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Average of 906 Customer Reviews
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Review fromSusan M
Date: 09/20/2025
2 starswon't be using iherb anymore because i am SO SICK of them using the idiotic shipper 'on trac' (better known as NO TRACK!). They are the absolute WORST of all shipping ***** First, they say to enter your phone number so you can get texted updates on your delivery...NOT! I have attempted this 'give us your phone number SCAM' numerous times for various orders, and NOT ONCE did I receive any texts from them (so obviously all they do is SELL your phone number!). So you have ZERO way of knowing when your pkg is even coming. Second, they don't even drive up so you can see them, instead they park out of sight and walk your pkg up, throwing it over the 'not locked' gate, and walk off. Don't Knock....even when they can see our car in driveway, our windows are open so he/she can hear us talk, etc. And 3rd: he throws the pkg over onto the dirty ground (instead of walking couple of steps to front door and knocking), and scares the heck out of the poor abandoned cats who are eating outside (today he scared off the skinniest/sickest of the group, who will now not return until tomorrow being very timid, and will go without food because this idiot is clueless on how to PROPERLY DELIVER A PKG....especially when the person is HOME! You don't knock, how the heck are we supposed to know you are there!? I have mentioned this to iherb before (that time he puts the box right next to the outside food bowl.....VERY UNSANITARY since i ordered food items!...and again NO TEXT, NO KNOCKING, just TOSS & GO! I'm DONE with this c*** So because of "NO TRAC" iherb has now LOST MY BUSINESS!!!Review fromErin G
Date: 09/17/2025
1 starI have been trying for three days to even place an order with iHerb. My first orders were rejected, and I did have the very first one with a declined payment from my bank (my bank had flagged the order as being fraud). I fixed this issue, and sorted everything out. But still my next order was also instantly declined. Huh, that's odd. So I change my payment method completely, and my next attempted order after that was STILL rejected immediately. At this point it was very clear to me that the issue was on iHerb's end. Everything was entered correctly, and I have had zero issues using my payment methods throughout the day for other things. I am continually being told that my issue is being escalated, and I'll receive an email within 48 hours. I did receive an email, stating that I'll get another email within 48 hours. I'm just being passed around at this point, and no resolution in sight. Why am I even trying to still order with this company if there's this many issues (and a horrible customer service) prior to even getting one order through?Review fromJacqueline A
Date: 09/13/2025
1 starI purchased several bags of Organic Walnuts, and they arrived damaged, numerous black Walnuts that has a bad taste, and bad smell, I sent photos of the bad nutsto Iherb three times,and they are making excuses not to send me a return label, they sent a fake website link that does not work, this is not a reputable company, why would they want me to keep bad nuts that are rancid and molded, I am very dissatisfied and disappointed in this bad poor quality of Walnuts, Buyers Beware, if you purchase products from Iherb they makrit extremely difficult for you to return damage food items, I will not be purchasing any more products from Iherb, because they are not reputable, and they used bad business practices and make it extremely difficult for me to return damage Walnuts that are defective and can make you sick,they don't care. I just want a return label to send their product back to them ,and they can eat them,I am very disappointed and dissatisfied with this company, and I do not recommend this bad business.
iHerb LLC
Date: 09/15/2025
Dear Valued Customer,We are sorry for the experience you reported and thank you for providing the order number along with your review.While we would have loved to process a refund for the issue mentioned in your review, we can see a chargeback occurred. Please be advised that *********** actually prevent any sort of refund from being successful. Due to this, we can not take any further action.Please don't hesitate to contact our Customer Support team should you have any questions or concerns and we wish you the best of health.iHerb LLC
Date: 09/15/2025
Dear Valued Customer,We are sorry for the experience you reported and thank you for providing the order number along with your review.While we would have loved to process a refund for the issue mentioned in your review, we can see a chargeback occurred. Please be advised that *********** actually prevent any sort of refund from being successful. Due to this, we can not take any further action.Please don't hesitate to contact our Customer Support team should you have any questions or concerns and we wish you the best of health.Review fromMatthew G
Date: 09/04/2025
1 star************ using scam shipping service They are using a really bad shipping service called Asendia which outsources to another shipping service. My $500 has not been delivered and they didn't refund me. So basically a scam.I got in touch with both without a *********** basically they can offload their responsibility to the carrier, then the carrier doesn't respond and there goes your $500.What a reputable company!iHerb LLC
Date: 09/05/2025
Dear Valued Customer,We never want anyone to have this experience. Our Customer Support team is actively working the determine what occurred and will take the appropriate action once their investigation is complete. You should be hearing back from them shortly.We hope we have helped, we apologize for the performance of the carrier, and are standing by to help answer any further questions or concerns you may have.Review fromShaundra D
Date: 08/15/2025
1 starI received this message and I was shocked to see it state MUST be available for Mandatory Overtime - up to 5 days/week 12-hour shifts I asked what company this was iHerb.Hello ********. Staffmark will be holding a Job Fair on Monday Aug. 18th, 2025 from 9AM-1PM for General ************** Picker Operators. If you are available, please join us!Location: ******************************************************* Perris, **. ***** Positions Available:Material Handlers - $17.50/hr (1st shift) $19.50/hr (2nd shift)Cherry Picker Operators - $22/hr (2nd Shift ONLY) (1+ year recent experience required)Schedules:1st Shift: Thurs-Sat OR Sun-Tues | 5:00 AM - 1:30 PM 2nd Shift: Thurs-Sat OR Sun-Tues | 2:00 PM - 10:30 PM - MUST be available for Mandatory Overtime - up to 5 days/week 12-hour shifts - MUST pass ***************** screen - ***** with Staffmark.iHerb LLC
Date: 08/26/2025
Dear Valued Customer,It is unclear to us what occurred here and what this has to do with our store. If you need help with anything please don't hesitate to contact our Customer Support team.Review fromRebecca O
Date: 08/14/2025
1 starForget about talking to a real person if there's an issue. They use a delivery service called, UDS. Who is this? Who knows? They said the item was delivered. It wasn't. I waited over 2 days after contacting iherb only to be told my request for redelivery was declined because they looked at the tracking number and it said it was delivered (thanks for telling me that Ai!}. I'm now waiting on an email response. Good luck getting an actual human response. I've just donated money to this scammy company, it seems. Don't use this company!iHerb LLC
Date: 08/26/2025
Dear Valued Customer,We are sorry for the issue you have reported in your review and are glad to help.A refund was granted on 8/18/2025 for the order. Although it is unclear as to what occurred with the delivery of your order, we hope this refund shows how much we value your decision to shop with us.Please don't hesitate to contact our Customer Support team should you have any other questions and we wish you the best of health.iHerb LLC
Date: 08/26/2025
Dear Valued Customer,We are sorry for the issue you have reported in your review and are glad to help.A refund was granted on 8/18/2025 for the order. Although it is unclear as to what occurred with the delivery of your order, we hope this refund shows how much we value your decision to shop with us.Please don't hesitate to contact our Customer Support team should you have any other questions and we wish you the best of health.Review fromLoren H
Date: 08/05/2025
2 starsMy order was just delivered two items are missing. I have seen that they are still sitting in my cart. There is no indication that the items are out of stock, so why were they not included in my shipment? I did not get an alert or an email message from the company regarding these items. (Still need to check to see whether I was charged - I don't think so.)iHerb LLC
Date: 08/06/2025
Dear Valued Customer,We are sorry to hear that. However, it must have been that these items were accidentally selected not to be included in the order during checkout. Regardless, we can see that one of our agents applied $10 in Rewards Credit to cover shipping costs and 10% off the items so that you could place another order.We are glad that our Customer Support team was able to take care of you and please don't hesitate to contact them again should you have any further questions or concerns.iHerb LLC
Date: 08/06/2025
Dear Valued Customer,We are sorry to hear that. However, it must have been that these items were accidentally selected not to be included in the order during checkout. Regardless, we can see that one of our agents applied $10 in Rewards Credit to cover shipping costs and 10% off the items so that you could place another order.We are glad that our Customer Support team was able to take care of you and please don't hesitate to contact them again should you have any further questions or concerns.Review fromAA M
Date: 08/05/2025
1 starI received two supplement products from iHerb that had a strong, rotten smell and completely faded expiration dates. The odor was so intense and unpleasant that I could not store the products at home for health and safety reasons. Out of concern for my wellbeing, I had no choice but to dispose of the items immediately.I contacted iHerb customer support multiple times, providing photos and clear explanations about the condition of the products. Despite this, I kept receiving automated or repetitive responses that ignored my concerns. They initially said they would refund me within 710 business days, but no refund has been made to this day.Moreover, iHerb insists that I return the products, even though I have already explained that it is impossible to do so since the products were unsafe to keep and had to be thrown away. This insistence on returning unusable, potentially harmful items has caused me significant psychological distress.The way I have been treated throughout this process feels like emotional abuse. Instead of support and understanding, I have faced endless delays, disregard, and frustration from a company I trusted. This experience has deeply affected my mental wellbeing and added unnecessary stress to my already difficult health situation.Therefore, I am formally requesting a full and immediate refund without requiring me to return the products.This is unacceptable customer service. I am extremely disappointed and concerned about the safety and quality of the products iHerb ships. I sincerely hope this complaint leads to better accountability and respect for customers health and dignity. Order: nine three seven three three two eight nine eightiHerb LLC
Date: 08/06/2025
Dear Valued Customer,We are sorry for this experience have moved forward with a refund on 8/4/2025. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.Should you have any other questions or concerns, please contact our Customer Support team who is always standing by to assist you.iHerb LLC
Date: 08/06/2025
Dear Valued Customer,We are sorry for this experience have moved forward with a refund on 8/4/2025. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.Should you have any other questions or concerns, please contact our Customer Support team who is always standing by to assist you.Review fromStephanie W
Date: 07/14/2025
1 starEverything was good until it wasn't. Been shopping with IHerb for a long time. Recently trying to move away from ****** and give IHerb the business. Been doing autoship with them. Went to log into my account last week and it was deemed 'deactivated'. Tried to chat to find out why this happened and chat directs you to contact customer service if your account has been deactivated. You cannot contact customer service unless you can sign into your account. My email and phone number have been deactivated with IHerb. I cannot sign into my account. They have no phone number. Wow-at least at Amazon you can chat with a real person at times and they will actually call you if you request to speak to someone. IHerb is offering ZERO customer service. Very disappointing. As a side note, their website has a lot of problems and it's set up poorly.iHerb LLC
Date: 07/16/2025
Dear Valued Customer,Due to suspicious account activity, the account was deactivated. We wish you the best of health.Review fromSDianne K
Date: 07/13/2025
5 starsI have (on-line) shopped with iHerb for almost 2 years. I have found them to be reliable, with fast shipping, and a good source of difficult to find products. I have benefited from notification emails from iHerb when the hard to find products that I like to buy are back in stock.This review is from a very satisfied customer! :-)iHerb LLC
Date: 07/15/2025
Dear Valued Customer,Thank you for being a loyal customer of ours and for taking the time to let everyone know about your experience!We look forward to your next visit and wish you the best of health.
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