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Business Profile

Collections Agencies

USCB America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for USCB America's headquarters and its corporate-owned locations. To view all corporate locations, see

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USCB America has 9 locations, listed below.

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    Customer Complaints Summary

    • 139 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** PERMANENTE SCAL. I do not have a contract with USCB America, they did not provide me with the original contract as requested. Instead I received a notice from USCB America with inaccurate information on the notice.

      Business Response

      Date: 10/10/2023

      We are in receipt of the complaint and a direct response is being sent to the consumer. The same complaint was filed with the **** in which we have responded. While we have verified the accuracy of the reported item, we have requested deletion from the consumers report. 

    • Initial Complaint

      Date:09/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A medical debt from ****** Permanente was sold to debt collectors which has a balance of less than 500$. The amount currently is $474. Per the credit bureau's recent rules and the consumer financial protection bureau's recent instructions to debt collection companies, which is not to furnish medical debt less than 500$ to the credit bureaus, this account should not have reported. I also have not entered into a contract with USCB America and have not furnished that to me as requested.

      Business Response

      Date: 09/15/2023

      We are in receipt of the complaint and a direct response is being sent to the consumer. We have requested deletion from the consumers report.

    • Initial Complaint

      Date:08/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt USCB AMERICA I don't have a contract with them trying to collect that is Trying to report. They did not provide me with original contract as requested

      Customer Answer

      Date: 08/25/2023

      i am not aware of the debt and at time i was fully covered shouldnt have went to collections or on my credit.

      Business Response

      Date: 09/25/2023

      We are in receipt of the complaint however the complainant has not provided enough information to locate an account. Please provide a full mailing address and/or phone number. A partial account number would also be greatly appreciated.

    • Initial Complaint

      Date:08/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a deb ********* **** for $690.66 from this company. I called and spoke to them and stated I should never have been ****ed because I have ******** and UMR. UMR was ****ed and the agent confirmed ******** was not. I advised her that my SS# is my Mediciad Number and I have no ******** card because Colorado doesn't send them out. She demanded I pay and ask for reimbursement through ******** myself. I advised her she needs to reach out and **** ********. She would not help me.

      Business Response

      Date: 08/30/2023

      We are in receipt of the complaint and a direct response is being sent to the consumer. 

    • Initial Complaint

      Date:08/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a healthcare insurance that is fully covers me and my family. The USCB is sending me collection bills worth $3732. This bill is already paid by my insurance company. I sincerely request to contact my health care insurance ****** Permanente at *************.

      Business Response

      Date: 08/14/2023

      We are in receipt of the complaint and a direct response is being sent to the consumer.

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** PERMANENTE WA, I do not have a contract with the collection agency, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/08/2023

      We are in receipt of the complaint and a direct response is being sent to the consumer. While we have verified the accuracy of the reported item, we have requested deletion from the consumers report.

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account is reporting inaccurately. I do not recall having an account with this company. I don't think there is legal contract between this ***************** I would like you to provide me verifiable proof this account belongs to me. I request a signed contract which will demonstrate a legal agreement. Please delete.

      Business Response

      Date: 08/02/2023

      We are in receipt of the complaint and a direct response is being sent to the consumer. We have requested deletion from the consumers report.

    • Initial Complaint

      Date:07/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Between May 31st and June 1st of 2023 I received a collection notice from uscb America of an alleged debt of $88.70 I have no knowledge of this alleged debt. I responded to these allegations June 15th 2023 uscb America is in receipt of my response in the same month. I have a certified receipt as proof. In accordance to us code 15 section **** g I demanded a hard copy of the original signature of validation I never received such I did however receive a document with a signature that does not belong to me further uscb America is in violation of the ***** act by furnishing a document of my past visit to ****** Permanente.

      Business Response

      Date: 07/31/2023

      We are in receipt of this complaint which was filed on 6/27/2023. This same complaint was also filed to the **** on the same day. We have verified the account and previously mailed verification documents as requested. 

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** sent 2 bills in total for $1055.74 to **** America Debt collections 1. one dating back to 2020--I am only now being made aware of in excess of $950 with interest -the attachment labeled GCerruti.Account.summary is comprised of multiple charges, however, it is a collective bill for ****** labs requested by provider not individual office visits. 2. and an another for $58.59 for 9/2022 approx.The older bill was for lab fees for a procedure the PROVIDER decided was too extreme given condition only after REQUIRING the labs and the second bill for $58.59 was for a telephone doctor's *********** in which the physician NEVER called. Both of these bills I contacted and spoke to ****** about and they stated were resolved after I filed a grievance given the aforementioned reasons. However, instead they were sent to collections. I would greatly appreciate assistance with the following:1. contacting **** America in order to assist with 2. the bills reflect an appropriate balance of zero amount owed 3. and my credit report corrected for both erroneous delinquent unpaid charges.

      Business Response

      Date: 08/07/2023

      We are in receipt of the complaint and a direct response is being sent to the consumer. While we have verified the accuracy of the accounts, they are no longer reporting to the consumers report.

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see the attached explanation. This complaint was originally filed on May 17, 2023, and was marked as a duplicate by mistake. We are filling this complaint against USCB America on behalf of our client, *******************. This should not be confused with the complaint we filed against USCB America on behalf of another client, ******** Weldegherghis.

      Business Response

      Date: 08/24/2023

      We are in receipt of the complaint and a direct response is being sent to the consumer. 

      Customer Answer

      Date: 09/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Law Office Of *************************

    USCB America is NOT a BBB Accredited Business.

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