ComplaintsforSimple Path Financial LLC

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Simple Path Financial approached me for marketing an unsecured personal loan to reduce credit card debt. I expressed interest and possibly filled out a form. The said the underwriting report was completed and to set up a time to "discuss". At the onset of the phone call, they said they were on a recorded line, they then repeated my current exact dollar financial status into the phone 2x. I did not give them permission to: a. discuss my personal finances over the phone: b. Create a Financial Analysis of my debt and present it to me as a different company called Rescue One Financial and then present me with a debt consolidation offer,

  

  Business response

  05/17/2024

  Thank you for your feedback.  Unfortunately, you weren't meeting the credit requirements for the personal loan at this time.  Alternatives options available through affiliates are presented for consideration only.  Your file has been cancelled, and you have been removed from future solicitations.  We wish you the best in paying down your debts and achieving your financial objectives.   

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was sent a letter offering a loan stating I was "guaranteed" a deposit to my bank account. I wanted to pay off some credit card bills with a debt consolidation loan. Even though I pay my bills every month and am a responsible consumer, I was told that I was utilizing too much of my available credit and that the company reneged on its offer of a loan. Instead, I was asked to join Simple Path's debt consolidation program where I would stop paying some of my creditors directly and get my balances lowered. I had previously taken this route with another company and did not want to do that again. I declined. This company needs to stop sending its "fake check" letters to customers and send something that TRULY explains what is being offered.

  

  Business response

  04/11/2024

  Thanks for your feedback, and sorry for any confusion.  The letter you received was an offer to apply for a loan, not a guarantee you would be approved.  If you would like any further clarification on why you weren't approved at this time, please contact us.  Any applicant that is declined will also get a letter in the mail explaining this.  Alternative options to resolve your debt are only presented for your consideration to try and help.  We wish you best of luck in achieving your financial goals. 

  Customer response

  04/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I got junk mail from them saying I was preapproved for a loan to consolidate my debt. I filled out the info online and they called me the next day. I never picked up their phone call as I went with someone else! THEY WOULD NOT STOP CALLING ME even after I blocked them and told them to stop through text messaging.

  

  Business response

  03/08/2024

  We received an online loan application from this client on February 20th, and proceeded to follow up to assist the client with the request.  The first communication we received from the client was the following text today March 8th - "YOU F****** ********* KEEP CALLING ME WHEN I KEEP IGNORING YOUR F****** CALLS!", "STOP CALLING ME! I WILL BE REPORTING THIS TO THE BBB". 

  We have already cancelled the application and added the client to our do not market and call list.   

  Customer response

  03/08/2024

  
  As stated in business response to this case, that is NOT the first response I gave them! I have deleted all responses to the business because I was so done with them calling me all the time. Businesses like them should understand that if someone ignores your calls for DAYS on end, then to stop calling that person. However they seem to be tone deaf to that fact. I will accept response to the business and hope that they DO NOT call me back otherwise I will be getting a cease and desist letter from the courts. 

   

   

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   

  
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by this business, by an employee of the name Eric Aday, who offered to check and see if I would quality for a debt consolidation loan. I was not approved for the loan so he referred me to a partner by the name of Freedom Debt Relief. Eric calculated my monthly payments and told me after 6 months of on time payments, I would be offered a debt consolidation loan that would pay off my credit cards. I agreed to this for this reason and this reason only. This was on March 3, 2023. It is now March 1, 2024 and I still have not been offered a loan. After the 6 moth mark, I have had several conversations with Eric and Freedom Debt Relief about the status of the loan. I have made 11 on time payments and haven't heard anything yet. At first they told me they switched loan companies and that was the reason for the hold up. Now they are telling me I haven't paid off enough of my debt, even though I've been making the exact payments they told me to make. I have stopped paying my credit cards for a year now and paying them directly as they told me to but with how much I've paid them - I could've had so much of the debt paid down already. They are liars and predatory.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for a personal loan with Simple Path and went through the application process with an individual that told me I was approved for a loan and would be transferred to another professional to finalize the details. Upon speaking to this person, he told me that I qualified for a loan and took further personal information. Halfway through the call we got disconnected and I could not get ahold of him for 2 days despite calling numerous times and being told by others that he was the only person that could help me. Finally, I received a call from a very condescending individual trying to sell me on a debt relief program because I did not qualify for a personal loan. When I told him I wasnt interested, he back pedaled and told me that I did qualify for a loan and then quickly transferred me to another company entirely called ***************************. The gentleman on the other side of the phone had no warning about who I was nor was I told that I was being transferred to a completely different company. I had read the other reviews prior to calling Simple Path so I should have known better but because they are BBB accredited I took the reviews with a grain of salt, only to experience the exact same thing. Simple Path is a scam and advertising as something they are not. You absolutely will get the run around only to be sold on a debt relief program that will ruin your credit and reputation with creditors. Anyone looking for a real personal loan option should beware of this company. Im not sure how they are keeping their accreditation. Ive never been more frustrated with a company in my life.

  

  Business response

  03/04/2024

  Thanks for your feedback, and sorry for any confusion.  We reviewed the call and agree your consultant should have done a better job explaining things.  You weren't meeting the credit requirements for our lending option, a decline letter is being mailed to you that will explain why as it's not appropriate to mention here.  Debt resolution was mentioned for your consideration, and when you weren't interested in that option, you were transferred to a lending partner to try and assist you further.  A manager has tried to contact you a couple times.  Please get back to him directly if you have any additional concerns or specific questions.  Thank you.

• Initial Complaint

  02/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company continually sends me things after I have asked to not receive their garbage. PreSelected is just fancy misleading to Pre Approved. They dupe their customers to signing up for debt relief not a loan. The bait you with great repayment options and say you've been selected!! Like it's a prize. But in reality they sent it to everyone. Not as advertised and reading the other complaints not the only one this happens to?? Probably the way they operate. Which is misleading and scummy. Many companies like this and they should have to state on their mailer they are pieces of garbage and will ruin your credit with the "relief" program. I take the continued mailers as harassment for not going with their program. STOP SENDING ME GARBAGE!! I know the scam and I am not having it. Junk mail should be illegal if we are trying to save the planet right?! Not thus company. They will spend thousands on GARBAGE MAIL and then take it in fees from the people they dupe.

  

  Business response

  02/20/2024

  Based on our review, we have no record of this client applying, speaking with us, or requesting to be removed from our marketing lists prior to this request.  Since we never spoke to this client, and the the client wasn't on the do not call registry, we are requesting for the BBB to remove this complaint. 

  We processed a request to remove the client from future marketing, but please keep in mind that any mail that is currently in production would still be delivered.   Tell us why here...

• Initial Complaint

  01/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contact this company for a personal loan and I received an email to fill out the form with my personal information when I didnt hear from anyone I call them and was told we will call you back. The email I received was from ********* when I called back a second time I was again they will call me back and they did. So now Im wondering who I gave my information to when no one is calling me and they all give me the same answer. Places like always call you back so ** hoping my personal information was not stolen

  

  Business response

  01/26/2024

  Thanks for your feedback, and sorry for the lack of timely follow up.  Upon reviewing this complaint, we see you already spoke to your representative.  Management also tried to reach out and are available to you in the event you want to call back with any questions.  We have closed your file and wish you the best moving forward. 

• Initial Complaint

  01/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started the loan process after receiving a information in the mail. The company is not the lender they get a consolating fee to process the loans. Its predatory lending and can cause the consumer more in the end, if you dont read the fine print. I would like all of my information removed from their website and for them not to contact me anymore not by mail or otherwise. I want to make sure Im canceled out of any and all program that this business was trying to put me in.

  

  Business response

  01/22/2024

  Thanks fro your feedback and sorry for any confusion.  Although we attempted to get you approved for our internal lending option, you weren't meeting the credit requirements at this time.  A letter will be mailed to you that explains the reasons why.  Alternatives options were then mentioned for your consideration.  Please contact management if you have any additional questions.  Your information and file have been cancelled.  You've been removed from our mail and call list. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I received a letter saying I was reapproved for a 30k loan. I filled out the information and received an email stating underwriting made a decision and I needed to set up a phone call. I set up the call and they didnt call at the designated time. I found they had the phone number wrong but figured I may have typed it incorrectly. Finally got a hold of someone one that had been emailing me and they took ALL of my info all over again like I was applying over the phone. Then said they had to call back after underwriting went over the file. They called back and I was declined for a loan and instead told In qualified for the Federal Debt Relief program. I asked to see the details and it was emailed to me but what was emailed and told to me made it seem like I was getting a loan for some of my high interest credit cards and in turn my monthly payments were cut in half. I signed up and was told I had to have a final phone call 3 days later. Immediately after the first phone call I started thinking something was off. I tried calling them back and no response. I found that you pay a certain amount into an account and they negotiate lower pay offs with your creditors AFTER you stop paying them and ruin your credit more than it may already be. I sent an email to the person asking for clarification, no response. I sent an email asking to be removed from the program, no response. I sent an email stating they do not have authorization to debit my account and to please confirm my removal from the program, no response. Its been a week and still no response and I never had my call 3 days after signing. I need to know for sure that Ive been removed from the program. Its bad practice to ignore calls and emails.

  

  Business response

  01/11/2024

  Thanks for your feedback.  We will conduct a full quality assurance review of all communications and promptly address all issues found.  Providing excellent support to our clients is of the utmost importance to our company, and we apologize in advance for your negative experience.  Your file has already been cancelled, so no further action is required.  Please contact management if you have any questions or need any further assistance. 

  Customer response

  01/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I did speak to a member of management and they also confirmed my file was canceled and the experience was a good one. 

  
  Regards,
  
  *****************************
  
   

  
  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I started the loan process after receiving a mailer. The company is not the lender they get a consolating fee to process the loans. Its predatory lending and can cause the consumer more in the end, if you dont read the fine print. I would like all of my information removed from their website and for them not to contact me anymore not by mail or otherwise.

  

  Business response

  01/11/2024

  Although we attempted to assist you with your loan request, you were unfortunately not meeting the credit requirements.  We have removed you from the mailing list and cancelled out your file so you won't receive any additional communication from us.  We wish you the best in achieving your financial goals.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩