Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

3 Day Blinds has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

• 

  3 Day Blinds

  1242 W Olive Ave #B-6 Merced, CA 95348-1662

  
• 

  3 Day Blinds

  4275 Rosewood Dr #24 Pleasanton, CA 94588

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the start of 2023, I purchased blinds for my kitchen and office from ************************* with 3 Day Blinds for what I was told was a 40% discount because it was the end of the year sale. For the kitchen, the order ***** sold me was for 5 bottom up remote controlled blinds with a motor that was to be hidden in the top of the blind. When the installer came, that was not what was delivered. I received one hidden motor, top down/bottom up and four external motor blinds. These blinds would have to be controlled by two separate remotes. When I called ***** to explain, she said there had been an error and she would get back with me. She did not get back and I had to call her a couple of times to find out from her that they no longer make the hidden motor blinds in my size. I let her know that I would go with manual but would expect the same discount since this new order would be to replace the one that was made in error on her part. ***** and 3 Day blinds have refused to give me the additional discount for my replacement blinds and will only honor current pricing without the 40% applied.

  

  Business Response

  Date: 03/07/2023

  3 Day Blinds apologizes for the issues that have been experienced with the order.  A member of our Leadership Team has spoken with the client and scheduled an appointment for 3/9/23 for the designer to meet with the client for reselection.  We will continue to monitor the project through its completion. Case # CAS-1316422-S3C4

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a roman ***** that was installed in our bedroom in 2019 and has proven to be junk. Within the first year, it broke and had to be repaired. (August 24, 2020). We believed that the weight of the ***** was too heavy for the flimsy parts used to lower and raise the *****. But the same parts were used to repair the *****. That repair lasted less than a year. The ***** broke again and was repaired in June 2021. The ***** broke a third time and was repaired in September 2021. We insisted again that the ***** was too heavy for the parts used and asked that they use materials that could bear the weight of the *****. To no avail. In October 2022, the ***** broke again. One of the ladder threads snapped and the pulley cord became so frayed, that it also snapped. The ***** is warranted for lifetime (operating mechanisms) or 7 years (cords and ladders), but this ***** could not even survive a year. Each time it has broken, it has been weeks to order parts, wait for parts and wait to get on the installers calendar. This involved weeks without a ***** on our bedroom window that faces the street. We ultimately gave up on this ***** and requested our money back. 3 Day Blinds has refused to refund our money and only offered to repair the *****s (for the 4th time!). The ***** in question and the matching door ***** cost $2857 including "packaging, handling installation and tax" of $347. We spent over $10,000 in window treatments throughout our home with 3 Day Blinds. This one ***** does not function as it was intended and does not comport with the implied covenant of merchantability. When we first ordered the *****s, they refused to honor a 50% coupon, contending it was a mistake. And because our salesman would apparently lose the bulk of his commission, we agreed to a lesser discount. The companys agents parrot the company line that they will only repair (apparently every year) and will not acknowledge that their product does not work as intended.

  

  Business Response

  Date: 03/03/2023

  3 Day Blinds apologizes for any issues experienced with the shade.  A member of our ************* Team will be contacting the customer to address these concerns and will offer a resolution as covered under the warranty of the product.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 03/14/2023

  First, it is false. I have not been contacted by a member of ************* contrary to their representation to you on March 3, 2023.  It has been ten days.
  Second, their representation also states they will offer a resolution as covered under the warranty of the product.  They have already consistently refused to honor the implied warranty of merchantability. Their ***** ***** breaches the implied warranty of merchantability, a warranty implied in every contract under ********** Commercial Code Section 2314.  [A] warranty that the goods shall be merchantable is implied in a contract for their sale if the seller is a merchant with respect to goods of that kind.  "Goods to be merchantable must be at least such as (c) Are fit for the ordinary purposes for which such goods are used.  The ***** *****s installed by 3 Day Blinds were not fit for the ordinary purposes for which *****s are used.e.g., to be drawn up and down on a daily basis.  The *****s broke 4 times in 4 years.  Each time they break, these bedroom *****s are either inoperable or removed for repair for many weeks at a time.  (Repair visit has to be scheduled.  Then parts have to be ordered.  When parts finally arrive, the installer has to find room on his calendar).  The *****s made for my window were made with inferior materials, such that they could not last a single year.  They are not fit for their ordinary purpose.  3 Day Blinds refused each time they broke to remake the blinds with stronger more durable cords, pulleys and whatever devices are required to withstand the weight of the blinds for more than a year at a time.  They have had 3 opportunities over 4 years to make their product merchantable. This product does not comply with the implied warranty of merchantability and I want my money back.   We gave them three chances to provide a merchantable product.  We are sone.  
  Thank you for your assistance. 
  

  
  

  

  Business Response

  Date: 03/20/2023

  A member of our ************* Team spoke with the client on 3/17/23 and came to a satisfactory resolution.  We will continue to monitor case # CAS-1317143-Z7W6 through its completion.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Irdered custom blinds Oct/2022. Blinds were finished and installed in late November 2022. The blinds are short on sides by 1/8 to 1/2 inch leaving gaps. The darkening blinds all have material irregularities and there are blatant manufacturing issues aling with measurement issues. All of this 12 standard windows for $6,800. 3 day blinds has sent out several people (installer and consultant)and new blinds were supposed to be made weeks ago and never were. Now Im being ignored. I want resolution and deserve to be listened to and my problem resolved or credit me back instead of ignoring me and the issue

  

  Business Response

  Date: 02/24/2023

  3 Day Blinds is sorry to hear that the customer is unhappy with the product.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss these concerns.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: We purchased 32 faux wood blinds for our new house. This set us back a total of $8,508.03. We were ok with that as we trusted the product we received would be good quality and installed well. Throughout our homes building process our designer stopped by to measure multiple times. Everything seemed good, no reason to question anything at that point. A few weeks after moving into our new home our blinds arrived with a contracted installer. Long story short, we were shocked by the poor quality of the blinds. In addition, we were extremely disappointed in the installation of the blinds. I could go on and on, but dont want to run out of characters. I reached out to our designer after the installer left and was told I dont know that to tell you, this never happens. Weve never had someone be unhappy with their blinds and that was that. I immediately called them and began a 1.5 month process of getting in touch with someone that had the slightest idea what was going on. Only after threatening to post our frustration on ******** was my concern escalated to a higher manager. I also commented on their ******** page posts and shared pictures of the issues we had and they proceeded to delete my posts and block me. They only allow positive comments. They sensor their reviews to make it look like their customers are happy, but they are clearly not! After many weeks of back and forth, no progress had been made and 3 Day Blinds was still refusing to refund out money. At this point, our point of contact has agreed to allow a reselection option. I explained that we have lost our trust in the company and have zero confidence that they can actually produce and install what we originally wanted. I was told that the word refund was not in their vocabulary. I was also told that they wouldnt issue a refund because our order was so expensive. Is that my problem? If they are scared to lose $8,500 their business is in bigger trouble than I thought.

  

  Business Response

  Date: 02/23/2023

  3 Day Blinds is sorry that the customer is not happy with the product.  Our Leadership Team is actively reviewing the customer's account and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1301018-D1W9 through its completion. 

  Customer Answer

  Date: 02/23/2023

  They have reviewed my case and still, even after hearing from multiple customer service agents how surprised they were at the poor quality and work, still wont refund my money. They will provide a reselection but we dont want that as we believe this company is a scam and has already proven they are terrible, and we do not trust them. We fully believe if we chose to respect they would come and remove the old blinds and never actual deliver anything else We want a refund.

  

  Business Response

  Date: 03/02/2023

  A member of our Leadership Team spoke with the customer today and scheduled an appointment with a designer on 3/14/23 for reselection.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 03/22/2023

  While this is true, we are not fully satisfied. Our original ask was for our money back. We did meet with a higher up who was surprisingly great to work with. All of our concerns were validated and they agreed the measurements were taken incorrectly as well as the installation was terrible. Our only option is to deselect, which unless we want the same terrible product, will end up costing us more to solve the issues. We still want what is extremely reasonable to ask for at this point, and thats to return the blinds, and get our money back. 

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to call 3day blind customer service for months. They line puts you on hold for an hour to an hour and a half before someone hangs up on you. I see in the BBB reports this is their mode of operation. A lot of times you can hear the person there and the deliberately hang up. We have custom shades for huge windows about 20 feet off of the ground which were purchased in 2016 order #*****.3023 sold by **************************************. At the same time both stopped responding to the remote. Obviously we do not expect these to be covered under warranty. But we DO expect to be able to have a service call and pay for them to be fixed. We need to be able to open the shades and wash our windows. No other company is going to come out and fix these 3 day blind shades obviously - if not 3day blind? Are we supposed to throw them out and buy new ones? We have even emailed the company and after confirming the shades are out of warranty, the company "*********************************" again sends us back to a dead end phone number - which they obviously know is a dead end, and stops responding to email. They give the appearance they they have "service" when they don't and they are literally evading their own customers, expecting them to be in this cycle of calling them, waiting on hold for hours and being hung up on. Yet if you choose the phone option to place an order someone is readily available to speak on the phone. They still won't help you with *********** of course. All we want to do is get our shades fixed.

  

  Business Response

  Date: 02/23/2023

  3 Day Blinds apologizes for the issues the customer experienced in reaching our ************* Team.  We have reached out to the customer through emai on 2/23/23 to address the customer's concerns. 

  Customer Answer

  Date: 02/23/2023

  the response suggests we fix the problem ourselves which we obviously can not or we would have done so.  The second responses suggests the blinds are within a year old which we already disclosed they are not. We need a service technician be dispatched to change the batteries or the motor and will pay for the service. 

  

  Business Response

  Date: 02/28/2023

  The customer has been contacted to resolve the issues with the shades.  We have processed a service order for the installer to inspect the shades on invoice 1173701.  The installer will be contacting the cusotmer within 3 business days to schedule the appointment.  We have attached the email correspondence. 

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th 2022, a design consultant (*********************) wrote a contract for Exterior and Oversize Roller shades costing $4,424. I paid a $2713.84 deposit and the remaining balance was to be paid at the time of installation. The contract estimated installation on or before: 09-10-2022. I was concerned about the oversized shades fitting in the elevator so I asked the designer to measure the elevator. She insisted that the product would fit. I called customer service to give them the exact dimensions of the elevator and was ensured the product would fit. When I was given no information about my order by 9/22/22, I called the design consultant and was told the product was delayed. The product finally arrive on 11/4/22 and when they brought it to the building, it did not fit into the elevator. I was charged the remaining balance. I was told that I would have NOT have to pay the difference for switching to 3 shades instead of one oversized shade since 3 day blinds was taking responsibility for the mistake (confirmed via email by resolution associate *****************.) On 11/28/22, I was called and told that they would actually charge me >$2000 for the switching to 3 blinds. one week later they changed their stance again and agreed to pay the difference for the shades. On 12/20/22, someone came to remeasure the windows. Prior to putting in the order, ******************* reached out to ask about the configuration of the windows. I emailed her back to confirm that the new shades are rechargeable and do not need to be plugged in in order to function. She confirmed that I was correct via email. On 1/31/23, the new shades arrived and the installer informed me that the shades would need to be plugged in in order to function and that they were not rechargeable. I sent them back as that was not what I ordered. I have since tried to contact 3 day blinds via email, phone and voice message and have not received any response. I would like to request a return for a full refund.

  

  Business Response

  Date: 02/16/2023

  3 Day Blinds apologizes for the issues the customer has experienced with the recent roller shade purchase. A member of our Leadership Team is reviewing the case and will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased manual & motarized blinds thru 3 Day Blinds 01/23/23. Partially installed on 02/03/23. The salesperson ****** came to our home with only material samples. We explained we wanted coverage for our windows. We also explained our living room would be *********** room thus choosing the blackout material. ****** explained there would be a 1 inch gap between and would allow for some light to enter. The blinds we received has more than a 1 inch gap as well as protrudes out so far as to not provide enough privacy. The blinds in the master bedroom is also the same. The light gaps arent as concerning as the loss of privacy which is unacceptable. We spent over $8000 for these blinds that do not protect our privacy. We called the day the blinds were installed 02/03/23 and was told to wait until the installer filed a report with corporate. We waited until Tuesday as the salesperson recommended. We never received any followup. We called on Wednesday, spoke with ********************* who told me there were no returns. We were not told of this policy prior to signing. She said they would try to resolve it and had to send her pictures of our concerns. I responded with our concerns and pictures the same day. She stated she opened a claim #CAS-1309532-Q5H3 on 02/08/23 and would contact me. As of 02/13/23 no contact has been made. I have sent emails as well as called. I was told ***** was on a call and would call me back as soon as she was off her call. I have still not heard anything back. We wish to return the blinds in our living room and master bedroom for a refund because they do not provide the coverage that was promised. We are extremely disappointed in the manner our concerns are being handled to the point we no longer wish to pay for or do business with this company. This is disheartening because the blinds in the remainder of the home are satisfactory. The main rooms are not as promised and 3 Day Blinds has failed to fulfill their promise to resolve this issue.

  

  Business Response

  Date: 02/14/2023

  3 Day Blinds apologizes for the issues experienced with the recent purchase. We see that the customer spoke with a member of our Leadership Team on 2/13/23 and an order has been put through for the installer to remeasure.  The installer will be contacting the customer within 3 business days to schedule the appointment.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date; 1/16/2023.Money paid; $1,011.39.Contracted to install 2 window treatments in my kitchen windows.************************ scratched my brand new expensive cabinets. They chipped the corner-bead on the window frame. They hung both blinds crooked. They didn't install the valance as ordered.They made a half hearted attempt to resolve the issue but have since disregarded my attempts to have it resolved to my satisfaction.Case # CAS-*******-B8Q9.

  

  Business Response

  Date: 02/14/2023

  3 Day Blinds apologizes for any issues experienced with the installation.  A member of our Leadership Team is reviewing the account and will be contacting the customer within 1 business day to discuss these concerns.  We will continue to monitor case # CAS-1302224-B8Q9 through its completion.

  Customer Answer

  Date: 02/15/2023

  3 Day Blinds stated that they would contact me within 1 business day.  They have not.  It has been 24 hours.  Another failure by 3 Day Blinds.

  

  Business Response

  Date: 02/16/2023

  Our records show that a member of our Leadership Team called the customer and left a voicemail on 2/15/23 at 12:30 p.m. PST and followed up the voicemail with an email requesting the customer contact him to discuss the matter.  The email is attached. 

  Customer Answer

  Date: 02/23/2023

  I have spoken to *********************** and he has partially satisfied this issue.  I am waiting for him to provide information on who is going to come to my house and adjust the blinds and install a new valance.  So far he has issued a partial refund that we agreed on.  Nothing will be done to resolve the scratched cabinet except the refunded amount of money.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent hours pouring over fabric samples and then ordered roman shades for 2 sliding glass doors; putting down a 50% deposit for the entire purchase including installation. I was assured by my "design rep" that my new window treatments would be installed no later than mid-March which would be a little over a month from my purchase date. 2 days later I get an automated email saying my fabric is not available and won't be until appx. 6 months after my date of purchase with no guarantees and no remediation offered. I sent back email saying this was unacceptable to which they asked via email again if I wanted to change fabrics -- to which I told them "no" I wanted what I had bought and what my credit card company had already processed. Then I called them seeking to cancel the order -- taking an abundance of time to simply reach a human then that person to get clearance to cancel my order. When I questioned how I could've been able to purchase something that was not in inventory - there was no reply only general nonsense. 2 points: I should NOT have been able to put money down BEFORE they checked and verified that the product was in-stock. And 2: they should've offered order cancellation before I had to escalate the issue. 3-day blinds...more like 3 month blinds.I was told my refund would be processed in 7 - 10 biz days with no written confirmation email or otherwise sent to me to backup this verbal claim. The whole experience was sketchy and borders on fraud from the beginning.

  

  Business Response

  Date: 02/08/2023

  We apologize for the delays caused by the backordered items from the recent purchase. Though we strive to offer speedy turnaround on all of our orders these unforeseen delays may occur. The customer spoke with a member of our Leadership Team and the order was canceled as the customer requested due to the backorder.  The refund will take 7-10 business days to appear on the customer's statement depending on the customer's banking institution. This has been documented on case # CAS-1309481-M2S5.  

  Customer Answer

  Date: 02/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19365365, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Diane Boichut
  
   
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ordered curtains for 2 windows on September 22, 2022, from 3 Day Blinds at which time we down paid $4300. They were promised for October 25, 2022. In mid-November the installer called to arrange a partial installation which we rejected. Still, the Company withdrew from my debit the balance $4132. On November 22, I called to inquire the status and was told I would receive a call back which never happened. I called again on December 26, for a status update. They gave me a case number ********* and I was told someone would call back which never happened. In January, the installer came, but brought the wrong size traversing rod. More, he was not able to install the 2 tie back rods ($31.50 each) because there was not enough wall space. He took these back, but I have received no refund. Later in January, the installer came with the correct traversing rod but discovered that the rods for the vertical panels are the wrong size, so the sheers do not work. Even more, the sheers are 4 inches too long. More time has passed. On January 31, I called again. The service rep was sarcastic and rude because I was not satisfied with his resolution that he would send an internal email about my case. I want this fixed, not their lame promises or worthless internal emails. I demanded that someone call me by Friday, February 3 with an updated status, which did not happen. My wife and I wish we had never engaged 3 Day Blinds to do our work. They have our payment in full (over $8000) but I do not have a completed installation after more than 4 months. The sheers draped on the floor look awful. This company should be ashamed of their work and customer service. Only the installer has treated us well. But I do not believe 3 Day Blinds cares about their customers. We will never buy from them again, nor recommend them to anyone.

  

  Business Response

  Date: 02/07/2023

  3 Day Blinds apologizes for the issues and delays in completing the installation. I see that our ************* Team is actively working to address your concerns and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1295957-Y9R1 through its completion. 

  Customer Answer

  Date: 02/08/2023

   3 Day Blinds answered that a representative would call within 1 business day.  No one has called.  They are living up to my low expectations of them.

  

  Business Response

  Date: 02/10/2023

  A representative contacted the customer by phone on 2/9/23 and provided an update that the reorder was placed and is expected in 3-4 weeks.  The installer will be contacting the customer to arrange installation once the order arrives.  We will continue to monitor case # CAS-1305503-Z0K4 until the project is completed.