Complaints

This profile includes complaints for BSH Home Appliances Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BSH Home Appliances Corp

  1901 Main St #600 Irvine, CA 92614

• 

  BSH Home Appliances Corp

  400 Princeland Ct Ste 1 Corona, CA 92879-1341

• 

  BSH Home Appliances Corp

  1901 Main St STE 600 Irvine, CA 92614-0521

• 

  BSH Home Appliances Corp

  PO Box 391 Norwalk, CT 06852-0391

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about the customer service (or lack thereof) for two of my Boch appliances, a Thermador double wall oven for which I have a extended warranty service plan and a Thermador induction cooktop, that was installed last October. Both appliances are in urgent need of repair, the oven has been broken since early February. The cooktop since late March. The dedicated ******** has now purposely blown us off three times by rescheduling late evening before the appointment and today did not show up at all, falsely claiming our appliance was hooked up to a generator with improper installation, which not only demonstrably false, but also impossible, since the cooktop requires a 240V/10kW connection. He has also never been to our house to repair the cooktop. He also refuses to come back to repair our ovenagain claiming that it is improperly hooked up to our generator panel. That oven was moved back to the main panel when we had a major remodel last summer (August) *** was told via their warranty department in writing that that had happened, yet when I finally managed to get their customer support people get a hold of him, he told them the same old tale, "the appliance is hooked up to the generator" and therefore he decided not to come. Today's appointment was for the cooktop! Not the wall oven. We have now taken off from work for a total of 4 scheduled appointments only to be continued to be treated like trash by this guy. NOBODY at *** is doing something about it. I have stopped counting how many times I have called about both appliances. I have been told every time that matters have been escalated, yet I don't even have an appointment for my wall oven repairsomething that was reported to BSH on 2/20/2025. Their customer service is abysmalalways has, but this is no actively sabotaging us. We have spent A LOT of money on these high end appliances and do not deserve to be treated like s***

  Business Response

  Date: 04/24/2025

  We do not have factory service options available for the customer in that area at this time. Our local ************* Manager has advised that the customer needs to proceed with service with a local authorized service provider. We have multiple ones available for the customer's zip code and have provided their names and numbers to the customer. 
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2024 I purchased a BOSCH French Door, counter-depth refrigerator from ****** locally. Delivery was 7/27/2024. By early August of the same yr. would not distribute ice either cubed or crushed. Then it began to deliver cubes only till Feb. 2025 and stopped completely. I have had numerous repairs completed with Bosch warranty but to no avail. (records available), My case has been escalated and finally got to speak with a ***** ********** on 4/7/2025 who at the time seemed helpful, but subsequently all attempts to communicate via email (only way) have gone unanswered/asking only for an acknowledgement of receipt...NOTHING... I/we paid top dollar for what we believed to be a superior product. So disappointed.

  Business Response

  Date: 04/11/2025

  Please attach all service records for the refrigerator. 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 06, 2024 I purchased a Bosch 500 series dishwasher from Best Buy.Feb 2025, my new dishwasher stopped working and began leaking. I called Best Buy customer service to inquire about the next steps for repair. Best Buy informed me that this was a Bosch warranty claim and I'd need to contact Bosch. Which I did, they informed me that a repair tech would have to come to my home to access the issue.On Feb 25 the repair technician came to my home and determined that it was an internal leak with the machine and it would have to be replaced. later that afternoon I followed up with Bosch customer service and received the step by step process that needed to be followed, emailed proof of purchase and began waiting. After several back and fourth emails and phone calls Bosch decided that they would initiate a buyback of the dishwasher because I "purchased it at a discount" This is unfair that I'm being penalized because the dishwasher was purchased on sale and they won't honor the warranty and would only buy the product back....If I purchased a new iPhone at a discount and a month or two later if it broke, ***** would stand behind their product and replace it. They wouldn't require proof of purchased and penalize the consumer for purchasing at a discount. **************** doesn't care and I have yet to hear from Bosch about the buyback, I was supposed to receive an email and set up an appointment to remove the dishwasher and issue a check. I still haven't heard from them and honestly this isn't sitting well with me. I've been without a dishwasher for almost a month. Bosch might have good products and I might have got the oddity but this isn't fair and needs to be taken care of. The way the customer service made me feel was terrible. I really wanted to enjoy my dishwasher but now since they won't honor their warranty, im left to purchase another brand.

  Business Response

  Date: 04/16/2025

  We will not exchange the unit however the customer will receive a full refund.  The check will go out 4/21/25 to the installer who will schedule the pick-up and hand deliver the check. 

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Bosch dishwasher (Model SHX65CM5N/25) online from ********** on Dec 22, 2024. It worked perfectly for two months. Then the dishes were not being cleaned; on 2 occasions we had to reset using the circuit breaker. The soap didn't dispense but flew up into the machine and landed on the shelf in whole form. On several occasions we heard a loud grinding sound. We called Bosch to have a repair person come out. They sent out two different technicians two weeks in a row who both concluded that there are no problems. The problems continued as soon as they left. After the second call concluded, I ran a load and the dishes were dirtier than ever and the soap again came out and did not dissolve. I contacted that technician and sent pictures of the dirty dishes, food on the door and the undisolved soap pod. He replied that there is definitely something wrong with the machine. However, he said that from now on we will be billed for the service calls and repairs. We also contacted ********** and they were unable to help.We are extremely disappointed in Bosch. We have owned 2 others and they worked beautifully. At this point we would like a refund.

  Business Response

  Date: 04/11/2025

  Please attach a copy of your receipt of purchase. 

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on my second brand new Bosch dishwasher in less than a year. the first one did not work and now the second one is making mechanical sounds and i am afraid of a fire hazard. also it is not draining the water. i spoke to a ******** today 4/7/2025 and she refused to escalate my call to managment. i am seeking a courtesy repair at my home.

  Business Response

  Date: 04/10/2025

  We have sent a service authorization to cover a service visit for the customer. 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can you please help? I purchased my thermador refrigerator and had it installed mid last year. Since then the compressor has gotten increasingly louder each day. They agreed to replace it. But I'm on my 4th appointment. Appointment 1 was to say again yes it's bad and we'll replace. Appointment 2 was canceled by them stating no part. Appointment 3 the *** said no part, but the later in the day said it came in and he's on his way. But it was well outside the appointment and I had already gone to work. Appointment 4 no show and no call. I called and they said no part so I guess they gave it to someone else. They said we'll replace it completely. Now they say the part will be here next month. I called customer service and spoke with management now 6+ tines. The all day we'll call you same day with an update. I called each day afterwards because nobody calls me back. They all say the same and give me the run-around.I no longer have confidence they'll show or the part will still be available by then.Please help get my refrigerator repaired ASAP!!I'm talking with thermador directly

  Business Response

  Date: 04/16/2025

  The customer is scheduled for service tomorrow 4/17/25.

  Customer Answer

  Date: 04/25/2025

  The issue is this is the same as the last 5 promises to fix my refrigerator. Nothing has changed. Still not appointment confirmation from them like they have done in the past. 

  
  

  Business Response

  Date: 04/25/2025

  Customer has been approved for an exchange.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had trouble with my Bosch dishwasher. I called Bosch technical support and Bosch recommended a local Bosch trained technician whom I called and scheduled a repair. The technician found the issue to be a rust through spot on the lower left near corner of the stainless steel tub. According to the warranty paperwork provided by Bosch at the purchase, the Bosch warranty states:Lifetime warranty against stainless steel rust through: *** will repair or replace your dishwasher with the same model or a current model that is substantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges). For the past month, I have communicated with Bosch customer service about the issue, and they keep coming back that they cannot repair the machine and will only give me a discount on a new dishwasher. At first, they offered roughly a $200 discount, then after a week, they offered roughly a $400 discount, and now roughly in my fourth week, a $600 discount. I remind them that is not acceptable given the warranty is for repair or replace. I have invited them again to repair or replace and continue to protest they are not standing behind their warranty. They gave me 30 days to accept their latest discount offer.

  Business Response

  Date: 04/04/2025

  The pictures the technician took do not support rust through.  We have covered the cost to send the technician back out to take better pictures.  They will be contacting the customer soon. 

  Customer Answer

  Date: 04/17/2025

  This issue has not been resolved. In fact, continues to get worse. 
  
  When I first called the customer support after the ********************** technician diagnosed the problem with my unit, the customer support representative  asked me a number questions, requested documentation and asked which model I wanted to replace my unit. All information and materials were submitted within a week. Neat and tidy, they called the local service company for their report I will mention later. 
  
  After nearly two frustrating months of me calling them (they almost never call me about updates or progress despite promising to do so), dealing with different call center personnel and supposed "managers", and now someone from Customer Liaison from the "executive office". They continue to deny replacement of the unit for different reasons depending on who I am talking to at customer service. One reason given claims age of the unit (purchased end of 2017), and they don't replace units, only offer pro-rata discounts - despite my continued reference to their warranty. This pro-rata discount started at about $200 off the purchase of a new Bosch dishwasher about a month ago Then, they offered nearly $400, and now nearly $600. Sometimes they claim this issue is not a rust through, despite the fact their technician has documented it as a rust through. The technician who worked on my dishwasher has over 30 years experience with Bosch. The company he works for was recommended by Bosch customer support call center when called to get my dishwasher fixed. 
  
  As I mentioned, the Bosch recommended and trained service repair technician shared with me the original written report to Bosch which states: "..In summary, the pinch weld has rusted through and caused a leak when unit is under high heat stress due to sanitary cycle temps at which it is intermittent and impossible to document further in photos or videos." He continue: ... "The recommended course of action is to replace the tank assy which is a non serviceable part and this part carries a lifetime warranty for rust through." So their selected local and experienced technician, who actually worked on the my machine, diagnosed the problem as a rust through, submitted his report to Bosch to have the call center claim its not a rust through.
  
  Throughout this process, I keep reading to them their own warranty manual that came with my unit. The Bosch Lifetime Warranty in my product manual states: "Lifetime warranty against Stainless Steel Rust Through: BSH will replace your dishwasher with the same model or a current model that is substantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges)." 
  
  The unit probably costs the company $300-$400 to manufacture. I find it highly unusual and bizarre for a company to go such great lengths to fight a customer who is asking them to stand by their warranty. 

  Business Response

  Date: 04/18/2025

  The customer has been advised that his unit doesn't have rust through in the inner liner, if it did you would be able to open the dishwasher door and clearly see the inner liner of the dishwasher rusted through.  BSH will not replace the dishwasher. Customer declined goodwill gesture of a discount into a new unit.  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing what was supposed to be a top-of-the-line Thermador refrigerator in 2022, *** now had two defective units and customer service from *** has been abysmal. After years of problems, in June 2024, *** finally agreed to ***lace my unit. However, they provided me with a different unit that required new customer panels to be made, leaving me to pay $750 out of my own pocket.After months of delay, I finally received the new unit in November 2024. The freezer on the new unit stopped working almost immediately. A ***air person came out in December and said that he would order parts and try to fix it, but it would likely have to be ***laced. What followed were many more months of me contacting *** via email and phone. Finally, on March 10, 2025, I spoke to a customer service *** named ******** who said that they would ***lace the unit and all they needed was a photo of the data tag from the unit. On March 24, 2025, after again getting no response from *** despite multiple follow-ups, I got someone who was purportedly a supervisor on the phone who told me that, despite their previous ***resentations, they were now going to try to fix the unit (despite the ***air person saying it probably wouldnt work). She could not provide me with a timeline and will likely just result in many more months of not having a working refrigerator. I have now received two defective refrigerators and am out of pocket approximately $1,500 for various costs. Worst of all, **** customer service has been truly terrible. They've reneged on several written promises, including that they were going to ***lace the current defective refrigerator.I have dozens of emails supporting my position and, given additional space, can provide further specifics on ***'s questionable and deceptive business practices. At this point, I just need a working refrigerator and I have no confidence in *** ever making this right.

  Business Response

  Date: 03/31/2025

  We will exchange the unit,  left a message for the customer and waiting on a call back. 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the Bosch 800 series panel ready dishwasher in late ************************ our newly renovated kitchen. However, when we first used the dishwasher in January, it displayed an error code and failed to function properly. A certified technician visited my home and confirmed that there was a leak inside the machine, which was likely caused by shipping damage. The technician helped us and we submitted a claim to Bosch for a unit replacement. After several weeks on February 10th, Bosch approved the unit replacement. we called after one month of the approval, and the customer service representative informed us that the machine had been sent to a local certified installer and that they would contact us soon. Two weeks passed, and we called again today, only to be told by a different customer service representative that there is a backorder, and we need to wait another 6-8 weeks for the replacement. This is unacceptable, and I am appalled by the inconsistent and misleading information provided by your customer service team. It appears that every time I call, I receive a different answer, which suggests that your customer service just lied to us every time. As a result, I have already lived without a functioning dishwasher for two months, and the prospect of waiting another two months is unbearable. So I expect either: 1) A full refund for the purchase price of the dishwasher, so I can purchase a new one from another brand. or 2) A new dishwasher to be delivered and installed as soon as possible, without any further delay.

  Business Response

  Date: 03/27/2025

  Order is due to ship 4/7/25.

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called numerous times since first reporting (end of January) that I received a defective dishwasher (purchased from Lowes) and get nothing but delays. Their technician came quickly and confirmed that the dishwasher had a manufacturing defect and I informed Bosch customer service of this by the end of January. I have been told numerous times that I will receive calls back about the status of my replacement case and never receive any calls. When I called again today I was told that the case is still under review, that there was no one else I could speak to, that there was no time estimate for the case resolution and that I just need to continue to wait. This is extremely frustrating. I purchased this dishwasher in December, installed it in January and it worked for maybe 1-2 weeks. Since then I have had no dishwasher and Bosch does not seem to care that I was sold a defective product. This is my first experience purchasing a Bosch appliance and I dont think Ive ever received such poor customer support on a product. Can someone please help me with getting a replacement for this dishwasher?

  Business Response

  Date: 03/19/2025

  An exchange has been approved for the customer. 

  Customer Answer

  Date: 03/22/2025

  After two months of waiting I was finally told that the exchange was approved. I did not receive a call to inform me of this, I had to call. When I called to ask about the process I was told that it would take an unknown amount of time before I actually receive a replacement. Should I expect to wait another 2 months? Do I have to continue calling in hopes that one of the times I call will be after a replacement has been located? And then another 2 months before I hear that a service call will be scheduled? I was told there was no exchange department to call for updates and that I should just wait and hope to get a call. This has been the most callous and irresponsible customer service experience *** ever had with a company. 

  Business Response

  Date: 03/24/2025

  The replacement unit has shipped to the installer.  Once they receive the dishwasher, they will contact the customer to schedule the exchange. 

  Customer Answer

  Date: 04/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******