Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to DailyLook in Dec 2024. My first box was supposed to ship to me at the beginning of January. It was late. The delivery date slipped from 6 Jan to 18 Jan. **** it still had not even shipped after 18 Jan, I contacted the company. They apologized and blamed the wildfires. On 22 Jan, a shipping label was printed and they claim the item shipped however, it was never sent. They only printed the shipping label to give the appearance of it actually moving through the system and absolve themselves of any responsibility. After nearly one month of the item still having NOT shipped I contacted the company and told them to cancel my subscription. DailyLook REFUSES to cancel my subscription because they claim there is an order in progress. This is an outright lie. There is no package in shipping or en route. They have printed a shipping label to hold me hostage and refuse to cancel my account.Printing a shipping label without intending to ship the item can constitute mail fraud under U.S. law if done with deceptive intent.Upon review of the BBB site (I wish I would have checked sooner) this is apparently a common modus operandi of theirs. This is an unscrupulous company who willfully commits fraud.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Daily Look after a charge on 1/15/25 for $40 to cancel my subscription. They emailed me on 1/16/25 to see if there was anything they could do regarding styling to make this service work for me, and if not they would cancel within 1-2 days. Then I was told I had a new box of merchandise shipping and after I returned the merchandise then they could cancel the account. Today is 2/6/25, I have not received a refund, nor any merchandise. In fact, my box has not even shipped yet due to delays. When I asked the box be canceled because it has not shipped and was promised to arrive by 2/2/25 am hey said they cannot cancel with no explanation.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscription for clothing. Initial order was never received and unable to cancel membership because the initial order is pending. Please help. Tried everything, removing credit card, contacting customer service. Membership cannot be terminated. Said order has shipped but not tracking info shared.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a blouse for $39. The seller shipped me the wrong item. I complained and was told I could return it for a full refund since the item was out of stock. They only refunded me $6 and kept the rest for absolutely no reason. The company does not respond and tells you on the chat you have to call in for support but then you can't get a person on the phone. Even worse they lied and aids they will credit your "styling fee" of $43 if you purchase an item. I did and they won't refund that money either.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for daily look and received two boxes. The first box, I sent back majority of the items because the clothing was awful and over priced. The second box came and I didn't want to keep any of it because it wasn't at all what I wanted and explained to my stylist. I sent the box back later than I did the first but no emails were sent until yesterday (12/2/24). That email stated I would be charged unless I contact them. I called at 8:04 pm est and spoke with someone and explained wanting to cancel. She explained that I needed to return my items to which I explained to her that my husband dropped them in an *** drop box that morning. She told me I would not received anymore charges and never told me I would be charged anything more. She even refunded the $40 for the next month that was taken. Today I look at $1290 was attempted to be charged. I called and they told me only $300.20 was charged and they would refund. Then a couple hours layered another charge was completed in the amount of $139.06. This charge was placed AFTER I spoke with someone at 5:48 est today. It's just before Christmas and I can't have any money in my bank account and need to transfer to a different account until I know that additional charges won't take place. It looks like they are attempting to collect the full $1290.02 according to my bank. This is a nightmare just before Christmas and the week my house payment is due.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got one box, have sent items back Continue to be charged for any amount in my account. How can they pull every last cent? Where is my refund? How is this not illegal

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily Look charged me 1k for clothes I had returned, two times. They are a fraudulent company.They have unlawfully charged me and I see have many, many similar complaints.

  Business Response

  Date: 10/04/2024

  October 4, 2024
  BBB of Los Angeles and Silicon Valley
  696 E Colorado Blvd STE 205
  Pasadena, CA 91101
  
  *** ***** ****** ********* * ******** **** *** ******* ******
  Thank you for forwarding the complaint dated October 4, 2024, regarding the recent interaction that *** ****** had with Dailylook. In the complaint, *** ****** expresses frustration with a recent charge she did not authorize. She is requesting that Dailylook return any funds that were charged to her.
  
  According to Dailylook business records, *** ****** signed up for Dailylook membership on or about August 7, 2024. Dailylook is a subscription service where members receive reoccurring shipments of clothing to try on at home. A $40.00 non-refundable styling fee is charged for every box, which can be also used as credit toward any item that the client wishes to keep. Upon receiving their monthly shipment, clients then indicate which items they are keeping, and which will be returned to our warehouse. Subscribers are only charged for items they wish to keep and would avoid being charged for all items unless nothing is returned within 5 calendar days after the shipment has been delivered. Clients can also ask for a checkout extension if they know they need a more time, and Dailylook will approve these requests on a case-by-case basis.
  
  According to business records, *** ******’ first order shipped out on or about August 8, 2024, and arrived on or about August 15, 2024. After the 5 days that Dailylook allows to make your selections and initiate a return, Dailylook sent a series of reminder emails to *** ****** that her return was still outstanding. On or about August 27, 2024, Dailylook sent out a final reminder that indicated she was about to be billed for all items. That same day, *** ****** responded to let us know she had just mailed it.
  
  *** ******’ package never arrived back to Dailylook, and tracking information does not indicate delivery. After the return extension window had expired, *** ****** was charged for the entire contents of the box, in the amount of $972.25 on or about September 30, 2024. This charge was made to her PayPal account, the payment method she used during enrollment. The next day, *** ****** contacted Dailylook to inform us that she had indeed returned the package. Dailylook cannot speculate as to the whereabouts of the package, but in the interest of customer service, deemed the package lost, and initiated a refund for the entire charge of $972.25 back to her PayPal account.
  
  *** ****** contacted Dailylook again on or about October 4, 2024, claiming that she had seen another charge from PayPal to her bank account for the previous charge of $972.25. *** ****** assumed that Dailylook processed a charge again, but a representative told her that this was not the case. *** ****** was connected to a supervisor who had a three-way phone call with PayPal and *** ****** to confirm that this was not a charge that Dailylook initiated. *** ****** continued the conversation with PayPal’s accounting team as they confirmed there was no second attempt at a charge from Dailylook. Should *** ****** have any more questions about this charge, we refer her to PayPal or her bank.
  
  Upon receipt of *** ******’ complaint, Dailylook declines to provide *** ****** with any additional refund, as we have only charged her once for $972.25 and have since refunded this amount in full.
  
  Dailylook appreciates the chance to resolve *** ******’ complaint and considers this matter closed.
  
  Sincerely,
  ******* ********
  Director, Client Services
  
  

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 6 days ago I saw an advertisement for a clothing fashion app. The advertisement said clothes shipped in a box. It mirrored ***** Fix. I was interested I subscribed having the assumption the monthly subscription was including the box of clothes and credit to what I would purchase and then pay extra for all other items. It turns out you are paying a stylist to show you clothes etc. I really didnt want to put too much thought into it and just received the biox of clothes and decide from there. Thats not the case so immediately upon finding out I requested to cancel and receive a refund. I am not using the services and they do not want to give me a refund. In turn their money back guarantee just says it doesnt include personal reasons such as not liking the product however I never received clothes or product. My request for a refund is because the advertisement falsely made me believe it was a different type of service. I attempted multiple times for a refund but they denied the request. Im not requesting a refund for financial issues or because I paid a subscription or because its personal product Im unhappy with Im requesting a refund for something that I wasnt looking for. Would have they been more clear on the services I would have not subscribed. Its been less than 10 days from subscribing. I should be entitled to a full refund.

  Business Response

  Date: 09/12/2024

  September 12, 2024
  BBB of *********** and **************
  ***************************
  ******************
  
  RE: ***** *********
  Complaint # ********
  
  Dear Ms. ******* ******
  
  Thank you for forwarding the complaint dated August 31, 2024, regarding the recent interaction that Ms. ********* had with Dailylook. In the complaint, Ms. ********* expresses frustration with a recent attempt to receive a refund, claiming it was denied. Ms. ********* is requesting that Dailylook refund her and cancel her membership.
  
  According to Dailylook business records, Ms. ********* signed up for Dailylook membership on or about August 30, 2024. Dailylook is a subscription service where members receive reoccurring shipments of clothing to try on at home. A $40.00 non-refundable styling fee is charged for every box, which can be also used as credit toward any item that the client wishes to keep. Subscribers are only charged for items they wish to keep and would avoid being charged for all items unless nothing is returned within 5 calendar days after the shipment has been delivered.
  
  If a subscriber ever wishes to change modify their upcoming deliveries, Dailylook provides all clients the option to skip their next scheduled order, change to a longer interval (from every 30 days to every 90 days), pause membership for a set period (such as six months or a year), or fully cancel their membership at any time. Subscribers do not need to contact Dailylook to complete any of these actions, and can initiate any of them through their online member portal.
  
  According to business records, Ms. ********* had not made any prior contact with Dailylook through any channel (email, phone, live chat, or social media). Upon receipt of this complaint, a representative from Dailylook called and emailed Ms. ********* to see if perhaps she had a different account that we could locate to explore her claim. After communicating via email, Ms. ********* informed us that she wrote this complaint about a separate business who operates on a similar business model, ****. Dailylook is and has never been affiliated with ****, and once we confirmed this with Ms. ********** she informed us that she realized that she wrote this about the wrong company, and would take the necessary action needed to change her complaint. She provided screenshots of her interaction with Lumi, which is how we confirmed this was a complaint for the wrong company. Ms. ********** membership with Dailylook remains active, and should she ever wish to cancel, we would be more than happy to assist her.
  
  Dailylook appreciates the chance to resolve Ms. ********** complaint and considers this matter closed.
  
  Sincerely,
  ******* ********
  Director, Client Services
  

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily look was canceled, they sent another box of clothes. Returned the box with out even trying them on. I canceled the subscription and they are still taking $40 a month for the past 8 months. I have asked them to stop several times. I have changed my card number and somehow they are still able to steal. I tried it, it wasnt for me and now I expected to continue to pay for it?They have done nothing to correct the issue other than say I have an active account yet I have not received a shipment in over a year. It is criminal what they are doing.

  Business Response

  Date: 09/06/2024

  September 6, 2024
  BBB of *********** and **************
  ****************************************************************************
  
  RE: *******************
  Complaint # ********
  
  Dear *******************************
  
  Thank you for forwarding the complaint dated August 29, 2024, regarding the recent interaction that ************ had with Dailylook. In the complaint, ************ expresses frustration with a series of charges that she does not recognize. ************ is requesting that Dailylook process a refund for all charges.
  
  According to Dailylook business records, ************ signed up for Dailylook membership on or about June 2, 2023. Dailylook is a subscription service where members receive a monthly shipment of clothing to try on at home. A $40.00 non-refundable styling fee is charged monthly for every box, which can be also used as credit toward any item that the client wishes to keep. Clients can also use these funds on items from our sample sale, which gives clients even more to choose from if they did not enjoy items in their monthly box. These credits are set to expire within 30 days, and are not advertised to transfer over to future boxes as a stored balance. Subscribers are only charged for items they wish to keep and would avoid being charged for all items unless nothing is returned within 5 calendar days after the shipment has been delivered.
  
  Before returning items, clients are required to complete a checkout process online where they indicate which items theyre keeping, and which items are being sent back. If a client does not complete checkout before sending the items back, Dailylook will attempt to charge the client upon receipt of their return.
  
  According to business records, Ms. ***** latest order was shipped out on or about July 8, 2023. ***** tracking records indicate that this package was delivered on or about July 18, 2023. While Dailylook does not have access to return records during that time, business records indicate that checkout had not been completed. In accordance with Dailylook terms and conditions, we attempted to collect the entire box cost in the amount of $987.00 on or about July 28, 2023. After the initial charge attempt was declined, Dailylook began collecting payment in $40.00 increments on or about August 2nd, 2023, which continued monthly until on or about September 1st, 2024, for a total of 15 charges in total $600.00. Dailylook has no record of a cancellation request from ************ before or during this period.
  
  ************ contacted Dailylooks client service team on or about August 29th, 2024. ************ claimed that their account had been previously canceled, despite the account being active. She also inquired about the charges, and asked for a refund. A representative for Dailylook explained that we did not receive her returns, explained the reason for the charges, and asked ************ if they returned all the items. ************ responded on or about September 1st, stating all items were returned, which resulted in Dailylook's representative updating the status of the order as being lost.  Dailylook committed to reversing all charges in dispute as a courtesy, despite having no evidence of the returned package.
  Upon receipt of this complaint, we have not heard any additional correspondence from ************. Dailylooks client service leadership has refunded 13 of the $40.00 charges for a total of $520.00 on or about September 1st, 2024. The remaining 2 charges of $80.00 could not be refunded due to chargebacks being filed with her bank. Should ************ wish to receive refunds for the remaining $80, she would need to cancel the chargeback investigations with her bank. If she intends to cancel the chargebacks, we invite her to contact our client services team again. Additionally, **************** subscription has been fully canceled and no further charges will be made. 
  
  Dailylook appreciates the chance to resolve Ms. ***** complaint and considers this matter closed.
  
  Sincerely,
  *******************************
  Director, Client Services
  

• Initial Complaint

  Date:08/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dailylook never shipped my box that was originally ordered back in 2022. On August 6, 2024, they updated my account to shipped. They are trying to hide the fact that they had an open order that they never shipped out in their system. Change it back and dont hide the fact that you are scamming people for styling fees that were never styled

  Business Response

  Date: 08/29/2024

  August 29, 2024
  BBB of *********** and **************
  ***************************
  ******************
  
  RE: *****************************
  Complaint # ********
  
  Dear *******************************
  
  Thank you for forwarding the complaint dated August 15, 2024, regarding the recent interaction that ********************** had with Dailylook. In the complaint, ********************** expresses frustration with a recent email related to a charge from 2022 and the status of an order. ********************** is requesting that Dailylook amend the prior order status and process any refund that is due.
  
  According to Dailylook business records, ********************** signed up for Dailylook membership on or about September 6, 2022. Dailylook is a subscription service where members receive reoccurring shipments of clothing to try on at home. A $40.00 non-refundable styling fee is charged for every box, which can be also used as credit toward any item that the client wishes to keep. If clients do not use it on items in the box, it also remains active as store credit for 30 days, and can be used on items from our sample sale collection. ********************** also used a promotional code to reduce this first styling fee to $30.00.
  
  On or about September 6, 2022, ********************** canceled her membership just eleven minutes after signing up. No additional fees or charges were ever made to **********************, and her membership has remained completely inactive since then. Because she canceled her membership so quickly, no box was ever generated, which is why she did not receive one. While Dailylook cannot speculate as to the intention of **********************, if she had assumed that she would still receive the first box, not enough time had elapsed for her to be assigned to our styling queue. According to Dailylook business records, ********************** never contacted Dailylook again to inquire about a box she was expecting, or with any questions about the $30.00 styling fee, which after being converted to store credit, expired 30 days after her cancellation.
  
  On or about August 6, 2024, an email glitch in the Dailylook system inadvertently resent several emails that had already gone out in prior years, and ********************** received a confirmation email about her original styling fee dated September 6, 2022. This was only an email error, and after verification of all payment and account records, ******************** can confirm that no additional charge took place. This email, along with every Dailylook email related to a styling fee, will always refer to the styling fee as shipped, as this is billed separately from a box. Had ********************** not canceled her membership, she would have also eventually received an additional shipping confirmation email when her first box shipped. Dailylook displays styling fee charges as a separate order, so up until this point, the styling fee order related to the charge on September 6, 2022 has always had a status of shipped.
  
  ********************** contacted Dailylooks client services team about this email on or about August 15, 2024. That same day Dailylook wrote back to inform her about the error and reassured her that no charge had taken place.
  
  Upon receipt of this complaint, Dailylook reviewed our communication records, and we have not heard any additional correspondence from **********************. In the interest of customer service, ******************** agrees to refund ********************** for the unused $30.00 styling fee, and has processed a payment back to her original method, which was Amazon Pay.
  
  Dailylook appreciates the chance to resolve Ms. ********** complaint and considers this matter closed.
  
  Sincerely,
  *******************************
  Director, ***************