Complaints

This profile includes complaints for Americor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Americor

  18200 Von Karman Ave Fl 6 Irvine, CA 92612-1023

  
• 

  Americor

  18200 Von Karman Ave Ste 600 Irvine, CA 92612-7146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially came to Americor after receiving a mailed advertisement for a loan. I reached out and was only approved for debt consolidation. I was deceived into cancelling my prior debt consolidation to do business with Americor. I was told that the company I was with was no good and a scam. I was promised that upon signing up that Americor would start working on my settlements as they do not wait until funds are built up in account and the soonest I could expect a settlement would be within 30 days. I was told that no fees are accessed until after my graduation date. I spoke with a 2nd representative about 2 weeks into the program to find out everything I was told in the initial consultation was incorrect but they had reached out to at least one of my creditors. The final time on 7/11/2023 I called in after speaking with an associate of mine that he used to work for Americor and they are full of lies. I then researched to find they had nothing but bad reviews as of the last three months which made me uncomfortable because everything I read sounded like my situation. I found out by calling in that they don't provide legal advise or assistance, that funds do after to build up before they reach out to begin settlement negotiations, and expressed I would be cancelling. I have cancelled my account as of 7/14/2023 and was told I would get a refund on **** days but when I just called today, I found out that the bank holding my dedicated account took fees from my account and they had to do an audit before send out refund. This just adds more fuel to the fire as now it is established the refund process takes up to 14 days if not longer. Why would an audit for an account that has only been active for two months? I feel the delay is for some other reason not being disclosed. I have missed payments due to relying upon promises and false expectations. This is considered fraud by deception. We are living in challenge times and this is unacceptable. My account number is ********.

  

  Business Response

  Date: 08/01/2023

  We reviewed the customers internal file. On 7/19 , he called in to our client services department to confirm cancellation of his agreement , which was verified. ********* his desired settlement/request for a refund, he was told he would receive his remaining funds within **** business days. If he has not received his remaining funds in that time frame, he is urged to contact our customer service department at **************. We hope this clears up any questions and/or concerns.  Thank you. 

  
  

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not want any more calls from this company. All day every day from many different numbers. I am on the National do not call registry yet they continue to call. I block the number and they call from a different number.

  

  Business Response

  Date: 07/18/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for
  any inconvenience this matter has caused. We have adjusted our records and have placed the telephone
  number you provided on our internal Do Not Contact lists. We trust that
  this action will prevent any further contacts. Should you receive further unwanted communications,
  please bring the matter to our attention and we will address it promptly. We appreciate your
  understanding in this matter.

  Customer Answer

  Date: 07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company falsely represented itself as Cedrit 9 it turns out that is an alias for Americor, I spoke to a **** who sounded as if he were at the bottom of the ocean. the call quality was horrible and I had to keep asking him to repeat himself, Long story short I wanted more information about a loan option instead I was sent an offer from Americor and not ******** for some stupid Americor Advantage Plus plan. I pressed him on what this was and he kept contradicting himself stating it wasn't a loan but it was a loan. I advised him I wasn't interested in this because it, not something that I would like to go about at this time yet he still kept insisting and contradicting what the plan was. as a company someone should be upfront and not tell people your one company when your not.

  

  Business Response

  Date: 07/18/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for
  any inconvenience this matter has caused. We have adjusted our records and have placed the telephone
  number you provided and your email contact information on our internal Do Not Contact lists. We trust that
  this action will prevent any further contacts. Should you receive further unwanted communications,
  please bring the matter to our attention and we will address it promptly. We appreciate your
  understanding in this matter.

  Customer Answer

  Date: 07/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company said they could approve ****** loan for government aided debt relief and asked for my social. She then stated that I'd have to be employed to qualify.

  

  Business Response

  Date: 07/12/2023

  Americor Funding, LLC (Americor) is in receipt of the ****************************** complaint. We appreciate the opportunity to respond to her concerns.
  We have conducted a diligent search of our internal records and have found no record of this consumer by the identifiers included in her complaint. (first/last name, address, telephone number, and email address). As a result, we cannot adequately address her concerns.  Please note that Americor takes the security of consumers personal information very seriously.  If she has any other information (i.e. telephone number, e-mail and/or other solicitation documentation) that came from Americor or its agents, we will happily conduct a further investigation.  Thank you. 

• Initial Complaint

  Date:07/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has total deposit of $7,853 and has not completed the service agreement. I am pending a court appearance for their negligence to negotiate my debt. I desire my funds to pay the remaining debt I owe.

  

  Business Response

  Date: 07/13/2023

  Americor Funding, LLC (Americor) is in receipt of Ms. ******* complaint (#********). We appreciate the opportunity to respond to her concerns.
  
  By way of background, the customer enrolled and executed a Debt Resolution Agreement with Americor on October 11, 2021. Two debts totaling $16,501.00 were enrolled in the program. The customer agreed to make deposits of $633.94 per month into a designated third-party savings account for the purpose of accumulating funds to negotiate with the customers creditors. One of the debts has been settled in full. As of the date of her complaint, the remaining debt to be settled was Discover, which is the subject of this complaint, and has a current balance of $10,952.50.
  
  Americor reviewed the internal notes of the customers file and completed an analysis of her final debt for negotiation purposes. It was determined that her savings account was approximately $1,300 short to start negotiations. Americor had scheduled extra monthly deposits for the customer to cover this shortage. This was communicated to the customer on July 11, 2023 via telephone. However, the customer elected to remove the Discover account from the program. Her account is now being reviewed and remaining funds in her savings account will be returned to her less any settlement fees owing pursuant to Section 6A ii of the agreement.  
  
  Addressing her concern as far as her pending court proceeding, it should be noted that a lawsuit is a potential effect of participating in a Debt Resolution program, which is outlined in Section B(vi) of the enrollment agreement and agreed to by the customer.
  
  In addition, it is noted that prior to her cancellation, the customer had been on track to become debt free and very close to completing the program. Americor will be happy to serve the customer if she chooses to re-enroll at a future date to resolve this remaining account on her behalf.  We hope this clears up any questions and/or concerns.   
  
  

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a loan app unfortunately not realizing that it was going to share my information with a pack of predatory loan companies.Americor is the only company that I have spoken on the phone with, explicitly requested not to be called (twice), and have had to block their number as they continue to call my phone. I was told by the person who I last spoke to that I would be placed on the "Do Not Contact" list a few weeks ago and yet, as recently yesterday, I am still receiving calls to my phone from this number.I am done being polite about this. This many calls after being told explicitly that I wasn't interested and to stop calling my phone is obnoxious and, even worse, predatory as it feels like they're genuinely trying to break me down and get me to sign up for their service. This complaint is my last attempt at getting them to leave me alone as the *** is my next step and I have the audio record of my previous phone call with their rep and documented proof of every unanswered call afterwards.Have a nice day.

  

  Business Response

  Date: 07/05/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

  Customer Answer

  Date: 07/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have not received a call since this complaint was submitted and will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. I have set up with them and been with them for maybe a year now and I have had numerous times they send me into the negative on my bank account by taking 900$ from me. What debt company does this? Clearly I need help paying off the debt. I will never recommend this company to anyone. Ive been trying to cancel my account and close it out. They are awful.

  

  Business Response

  Date: 06/09/2023

  We have researched the customers internal file in conjunction with her desired settlement to have her account closed. On June 6, 2023, our Customer ******************** received the customers request to cancel. A final audit of the customers account was performed and a confirmation of her cancellation was sent to the customer on June 7, 2023 explaining that any funds in her account, minus any outstanding fees, will be refunded within 5-7 business days.
  If the customer would like to re-enroll at any time, we will be happy to assist her. We hope this clarifies any questions and/or concerns.   Thank you. 
  
  

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5th I reached out to americor to help with debt. I had spoken to a lady named ******. She told me to send an email of the loan agreements. I sent it to her and on Monday morning may 8th. She responded back telling me that she received it. I havent heard from her. On May 11th I reached out to ****** for a follow up she responded back on may 12th she said she was out sick for the past few days and that she will follow up with americor about the documents. I responded and said to keep me posted. I have not heard back. On may 19th I reached out again through email telling her it has been a week since she reached out. Today is June 2nd I have not heard back. This is a company that is supposed to help you and here I am left hanging.

  

  Business Response

  Date: 06/09/2023

  Americor Funding, LLC (Americor) is in receipt of ****************** complaint (#********). We appreciate the opportunity to respond to her concerns.
  
  We have conducted a thorough search of our internal records and have found no active record for this consumer. As a result, we cannot adequately address her concerns.  If she has any other information (i.e., telephone records, e-mails that she references in her complaint, or any other written documentation), we will happily conduct further investigation.  Thank you. 
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its absolutely impossible to get through to a human to cancel. My Account Number: ******* I started digging into what they have on their site and several of the accounts they have as "negotiating" on their client portal have actually been removed or charged off months ago. Americor obviously isnt staying on top of things and is charging a pretty ***** to do this. I want to cancel immediately but the chat window they have on their site is useless....calling them always results on them not answering or their systems hanging up on me. Their employees have been little to no help. I just want to cancel my account immediately and need to know what my final amount owed is to be done with Americor and Advantage Law (who they use) immediately!!!!

  

  Business Response

  Date: 06/12/2023

  Americor Funding, LLC (Americor) is in receipt of ********************************* complaint (CID#*******). We appreciate the opportunity to respond to her concerns. 
  We have conducted research on her internal file.  The customer called in on June 1, 2023 and spoke with an Americor ****** Services representative. Regarding her request to cancel, such was discussed, but the customer stated that she wanted to pay off the creditors that were currently in term settlements. A payoff quote, including outstanding fees, was sent to her via email the same day. In response, also the same day, the customer requested the removal of the 7 unsettled accounts. She further stated that once these accounts are removed, she would make a final decision on canceling or moving forward. On June 12, 2023 contact was made with the customer via telephone, at which time she mentioned that she had reviewed her account and elected not to cancel. Her file was placed back in active status. 
  We hope this clarifies any questions and/ or concerns. 
  
  

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed with this "debt relief" program. Am told I need to make a payment by MAY 26th.Tell agent I do not have the money. Continues anyway.Contacted them today to tell them I do not have the payment, to cancel my agreement because I might file bankruptcy.They refuse to cancel. Chat agent **** tells me "we don't force anything on our customers".But they are refusing to cancel an " agreement" I told the sales agent I couldn't afford.

  

  Business Response

  Date: 05/26/2023

  Americor Funding, LLC (Americor) is in receipt of tMs. ********** complaint (#********). We appreciate the opportunity to respond to her concerns. We have investigated her claims and reviewed her internal file.
  

  Please be advised that the customers Debt Resolution Agreement has been cancelled effective May 23, 2023. As a deposit change from May 26, 2023 to June 22, 2023 was previously made by the customer,no withdrawals will be made from her bank account.
  

  ********************** has helped thousands of customers down the path to financial freedom. If she wishes to re-enroll in the program in the future, we will be happy to serve her.
  

  We hope this clears up any questions and/or concerns.   

  Customer Answer

  Date: 05/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

  *However, I did not change any payment dates, that was the company's way of trying not to cancel this account as requested.*

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Regards,
  
  ***********************************