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Business Profile

Wholesale Video Games

Blizzard Entertainment Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,066 total complaints in the last 3 years.
    • 1,777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Judge:My game at this company is: World of Warcraft Blizzard Account: ********************* Recently, Blizzard banned my account, and I spent a lot of time and money on it. "I didn't have any violations, so Blizzard suspended my account. The complaints were all robot responses, and they simply ignored the consumer.". Could Blizzard treat consumers like this.Blizzard killed robots through artificial intelligence, while also killing our true consumers. This is unfair. Blizzard Restores My Account Usage

      Business Response

      Date: 03/30/2023

      Dear BBB,

      We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.

      *****************************************************************************************************************************************

      Thank you for your attention in this matter.

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Excuse me, dear sir ** account has been blocked by Blizzard for no reason,and I do not have any illegal operations.** game in this company is: World of Warcraft Blizzard Account: **************** I spent a lot of money on my account. Recently, a large number of robots have entered the ************** and scripts have been swiped for gold. Due to the shortage of personnel in the ************* GM, AI programs have been used to detect instead of manual verification. AI is not 100% correct, and the normal player behavior data is partially similar to the *** script data. The ************* GM also has no time to conduct manual verification, and has taken full sealing, which has wrongly sealed many normal players. According to Article 15 of the "Matters to Be Recorded and Not Recorded in the Standardized Contract for Online ************** Services", the company's behavior is illegal and subject to suspension. Players who violate the game regulations must first notify the consumer to improve within a certain period of time. If they do not improve or violate again, they may be subject to suspension for up to 7 days. Before the closure, I did not receive any email or in-game warnings, and was directly and permanently blocked, violating the above regulations. Therefore, I lodged a complaint.

      Business Response

      Date: 03/30/2023

      Dear BBB,

      We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.

      *****************************************************************************************************************************************

      Thank you for your attention in this matter.

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was shadow banned on my call of duty account, shadow banned on my console. CONSOLE. where i cannot cheat, i recently made the switch to pc 2 days ago and was instantly shadow banned for NOT CHEATING. this is absurd and embarrassing on all levels considering my hard earned money was stripped from me for doing nothing wrong. i had a ban on this battle net for someone using my phone number that was later caught cheating without my knowledge. you can check the ** and hardware for when that account was banned and see it was not me. i want this fixed asap. ********** ACCT: TicklyNipply#*******

      Business Response

      Date: 03/28/2023

      Dear BBB,

      Call of Duty Modern Warfare II is made by ********** and not by Blizzard Entertainment. Due to this, we are only able to assist with purchasing the game and installing the game as it is offered through the Battle.net platform. All further support, including in game issues and account penalties, are handled by ********** support at *******************************

      We advise the player to reach out to ********** for further support for their in game issue. ********** support will be able to assist with any potential account penalties they are encountering.

      Thank you for your attention in this matter.

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought mw2 around release and have been playing with minimal issues since. in the last week ive been mass rage reported over absolutely nothing. I play on pc/ battle.net using xbox one wired controller. ive been reported to the point of being shadow banned and thrown into lobbies with actual cheaters, hackers, longer wait times and bad connection. I am unable to appeal my ban or do anything about It and I am unable to queue some game modes because of this new pool of players ive been placed in.

      Business Response

      Date: 03/28/2023

      Dear BBB,

      Call of Duty Modern Warfare II is made by ********** and not by Blizzard Entertainment. Due to this, we are only able to assist with purchasing the game and installing the game as it is offered through the Battle.net platform. All further support, including in game issues and account penalties, are handled by ********** support at *******************************

      We advise the player to reach out to ********** for further support for their in game issue. ********** support will be able to assist with any potential account penalties they are encountering.

      Thank you for your attention in this matter.

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir ** game in this company is: World of Warcraft Blizzard Account: *************** ?Half a month ago, Blizzard said it would review my account again, but after half a month, I still haven't received any response. I don't have any violations either. "They don't care about consumers at all, and the game time I buy goes by bit.". This is no different from a thief.Prohibit my account without reason. Said to review my account again without giving a reply.Has been deliberately postponed indefinitely. This is a common trick used by Blizzard to deceive consumers about their money.

      Business Response

      Date: 03/27/2023

      Dear BBB,

      We have reviewed *********** account and made the determination to overturn the suspension. The suspension is now lifted, and the account can be played again. Any time lost has also been restored to the account effectively immediately.

      While we have lifted this suspension, we recommend the player review our End User License agreement to ensure the account isnt penalized in the future. The End User License Agreement can be found at:
      *****************************************************************************************************************************************

      Thank you for your attention in this matter.

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: ***************** Recently, I received an email saying that the reason for account suspension is: abuse of game mechanism "I have spent a lot of money on my account, and I have not committed any violations.".The company has permanently banned my account, seriously violating my personal rights and interests.Blizzard's approach is really disgusting. When you eliminate robots And kill us normal consumers together. Such behavior is abominable.Blizzard doesn't pay any attention to consumers like us, and they are not willing to invest a lot of labor to seriously review. It will not protect the legitimate rights and interests of consumers at all.

      Business Response

      Date: 03/30/2023

      Dear BBB,

      We have reviewed *********** account and have made the determination to overturn the recent account actions. The game accounts are now active again and can be played immediately. We recommend the player review our End User License Agreement to ensure no future penalties are applied.

      *****************************************************************************************************************************************

      Thank you for your attention in this matter.

    • Initial Complaint

      Date:03/22/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 15, 2023 Blizzard banned my account on Overwatch without specifying what I did. They said I cheated but didn't give anything else other than that. I did not hack or anything. I sent in appeals and they sent me back an automated response. I applied for another appeal and they denied that appeal because I had already appealed. I spent a total of $376.90 on this game and would like either an unban or a full refund. I even tweeted the customer support service on ******* to no response. My account was xailia#*****. I can even send 2 hours and 8 minutes of my gameplay to prove there was no cheating involved if need be.

      Business Response

      Date: 03/24/2023

      Greetings BBB,

       

      An additional review of this penalty has been completed, and a supervisor has followed up with the customer concerning the status of their account.  We apologize for the inconvenience.  

       

      Sincerely,

      Blizzard Entertainment

      Customer Answer

      Date: 03/25/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: **************** Recently, I received an email saying that the reason for account suspension is: abuse of game mechanism "I have spent a lot of money on my account, and I have not committed any violations.".The company has permanently banned my account, seriously violating my personal rights and interests.Blizzard's approach is really disgusting. When you eliminate robots And kill us normal consumers together. Such behavior is abominable.

      Business Response

      Date: 03/24/2023

      Greetings BBB,

       

      We have reviewed this player's account and determined that the penalty was applied in error. We have lifted the ban and restored access to the account. We have also informed the customer of the overturn.

       

      Thank you.

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the course of the time ive returned to wow within the last two weeks ive made a couple of purchases and they continue to take an extensive amount of time to process. Last night i paid for a service change and it took 1/2 a day to complete then when reporting the issue i was told it could take up to 72 hours and if i log in or play it could take longer. thats understandable for a paid service then i get laughed at and told to deal with it. NO thats not how a paid service works.

      Business Response

      Date: 03/22/2023

      Greetings BBB,

      Thanks for reaching out on the player's behalf.

      This player purchased a character race change which can take 24 hours to fully process once the order process has finished. That said, it can take up to 72 hours depending on the payment method.We clarify how long a race change can take to arrive on our external article here: ************************************************************

      In perfect circumstances, it can arrive within an hour after the purchase, however, that does not always happen.

      Looking over the tickets the player submitted, I was able to see that the race change finally arrived on their account for use about 16 hours after the purchase. This is within the normal timeframe for race change deliveries. The race change has been used as well.

    • Initial Complaint

      Date:03/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03-16-2023 I purchased Call of Duty: Modern Warfare II for $45.49 to play multiplayer online games. Immediately after I made the purchase my account was banned and I have not been able to play in any public lobbies. Selling a product and then preventing the customer to use it is stealing and illegal. I want a refund of $45.49 returned and the product removed from my account Beelzinator#****.

      Business Response

      Date: 03/20/2023

      Greetings BBB,

      This particular account is not banned. This customer has contacted **********************'s *************************** and was told to contact ********** support for any account actions or restrictions for that game in the future.

      *******************************

      This refund was denied appropriately as too much time had been spent in game for the order to be eligible.

      Regards,
      Blizzard Entertainment

    Blizzard Entertainment Inc is NOT a BBB Accredited Business.

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