Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Consumer Protection Officer! My game in this company is: World of Warcraft Blizzard Account: **************** My lead character has spent a lot of effort and money Recently, a large number of robots have entered the ************** and scripts have been swiped for gold. Due to the shortage of personnel in the ************* GM, AI programs have been used to detect instead of manual verification. AI is not 100% correct, and the normal player behavior data is partially similar to the *** script data. The ************* GM also has no time to conduct manual verification, and has taken full sealing, which has wrongly sealed many normal players. According to Article 15 of the "Matters to Be Recorded and Not Recorded in the Standardized Contract for Online ************** Services", the company's behavior is illegal and subject to suspension. Players who violate the game regulations must first notify the consumer to improve within a certain period of time. If they do not improve or violate again, they may be subject to suspension for up to 7 days. Before the closure, I did not receive any email or in-game warnings, and was directly and permanently blocked, violating the above regulations. Therefore, I lodged a complaint.

  Business Response

  Date: 03/30/2023

  Greetings BBB,
  
  
  We reviewed this penalty and found that it was applied in error.  We have followed up with the customer via our Support site.  We apologize for any inconvenience.
  
  
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:03/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, sir:My account was previously banned. But I have not committed any violations."I spent a lot of money enjoying the game, and Blizzard shouldn't have mistakenly killed a player who loves Warcraft.". They have no evidence that I violated the rule. Due to the shortage of personnel in the sub server GM, ** program testing was used instead of manual verification. The ** was not 100% correct, and the normal player behavior data was partially similar to the *** script data. The sub server GM also did not have time to conduct manual verification, so it took all the seals and mistakenly sealed many normal players. According to Article 15 of the "Matters to Be Recorded and Not Recorded in the Standardized Contract for Online ************** Services", the company's behavior is illegal and subject to suspension. Players who violate the game regulations must first notify the consumer to improve within a certain period of time. If they do not improve or violate again, they may be subject to suspension for up to 7 days. Before the closure, I did not receive any email or in-game warnings, and was directly and permanently blocked, violating the above regulations. Therefore, I lodged a complaint.My game in this company is: World of Warcraft Blizzard Account: *************************

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.
  
  *****************************************************************************************************************************************
  
  Thank you for your attention in this matter.

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: **************** Recently, I am very sad because my account has been banned by Blizzard. As a consumer, I have invested a lot of money to enjoy the happiness brought by games. Unexpectedly, it was banned by Blizzard for no reason. Blizzard killed me while eliminating robots through the ** system. The ** system is simply not perfect. Moreover, Blizzard's claims are all robot replies, and they don't care why the player's account is banned.

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.
  
  *****************************************************************************************************************************************
  
  Thank you for your attention in this matter.

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, Dear *** or ******** account has been banned by Blizzard. "I have not violated any rules, they have unreasonably prohibited consumer accounts, and I have stated that they will not verify your account at all, all of which are robot responses.". I invested a lot of money in playing Blizzard games. They don't care about you at all.They are incompetent, unable to kill robots, but killing real consumers. Blizzard is too hateful. I must request Blizzard to restore my gaming account.My game in this company is: World of Warcraft Blizzard Account: ****************

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.
  
  *****************************************************************************************************************************************
  
  Thank you for your attention in this matter.

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, dear sir:My game in this company is: World of Warcraft Blizzard Account: ***************** Not long ago, my game account was frozen by Blizzard due to misuse of the game mechanism, and I have not committed any violations. "I made a complaint and they said they would review my account again, but over the past half month, I still haven't received any response.". Blizzard's failure to respond is a fraud against consumers by delaying time. I spent a lot of money. I'm here to enjoy the game, not to be killed by Blizzard. My heart is very bad. Blizzard never cares about consumers?

  Business Response

  Date: 03/30/2023

  Dear BBB
  
  We have reviewed the matter again and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, Blizzard has discovered that the access matches the customers normal play patterns. 
  
  Additionally, several in-game tests were performed by Blizzards staff that showed that the actions on the account were automated by a third-party application.  Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program.  This action is taken in accordance with the Blizzard End User License Agreement (******************************************************************) which all users must agree to upon creating a Blizzard account.
  

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir ** game in this company is: World of Warcraft Blizzard Account: **************** ** account has been blocked by Blizzard for no reason. I am a game hostess, and I have not committed any violations. Their actions hurt players who love the game. If my account cannot be restored, I will join forces with players and my fans to boycott the Blizzard game. Blizzard has always been a bully, indiscriminately banning consumer accounts. They won't give consumers any opportunity to appeal, they just want to make money. But they never serve consumers.

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.
  
  *****************************************************************************************************************************************
  
  Thank you for your attention in this matter.

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir ** game in this company is: World of Warcraft Blizzard Account: *************** Not long ago, my account was banned, but the customer service replied that they had reviewed my account again. For many days, no one had managed it and there was no response. Blizzard is about delaying consumers and losing game time they buy. This behavior has seriously damaged the legitimate rights and interests of consumers. "I agree that it destroys robots, but it cannot also kill us normal consumers.". Their so-called AI system is a mistake. Blizzard's behavior is abhorrent.I spend money to enjoy the game, rather than having Blizzard torture me?

  Business Response

  Date: 03/29/2023

  Dear BBB
  
  We have reviewed the matter again and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, Blizzard has discovered that the access matches the customers normal play patterns. 
  
  Additionally, several in-game tests were performed by Blizzards staff that showed that the actions on the account were automated by a third-party application.  Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program.  This action is taken in accordance with the Blizzard End User License Agreement (******************************************************************) which all users must agree to upon creating a Blizzard account.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: ********************* Recently, I received an email saying that the reason for account suspension is: abuse of game mechanism "I have spent a lot of money on my account, and I have not committed any violations.".The company has permanently banned my account, seriously violating my personal rights and interests.Blizzard's approach is really disgusting. When you eliminate robots And kill us normal consumers together. Such behavior is abominable.Blizzard doesn't pay any attention to consumers like us, and they are not willing to invest a lot of labor to seriously review. It will not protect the legitimate rights and interests of consumers at all.

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.
  
  *****************************************************************************************************************************************
  
  Thank you for your attention in this matter.

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, sir:My game in this company is: World of Warcraft Blizzard Account: **************** Recently, my account has been banned. I'm sorry, I didn't have any violations. I've spent a lot of time on my character, and it's almost perfect. I spent all my salary on Blizzard games. Blizzard has no reason to prohibit my account, seriously damaging the legitimate rights and interests of consumers. Recently, Blizzard replied that it has reviewed my account again, but it has been many days since. "They don't care at all, the game time I bought has been running out, and Blizzard is best at delaying you for various reasons.". This behavior of Blizzard is abominable.

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.
  
  *****************************************************************************************************************************************
  
  Thank you for your attention in this matter.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Judge:My game at this company is: World of Warcraft Blizzard Account: ********************* Recently, Blizzard banned my account, and I spent a lot of time and money on it. "I didn't have any violations, so Blizzard suspended my account. The complaints were all robot responses, and they simply ignored the consumer.". Could Blizzard treat consumers like this.Blizzard killed robots through artificial intelligence, while also killing our true consumers. This is unfair. Blizzard Restores My Account Usage

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.
  
  *****************************************************************************************************************************************
  
  Thank you for your attention in this matter.