ComplaintsforMeta Technology Company
Electronics and Technology
Current Alerts For This Business
There are 4 alerts for this business. See all alerts
Pattern of Complaint:
Meta Technology Company came to BBB’s attention in February 2012. A review of complaints was done in February 2024. Based on BBB files, the company has a pattern of complaints. The patterns found are, account security and suspension of accounts with no explanation.
BBB has reached out to Meta Technology Company to address BBB’s concerns. To date, the company has not responded to our request.
BBB has reached out to Meta Technology Company to address BBB’s concerns. To date, the company has not responded to our request.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
i got kicked from a facebook group because i was deemed an aggressor, and yet that same group allowed others to speak about me in the same way, after they tried to censor me.it was on a post talking about breastfeeding. if the post is still up, you can see the comments still there, they kicked me from the group when i threatened legal action for being hypocrites to me and not censoring othersInitial Complaint
07/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am the owner of Molliwater, LLC, and I have established common law rights to the brand name Molliwater through my business operations. Another user has taken the Molliwater *** on ********************, infringing on my brand's name.I have contacted Facebook's trademark department and provided evidence of my common law rights to the name. Despite this, Facebook's responses have been unclear and unhelpful, and they have now stopped responding entirely.This issue is harming my brand, and I urgently need Facebook to either remove the infringing *** or reassign it to my current url facebook.com/molliwaterboutique. As the rightful user of this brand name, I expect ******************** to address this issue and take appropriate action.I request that Facebook either remove the *** in violation or reassign it to my current *** facebook.com/molliwaterboutique. Additionally, I seek confirmation from Facebook regarding the resolution of this trademark infringement issue. Please contact me at ******************** to resolve this matter.Initial Complaint
07/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I fell for a phishing scam yesterday morning. It was rather good. As a consequence, the scammer briefly accessed my banking through my debit and made/refunded a purchase. *** locked debit, ordered a new card, locked credit with bureaus, and changed my phone. Because the scammer briefly had control of my Facebook account, FB now associates me with the scammer. Consequently, theyve banned me from the platform. Theres an appeal process (sort of),, but it just seems to consist of blindly sending them emails to which there is not even an automated reply. Facebook continues to send me messages about unlocking my account, only to say that my account is banned; they seem confused.Tried to enlist Norton LifeLock, since a customer, but they declined to assist in contacting FB.As an author, essayist, and photographer, and past state political candidate on the side of my state government employment of nearly three decades, I have invested a lot of time and energy in my FB connections. Besides safeguarding my reputation, I dont wish to lose reputation associated with my livelihood through arbitrary action on FBs part.I did pay $6 to Meta on Friday for photography promotion; Id like this also returned.Initial Complaint
07/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Had my main account ********************* on Facebook disabled for not meeting community standards - they do not provide precise detail on how these were violated. Have had this account for over 12 years and have close to nearly 900 friends that have all been cancelled because of this, the majority of which Facebook is the only means of communication. Not to mention all the groups am a member of also.Facebook needs to develop a more mature, professional team to deal with these issues, this is no way on how to treat their customers.Initial Complaint
07/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was attempting to deactivate my account and as usual they were going to send me a verification code but they decided to send it to a WhatsApp and I have never had a WhatsApp it does definitely seem like a ploy to get me to download WhatsApp if I want to deactivate my account on top of that I have had several login issues and sent four separate support requests over the course of today and changed my password twice all of those requests are missing from my support inbox I have found no way to contact them at all and it really seems like their entire system is crashing and they are doing everything their power to hide it from the public I will also be reporting to the ************************ because I do not understand how a multi-billion dollar company gets to treat its users this way I cannot access my Facebook and I cannot deactivate my Facebook I know want to delete my Facebook because that is exactly how that up I am and how frustrated I amInitial Complaint
07/07/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Over the past 4 months Facebook has blocked my account without giving any reason. I ended up having to create several facebooks and as soon as I put my profile pic they band me and I send all the required documentation proving my identity and never get a result or problem solved or a explanation of discrimination against me.Initial Complaint
07/06/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This is a complaint against Meta Technologies which operates the social media website Facebook. As a Facebook user I have attempted to send friend requests to family members and friends but have been prevented from doing so on many occasions as Facebook claims that it appears I do not know the people I am trying to send a friend request to. This includes my ex wife ***********************/************************* of New York City who recently contacted me by telephone to seek my assistance/help but unfortunately I accidentally deleted her number and was unable to call her back. I have also been denied the opportunity to send friend requests to my aunt *********************** and my uncle ***************************, both of ************, as Facebook alleged that I do not know these people. These same family members have also been denied the opportunity to send me friend requests as Facebook has told my relatives they do not know me. In addition I have also been denied the opportunity to send friend requests to several members of my former military unit. ****** served with in combat. Facebook should cease assuming who I know or do not know.Initial Complaint
07/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On July 3rd I received messages that someone was trying to access my account. I changed my password and then I attempted to login to and it said my account was suspended for violating Facebook Terms and provided an unknown Instagram account. Ive never violated Facebook terms and dont understand whats happening. I contacted Meta support and they said there was nothing they could do about it and my account t couldnt be recovered. Ive been reaching out for the past couple days and spoke with other agents who sent me links but they all either dont work or dont allow me to access the Facebook sight since my account t is disabled. I have a lot of client contact and information on Facebook that could be at risk and no one is assisting me to get back into my accountInitial Complaint
07/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In April 2024 I received an email telling me my Facebook account was suspended and I had no idea what was going on or how to fix it. Then I got a message in FB that my account was going to be suspended and it was because of the username JsJ50192. I did not create this user it was a hacker who did this nefarious activity. How can this be so simple for you to let this happen? I got an email that I has advertised inappropriately but I was not advertising ! it was the hacker who put this new profile in there. I did not even know that someone could get to my facebook through the instagram. and steal info liek this. The hacker stole my credit card to buy something. I have changed my password set up 2 factor authentication now. Why do you allow this. I went to appeal this decision and it was reviewed within minutes and then declined and said decision was permanent. Instagram uses bots and not real people to review issues like this. I have never broken any rules in the past or had a warning ever for this account. My ********************** account was deactivated. I have 3 FB business pages. I tried reaching out several times and got no response and was not able to contact a real human being. This account is very important to me and have business interests, photos and messages on there. Facebook is faced with many complaints about disabling accounts without no help for the VICTIM. FB chooses to do nothing about it but this needs to stop. I need an actual human being to review this and reinstate my account instead of a robot and I need this resolved as soon as possible. It is affecting my business. Thank you for your time.Initial Complaint
07/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to file a complaint against Facebook (Meta) regarding fraudulent charges made to my business debit cards. Since November, a total of $44,762.37 has been stolen from my debit cards and used for unauthorized Facebook ads. I have repeatedly contacted Facebook's support team to report this fraud and request a refund, but my concerns have been consistently dismissed or inadequately addressed.
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Customer Complaints Summary
8,636 total complaints in the last 3 years.
2,979 complaints closed in the last 12 months.