on a fixed income. There is just too many businesses these days that you just cannot trust, they are happy to take the monthly payments but they lagg on refunds.

  

  Business Response

  Date: 05/24/2023

  Americor Funding, LLC (Americor) is in receipt of ************************ complaint (#********). We appreciate the opportunity to respond to his concerns.
  

  We have conducted research into the internal file of the customer regarding his cancellation and his request for a refund of any remaining funds in his account after cancellation. As mentioned in his complaint, his debt resolution program was cancelled on April 28, 2023 per his request. Confirmation of such was sent to the customer on the same day, and his savings account ledger was reviewed.
  

  Upon review of the customers saving account ledger (attached), the customer had $47.40 in his dedicated savings account at the time of cancellation. This amount was applied to the outstanding balance of the settlement fees due on the Aspire/Fortiva account. It should be noted that Americor did take a loss in this situation, because the savings account balance didn't cover all fees owed to Americor ($160.15, of which only $75.13 had been paid out of the customers savings account at the time of cancellation). As a result, the customer does not have an amount to be refunded. 
  

   We hope this clarifies any questions and/or concerns.
  

  
  

  Customer Answer

  Date: 05/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received numerous spam calls throughout the day and, after blocking their number, I started receiving voice-mail with the same automated messages.

  

  Business Response

  Date: 05/19/2023

  Please be advised that we have placed the consumer's telephone number on our Do Not Contact list.  We apologize for any inconvenience resulting from previous calls placed to the consumer.  Thank you. 

  Customer Answer

  Date: 05/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to allow me to cancel their program and company refuses to stop auto drafting my bank account.Date of transaction May 9, 2023 Amount of money - $460.53 Committed to settle consumer credit report.Company insists I stay in their program and refuses to cancel despite my wishes to cancel.I sent 3 emails of my request and multiple phone calls but company refuses to do the right thing.Account number is ***********

  

  Business Response

  Date: 05/18/2023

  Per the customer's request, her debt resolution plan has been cancelled as of 5/16/23. A confirmation of cancellation was sent to the customer the same day. We hope this clears up any questions and/or concerns.

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel, or terminate my contract with Americor for over a month now. My primary complaint is that when I have **************** on the phone, they tell me that I must speak to the cancellations department. I can never seem to be successfully transferred to the cancellations department because they dont do that. Do you give them your number and say that they will call you back in the next 48 hours. Those phone calls repeatedly come at the very end of the business day, and because they are from an unlabeled source they blend in with all of the other Robo calls. Theres no mechanism I can find anywhere, even in their own knowledge base information materials to submit a written request for termination. ** fact the *** describing how to do just that does not contain the written request for termination it references. I feel this is an undue burden on the client and just a ridiculous, avoid doing it exercise, trying to finally pin somebody down to simply cancel.

  

  Business Response

  Date: 05/18/2023

  Per the customer's request, her debt resolution plan has been cancelled as of 5/16/23. A confirmation of cancellation was sent to the customer the same day. We hope this clears up any questions and/or concerns.

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received pre-approved offer for loan. Applied, was told I didn't pass for the full loan but was approved for a finance loan to consolidate my credit cards and personal loan. That was yesterday, had me sign online for me and my wife. Wife found out it's not a loan at all it's a debt consolidated company. Yes, we have credit cards but NO late payments and scores are ok and rising. They don't tell whole truth. I want it cancelled immediately ..Did not sign up for this scheme.

  

  Business Response

  Date: 05/17/2023

  We have reviewed the customer's internal file. Per his request, we have cancelled his debt resolution plan effective 5/16/23. Confirmation was sent to the customer via e-mail the same day. ********************** has helped guide thousands of customers down the path to becoming debt free. We would be happy to assist him if he chooses to re-enroll in the future.   Thank you. 

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company, and initially i was thinking of pursuing business with them, I changed my mind, and repeatedly have told them that I am no longer interested- I voiced that I did not want to pursue any contract with them, on recorded lines, and they continue to contact me. I have told person after person to stop contacting me, I have blocked nearly 15 different numbers , and I am still getting calls throughout my day, I just want them to stop contacting me, this feels like harassment, and I would simply just like them to stop calling my phone while I am at work and with my family - to stop calling all together.

  Customer Answer

  Date: 05/11/2023

  Americor 

  ************
  *****************************
  ***********************************************************************************

  

  Business Response

  Date: 06/21/2023

  We have reviewed the consumers complaint/desired resolution and placed her telephone number on our internal Do Not Call list. If she receives any further calls as of the date of this response, we urge her to contact us so that we can further investigate.
  We hope this clears up any questions and/or concerns.  Thank you.
  
  

  Customer Answer

  Date: 06/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel the program on May 1st. I was told on the phone that I would receive my reimbursement within 5-7 business days to my bank. I also received an email from them confirming this. Now it is May 8th, a week later, 5 business days later, and I just received a email stating that they finally canceled the account and they will be mailing me a check. I called and spoke to a lady at Americore and she said that depening on any bank holidays or if I canceled on a Friday, it would take time to process. I said that May 1st was a Monday and usually, the banks don't close for Cinco *******. She said that their bank first has to do a review and if there are any pending scheduled payments, they have to be canceled first. I told her that my automatic payments were scheduled for the 25th, so Im not sure how a payment o April 25th has anything to do with a cancelation on May 1st. It was a circular conversation, but I think it is kind of shady how they do business, because they don't tell you that it actually takes 10 to 14 business days for refunds and cancelations. Just one excuse after another. My reason for canceling was that they settled one of my accounts in March but didn't schedule the payment until June, and my next settlement wasn't scheduled until October. I was told a drop in my credit for the first moth or so but that most pople see an increase in their credit by the third month or so. How am I going to s an increase in my credit score if setting my debt isn't scheduled until June or October when I started the program in February?I need my refund in my bank account by May 10th, which I was told i would receive on May 1st. Obviously, I am experiencing a hardship and I expect a company to preform ethically in regards to my cancelation.

  

  Business Response

  Date: 05/11/2023

  We have researched and reviewed the customer's file. A manual check refund was issued on 5/5/23 and cleared on 5/8/23. We hope this clarifies any questions and/or concerns.  Thank you. 

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company continues to call and harass me even after I have asked each and every time to be taken off the call list. I want you to stop calling me or I will be contacting an attorney.

  

  Business Response

  Date: 05/04/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.

  Customer Answer

  Date: 05/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were a debt consolidation and they did nothing to help but take 331 out of my account and now im getting harassed by lenders

  

  Business Response

  Date: 04/20/2023

  Americor Funding, LLC (Americor) is in receipt of Ms. ******** complaint (#********). We appreciate the opportunity to respond to her concerns.
  
  We have conducted a thorough search of our internal records and have found no record of this consumer by the identifiers included in her complaint. (first/last name, address, telephone number, and email address). As a result, we cannot adequately address her concerns.  If she has any other information (i.e., telephone records, e-mails, or any other written documentation), we will happily conduct a further investigation.  Thank you.
  
  

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not know where to even begin as this company is completely criminal. I have a number of complaints, but will begin with this one specifically. I reached out to Americor several times last October regarding one of my credit card accounts enrolled in the program. For some reason, despite the fact that he was only an authorized user on the account, the debt from this particular credit card was showing up on my husband's credit report, and bringing his score below a score that he needed for a particular transaction. I simply needed to contact this creditor to remove his name and sort out the issue. Americor told me that I could contact the company directly. The company told me that because the account was now in Americor's name, I didnt have the authority to speak with them. I called Americor again, and they gave me the same story, therefore I was in an infinite loop of not being able to sort this issue out. Eventually during a call in October 2022, I was told that my only option was to remove the account from the program. It was necessary for my husband to increase his credit score, so I was left with no other option. Before authorizing this change, I asked the Americor employee if it would affect me in any way and that he could assure me that it would not end up with me having lost any money in this removal. He assured me that I would not. This however, is not true, as I was not refunded the many fees that I paid toward the settlement, etc. of this account. I had to remove this account despite not wanting to so should not be responsible for these fees, ESPECIALLY since I was told so. I would have gladly continued this account in the program had they simply helped me with removing my husband as an authorized user.

  

  Business Response

  Date: 04/21/2023

  Americor Funding, LLC (Americor) is in receipt of Ms. ******* complaint (#********). We appreciate the opportunity to respond to her concerns.
  We have investigated the customers complaint and have reached an amicable resolution.
  
  

  Customer Answer

  Date: 04/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************