Complaintsfor3 Day Blinds

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed a contract and made the initial payment for blinds with 3-Day Blinds on October 18, 2022. I was given an estimate of two weeks for order, shipment, delivery, and installation. When I hadn't heard anything, I checked to see the order status. According to online, the order has been pending installation since October 21, 2022. I have contacted multiple numbers to get the status so I can have my blinds installed. No one has returned my call. I called ************* Services on the contract and received no response. I called the toll free number for 3-Day Blinds with no response or being told to contact ************* Services. The sales representative whom I had my initial appointment with told me I could contact her if I needed assistance, she has been of no help. She told me to contact ************ Services. She has poor communication skills and lacks professionalism. I simply want the product and services I paid for. If they don't have the manpower to fulfill orders, they shouldn't take orders. I want my blinds installed immediately. It's ridiculous to have to wait this long. No one has contacted me for scheduling. No one has returned my calls. This has been a major inconvenience.Order Number *******

  

  Business response

  11/03/2022

  3 Day Blinds apologizes if the installation scheduling has not meant the customer's expectations.  Due to the size of the window treatment the product was required to ship by freight service.  The product was just delivered to the installer on 11/2/22.  ************************ will be contacting the customer within 3 business days to schedule the date for the installation. We will continue to monitor the project through its completion. 

• Initial Complaint

  11/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered shutters for my Living Room, Bedroom, and kitchen September 13th. Order #******. The installer came out to to measure on the following week. When i had not heard anything from them I contacted the installer on October 25th who said my shutters had arrived. We scheduled an install date for Monday October 31st.The morning of the install date the installer called and said that he doesnt have the frame for the living room and would need to reorder which should be here by end of the week but he did install the other two shutters. November 1st I receive a email from 3 day blinds confirming completion of my installation. I called on November 2nd and spoke with a representative who had no idea that my living room blinds were not received and said the only thing they could do is reorder which will take an additional three weeks She could not answer my question as to what happened to my frame. Asked to speak with the manager. While on hold checked the bbb complaints and saw that there are alot more complaints like mine. The representative came back on the phone and said a manager is mot available but one could call back in two hours. All i want is for my shutters to be installed i paid alot of money for them.

  

  Business response

  11/03/2022

  3 Day Blinds apologizes for the issue with the shutter frame.  ***************** Team is actively working to correct the matter.  A representative will be contacting the customer within 1 business day.  We will continue to monitor the project through its completion. 

  Customer response

  11/04/2022

  still to date no contact from the business or installer to explain what happened to my livingroom frame or what they plan to do to resolve the issue as well as a timeframe that is not another month out. I have been waiting since September 13th.  This is no way to ***** your customers. 

  

  Business response

  11/07/2022

  The client was contacted via email 11/5/22 with an update, the email has been attached.  The frame has been reordered and is estimated to arrive in 2 weeks.  The installer will be contacting the client to schedule the installation once it has been delivered. we will continue to monitor through completion. 

• Initial Complaint

  11/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for blinds in September and paid in full. Upon installation, four blinds within the order were incorrect. A reorder was made. After several more weeks of delays, the new installation comes. Two out of four windows are still wrong. An attempt to reorder and reinstall was made but never finished. To date, I still need to complete one of those four windows. During all this, I spent hours spanning multiple days trying to address, understand and resolve the issues. The customer support could be more professional... I requested a full refund of those blinds they are refusing to do. As a customer, I have the right to ask for a refund if I am unhappy with the service and the poor quality of those blinds. To not even speak about their customer service; they keep putting me on hold for hours and never return my call.Those blinds are $2,500; AS FIRST TIME CUSTOMER, it isn't enjoyable to be treated this way. I hope someone does something about this business; they keep stealing money from a customer with poor customer service and service.

  

  Business response

  11/02/2022

  3 Day Blinds apologizes for the ongoing issues the customer has been experiencing with the order. We are beyond the cancellation and refund period, however, our ************* Team is actively working to address these issues and a representative will be contacting the customer within 1 business day with a more permanent resolution.  We will continue to monitor the project through its completion. 

  Customer response

  11/02/2022

  No one called me and disclose the cancellation, there has been a delay in installation, they didn't reach out to me and offer any kind    of compensation     

  I still need to understand policy of refund and cancellation

  Thanks

  MARICLA

  

  Business response

  11/09/2022

  3 Day Blinds has processed a compensation request on 10/31/22 to the customer's account.  This case has been escalated to our Leadership Team who will be contacting the customer to address the concerns with the order.  We will continue to monitor the case through its completion. 

  Customer response

  11/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We spent thousands on motorized blinds for the 6 windows in our master bedroom. The motor stopped working on one of them. They have a lifetime warranty but they charged us to come out and take it in for repair or replacement. Repair was to be completed in 2 weeks. 2 weeks later we received an email that it is not repairable and we would receive a replacement in 2 weeks. It's been months without a blind and now no one will talk to us. When we call they place us on hold and don't come back. On 2 separate calls today I remained on hold for 21 minutes and then later another 15 to get an update. No one one will talk to us or call us back. Obviously the only recourse at this point is an attorney. How sad that they take what should be a small warranty issue, easily resolvable with some good customer service people and escalate it into a much much bigger problem. Because I am being forced to have to pay for an attorney I will be going for a refund of all money spent. I am clearly never getting this blind and I will have to replace every blind in my bedroom so that they will all match.

  

  Business response

  10/31/2022

  we apologize for any delays experieinced with the repair order.  ***************** Team is looking into the order further and will be contacting the customer within 1 business day to address the concerns and provide an update.  We will continue to monitor the case through its completion, case # CAS-1263189-C8V4.

  Customer response

  11/03/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  10/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Agreed to buy blinds from 3 day blinds in September with a delivery/installation date of no later than 10/18. Payment was made in full due to an error by sales person as she advised us. No contract received until October 26. No phone calls returns. No installers came. When we asked to receiv a refund (since we are leaving for a long period of time and never received what we paid for) they said they cannot do this. We now have a $3400 bill, no blinds and no call back that would have allowed for installation. We just want our money back. This company has a 1.3 rating and over 200 customer complaints. They are horrific and their rating should be slashed. On a side note I tried to contact their corporate offices and no good phone number is available.In summary we have been lied to on numberous occasions by numerous folks at this company and have nevr received anything we paid for.

  

  Business response

  10/28/2022

  3 Day Blinds apologizes for any delays in completing the installation. Our ************* Team is reviewing the account and a representative will be contacting the client within 1 business day to discuss the order.  We will continue to monitor case #CAS-1276703-P6T2 through completion. 

• Initial Complaint

  10/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This is in regard to a previous complaint (complaint number is ID#: ********* that appears with 3Day Blins bas being listed as resolved due to my delayed response to the BBB. I apologize I have been on travel for the past 30 days and only received a call from the company on 9/23/2022 from *************************** (customer service) after an email was sent to ********************* (salesman for 3 Day Blinds). I since went to my Credit card company on 10/4/2022 to request them to intervene on the charges paid for the products not delivered and installed. I am confused as to why this is so difficult for this company to complete the job or deliver the finish product so that which I purchased could be installed. I can not even hire someone else to install what is sitting in my garage because the frame to hold the shutters were not delivered. (I repeat "WERE NOT DELIVERED). If I had know that this company's practice of taking the full cost before complete services and products were rendered to the customer, I would have not done business with the company or would have fought this sooner. I am trying to avoid legal action but if I have to pursue it I will at this point if the matter is not resolved by the company. I consider the delivery and install of the finish product a small matter. I am very disappointed that this issue has dragged out over 3 months now. I have enclosed a picture as well of products sitting in my garage. Please assist in helping to pursue this nightmare of a service with the company 3 DAY Blinds. A call response about a reorder is not a resolution to this issue that this company has caused and who has benefited from my hard earned money.

  

  Business response

  10/27/2022

  We apologize for the issues experienced with the order.  We are reviewing the account and a member of our ************* Team will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the case through its completion, case # CAS-1277284-H0K3.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order for blinds in March paid my deposit. Delivery and installation were several weeks past what was sold to me. Paid the remaining balance. I am now paid in full. Upon installation, four blinds within the order were incorrect. A reorder was made. After several more weeks of delays, the new installation comes. Same four windows are still wrong. And attempt to reorder and reinstall was made but never finished. To date, I still do not have those final 4 windows completed. During the process of all this, I spent hours spanning multiple days to try to address, understand and resolve the issues. The customer support is very lacking. The final attempt at an installation was made and when I inquired if all 4 windows were going to be finished I was told no, just one of them. I requested for the installation to hold off until they could complete all four at the same time. No additional attempts to complete the job were made past this point. On my last call with customer service I requested that ********************** could come and remove what was installed and I would have a different company do the job. Upon a lack of contact from the company on when the last 4 windows would be completed, I contested my payment and had it reversed. I then hired a new company to complete the job. Many months of no complications and then I receive a final payment request. They can have their product. But they cannot ask for full payment for a job that was never completed nor attempted to be completed. The final communication was me being told someone from customer service would call me back. When I called the number on this new and final letter I was told they were not authorized to help.

  

  Business response

  10/26/2022

  We sincerely apologize for the issues experienced with the order.  ***************** Team is looking into the matter further and will be contacting the customer within 1 business day to discuss the order. We will continue to monitor case # CAS-1206011-V8R6 through its completion. 

  Customer response

  10/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Blinds broke in September they came to repair it in October. Repairman said it was defective. He was supposed to order replacement right away but did not. Called customer service they ordered replacement and told us it was in on October 17th. Scheduled to replace on October 24. No one came and no phone call. Called them they said they had the wrong number but it was on the work order. They verified it. No saying October 27th. This has been going on since September 15th. The first repairman wanted us to sign form that the job was completed. Refused to sign form.

  

  Business response

  10/25/2022

  3 Day Blinds apologizes for any scheduling issues encountered with the repair order. Our system shows a reorder of a vertical headrail was placed as part of the warranty and has been scheduled for installation on 10/27/22.  We will continue to monitor through completion. 

  Customer response

  10/25/2022

  we we have been promised delivery and install dates but installer either was unable to do repair orchid notbshow up 

  We will wait to see what happens on October 27th

  

  Business response

  10/25/2022

  A member of our Leadership Team called and spoke with the client today, October 25,2022 and confirmed with the customer the appointment for service is scheduled for October 27, 2022 and that the Case Manager will follow up with the customer on October 28, 2022 after the scheduled service appointment.   

• Initial Complaint

  10/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered blinds back in September. Blinds schedule to be installed October 7. One set of blinds measured incorrectly and had to be reordered. Today ** told the installer will not be available until November 4 nearly for weeks after the original install date I asked if the set of blinds can simply be dropped off and Ill install them on my own. My son is using a bed sheet as a window covering. 3-day blinds? In this case at 4-week blinds.

  

  Business response

  10/24/2022

  3 Day Blinds apologizes for the issues experieinced with your order.  ***************** Team is actively working to address these concerns and will be contacting the client within 1 business day to discuss the order.  We will continue to monitor through completion. 

  Customer response

  10/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Complaint ID # ******** has been closed but not resolved. The installer came to our home on 10/20/2021 as scheduled to repair the faulty installation. After approximately 1 1/2 hrs ending around 9 pm, the installer said he could not fix the problem. He told me that 3 Day Blinds would reach out to me with a resolution in 1-3 business days. The installer told my husband and me he would have us sign off on a blank form because he would have to fill out the paperwork later. He went to his truck, and we waited for him to bring the authorization form back to review. He never did; he left. When we entered the room the installer moved the furniture and did not place it back in its original state. 10.21.2022 I received what I believe to be the paperwork he wanted us to sign, and where my signature should be, it states technical difficulties. 3 Day Blinds is unresponsive and passes you through customer service representatives that can not help you. I spoke with a representative that left me a voicemail on 10.20.2022, and she informed me they could not give me an explanation of the charges but would see if there was a way she could get it. I don't understand why the company can not tell me what I am being charged for and the cost of the materials. The complaint was not resolved. The product is still defective.

  

  Business response

  10/21/2022

  Case # CAS-1273031-X0H3 has been updated with this information and the Case Manager will be contacting the client within 1 business day to discuss the order to work towards a more permanent resolution. We will continue to monitor through completion. 

  Customer response

  10/21/2022

  I will not consider this matter taken care of until I have been contacted and it has been rectified. 

  

  Business response

  10/26/2022

  Our Leadership Team is actively working with our Drapery Team and installation Team on resolving the issues experieinced with the recent purchase. The Case Manager has left messages for the customer on 10/21/22 and 10/25/22.  we will continue to monitor the case through its completion until there are no outstanding issues. 

  Customer response

  10/26/2022

  This issue has not been resolved. I did receive a call that someone from the install team would be reaching out to me. I have not received a call from the install team, and the draperies are still not functioning. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩