ComplaintsforCedars-Sinai Medical Center
Hospital
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Complaint Details
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Initial Complaint
09/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been a patient of Cedar Sinai for several years now but this will be my last year. This past February 23, I was told by a doctor to get a blood draw as I have done many times before. Usually my blood draws sets me back around $100. I was not made aware to expect any different for this blood draw. This month I received a $1,786.43 bill for my blood draw. I requested an itemized bill but this did not provide me with any more insight into why getting a blood draw at their hospital is so inordinately expensive. This bill will be out of pocket for me if I am forced to pay it. If I had been informed of how expensive it would be, I never would've agreed to get the blood draw in the first place. It feels grossly deceptive to slip in these extra charges for something I have gotten done before at a completely different price at Cedar Sinai.Business response
09/12/2024
Tell us why here...August 12, 2023
The Better Business Bureau
********************************************************************************************************
Complaint Case: 22274557
Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient. Please advise the complainant to contact Cedars-Sinai ****************************** at ************** to authorize release of information to the Better Business Bureau.
Thank you,
Cedars-Sinai ******************************Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked an appointment with my doctor, ********* ********, for the preparation of my IVF treatment in 2014. Since then, there has been no concierge treatment that my husband and I already paid for with $50,000. The staff was supposed to transport me to Cedars Sinai Medical Center for an in-person check up, security, hotel accommodations, airline flight, and other accommodations I might need. During COVID, things changed. But the hotel accommodations and car service was not adhered to for emergency reasons. Because I experienced a burglary and theft occurred, I would like the airline tickets, the hotel near the hospital, gym, and car service paid for with my account on file, so my IVF can be done soon. I need contact from the hospital staff to ensure a refund or travel via **** airplane to emergency room.Business response
09/12/2024
Tell us why here...August 12, 2023
The Better Business Bureau
********************************************************************************************************
Complaint Case: 22270603
Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient. Please advise the complainant to contact Cedars-Sinai ****************************** at ************** to authorize release of information to the Better Business Bureau.
Thank you,
Cedars-Sinai ******************************Initial Complaint
08/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was scheduled for a colonoscopy for monitoring of a chronic condition on July 17, 2024. On July 2, I reached out to Cedars Sinai through its portal regarding preauthorization and an estimate of my costs. On July 12, I received a message on Cedars Sinai's portal from an individual with the title of "Insurance Verification" stating that they were contacting me to "go over your insurance and your out-of-pocket costs." The amount noted was $2,122, with a $112 anesthesia fee. I paid the amount in advance as requested and received a receipt the day of the procedure. Weeks later, I received an additional unexpected bill for $740 - an extra 30% of what I had already paid. After inquiring, I was told this amount was an addtional "providers bill" and that Cedars Sinai had no knowledge of how my prepayment was applied. I called Cedars Sinai, and was told by a representative that I should reach out to the billing department to request a "courtesy" exception from the additional bill. More than a week later, I was told by Cedars Sinai that the physician was an independent contractor that billed seperately from the facility and that Cedars Sinai had no control over this bill. The physician who did the procedure was a Cedar Sinai employee who, from my understanding, is a part-owner of the facility where the procedure was done.Reviewing my insurance, Cedar Sinai claimed more than $10,000 total for this basic procedure. Had I been correctly informed of the true total amount of the bill, I would likely have elected to go elsewhere. The fact that Cedar Sinai allows affiliates to use its portal to provide quotes, and then disclaim any responsibility for those affiliates and the quotes they provide is extremely disappointing.Business response
09/05/2024
September 05, 2024
The Better Business Bureau
************************************
*****************-0814
Re:
Complaint Case: 22194304
Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient. Please advise the complainant to contact Cedars-Sinai ****************************** at ************** to authorize release of information to the Better Business Bureau.
Thank you,
Cedars-Sinai ******************************Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My usual mammogram faculty had merged with a new address I have been getting the same yearly routine mammogram for 10 years The copay is 250 This year I was told to go to the new location Not understanding that it was a Cedar Sinai office They inflated the price for the same procedure to 750 How is that ok?No one once mentioned that or given a choice to make a choice to go somewhere else or not use insuranceBusiness response
07/16/2024
I have communicated with the patient directly and resolved the issue.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 24, 2023, I established care with my new primary care physician. His office billed it under preventative. When my insurance provided an EOB, they said that I had ***ed out on preventative services, so the provider needed to run the claim through again as a regular claim. After working with a 3rd party advocate on my behalf for months, I was just informed that Cedars Sinai billing refuses to send the claim back through to my insurance. This is illegal. I had already met my out of pocket *** for last year at that time. They think by billing me directly, they will get more money than my insurance will pay them. That is illegal and unethical.Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I came in after a car accident to get checked up on and waited 4+ hours. No one came to check on my condition at all and left me waiting without seeing a doctor or a nurse the whole time.Initial Complaint
01/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Representatives from accounting department of the hospital offered me a 10% discount on my entire hospital bill. I attempted to pay my bill, but the accounting department was nowhere to be found. Representatives from the accounting department of the hospital later orally represented that my patient responsibility was $0. She confirmed this fact expressly on 4 separate occasions. She stated that my deductible was met and my out of pocket maximum was met. She assured me that there was no bill. Several weeks later, I received a bill for over $1,000. The 10% discount promised to be applied on my entire bill was not applied. Only later did the hospital decide to apply a 10% discount on the patient responsibility. I have asked for itemized statements of the hospital bill and the hospital bill for the birth of my first born so that I can compare the charges, as I believe the charges are incredibly excessive, but to date, I have yet to receive these items statements.Business response
02/08/2024
Re:
Complaint Case: 21154916
Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient. Please advise the complainant to contact Cedars-Sinai Revenue ********************** at ************** to authorize release of information to the Better Business Bureau.
Thank you,
Cedars-Sinai Revenue **********************Customer response
02/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
01/16/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am not liable for this debt with Cedars-Sinai imaging med group. I do not have a contract with Cedars-Sinai Imaging Group, they did not provide me with the original contract as I requested.Initial Complaint
12/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ******************* SOLU, I do not have a contract CEDARS SINAI MEDICAL CENTER they did not provide me with the original contract as i requestedBusiness response
12/19/2023
December 19, 2023
The Better Business Bureau
*********************************************************
******, ** 92324-0814
Re:
Complaint Case: 21022308
Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient. Please advise the complainant to contact Cedars-Sinai Revenue ********************** at ************** to authorize release of information to the Better Business Bureau.
Thank you,
Cedars-Sinai Revenue **********************
Initial Complaint
12/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Cedars Sinai sent my bill to collections after I gave them my insurance information multiple times. They ignored me. I have retroactive Medi Cal. I had several medical bills and no one else had a problem .Business response
12/19/2023
December 19, 2023
The Better Business Bureau
**************************************************************************************-0814
Re:
Complaint Case: 20957852
Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient. Please advise the complainant to contact Cedars-Sinai Revenue ********************** at ************** to authorize release of information to the Better Business Bureau.
Thank you,
Cedars-Sinai Revenue **********************
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Contact Information
Customer Complaints Summary
29 total complaints in the last 3 years.
12 complaints closed in the last 12 months.