Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wax pen melted and almost caught on fire.

  Business Response

  Date: 02/06/2025

  Dear ****,

  
  We sincerely apologize for your experience and completely understand how concerning this must have been. Your safety is our top priority, and we take situations like this very seriously.

  
  We would like to offer you an exchange for the defective product. To coordinate this, could you please provide us with the name and location of the store where you purchased it? Additionally, we kindly ask you to send all relevant information, including any pictures if available, to ********************************** so we can properly assist you.

  
  We appreciate your patience and look forward to resolving this for you as quickly as possible. Please let us know how we can further assist you.

  
  Best regards,

  Stiiizy

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw online in their January deals there was a coupon for 15% off ********* brand. I called to ensure it was in stock. When I arrived I wasn't given the discount. I was charged full price. Then told it was for a certain strain and this wasn't shown in the ad. After they were shown the assistant manager and manager said they weren't authorize to give the advertised discount. I feel this is switch and bait techniques

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my father and myself went to the Stiiizy location in ******, ** on December 31, 2024 at 9am. After we placed our order online, We placed order for four extracts 3 wavvy and one pink pineapple Blst Sauce. When we got home we received 3 wavvy and one Blst cart but online on ************ it showed extract not cart. No one told us when we picked up our order that it was a cart not extract, once we got home I realized it was cart. I called to speak with someone about it, I was placed on hold for 20mins to speak with manager but a manager never got on the phone to speak with me just same girl that answered the phone spoke with me about it. I was explaining again what was going on and she cut me off with attitude saying well I'm letting you know that on our end it's showing cart not extract but my manager said to come so we can exchange it. This isn't the first time this girl has gave me and my father attitude, once we arrived I spoke with different girl that helped my father when we first picked up our order. At this point I was already mad about the terrible customer service I was getting, finally manager comes to speak with us about what was going on. I told her and was also explaining that I use to work at dispensary at this isn't the customer service they should be giving us and that they should have told us it was different from site, once I said that the other girl that helped us first laughed at what I was saying and walked off. I told the manager that she's laughing at us while we were explaining what was going on the terrible customer service we got. She said she would handle it but I'm sure she didn't. If this is how your gonna treat your customers that go and spend $$$ the we will take our business else where in this case. If you have any questions please feel free to email back or call **********. Attached is screenshot of extract saying it's sauce not cart.

  Business Response

  Date: 01/07/2025

  Dear *****,

  
  We sincerely apologize for the negative experience you and your father had at our Marina ********* Providing excellent customer service is one of our core values, and we deeply regret that this wasnt reflected during your visit. Your feedback is very important to us, and we will ensure it is shared with the management team at that location for immediate review.
  To make things right, please reach out to our support team at ********************************** with the details of your order. Our team will be happy to assist you further and ensure the situation is resolved to your satisfaction.
  Thank you for taking the time to bring this to our attention. We appreciate your patience and continued support, and we look forward to making this right for you.
  Best regards,

  Stiiizy Team

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***Veteran Complaint***On Nov. 11th, 2024 (Veterans Day) I went to stiiizy in ***************, ***When I got there I gave my ID and my gfs ID to the security guard. No problems yet. So I got in line and after a few moments, I was called up by a young ******** ****. I notified the guy about the sign that I saw towards the front of the store, near the security guard, stating that there is a free gift provided for any purchase due to it being Veterans Day. He turned and asked the manager if they had anymore gifts for Veterans Day. Not seeing him, said no we dont have anymore gifts. I was confused because he looked in a ladies direction that didnt even acknowledge him. So I ask, so says the lady that didnt reply to you. Then he asks again. And a caucasian homosexual guy pops up and says to me nope, ran out of gifts And me being a veteran of the ********** I am a ******** for advertising something they dont have. So I brought the sign back And said.. the sign says free gift he points out that it says while supplies last so I said okay.. do u know what the gift even was? He replied no. I Asked does anyone know? He replies no, maybe the black label. But it was a specific strain that corporate sent out. Thats when this guy had the nerve to tell me. If your going to be disrespectful, we wont serve you I asked him.. how am I being disrespectful, by asking questions? A few comments went back and forth. so I just decided to buy my herbs and bounce. I picked out (3-7G packs) of the 40s. I ask him if they provided a veterans discount. He said no until I found the ad online stating that they did. Anywho. We Then proceeded to the register and he told they would cost me $87. Bogo1/2 off. Should add up to $87 without the vet discount. I changed my Mind and left to avoid discrepancy. On my way out. He stops me and says they need their sign back. And I said u dont need it. U dont have any gifts anyways.. this is when he decided to ban me from the store.

  Business Response

  Date: 12/30/2024

  Dear *******,
  Thank you for reaching out and sharing your experience at our *************** location. First and foremost, we want to sincerely apologize for the frustration and disappointment you encountered on Veterans Day. We truly value your service and the sacrifices youve made for our country, and its never our intention to make any customer, especially our veterans, feel unappreciated.
  Regarding the Veterans Day promotion, the free gifts were available while supplies lasted, as indicated on the sign. We deeply regret that the communication around this could have been handled more effectively, and well ensure our staff is better prepared in the future to address such situations respectfully and clearly.
  We must also clarify that the signage in our stores is company property and not intended to be taken by customers. That said, we understand your frustration and appreciate your patience despite the misunderstanding.
  Finally, we want to address the interaction you described. All customers deserve to be treated with courtesy and respect, and we are committed to ensuring a positive experience for everyone. We will review this incident with the North Hollywood team to prevent similar occurrences moving forward.
  Your feedback is invaluable to us, and we truly hope to regain your trust. If youd like to discuss this further or if theres any way we can assist, please dont hesitate to reach out directly at ************************************************************.
  Thank you again for sharing your concerns, and for your service to our country.
  Best regards,

  Stiiizy

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like I just bought a bad batch of moldy weed. This stuff tastes horrible. Ive had this strain many times and its never tasted like this before! It taste like burnt hooka. Some hay really bad doesnt taste anything like any weed I smoked before! Its watermelon z stizzy 40s 7gs I cant think of any other reason this bud would taste so bad. I bought this last night on 10/23/24 and I had just bought the same strain but with the 40s joints the weekend before and they were great no issue. But this batch it just taste like something is off.

  Business Response

  Date: 11/25/2024

  Dear *****,
  Thank you for reaching out and sharing your experience with us. We deeply regret to hear about your concerns regarding the quality of your recent purchase. At Stiiizy, we strive to maintain the highest standards, and your feedback is important in helping us ensure that.
  To assist you further and investigate this matter, we kindly ask that you reach out to our customer service team at *********************************** Please include details about your purchase, and our team will be happy to assist and work toward a resolution for you.
  We truly value your trust in our products and appreciate the opportunity to address your concerns.
  Best regards,
  The Stiiizy Team

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of Transactions: July 2024-September28, 2024. Or the dates of Cam ******** purchased on dates of Monthly Vender Specials.Amount Owed: ****** or the amount of Advertised online and Instore Ad 30% Discount not given on the date Cam products were ****************** failed to give 30% Discount on Cam ******** during Online Ad and Instore *********** failed to respond according to Stiiizy Website. I noticed the Advertisements in July 2024, I noticed I was not given the Online and Instore Advertisements that indicate 30% Discounts on Cam ********, on September 28, 2024.

  Business Response

  Date: 11/25/2024

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced regarding the advertised discount and for not meeting your expectations in resolving this issue promptly. We take your concerns very seriously and would like to work with you to address them directly.
  To assist you further, we kindly ask that you reach out to our customer service team at *********************************** They will be happy to review the details of your purchase and ensure that any discrepancies are resolved to your satisfaction.
  We truly value your feedback and appreciate the opportunity to make this right.
  Best regards,
  The Stiiizy Team

  Customer Answer

  Date: 11/29/2024

   
  Complaint: 22431268
  
  I am rejecting this response because: I have attempted to contact business by email and phone. Each time I have been directed to contact ********************************** since September ******* with no response from business. The only response was provided by BBB.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a half gram liquid diamond pod, and two black mylar bags from the ****** location. One was lemon cherry Gelato and the other was Sunset Sherbet. The ************** was NOT Sunset Sherbet. It wasn't even black mylar quality. It had no smell and the weed looked horrible. I made an attempt to return it after opening it, I brought the receipt and asked for an exchange. The employee ***** refused to honor the 7 day exchange on the receipt and I'm not really happy with my interaction and want it made right.

  Business Response

  Date: 10/02/2024

  Hi Jordan,

  
  Thank you for reaching out to us and sharing your experience. We’re truly sorry to hear about the issues you had with your recent purchase, as well as the interaction you had at our Fresno location. We value your feedback and want to make things right.

  
  Our customer service team will be reaching out to you directly to assist with this issue and ensure it’s properly addressed. We appreciate your business and your patience, and we’re committed to making sure your future experiences with us are nothing but positive.

  
  Thank you again for your loyalty to STIIIZY. We’ll be in touch soon!

  
  Best regards,
  STIIIZY

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been giving stiizy so many chances. Everytime the resin clogs up, this time it burst into my mouth with over 3/4 of a pod left. Supposed to last until Sunday or Monday leaks all out through the mouthpiece as I hit it. Absolutely horrible. It wasted more than half a pod of which they are not cheap.

  Business Response

  Date: 09/04/2024

  Hi *******,
  
  Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the issue you encountered with your pod. We understand how frustrating this must be, especially when youve been giving STIIIZY multiple chances.
  
  Since the product wasnt purchased at a STIIIZY store, the exchange will need to be handled through the retailer where you bought it. We're approving this exchange, so you can show this email directly to the store as confirmation. Once they process the exchange for you, well work with them to ensure they receive credit for the product.
  
  We apologize for the inconvenience and appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to contact us directly at ************************************************************
  
  Best regards,

  Stiiizy

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 pods in ************ from ******(June 3). The employee made a mistake and only gave me 1. I contacted support the next day but the ** system is just giving me the run around. Ive called the stores and they say call the other store. The general manager gave a code to use for support. But this yielded no results, just the same automated message. Its been over a month.

  Business Response

  Date: 07/22/2024

  Dear *****************************,

  
  Stiiizy sincerely apologizes for the inconvenience you've experienced regarding your recent purchase at our ************ store. We regret any confusion caused by the error in fulfilling your order for 2 pods on June 3rd.

  
  Please be informed that a credit for 1g Strawnana POD has been posted to your account since 6/11/2024, and you can claim it at your convenience by visiting the store. We understand your frustration with the support experience and are actively working to improve our customer service processes to better assist you in the future. If you live near any other Stiiizy store, we can make arrangements for you to get the pod in a different location.

  
  Once again, we apologize for the inconvenience caused and appreciate your understanding. If you have any issued, do not hesitate to contact us directly at **********************************

  
  Sincerely,

  Stiiizy

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stiiizy order #F1403FE0, I been a loyal customer to ********************** delivery, I have ordered delivery service multiple times in the past now, this is the 2nd time in a row Ive had a mistake/missing item in my order. On Monday June 3 2024, Delivery driver from Stiiizy *** handed me a open bag and told me you might be missing item , upon request to verify items in bag he replied with first to hand him money $120 before he can give me bag , I proceeded with giving him money and once I gave him money he stepped on the pedal of his car and took off while I was left in the middle of the street inspecting my bag only to find out my skywalker item was missing. Driver *** was driving grey ****** Prius I called him multiple times from the number he called me from he was laughing and said to just call stiiizy. *** the driver number ************** I also called stiiizy store ************** and store said to send email ************************************ I also attached with the response from stiiizy, Today June 5 ******************************************************* sorry for any inconvenience just reach out to BBB. Now im here seeking my $120 for the emotional distress that Stiiizy made me go through not once but twice now .

  Business Response

  Date: 06/13/2024

  Dear ********************,
  
  We hope this message finds you well. We sincerely apologize for the inconvenience and distress caused by your recent experiences with Stiiizy Delivery. We deeply regret that your recent order have not met the high standards we strive to uphold.
  
  Firstly, we want to address the incident involving our delivery driver, ***. We are appalled by his unprofessional behavior and the mishandling of your order. This conduct does not reflect our values and the service we aim to provide. Please be assured that we are taking immediate action. All our delivery personnel will undergo additional training to ensure such incidents do not occur again.
  
  Regarding your missing Skywalker item, we understand your frustration. Our team applied a delivery credit of $30 to your account to compensate for the missing item and the overall experience.
  
  We understand that this situation has caused you significant inconvenience and frustration. We deeply regret any emotional distress this may have caused. Your satisfaction is our top priority, and we are committed to making things right.
  
  Once again, we apologize for your negative experiences. We value your loyalty as a customer and hope to have the opportunity to serve you better in the future. Please do not hesitate to contact us directly at ********************************** with any further concerns or questions.
  
  Thank you for your understanding and patience.
  
  Best regards,
  Stiiizy Team

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21806831
  
  I am rejecting this response because:
  Im looking at my account and I dont see the $30 credit reflecting nor had received an email regarding any credit/compensation. If its a promo code or discount whatever you guys want to give for the inconvenience then I would like to receive it through here and have everything for the record, I dont want to nor will reach out to ***************************************. 
  Sincerely,
  
  *************************

  Business Response

  Date: 07/18/2024

  Dear ********************,
  
  Thank you for bringing this to our attention.

  
  To resolve this matter, we have issued a $30 store credit to your account. The code for the store credit is QA4XYH, which you can apply on your next order. Please note that this credit should now reflect in your account balance.
  
  If you encounter any further issues or have additional questions, please feel free to reply directly to this message. We are committed to ensuring your satisfaction and appreciate your understanding.
  
  Best regards,

  Stiiizy Team

  **********************************