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Business Profile

Collections Agencies

USCB America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for USCB America's headquarters and its corporate-owned locations. To view all corporate locations, see

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USCB America has 7 locations, listed below.

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    Customer Complaints Summary

    • 140 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      USCB is charging me an extra 10% interest on my doctor bill payment starting before my first payment is even due. I was current on payments when the bill was sent from Kaiser Permanente SCal to USCB debt collector. I spoke with USCB, and their reasoning was that was just what they do to all accounts.

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 7, 2022/11/21) */ Apologies the prior response was inaccurate. We are sending a direct response to the consumer and have returned the account to the original creditor. The account was not reported to their consumer report as mentioned in our prior response.

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was never notified by Coney Island Hospital that my information is being send to a debt collector. I been paying my medical bills on time. Coney Island Hospital stopped sending my medical bills to my home address. I notified Billing Dept at Coney Island Hospital several times they told me they will send me my medical bills each months but I never receive it. Coney Island Hospital has no right to send my information to a debt collector just because they forgot to send me my medical bills and there is no law on minimum payment on medical bills as long as I pay and I did. I already filed few complaints on Coney Island Hospital to NY State of Health.

      Business Response

      Date: 12/07/2022

      Business Response /* (1000, 5, 2022/11/30) */ We are in receipt of the complaint and have reached out to the creditor for further review. We will no longer contact the consumer regarding the matter with the exception of providing a formal response. Consumer Response /* (2000, 7, 2022/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2022, I was reviewing my credit file & came across numerous collection which I did not recognize, know existed or authorize. I contacted the companies to inform them of the issue. They instructed me to file a complaint with bbb.org & credit an bbb complaint report for their records. The following information listed is inaccurate & opened due to identity theft. Please see the following information is blocked from my credit report as I did not benefit or received any goods or services from these account. Here is the list of information I need to removed from my credit report: Fraudulent collection: USCB AMERICA (Original Creditor KAISER PERMANENTE NCAL) ******** Date Opened: Sep 16, 2018 Balance: $200.00. Please remove the following information from my file.

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 5, 2022/11/18) */ We are in receipt of the complaint and a direct response is being sent to the consumer. We have requested deletion of the reported item in order to meet their desired resolution.

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You claim that I owe you something , but I don't. you went ahead and accessed into my credit information I don't know how and reported this false debt on me which is fraudulent. I didn't give you consent to report on me or have my personal information you committed identity theft and you will pay for it

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 5, 2022/11/21) */ We are in receipt of the complaint and a direct response is being sent to the consumer. We have requested deletion of the reported item in order to meet the desired resolution.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not aware of this account. I have reached out to Experian Credit Bureau, and with USCB AMERICA to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from Experian Credit Bureau. Thus, I am reaching out to seek assistance to have USCB AMERICA confirm that I have no account with them and that the Experian Credit Bureau can simply remove it from my credit report.

      Business Response

      Date: 11/18/2022

      Business Response /* (1000, 5, 2022/11/18) */ We are in receipt of the complaint and a direct response is being sent to the consumer. We have requested deletion of the reported item in order to meet the desired resolution.

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kaiser Permanente excluded doctor bills from my auto-pay, made billing errors, and sent the debt to collections without my knowledge. Furthermore, USCB America contacted me 3 months ago, for accounts that had apparently been in collections accruing interest for two years. I have not received notices, a verification letter (even after making a request over a month ago), or a reasonable explanation of how the debt is being calculated (even after multiple requests). These accounts have been disputed, but I ask to have them closed, and removed from all credit reports.

      Business Response

      Date: 12/08/2022

      Business Response /* (1000, 5, 2022/11/18) */ We are in receipt of the complaint and a direct response is being sent to the consumer. We have closed the accounts from our office in order to meet the desired resolution. Consumer Response /* (2000, 7, 2022/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 09/29/2022

      We believe this complaint should be directed to ********************************* USCB America, formerly dba ********, is no longer handling any account for the consumer. The only account, in which we had at one time, was returned to the original creditor on November 15, 2021. 

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/22/22 I was alerted by myFICO credit monitoring account that a new debt collection had been added to my credit report. Upon further investigation, it was noted on my credit report that USCB America reported a debt of $400.00. I had never heard of this company nor was I aware of any bills I owed that were due to be sent to collections. I was able to reach USCB America shortly after business opening 9/22/22 and spoke to a rep named ***** (spelling?). i discussed concerns that a collections account was posted to credit report and I had concern for fraudulent activity as I had no outstanding bills I was aware of, had never heard of them and most definitely wasn't expecting any bills to go through to collections on my behalf. ***** requested information to verify whom I was. I requested they give information on the account as it was something I was unaware of and clearly they had more information than I did. ***** refused to give further information on the account and stated 2 pieces of identification were needed. I gave name and address. After address was provided ***** stated a letter had been sent to that address. I just had a bankruptcy discharged 9/6/22 so I highly doubt any debt collectors were attempting to come after me during my bankruptcy 2018-2022. I requested letters be sent to my address with information I had never received. The debts were reportedly from Kaiser which I also hadn't received any recent bills for and have been in clinic on multiple occasions to see them with no bills sent to me and last I was in clinic my account was paid in full with Kaiser. USCB is also reporting I owe them interest for an account I was never informed of. USCB America shall be practicing business according to bankruptcy laws, Fair Trade Commission Rules and regulations, and all other applicable laws pertaining to debt collection and credit reporting. I am requesting this account be reviewed with Kaiser for accuracy and the reporting be removed from my credit report.

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/10/03) */ We are in receipt of the complaint. The consumer submitted the same complaint through a different channel in which we have recently responded to. A direct response was mailed to the consumer on September 30, 2022. While the information was verified and was accurate, the account has been deleted from the consumers credit.

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. USCB AMERICA Account Number: ******** Delete this unverified and misleading account.

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 5, 2022/10/10) */ We are in receipt of the complaint and a direct response is being sent to the consumer. We have requested deletion of the reported item to meet their desired resolution. Consumer Response /* (3000, 11, 2022/11/16) */ I am not liable for this debt Kaiser Permanente Scal and do not have a contract with USCB America. They do not provide me with the original application like I asked. In accordance with the Fair Credit Reporting Act 15 U.S.C 1681 & Fair Debt Collection Practice Act 15 U.S.C 1692 USCB AMERICA #******** has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 U.S.C 1692 Section 805 A States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place or a time or a place known or which should be known to be inconvenient to the Consumer. Business Response /* (4000, 13, 2022/11/18) */ We have previously responded to the consumer and provided verification. Furthermore, as advised, the account was closed and removed from their report to meet their desired resolution.

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company USCB America has harassed me non stop with calls, bargain deals , and threats to send continuous mail to my home until I pay some **** debt plus **** **** pending. This makes 0 sense because my balance on my Kaiser Permanente portal says I owe NOTHING! Further, the employees have been rude and un-understanding of financial plus my mental health issues because I have schizophrenia. When I asked nicely what my options were to one of the representatives whom I also asked for help because I don't understand all this, she just said "You can pay the whole balance and we will leave you alone." I can't stand these people! They also threatened me with accrued interest if I don't pay up!!!

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/10/14) */ We are in receipt of the complaint. The accounts have been closed and we will no longer contact the consumer regarding such as requested. Consumer Response /* (2000, 7, 2022/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business closed the accounts.

    USCB America is NOT a BBB Accredited Business.

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