ComplaintsforSTIIIZY, LLC

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought product back to location in ******* would not honour an exchange or refund for product that wouldnt function properly and I did reach out within the seven day period to their email address because when I called nobody would answer at the location and they have a seven day exchange return policy Finally managed to get into the location and they would not honour an exchange or refund for the product that is defective.And as a forementioned did reach out via email within their exchange policy guidelines, but nobody returned my email and once again, nobody would answer phone calls at the location in *******

  Business response

  06/12/2024

  Dear ******************,
   
  We sincerely apologize for the unsatisfactory experience you encountered during your recent visit to our ******* location. As a long-term client, your feedback is invaluable to us, and we deeply regret any disappointment or inconvenience caused by the lack of engagement and professionalism displayed by our associates.
   
  At Stiiizy, we strive to provide exceptional customer service and create a welcoming environment for all our customers. It is disheartening to hear that our associates failed to meet your expectations and did not provide the level of service you deserve. Your concerns regarding communication and interpersonal skills have been duly noted, and we are committed to addressing these issues promptly with our team.
   
  Please rest assured that your feedback will be shared with our management and staff at the ******* location to ensure that necessary measures are taken to improve the customer experience and uphold our standards of professionalism.
   
  We truly value your continued support as a loyal client, and we apologize for falling short of your expectations on this occasion. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to regain your trust and confidence in Stiiizy.
   
  Thank you for bringing this matter to our attention, *****. Our team will contact you to fix this issue.
   
  Warm regards,
  Stiiizy Team

  Customer response

  06/20/2024

   
  Complaint: 21777606
  
  I am rejecting this response because:

   

  Company has failed to provide adequate resolution of faulty product in question and still waiting to hear from the California *********************** on this as well.
  
  Sincerely,
  
  ******************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made a purchase for Order #****** from Stiizy known for selling high-quality, pricey products. However, my experience with their service has been nothing short of disappointing.Last night, I placed an order for a specific product in a particular color. When I received the confirmation screen after placing my order, everything seemed correct. However, upon receiving the email confirmation, I noticed that the color cited was different from what I had ordered and seen on the confirmation screen.Immediately, I reached out to their customer service department to rectify the error. I explained the situation, emphasizing that it was an issue with their website. To my dismay, the representative informed me that the product had already been shipped, despite my contacting them within minutes of placing the order. This was proven false when I checked the tracking number provided. The **** confirmed that the item had not been picked up, indicating that it was impossible for it to have been shipped so quickly. This discrepancy clearly indicates a lack of integrity in their operations.Despite my efforts to resolve the issue amicably, the customer service representative was unhelpful and dismissive. After insisting that they rectify the situation by sending me the correct color, they canceled the shipping label and informed me that I would need to wait 5-7 business days for a refund before I could repurchase the item.This experience has been a significant inconvenience and has left me extremely dissatisfied with their level of service. As a customer who expected better treatment, I am disappointed by their disregard for customer satisfaction and their failure to uphold their end of the transaction.I urge them to review their policies and procedures to ensure that similar incidents do not occur in the future. I also request that they expedite the process of rectifying this error by sending me the correct product promptly, without further delay or inconvenience.

  Business response

  04/30/2024

  Dear ***********************,

  
  We sincerely apologize for the disappointment and inconvenience you experienced with your recent order from Stiiizy. Your feedback is extremely valuable to us, and we appreciate the opportunity to address your concerns.

  
  First and foremost, we want to acknowledge the error in processing your order and the subsequent communication breakdown with our customer service team. We understand how frustrating it can be to receive a product different from what you expected, especially when you rely on our brand for high-quality products and service.

  
  Upon reviewing your case, we confirmed that a refund was issued for your order. We want to assure you that it was never our intention to inconvenience you further by requesting the return of the item. Your satisfaction is of the utmost importance to us, and we are committed to making things right.

  
  We're pleased to inform you that we have taken immediate steps to rectify the situation and prevent it in the future. Additionally, we'd like to extend our sincerest apologies for any frustration caused by the delay in processing the refund and for the inconvenience of having to place a new order.

  Please feel free to reach out to us directly at ********************************** if you have any further questions or concerns.

  
  Once again, we apologize for falling short of your expectations and thank you for bringing this matter to our attention. We value your continued support and hope to have the opportunity to restore your trust in our brand.

  
  Warm regards,

  Stiiizy

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi there *************************** here fist things first I just want to say how much I love this company and its products Ive been a stiiizy customer for many years Ive been a daily smoker of the stiiizy 40s thats all I smoke no complaints on that only issue is I went to the stiiizy location in ferndale mi to get my favorite stiiizy 40s and I just recently had to renew my Liscense so I had a paper copy with the Liscense stapled to it and the nice lady and man working there said they wouldnt accept it when every other store does I travel 2 hours to this location because I love stiiizy so much I wont get my new Liscense for a month thats at least a couple thousand dollars of buisness your losing from me within that time period thats just from that location. Ive just been a valid customer at this store and spent thousands I dont understand why they wouldnt help me out just hope this gets touched up I work ********************************************************************************** staying stiiizy

  Business response

  04/30/2024

  Dear ***************************,

  
  Thank you for reaching out and sharing your experience with us. We truly appreciate your loyalty and support for Stiiizy over the years.

  
  We are genuinely sorry to hear about the inconvenience you encountered during your recent visit to our ********, ** location. We understand how frustrating it can be when expectations aren't met, especially when it involves a product you rely on and enjoy.

  
  We want to clarify that our policy regarding the acceptance of identification is in place to ensure compliance with local regulations and to maintain the safety and security of our customers and staff. While we are unable to accept paper temporary licenses, we do accept alternative forms of identification, such as an ID card or passport, as you mentioned.

  
  We apologize if this policy was not communicated clearly to you during your visit. Your feedback is invaluable to us, and we will use it to improve our processes and better serve our customers in the future.

  If you encounter any further issues or have any questions, please feel free to reach out to us directly at **********************************

  
  Once again, thank you for your loyalty to Stiiizy. We value your business and hope to have the opportunity to serve you better in the future.

  
  Warm regards,

  Stiiizy

• Initial Complaint

  04/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  3/11 at approx 9:03am i had to deal with a rude budtender who acted like she was the ***** of England once i said something she didn't like i was thrown out. I never spoke to her rudely. They refused to give me the corporate number. I have been a customer since before the rude budtender was even hired.

  Business response

  04/30/2024

  Dear ****************,

  
  We are writing to address your recent complaint filed with the Better Business Bureau regarding your experience at our Stiiizy store on 3/11.

  
  First and foremost, please accept our sincerest apologies for the negative encounter you had with one of our team members. We take great pride in providing exceptional customer service, and it is deeply concerning to hear that you were treated in a manner inconsistent with our standards.

  
  We have conducted a thorough investigation into the incident you described. While we strive to maintain the highest level of professionalism among our staff, it appears that there was a misunderstanding or miscommunication during your interaction with our budtender. Please be assured that we are taking corrective measures to address this matter internally to prevent similar incidents from occurring in the future.

  
  Regarding your request for the corporate number, we sincerely apologize for any inconvenience caused by the lack of immediate access to this information. We understand the importance of providing clear channels of communication for our valued customers, and we are committed to improving our processes to ensure that such information is readily available in the future. if you would like to discuss this matter further or provide any additional feedback, please do not hesitate to reach out to us directly at **********************************

  Once again, we apologize for any inconvenience or frustration this situation may have caused you. We value your business and hope to have the opportunity to restore your faith in our brand.

  Sincerely,

  Stiiizy Team

   

  Customer response

  05/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** disposable worked for couple days and the died

  Business response

  01/29/2024

  Hi ******,
  
  We deeply regret the trouble you're having with your Stiiizy disposable. We understand how frustrating this can be, and we want to help you as soon as possible. Please don't hesitate to reach out to our customer service team at *********************************** They will assist you with the exchange process and ensure that your experience with us is positive.
  
  Best,
  Stiiizy Team

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  While Vacationing in ******************* I stopped at the Budega store on the evening of July 17th and purchased a Orange Sunset disposable vape. When I returned to my room the device was not charged. I charged it for 15 minutes, unplugged it and tried to use it again to no avail. I set it next to me in bed with the intention of returning to the store the following morning to return the defective product. Within 5 minutes there was a large explosion and I was set aflame in the hotel. Luckily I was able to distinguish myself quickly. Attached are images of the item, my burn day of and present. I returned the item to the store they made a report and tied me into an email with ******. I was refunded the $30 I paid. The people at the shop were genuinely concerned. Stiizy contact never replied. I attempted to contact customer support twice.. run around. Someone needs to take accountability. I experienced second degree ***** that could have been much worse had my survival instincts and fire safety training didnt kick into high gear. I attempted to obtain legal representation, but was told I essentially wasnt maimed enough to make it worth their time; six months after I contacted. I want to file a claim against your insurance company. There has to be some accountability for my injury. It was scary and was extremely painful. I couldve burnt the whole room down or what if that device had blown up in my face?Not a fun event to have take place while attempting to enjoy a hard earned vacation.

• Initial Complaint

  12/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Blaze Deliver, a delivery service owned by STIIIZY LLC, has a history of selling expired products. Just yesterday, November 12, 2023, I received my order, Order #***AA21F, in which ************* edible had expired a few days prior on 11/09/23. **************** wants to remedy this by offering me store credit for the amount spent. This is not a satisfactory response as now I am forced to spend my money with a company that has a history of selling me expired product. This isn't the first time something like this has happened, but I would like for it to be the last time.

  Business response

  01/03/2024

  Hi ******,
  
  We checked with Blaze420 and are glad to hear your issue has been resolved, and you placed your order successfully. Thank you for being a loyal customer.
  
  Best,
  **********************

  Customer response

  01/10/2024

   
  Complaint: 20864283
  
  I am rejecting this response because:
  

  You obviously did not read my complaint. Selling me expired goods and then giving me store credit is unacceptable as it forces me to shop with that company, a company that has a history of selling products pasted their BB/expiration date. There are other aspects as to why this business practice is unacceptable, but seeing your response to the initial complaint leaves me to believe you wont be reading this and I will not be investigating more time to write out all the issues if it destined to fall on def ears.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently purchased a pod right before going out of town for a short trip. The following day I realized the pod was not working properly and the contents of the pod (oil), were actually coming out and burning me on my lips/tongue. I reached out to the clinic where I originally purchased the pod from after getting back from my trip, but they said their policy for returns/exchanges had already passed (three days). I contacted Stiiizy directly seeking assistance replacing this faulty pod and they said they could not help me because I did not have both the packaging and the receipt for the purchase. I have since sent them a copy of a fwd receipt I received from the clinic, however, Stiiizy has not provided me with any support. I am attaching pictures of the faulty pod with battery here along with a copy of my receipt of the pod. The pod was $20 and the battery (previously purchased), was $20 as well.

  Business response

  01/05/2024

  ********,
  
  Thank you for contacting us and bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your recent Stiiizy pod purchase.
  
  We understand the frustration of encountering issues with a product, especially when it affects your experience and safety. Although we cannot force a third-party store to process exchanges for faulty pods due to differing policies, we are committed to providing you with the best possible solution.
  
  Accordingly, please arrange for a visit at our ********** retail storefront at ************************************************************* by emailing our representative at *********************************** We will expect your arrival and the STIIIZY team will be more than willing to take care of you. We value your satisfaction and want to ensure you have a positive experience with our products.
  
  Once again, we apologize for any inconvenience you have faced, and we appreciate your understanding in this matter.
  
  
  Best regards,
  
  Stiiizy

  Customer response

  01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will reach out to them again per their request. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  At first your product was the best on the market. Now I think it's the worst. The pods are almost 60$ and now I am STUCK with this, and it tastes like total something else besides pot, and very harsh. I am letting you know because I am sooo disappointed. I am not rich and really need my pen, to get through my day, so I buy constantly.

  Business response

  10/10/2023

  We appreciate you contacting us and sharing your recent experience with our product. We are truly sorry to hear that you have been disappointed with the quality of our pods, and we understand how important it is for you to have a reliable and enjoyable experience with our products.
  
  We understand the importance of having a reliable and consistent experience with our products, especially when they significantly influence your daily routine. We are committed to providing a high-quality experience for all our customers, and your feedback helps us improve our products and services.
  
  Once again, we apologize for any inconvenience this has caused you and appreciate your continued support. Please don't hesitate to contact our customer service team; they will be more than happy to assist you with the exchange process.
  
  

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  This business defrauded me and did not provide the products as requested. I attempted to work with the business to come to a resolution, however, they are unwilling. Businesses as shady as Stiiizy should not be allowed to provide services to consumers when they blatantly lie, cheat and manipulate the public with their products.

  Business response

  09/07/2023

  Thank you for reaching out to us at STIIIZY. We sincerely apologize for any inconvenience you experienced with your recent purchase. We want to clarify our role in this situation.

  STIIIZY is committed to providing high-quality cannabis products to our customers. However, we want to emphasize that we are a manufacturer and supplier of cannabis products and do not have direct control over the policies and operations of individual dispensaries or delivery services that carry our products. Noting this customer's previous complaint, we would like to highlight that we have no control over promotions and purchases made from third-party dispensaries. We take these matters seriously and encourage customers to address their concerns directly with the retailer they purchased from. 
  
  While we cannot intervene in this situation directly, we appreciate your feedback, as it helps us maintain the quality and integrity of our products. If you have any additional information or questions related to our products or their quality, please feel free to share them with us, and we will do our best to assist you within our capacity.
  
  Sincerely,
  STIIIZY Support

  Customer response

  09/15/2023

   
  Complaint: 20433636
  
  I am rejecting this response because: I will not be the thrown back and forth between the retailer and the manufacturer. Stiiizy is the Brand and I am making a complaint against the Brand, not the Retailer. Take ownership and responsibility for your shortcomings.
  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩