Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our blinds were installed on 11/16/2022. By *******. The installer broke one of our ceiling lights, shattered to our hardwood floors. The floors were dented, but we settled with a stain over the dents. Our ceiling light is the problem as it is one of three matching in our entry. After much back and forth with ******* and 3day blinds, Rayline offered us a $280.00 compensation for the ceiling light and we accepted. (Over email). That was on 2/23/2023. I have reached out to both Rayline and 3Day Blinds repeatedly and all parties have gone dark to me. And we have no check from Rayline. We just need our compensation check.

  

  Business Response

  Date: 03/27/2023

  3 Day Blinds sincerely apologizes for any damages and for any delays in resolving the matter.  ***************** Team is investigating the matter and will be contacting the customer within 1 business day to discuss and come to a permanent resolution.  We will continue to monitor case # CAS-1311981-Z7C6 through its completion.

  Customer Answer

  Date: 03/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  D. ***********************
  
   
  

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered motorized blinds and the cord were defective. I called 3day blinds and they sent their subcontractor out to fix the cords. He said he couldnt fix them and was going to take them and would call us to schedule an appointment when they came in. This was in November 2022. That was almost four months ago. I reached out to 3 Day blinds and & they said they reached out to the installer and they should be calling me. Ive heard nothing. Ive left messages and continue to email 3Day Blinds to no avail. So basically, I feel that since the blinds were not working as expected, they just took them from my home and kept my $1500. . Ive even tried to reach out to my sales rep but the email bounces back. This is unacceptable! I dont want to take the time to go to small claims court I just want blinds in my window! Please get this resolved!!

  

  Business Response

  Date: 03/22/2023

  3 Day Blinds apologizes for the issues and delays in resolving the repairs needed.  ***************** Team is reviewing the account and will be contacting the customer within 1 business day to address these concerns.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds from Next Day Blinds in June 2019. The blinds had a lifetime warranty. Next Day Blinds was purchased by 3 Day Blinds in 2020. I called 3 Day Blinds because I needed service on my blinds and I was advised that 3 Day Blinds was not honoring the warranty from Next Day Blinds. Yesterday I found out from a former Next Day Blinds employee that 3 Day Blinds was providing a 7 year warranty to former Next Day Blinds customers. I would like a refund of $86.70 for the service visit I paid to fix my blinds. Thank you.

  

  Business Response

  Date: 03/22/2023

  Despite Next Day Blinds no longer being in operation, 3 Day Blinds sent a technician to the customer's home in August 2021 at which time completed the restring for only the cost of a 3 Day Blinds standard Service fee of $86.70.  A Service Call fee, also referred to as a Return Trip fee is applicable to all 3 Day Blinds Return Trips after 1 year of installation for any warranty work. 3 Day Blinds offered and completed the repairs for a Next Day Blinds customer just the same as a ********************** Customer. We did not charge the customer the additional restring fee of $48 that is applicable to restrings outside of the warranty.  

  Customer Answer

  Date: 03/23/2023

  The company is not giving accurate information. When 3 Day Blinds purchased Next Day Blinds, they agreed to honor the warranty from Next Day Blinds customers for 7 years.

  

  Business Response

  Date: 03/23/2023

  As previously stated, all Return Trips greater than 1 year from purchase date are subject to a Return Trip fee of $86.70.  This goes for all original customers of 3 Day Blinds as well as Next Day Blinds.  The customer was not charged for any additional fees that he would not have paid if purchased from 3 Day Blinds originally.  The 7 year warranty refers to a restring fee of $48 which the customer was not charged for.  ********************** completed the repair of a Next Day Blinds product under the same warranty policy of 3 Day Blinds as a courtesy.  

  Customer Answer

  Date: 03/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 3 day blind in November after hearing the advertisement. I decided to treat myself to two blinds for the holidays. One for the kitchen and one for the living room. I was told that it would not be in time for Thanksgiving but certainly for Christmas. Plus I expressed to them that I needed it sooner and *********************** promised that I would have it before Christmas. Also I kept saying I contacted you because you have three Days to deliver. At no time was I told that 3 days was just a name. I learned that later on. The contract dated December 3rd. I expected someone should have been there shortly thereafter to measure the windows because that is what they promise you when they are selling. When that didnt happened, I sent ****** an email on the 6th of December to find out what was holding up the process. He promised to contact the measuring people but still no one showed and no one called. I was very disappointed. When the young man finally showed up, he was very obnoxious especially when I asked him why it took them forever to come out to measure the windows while advertising 3 day blind. After the measurements, I kept calling throughout the month of December into January because I was really looking forward to having the blinds that they promised I would have for the holiday. Finally, I contacted ****** again and got a voicemail stating that he was out of town until 12/24/22. I called him again on 12/26/22 after Christmas and still no response from him. And so I started calling the office numbers No response. I called again on January 2, 2023 no response. I called again on 1/3/2023 and spoke to ******* (****) about the issues I was having and he responded very kindly to me. He promised to reach out to the installation team. He asked me if I can give him until that Friday and if no one called to come out and installed the blinds then he would cancel the order because he has the authority to do do so. I promised him that I would wait until that Friday. I called **** again on January 9, 2023 to make sure he cancelled the contract as he promised because no one called. Goblie Amphy answered the telephone. **** was on a called for a long time and didn't pick up my call. ****** left him a message about the cancellation and no one called or showed up at my house. I also submitted a letter to ******************************************************** address but I did not get a response Later down in February they started calling me by then I started going in and out of the hospital. Eventually, I had to separate myself from the stress of blinds, and cancellation because I had to have heart surgery. I complained to my credit card company about them but they never responded to the card company so I thought the cancellation went through until a **************** at ************ called and left a message on my phone asking for me to pay them the balance of $1407.42. I have nothing in my house for them. They made up a contract and broke all rules of the contract. They did not follow through on their promised, they treat the customer with such disrespect. They made promises and never fulfil them yet they expect the customer to walk on chalk line.

  

  Business Response

  Date: 03/22/2023

  3 Day Blinds apologizes for any delays and issues experienced with the order.  ***************** Team is reviewing the account and will be contacting the customer within 1 business day to discuss the order. 

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with 3DayBlinds design consultant ************************* on 2/15/23. She stated installation would be by 2/28/23. Signed agreement to have (3) shades with valance in master bedroom, 3 (white) blinds in family room and kitchen, and 1 shade with remote in foyer. Contract signed on 2/17/23. Initial payment of *******. We were informed, balance of $1801.45 was due when installation is completed. Installer was not scheduled until 3/2/23. When installer arrived, shades were installed in bedroom. Installer was unable to install valance due to incorrect size. Installer was unable to install blinds, due to incorrect color, installer was unable to install shade in foyer, due to not having a ladder to reach installation height. **************** and design consultant contacted on 3/2/23. Installer was schedule again on 3/9/23. Upon arrival, we asked if he were making adjustments size to valance for bedroom. He stated he did not have the tools nor the experience to make adjustments. We than asked if he had the correct shade of white blinds for family room and kitchen. He stated he only had the color with the original order. We politely asked him to leave because it only meant another trip would be made to satisfy our agreement. More than 15 calls were communicated with 3DayBlinds customer service since 3/2/23, including speaking with 2 supervisors who assured us on 3/8/23 they would have a resolution. We have not communicated with 3DayBlinds since 3/9/23. Our order Number - *******

  

  Business Response

  Date: 03/20/2023

  3 Day Blinds apologizes for any issues experieinced with the recent purchase.  A member of our ************* Team has spoken with the customer and scheduled an appointment with the designer for 3/28/23 for reselection.  We will continue to monitor case # CAS-1316999-C7D6 through its completion. 

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/23 Design consultant ************************* came to my home because I wanted my slider which is three panels covered with motorized blinds. At the end I ordered three blinds motorized and the final cost was $2742.58. My roller motorized blinds more installed March 4 and when the guy was installing one out of the three panels was either measured wrong or cut wrong. Also the panel that goes across the top is damaged on the right hand side,its a wood panel there for decoration purposes only. To further find out that ***** put a Wi-Fi router on my order that I was not aware of and that I got charged for. I tried to contact a designer that came to my home and with a couple of back-and-forth text she then continue to ignore my text so then I called the company on March 9. I spoke to ******* and told her all my concerns that I had and ******* stated that the case manager ***** would call me back and supply me with a case number CAS-*******-B1T9. I also expressed my concerns because I was told that I wouldnt have any light coming in between the three panels which is untrue. I was told that ***** would get back to me in 48 hours which she never did and Ive been called back March 14. Very kind my name ****** answered me and transfer me to the escalation line where than a lady named ***************** who said she was a lead and stated that **** would be the one to get back to me to help me solve my issues and try to process a return. For the three times that I called 3 Day Blinds as well as reaching out to the rest that came to my home no one ever called me back. Now today March 16 lady calls to set up an install for the blind that was measured Incorrectly! I said can you please transfer me to a case manager I have a case number which at that time I spoke to a woman that quickly transfer me to another lady name *************************** who said that she is a lead. ******* had no interest of making my many issues solvable and then told me that my concerns in that valid and she will not escalate this to somebody thats higher than her. The bottom line is I would like this product taken out of my home with almost $3000 it is not worth it poorly made and many other issues. And I as I could see two previous complaints with this company weve all had pretty much the same issues. Poor customer service.

  

  Business Response

  Date: 03/20/2023

  3 Day Blinds apologizes for any issues experienced with the recent purchase.  In reviewing the account, the customer has spoken with a member of our Leadership Team and an appointment has been scheduled for 3/28/23 with a designer to come to a satisfactory resolution.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased over $8,000 of mercndose form 3 day blinds. 2 drapes and shades for my bay windows. The sales person visited on January 2, a couple of days someone else to confirm measurements and installation was finally scheduled for February 23, however the installer had to return because he couldnt do the install alone and didnt have a tall enough ladder. When he open the boxes though I asked if he was missing more because they didnt look like they were enough material for my wall to wall drapes and he said that was it. He proceeded to install the shades put up some of the drapes hardware and left. The second installation was set for February 27. That very same day while the installer was present one of the shades stoped working. The button got stuck so it wont go up or down. The installer has warned the these had that issue and suggested I get motorized ones instead. He completed the drapes installation and then I noticed that the drapes were not full, it needs another panel to look the way I expected them in all 3 places ( wall to wall master bedroom, living room and stair window. In addition, the master bedroom drapes measurements are off. They are short, they need another inch. I called corporate to explain all the issues. They didnt understand what I meant by the drapes not full enough. After an hour of talking, the rep documented everything but told me she would call me back in a few days because she needed the installers notes. After not hearing back, two days later I called and after hours of talking and placing me on hold and talking to management she said that they couldnt help me. I asked to return every thing and she said the refund window is within 3 days. How are you supposed to know if you are not satiated if you have not seen the product? Today I am here and I am told by the rep that I have to pay another $1200 for motorized shades and that they spent help me with the drapes. This is unacceptable and really bad customer service.

  

  Business Response

  Date: 03/16/2023

  3 Day Blinds apologizes for the issues experienced with the order.  ***************** Team is reviewing case # CAS-1315490-L0D0 and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 03/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of **************************** whose work is incomplete in that a replacement of the wrong parts have been knowingly used and they knew that they needed to return to the subject home when the correct parts / product have been delivered to their offices, then followed through to replace the ones used at the initial installation. Thank you.

  

  Business Response

  Date: 03/16/2023

  3 Day Blinds apologizes for any issues experieinced with the order.  ***************** Team is reviewing the account.  A representative will be contacting the customer within 2 business days to  discuss the order and come to a satisfactory resolution.  We will continue to monitor the case through its completion.

  Customer Answer

  Date: 03/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, for now.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I will make clear and reiterate, until the resolution has been performed to my satisfaction according to the Contract, please keep this case open for a continuing professional resolution according to good business standards.  Thank you.
  

  
  Regards,
  
  ***********************************
  
   

  
  

  Customer Answer

  Date: 03/21/2023

  I replied to the offer that 3Day Blinds will call me in the next business days to repair.  To-date, I have not received a response to repair.  Therefore, my complaint has not been resolved.  I need to make this clarification that, until the time with when the repair is on-going and to my satisfaction, and according to the Contract, my complaint is not considered resolved.  I request that BBB remain my complaint open and unresolved until I advise that the repair has been professionally completed and is according to the Contract.  Thank you.
  

  
  

  

  Business Response

  Date: 03/30/2023

  ************* has been in contact with the customer and placed the necessary reorder on invoice 1214829.  The installer will contact the customer once the order arrives to schedule the installation appointment.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 04/26/2023

  Why are you rejecting the business response:  I am not rejecting the business' response, 3Day Blinds, as it is demonstrating to correct the wrong materials used in the installation of the blinds by ordering the correct brackets and valance materials.
  
  What has the business not addressed:  3Day Blinds has not, as of this writing, given me an update that the ordered materials has arrived.
  
  Resolution you are waiting on: I have requested *************************** to update me every week or so on the materials ordered.
  
  Desired resolution:  I expect **************** to let me know that the order has arrived and that I should expect the installer, Rayline Installation to come to my house and replace the brackets and valance.
  

  

  Business Response

  Date: 05/01/2023

  The customer has been scheduled for installation on 5/12/23. We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially ordered a full house of blinds on 11-19-22. My original order number was 1051902.They were initially installed on 12-10-22 and two of the blinds did not fit and were re-ordered and then shipped to my home. In December, I noticed that three of the blinds were non operational in that they would not retract completely.The blinds in question as listed on the contract are: Line 2, Line , and Line 7. I contacted 3 day blinds to schedule a repair and was told that I would be called when the product was in. By mid January I called the warranty department back due to not being contacted. Somehow they lost my repair order and so I had to re-submit it. I scheduled the repair for Friday **** between 2-6pm.I took a day off for this appointment but nobody showed up.I was eventually called at around 8pm by the technician stating he wouldnt make it.I was upset because it is not easy for me to get a day off of work but he assured me I could re-schedule for Saturday appointment. However, when I called to reschedule I was told I couldnt schedule a Saturday appointment. After a great deal of back and forth they agreed to the Saturday appointment and I scheduled the repair on **** between ****. On March 11th at 7:50am The technician called me and said I was the first one on the schedule. He asked if I could move it to the afternoon because driving to my home first would be an inconvenience for him. I was unable to change ,y appointment time due to pre-existing appointments and obligations. The technician said okay and that he would arrive in 50 minutes. The technician, a Mr. ********************* *************) from ************ Services ************, never showed up. I called and left 3 messages and several texts. Finally, I received a text 6 hours later that another department was supposed to contact me because they didnt have the parts. This seemed unlikely as three day blinds had already confirmed receipt of the parts for the repair. I would like the repair / replacement completed

  

  Business Response

  Date: 03/14/2023

  3 Day Blinds apologizes for the issues experieinced with the order. Our ************* Team is investigating the matter and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor Case # CAS-1302383-V9G1 through its completion. 

  Customer Answer

  Date: 03/14/2023

  I continue to wait for a response despite numerous assurances from your team that someone will follow up with me shortly.  

  

  Business Response

  Date: 03/16/2023

  A member of our Leadership Team spoke with the customer on 3/15/23 at 3:25 p.m.  The customer confirmed what line items she was experiencing issues with and a reorder was placed by the Case Manager on invoice 1195233.  The order is estimated to arrive 3/20/23 to the installer.  Once the order is delivered the installer will contact the customer to arrange the installation appointment.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their sales **** ****************************** came out May 2022. . She quoted me a price and I moved forward. Living on a busy corner and with zero shade I advised that I wanted black out or light dampening curtains for both sun and privacy. Turn time was a big deal bc I only lived thee 3 months a year in the summer. A week after i paid my deposit, she got back again and said she made an error and the price was increasing. A week after that she realized she made a second mistake which was going to cost me thousands more. Unfortunately you had my hands tied bc I needed it done by the end of August so I proceeded. The shades were eventually installed. 3/3 had issues. One was the complete wrong size. Other was broken. And a third was completely transparent, even though I specifically requested light blocking. After several MORE weeks one was fixed. I reached out to address the other issue. The large blind was the wrong size and transparent. I spoke to ******. She reordered for me. Well the shade came back transparent again. And it was WAY too long and dragging on the floor. So it came back worse than the last one. I notified ****** mid sept. She never responded until 2 months later, when she asked me for payment. I reminded her again of her failure to 1) fix the issue and 2) even responding to me. The next communication was in December when they went to collect the balance due. I provided a similiar explanation to the above and told them i considered the matter closed. And i never heard from them again Recently the motorized part of the blind doesn't even work. And they sent my account to collections. I am only able to dispute the collection by phone or mail, and there is no way for me to verify that this is in dispute. I have to move on and find another vendor for all 3 blinds. Unfortunately I cannot even use the 2 blinds that were fixed as they won't match. Not only do i want the balance waived, but i want a full refund of what has been paid.

  

  Business Response

  Date: 03/10/2023

  3 Day Blinds apologizes for the issues experienced with the order.  Though the order is beyond the cancellation period, a member of our ************* Team will be contacting the customer within 1 business day to discuss the order and come to a resolution. We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 03/10/2023

  they have had ample opportunity to address this multiple times. This was never ever 100% correct. Each time they assign someone new who does nothing, or makes the problem worse. How long am I bound to them?  Should I give them 2 years to fix the issue?  3 years?  Do they keep getting to make attempts to fix for an eternity?  At what point can I cut my losses and just move on with a more reputable company?  This is absolutely insane. The shades are the wrong size, the wrong material and dont work. 

  

  Business Response

  Date: 03/13/2023

  A member of our Leadership Team called the client on 3/10/23 and when unable to reach directly, left a voicemail with a direct line to call back to discuss the order and to confirm that the installation appointment had been scheduled for 3/16/23.  We will continue to monitor the case through its completion.

  Customer Answer

  Date: 03/22/2023

  their response is purposely misleading and evasive. Yes they came by to fix the mechanical issue. However that doesnt come close to addressing the issue regarding the incorrect size and material.  And I just found out that when they came to fix the shade the last time, they actually made it worse. One shade is different from the others.  I charge $1000 to $2000 per night for rent. I cant have some sloppily put together shades hanging up.