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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Soap

Dr. Squatch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soap.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They always emailed b4 your subscription was due so you could select your products you wanted because they can't ever keep stock. They changed how they do their orders and never received an email, because of that I'm getting products I never ordered nor want.

  • Initial Complaint

    Date:08/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is using very harsh chemicals in their soap. My fianc used the black soap two weeks ago and it caused skin burn to a very sensitive and private area. He has been hospitalized and had to miss work due to the discomfort from the burn. This company needs to want customers of the harsh chemicals. What is in that soap that ***** someones skin? Shameful

  • Initial Complaint

    Date:08/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceptive business practices. The company tricks customers who are making a one time purchase into signing up for their subscription service. I make multiple online purchase on a daily basis and have never had an experience like this.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we order there was a system error which led to use being charged and receiving 2 orders. After contacting customer service the only thing they would offer is 30% even though it was an error on their site which led to me being charged $68 twice.

  • Initial Complaint

    Date:06/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subscription order place automatically at 8am, I had paused this or so i thought Was trying to cance, butl by 830 had already shipped, no way to cancel, no refund option, company stopped responding.Awful

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a Dr ********************** auto ship service for 9 bars of soap. They are to ship these 9 bars every three months. They completely messed up my last order which shouldve shipped March 3,2024 but I requested it ship earlier on Feb 25,2024. However the order never shipped and finally around the end of March / beginning of April I got in Touch with someone to see whats going on and they were able to see that the order was never going to ship, corrected the order and shipped it out on April 2,2024. So with that being said, my next order shouldnt ship until July yet at 3am the morning of May 25,2024 I got an email saying my next order was confirmed and processed. Not only that, the company only provides a 30 min window for any issues or disputes with orders but how can anyone dispute an order that was unknowingly placed at 3am on a date when the order shouldnt even have been placed at all. I have asked customer service three times for help with this issue that is solely on their part and asked for a supervisor to respond, but they keep saying they cant do anything to cancel my order and have offered no resolution or help nor responded to my request for a supervisor.

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several attempts to cancel auto ships with dr ********************** through email and live chat that no one responds to. They have not taken any action to cancel my subscription and there is no working phone number to contact them in person. Their help tutorial is irrelevant as the cancel button is not there, only an orange tab that says keep my subscription. I attached a picture of that. The word to the left of that button are not clickable. I tried using both their app and website to cancel with no results. I simply want my subscription cancelled and not be charged for product I do not want to receive.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was an abrasive foreign material, seen, in the soap, causing facial and body lacerations. Did not realize this issue, until, the shower finished. There was no real issue except some deep scratches. I have been a customer, for years , and love the product. The soap had a sliver of a shiny, material, that I could not retain, due to it being lost in the shower. I have the box the soap came from as it was the first time the bar was used. I received, the soap as holiday gifts so I did not purchase it. Have been using this product and never had an issue. I will continue using this product, as it has been a staple in my shower routine, forever. I just want to report, this incident , to prevent another issue. I have 12 bars left, and will be cautious in use. If needed I can return the items , but will like replacements for them .

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am upset how the company runs their business, I didn't realize I still have a subscription on the account which I thought was canceled back in 2022. apparently a new order was submitted on 1/1/2024 and I went on the website to request a cancellation of the order and cancel my subscription. I tried on numerous occasions cancelling my subscription on the website however the option was not available to select. the site does not allow me to cancel the subrciption and there are no phone support to call and get this updated. I want my full refund, they can pay to have their product returned and remove my account from their website!

  • Initial Complaint

    Date:01/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sat, Dec 23, 2023, at 04:48 PM, *********************** <*******************> wrote:So to recap, I have *********************************************** the middle of the night and am unable to return it even if the box is unopened?On Sat, Dec 23, 2023, at 04:34 PM, Support at Dr. Squatch <**********************************> wrote:Hi ***,Thank you for your response! I understand you would like to start a return for your order.Please note that due to the nature of the Doc's products, we currently do not accept returns. We appreciate your understanding in this matter.Feel free to contact us if you have additional questions, I'd be happy to help you.Have a wonderful day!On Sat, Dec 23, 2023, at 04:27 PM, *********************** <*******************> wrote:Please start the return process for said order Thanks,*** On Sat, Dec 23, 2023, at 03:45 PM, Support at Dr. Squatch <**********************************> wrote:Hi ***,I hope this message finds you in good spirits! I wanted to follow up on our previous chat about your order cancelation request.Just a quick note, our system requires cancellation requests to be made within a 30-minute window after an order is placed. Once this time frame elapses, orders are typically processed swiftly to ensure prompt delivery. Unfortunately, your order had already moved into processing before we received your cancellation inquiry, and it is now being prepared for shipping.We understand your frustration, and we wish we could accommodate your request. You should receive an email from the Doc with tracking information once your order goes out, and we hope you'll find the items to your satisfaction upon arrival.If you have any further questions or need assistance, please feel free to contact us.Have a Squatch-tastic day!(...)

Dr. Squatch, Inc. is NOT a BBB Accredited Business.

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