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Business Profile

Wholesale Major Appliances

BSH Home Appliances Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Major Appliances.

This business has 1 alert

Complaints

This profile includes complaints for BSH Home Appliances Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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BSH Home Appliances Corp has 4 locations, listed below.

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    Customer Complaints Summary

    • 512 total complaints in the last 3 years.
    • 184 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I puprchased a warranty for my dishwasher 12/15/2020 that lasts through 12/14/2024.This has been the MOST DISRESPECTFUL COMPANY I have dealt with in a LONG TIME.Contacted several times, and as of writing this 5/25, a month later, NOTHING!contacted this place several times:4/25/2022 ******** Extended Warranty 4/25/2022 -- transferred to **** at 4/25/2022 2:24 pm Gave me this info - ************ bosch extended warranty for service So i then called Mylene 4/25/2022 ******** case number sending all info to send a service provider.Allow -1-3 business days to hear back from Bosch HEARD NOTHING BACK!!Called again 05/05/2022 ******** 1:13 pm Escalation to manager to send a work order. 1-2 business days on Monday. HEARD NOTHING BACK!!Called again 5/9/2022 ****** customer service ************ ---- extended warranty ---- ****** NOTHING! It's been a MONTH!! Did a previous BBB report, guess what their response was? Not that i can help you but "please get in touch with home appliances." Terrible.Attached is my warranty receipt from BOSCH, not BOSCH home appliances.I want a repair AND for them to waive the $75 copay since they have failed in their duties.

    • Initial Complaint

      Date:05/17/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on April 9 for a dishwasher cleaning product. Never received the order. Order was shipped to wrong address, wrong zip code. Spent weeks trying to get a new product to no avail. Attempting to get a refund but am being met with resistance.

    • Initial Complaint

      Date:05/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dishwasher in December 2020. I also purchased the extended warranty for the max ****** of time offered. In December 2021, it stopped working properly (flashing red light, continuously running, water leaking, cannot complete a cycle). I have tried to get it repaired using the warranty information provided twice. I was given a confirmation number and told three days. No one called. When I called again, I was told it had been escalated. Again, no one called. When I contacted the corporation through the website, I was told someone would call. No one called. When I requested a refund for the warranty since the company obviously cannot fulfill its obligations, I was told to contact the warranty number. Again, no follow through. I am requesting a refund of my warranty or that my dishwasher be prepared promptly. I can provide the confirmation number and dishwasher serial number if needed.

    • Initial Complaint

      Date:05/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Bosch dishwasher from Lowes January 2022. It has never worked. It throws an E15 error code. The Bosch service person has been to my home twice. The second time he recommended replacement. Ive followed up with Bosch 3 times and Im told management hasnt reviewed. I registered the appliance initially and submitted proof of sales receipts twice after that. The repairman also took a picture of the sales receipt. The repairman told me on April 4 at the last visit that management would review and approve the replacement request in 3-5 business days. I want the dishwasher replaced.

    BSH Home Appliances Corp is NOT a BBB Accredited Business.

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