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Business Profile

Wholesale Video Games

Blizzard Entertainment Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,066 total complaints in the last 3 years.
    • 1,777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning, Dear *** or Madam:Thank you for checking my request during your busy time.My account has previously been banned by Blizzard, but I have not complained about it due to work reasons.I don't have any violations. I am just a consumer who loves games. Blizzard has no reason 's prohibited my account. I'm just upgrading my character on the battlefield. I'm playing games myself But Blizzard killed me as a robot. This approach by Blizzard is too overbearing.This killed a real player and consumer.I asked Blizzard to immediately restore my account, and all my money was spent on this account.Thanks again My game in this company is: World of Warcraft Blizzard Account: *********************

      Business Response

      Date: 04/03/2023

      Greetings BBB, 

       

      We have reviewed the matter again and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, Blizzard has discovered that the access matches the customers normal play patterns. 


      Additionally, several in-game tests were performed by Blizzards staff that showed that the actions on the account were automated by a third-party application.  Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program.  This action is taken in accordance with the Blizzard End User License Agreement (******************************************************************) which all users must agree to upon creating a Blizzard account

    • Initial Complaint

      Date:03/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir or Madam:Not long ago, my account was banned,The reason is that my account abuse mechanism.But I haven't done anything illegal.I am a female fan who loves Warcraft.As a female player, I spent so much time in the game.I don't want to give up my journey of Warcraft.I spent a lot of time and money on my account.I hope that my dear customer service can carefully verify my account again.Blizzard doesn't care about consumers at all, they just want to make money.My game in this company is: World of Warcraft Blizzard Account: ******************

      Business Response

      Date: 04/03/2023

      Greetings BBB, 



      We have performed an additional review of this player's account and reached out via email and our support system updating them of the findings. 



      Thank you for your time. 

    • Initial Complaint

      Date:03/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: ******************* Recently, I received an email saying that the reason for account suspension is: abuse of game mechanism "I have spent a lot of money on my account, and I have not committed any violations.".The company has permanently banned my account, seriously violating my personal rights and interests.Blizzard's approach is really disgusting. When you eliminate robots And kill us normal consumers together. Such behavior is abominable.Blizzard doesn't pay any attention to consumers like us, and they are not willing to invest a lot of labor to seriously review. It will not protect the legitimate rights and interests of consumers at all.

      Business Response

      Date: 04/03/2023

      Greetings BBB, 



      We have performed an additional review of this player's account and reached out via email and our support system updating them of the findings. 



      Thank you for your time. 

    • Initial Complaint

      Date:03/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 23rd, 2023 at 15:00 pm My World of Warcraft (an online game operated by Blizzard Entertainment) game account was suspended. The total amount I spent on my account is about NTD 9863($324) + $330.82 total: $654.82.I have repeatedly negotiated with Blizzard Entertainment online support to no avail and have been ignored.I hope bbb will help Blizzard Entertainment to unblock the account or give a refund.Here are the ticket numbers (in descending order):Ticket Number: US90859806 Ticket Number: US90788757 Ticket Number: US90760774

      Business Response

      Date: 03/31/2023

      Greetings BBB,

      We have escalated this customer's account info to our investigations team for an additional review. Once we hear back, we will provide a reply to the account's registered email address, ****************** .

      Sincerely,
      Blizzard Entertainment

    • Initial Complaint

      Date:03/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey there! I need your help. I've been playing World of Warcraft (TW) on my Blizzard account since November 2022, and I've always enjoyed teaming up with my like-minded buddies in-game. But on March 15th, 2023, Blizzard hit me with a banhammer, locking all three of my sub-accounts (WOW1, WOW2, and WOW3) under the pretext of violating their terms of service.Now, I'm no cheater. I've been playing by the rules, and I'm pretty sure this is just a big ol' mistake. The game has been infested with bots and cheaters, and it seems like the GMs are going all out with bans, getting innocent players like me caught in the crossfire. I tried reaching out to Blizzard through their official channels, providing my transaction and gaming history, and asking them to clarify the exact time and reason for my ban. But they've been beating around the ****, not giving me a straight answer or any specific reason for the ban, and they're straight-up ignoring my follow-up complaints.It's been more than two weeks, and I've been separated from my in-game buddies for 15 long days, forced to watch their dungeon runs on livestreams. I need the BBB to step in and help me get some justice here. My Blizzard account is: ***************** and the sub-accounts in question are WOW1, WOW2, and WOW3.

      Business Response

      Date: 03/31/2023

      Greetings BBB,

      We have escalated this customer's account info to our investigations team for an additional review. Once we hear back, we will provide a reply to the account's registered email address, **************************.

      Sincerely,
      Blizzard Entertainment

      Customer Answer

      Date: 03/31/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Xiangjing Ye

       

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: ***************** My account has been banned by Blizzard. I am a real player and consumer, and I spend a lot of money to enjoy the game. But all this was destroyed by the blizzard. If there is any violation, please tell me and show me the evidence. Blizzard cannot be so overbearing. I don't care about the mood of consumers at all.According to Article 15 of the "Matters to Be Recorded and Not Recorded in the Standardized Contract for Online ************** Services", the company's behavior is illegal and subject to suspension. Players who violate the game regulations must first notify the consumer to improve within a certain period of time. If they do not improve or violate again, they may be subject to suspension for up to 7 days. Before the closure, I did not receive any email or in-game warnings, and was directly and permanently blocked, violating the above regulations. Therefore, I lodged a complaint.

      Business Response

      Date: 03/31/2023

      Greetings BBB,

      We have reviewed the matter again and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, Blizzard has discovered that the access matches the customers normal play patterns.


      Additionally, several in-game tests were performed by Blizzards staff that showed that the actions on the account were automated by a third-party application.  Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program.  This action is taken in accordance with the Blizzard End User License Agreement (******************************************************************) which all users must agree to upon creating a Blizzard account.

      Sincerely,
      Blizzard Entertainment

    • Initial Complaint

      Date:03/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December, I paid for an upgrade to the game World of Warcraft, then in January I prepaid for a 6 month subscription. The total for both was $177.17. In March when I attempted to log into the game, I found my access was restricted due to the security of the account being reverted to a very old version requiring an Authenticator that I had gotten rid of long ago. I have spent a week trying to get any kind of assistance from the so called 24/7 support, not getting any kind of help at all. The only thing that they have done is to ask me twice for information that would prove it was my account. I did this twice, and still no assistance from their support. This has prevented me from accessing all of the games that I have paid good money for, and their company needs to compensate me for my loss at this point. The continued restriction due to their system fault is not my responsibility nor should their support section be so ignorant to this serious situation. But they are ignoring it, so I am filing due to the hundreds of dollars in loss to me that this represents.

      Business Response

      Date: 03/31/2023

      Greetings BBB,

      We understand this customer is attempting to have their account reviewed. In this case, the email address they provided is not tied to any battle.net account, and we are unable to investigate their claims. If they would provide an email address or battletag which we can use to locate the account, we would be happy to review their account an additional time.

      Sincerely,
      Blizzard Entertainment

      Customer Answer

      Date: 03/31/2023

        They have the email address, they know what account it is. They immediately responded to the ticket in a half assed way  as soon as they received this complaint. They still have not properly addressed the issue, and only created more issues in doing so. Blizzard needs to fix everything and make this whole mess up to me.

      Business Response

      Date: 03/31/2023

      Greetings BBB,

      Unfortunately, without a battle.net account or other identifiable information for the account, such as a battletag or even an issue ID they've submitted, we are unable to review their claim.

      In this case, the email address they provided **************************** is not tied to any battle.net account, and we are unable to investigate their claims.

      If they would provide us something to locate the account, we would be happy to review their account an additional time.

      Sincerely,
      Blizzard Entertainment

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Madam or Sir:My game in this company is: World of Warcraft Blizzard Account: a452403869@yeah,net Not long ago, my account was banned by Blizzard due to misuse of the game mechanism. "But I don't have any violations at all. I spend a lot of money and time on my account. I cherish my account very much, and Blizzard doesn't care if I'm a real player.". They killed a player who loved Blizzard games. As a consumer, playing games costs money to enjoy the joy they bring, but Blizzard has killed all of this. They only earn money from consumers and don't care about them.

      Business Response

      Date: 03/30/2023

      Greetings BBB,

       

      We reviewed this penalty and found that it was applied in error.  We have overturned the penalty and followed up with the player via our Support site with further details.

       

      Sincerely,

      Blizzard Entertainment

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: ***************** My account was banned a month ago, and I have not committed any violations. I just went to the dungeon with my friends to upgrade. "I spend a lot of money and time on my account. They shouldn't kill a real player by mistake. As a consumer, Blizzard should provide the right service. I spend money to enjoy the game, not to donate money to Blizzard. Blizzard's practices seriously damage the legitimate rights and interests of consumers. They simply don't care about and serve consumers."

      Business Response

      Date: 03/30/2023

      Greetings BBB,

       

      We reviewed this penalty and found that it was applied in error.  We have followed up with the customer via their open ticket on our Support site.  We apologize for any inconvenience.

       

      Sincerely,

      Blizzard Entertainment

    • Initial Complaint

      Date:03/29/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good evening, Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: *************** "My account has been banned by Blizzard, probably because I should be quite clear, but I am innocent.". I am the victim. Because there are robots in the battlefield, they just jump when standing still. As a player, I can only wait silently for the end. I jump manually without using any software. There are certain errors in Blizzard's AI discrimination.According to Article 15 of the "Matters to Be Recorded and Not Recorded in the Standardized Contract for Online ************** Services", the company's behavior is illegal and subject to suspension. Players who violate the game regulations must first notify the consumer to improve within a certain period of time. If they do not improve or violate again, they may be subject to suspension for up to 7 days. Before the closure, I did not receive any email or in-game warnings, and was directly and permanently blocked, violating the above regulations. Therefore, I lodged a complaint.

      Business Response

      Date: 03/30/2023

      Greetings BBB,



      We have completed an additional review of this penalty, and we have determined that it was applied correctly.  The customer can review our End User License Agreement for details:



      *****************************************************************************************************************************************


      Regards,

      Blizzard Entertainment

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