Complaints

This profile includes complaints for Cedars-Sinai Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedars-Sinai Medical Center

  8700 Beverly Blvd #2211 Los Angeles, CA 90048-1804

• 

  Cedars-Sinai Medical Center

  6500 Wilshire Blvd #700 Los Angeles, CA 90048-4927

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cedars Sinai sent me a letter stating I had unclaimed property. It was over $200, closer to $300 in unclaimed property. I was instructed to send mail to their department in *****. That was over 2 weeks ago and it was sent via certified **** service with a return receipt to ensure it was received. I am still waiting for the money you claim you owe me. Please promptly investigate what's taking so long and expedite payment immediately. I explicitly mentioned being a **** victim that needs the money due to being out of work. The expectation is what I am owed be paid (and promptly) from your claims department, and again, was sent via **** certified mail. Please ensure your staff are processing these requests in a prompt, timely manner.

  Business Response

  Date: 05/15/2025

  
  May 15, 2025
  
  
  The Better Business Bureau
  ******************************************************************************************************
  
  
  Re:
  
  Complaint Case: 23333937
  
  Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient.  Please advise the complainant to contact the Cedars-Sinai Patient Services Team at ************** to authorize the release of information to the Better Business Bureau.
  
  Alternatively, the patient may reach out to Patient Advocacy at ************************ or ************* for a formal review and direct response to their concerns.
  
  
  
  Thank you 
  

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23333937
  
  I am rejecting this response because:

  ive already emailed you and you are not responding in a timely manner. Respond quicker.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Preventative care is over-billed resulting in charges of >$650 co-pay for routine mammogram when it should be covered at 100% by insurance. When I contacted my insurance, I was told it was not billed correctly as preventative care by the facility, although it should have been. They have contacted the facility and the **** ***** has not been adjusted.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill. I PAID the bill. I have an email receipt. Yet, I keep getting bills. The "billing questions" number is an automated system that continually requests the same private information and hangs up on you eventually no matter what option you choose. The Pay By Phone number won't accept my account number and then hangs up on me. The "*****************" website refuses to authenticate on multiple browsers. There is NO way to get a hold of an actual person to confirm that the bill was paid. The system hangs up on you.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A handful of the staff is great. The rest of the staff is nothing short of a nightmare. I go to urgent care reporting chest pain, cold sweats, and dizziness. The staff took an *** and stated that it was OK but worried about the other symptoms. I arrive at the *** which looked likes a scene out of movie with sick patients, and nurse tells me that they need to check vitals and do the ekg again. No idea why but they said they needed to. I get it checked and the nurse, NOT ME, the nurse advises me to go into the corner to draw blood. A male nurse came by and says he will draw my blood in 5 minutes. Thirty-five minutes later I'm approached by another nurse to tell me that I don't belong here. ***? I tell him I was advised by the *** nurse to sit here and he says since I am not supervised, I cannot sit in the area. How the heck am I supposed to know that? He says he understands where my place is in line (FIRST) and I will get called. I get called by the people that take X-rays and I come back and multiple other patients are going before me to get their bloodwork complete. I waited hours upon hours just to be put in the overflow waiting area for hours again, knowing that my bloodwork and X-rays were complete (nurse told me) and a doctor couldn't take a couple of minutes to diagnose me. I spent over 6 hours for nothing. I did not receive a bed or a shared room. The total treatment that I received was a second EKG (because the nurse said it was mandatory), a blood test, X-Ray, and a print out from the doctor and you now charged my insurance a bill of SEVENTEEN THOUSAND DOLLARS!!!! I have to pay almost THREE THOUSAND DOLLARS for pretty much nothing. I want an itemized bill and I want you to look at this now. It is CRIMINAL what you have going on at Cedars!

  Business Response

  Date: 03/24/2025

  Tell us why here.

  03/24/2025
  
  
  The Better Business Bureau
  ******************************************************************************************************
  
  
  Re:
  
  Complaint Case:
  
  Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient.  Please advise the complainant to contact the Cedars-Sinai Patient Services Team at ************** to authorize the release of information to the Better Business Bureau.
  
  Alternatively, the patient may reach out to Patient Advocacy at ************************ or ************* for a formal complaint review and direct response to their concerns.
  
  
  
  Thank you  

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23104512
  
  I am rejecting this response because:

  The email that was provided was utilized to contact Cedars to no avail. They give the run around. 

  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is re: Cedars Sinai Spine Center I have visited this office multiple times in the past. This time, following a visit to a doctor, they have charged me almost $400 in "facility Fees." I was not informed beforehand that they have decided to charge facility fees at this office. This is not fair and not ethical. I need these facility charges reversed.

  Business Response

  Date: 10/17/2024

  October 17, 2024
  
  
  The Better Business Bureau
  ************************************
  *****************-0814
  
  
  Re:
  
  Complaint Case: 22397698
  
  Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient.  Please advise the complainant to contact Cedars-Sinai ****************************** at ************** to authorize release of information to the Better Business Bureau.
  
  Thank you,
  
  Cedars-Sinai ******************************
  

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Cedars-Sinai Medical Centers failure to provide critical security footage and cooperate with an ongoing police investigation related to a hit-and-run incident in their parking lot on September 9, 2023. My vehicle was hit while my mother was undergoing surgery. The incident was documented as Report #************* by Cedars-Sinai security.**** ******** from Cedars-Sinai informed me that the incident was captured on video, and the offending vehicles license plate was visible. However, I was told that footage could only be provided to the ****. After filing a report with the ***** both I and the **** attempted to obtain the footage, making over 30 calls, but Cedars-Sinai was slow to respond. Eventually, they provided only one video that failed to clearly capture the license plate or include footage from critical cameras covering the entrances and exits of the parking lot.On July 30, 2024, the **** confirmed that they only received a single video despite Cedars-Sinai previously claiming they reviewed additional footage. The missing footage from the entrance and exit is vital to identifying the vehicle. It is unacceptable and a serious safety concern that a facility of Cedars-Sinais scale does not have the capability to properly record the license plates of vehicles entering and exiting their parking facility.I escalated the matter to **** ******, Chief Investigator at Cedars-Sinai, who insisted that all footage had been sent. However, the **** confirmed they received only one video. On September 10, 2024, I sent further evidence showing cameras at the parking exit that should have captured the car, but I have received no response from Cedars-Sinai.

  Business Response

  Date: 10/25/2024

  Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient.  Please advise the complainant to contact the Cedars-Sinai Patient Services Team at ************** to authorize release of information to the Better Business Bureau.
  
  Alternatively, the patient may reach out to Patient Advocacy at ******************************** or ************* for a formal review and direct response to their concerns.
  
  

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22382646
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient of Cedar Sinai for several years now but this will be my last year. This past February 23, I was told by a doctor to get a blood draw as I have done many times before. Usually my blood draws sets me back around $100. I was not made aware to expect any different for this blood draw. This month I received a $1,786.43 bill for my blood draw. I requested an itemized bill but this did not provide me with any more insight into why getting a blood draw at their hospital is so inordinately expensive. This bill will be out of pocket for me if I am forced to pay it. If I had been informed of how expensive it would be, I never would've agreed to get the blood draw in the first place. It feels grossly deceptive to slip in these extra charges for something I have gotten done before at a completely different price at Cedar Sinai.

  Business Response

  Date: 09/12/2024

  Tell us why here...August 12, 2023
  
  
  The Better Business Bureau
  ********************************************************************************************************
  
  
  
  Complaint Case:  22274557
  
  Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient.  Please advise the complainant to contact Cedars-Sinai ****************************** at ************** to authorize release of information to the Better Business Bureau.
  
  Thank you,
  
  Cedars-Sinai ******************************

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment with my doctor, ********* ********, for the preparation of my IVF treatment in 2014. Since then, there has been no concierge treatment that my husband and I already paid for with $50,000. The staff was supposed to transport me to Cedars Sinai Medical Center for an in-person check up, security, hotel accommodations, airline flight, and other accommodations I might need. During COVID, things changed. But the hotel accommodations and car service was not adhered to for emergency reasons. Because I experienced a burglary and theft occurred, I would like the airline tickets, the hotel near the hospital, gym, and car service paid for with my account on file, so my IVF can be done soon. I need contact from the hospital staff to ensure a refund or travel via **** airplane to emergency room.

  Business Response

  Date: 09/12/2024

  Tell us why here...August 12, 2023
  
  
  The Better Business Bureau
  ********************************************************************************************************
  
  
  
  Complaint Case:  22270603 
  
  Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient.  Please advise the complainant to contact Cedars-Sinai ****************************** at ************** to authorize release of information to the Better Business Bureau.
  
  Thank you,
  
  Cedars-Sinai ******************************

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a colonoscopy for monitoring of a chronic condition on July 17, 2024. On July 2, I reached out to Cedars Sinai through its portal regarding preauthorization and an estimate of my costs. On July 12, I received a message on Cedars Sinai's portal from an individual with the title of "Insurance Verification" stating that they were contacting me to "go over your insurance and your out-of-pocket costs." The amount noted was $2,122, with a $112 anesthesia fee. I paid the amount in advance as requested and received a receipt the day of the procedure. Weeks later, I received an additional unexpected bill for $740 - an extra 30% of what I had already paid. After inquiring, I was told this amount was an addtional "providers bill" and that Cedars Sinai had no knowledge of how my prepayment was applied. I called Cedars Sinai, and was told by a representative that I should reach out to the billing department to request a "courtesy" exception from the additional bill. More than a week later, I was told by Cedars Sinai that the physician was an independent contractor that billed seperately from the facility and that Cedars Sinai had no control over this bill. The physician who did the procedure was a Cedar Sinai employee who, from my understanding, is a part-owner of the facility where the procedure was done.Reviewing my insurance, Cedar Sinai claimed more than $10,000 total for this basic procedure. Had I been correctly informed of the true total amount of the bill, I would likely have elected to go elsewhere. The fact that Cedar Sinai allows affiliates to use its portal to provide quotes, and then disclaim any responsibility for those affiliates and the quotes they provide is extremely disappointing.

  Business Response

  Date: 09/05/2024

  September 05, 2024
  
  
  The Better Business Bureau
  ************************************
  *****************-0814
  
  
  Re:
  
  Complaint Case: 22194304
  
  Due to patient privacy concerns, we are unable to release patient information to third parties unless an authorization is provided directly from the complainant/patient.  Please advise the complainant to contact Cedars-Sinai ****************************** at ************** to authorize release of information to the Better Business Bureau.
  
  Thank you,
  
  Cedars-Sinai ******************************
  

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My usual mammogram faculty had merged with a new address I have been getting the same yearly routine mammogram for 10 years The copay is 250 This year I was told to go to the new location Not understanding that it was a Cedar Sinai office They inflated the price for the same procedure to 750 How is that ok?No one once mentioned that or given a choice to make a choice to go somewhere else or not use insurance

  Business Response

  Date: 07/16/2024

  I have communicated with the patient directly and resolved the issue.