Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta

  770 Broadway, 15th Floor New York, NY 10003-9522

• 

  Meta Technology Company

  FACEBOOK Newark, NJ 07102

• 

  Meta Platforms, Inc.

  1 Community Circle New Albany, OH 43054

• 

  Facebook

  151 N Franklin St Chicago, IL 60606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on Facebook Marketplace that was delivered 3/20/2025. My original payout date was 3/22/2025. I was prompted on 3/22/2025 to update my payout information. I changed to ****** and my new payout date was 4/3/2025. I received and continue to receive daily emails and notifications that my payouts are paused and to update my payout information. I have not yet been paid and no resolution.

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Taiko *********-****, and I am writing to respectfully request your assistance regarding a serious issue with my Instagram account. My account, under the username @Tai2chris, was suddenly and wrongfully disabled on February 26, 2025, without warning or explanation. The email associated with this account is [email protected] have been an active user of Instagram for several years, using the platform to stay connected with friends, family, and professional contacts. More importantly, I have used it as a valuable tool to promote and grow my small business. The abrupt disabling of my account has not only disrupted my personal relationships but has also significantly impacted my ability to operate and market my business.Despite submitting multiple support requests through Instagrams official channels, I have not received a single response or explanation for the deactivation. I believe this action may have been the result of an error or misunderstanding, as I have always done my best to follow Instagrams Terms of Service and Community Guidelines.Given the lack of communication from Instagram and the major consequences this has had on my life, I am reaching out in hope that your office can intervene. I believe that disabling user accounts without due process or explanation could fall under unfair or deceptive business practices.I respectfully request that you investigate this matter and take any steps within your authority to assist in the restoration of my account. I am more than willing to cooperate and provide any additional information needed.Thank you for your time, attention, and service.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have problems with my **** accounts for business profile, ads accounts, commerce accounts. problems with access and authority. I have contacted meta and am in chat. i am speaking to *** i have folllowed *** instructions and the results are not what *** wanted. *** appears to now know how to fix the problem. i asked to be escalated to a amanager because *** wants me to file a record through the billing and payments department rather than access which i have been previously told *** not the way to do it. *** has ignored 17 requests to tranfser to a manager. *** finally said they needed to pause the chat so we paused for 3 minutes. *** came back and said they hadnt paused but needed to pause. we paused for 7 minutes an *** siad they had not paused yet but needed to pause. *** is trying to stall and avoid management review of the file by the manager becuase in the chat you will see that *** has demonstrated they do not know what they are doing. they asked if they could go offline and call me but it would take 20 minutes to call me at home. yet the other day a meta worker called me in 1 minute. i addressed that and *** lied about how long it takes to make a call. *** also suggested i log off the account twice which would terminate my chat with them. in the end *** lied about putting the chat on pause. they simply terminated the chat lying once again. i had also asked about how to file a complaint about their behavior and the referenced me to the billing and payments department as well.

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To BBB,My name is ****** Sagnar, and I am the founder/operator of *************************, a registered nonprofit organization. Our Facebook account was recently hacked and taken over. The hacker changed the account handle for my instagram and now I can't appeal the suspension on my ***********, ******************** has suspended my personal account, stating it is connected to the hacked Instagram account, which I don't have control over. Because of this, I have also lost access to my personal and business information. Included bank information and ad account. Also our Fundraising account which are essential for funding and outreach for our ************** are the key details:Original Instagram handle (prior to hacking): pdsnonprofit Hackers current Instagram handle (shown in notice): gp_mallardp Facebook account name/email associated: ****** ****** ********************** name: Prego Dalliance Sanctuary EIN: **********.I have attempted to report this but Facebook has no customer service, and therefore I am unable to access either account to file a proper appeal. I am requesting:1. Immediate review of my accounts due to the serious nature of this breach and impersonation.2. Restoration of my nonprofit's access to monetization tools and account assets.3. Escalation to your account security or business support team.Please treat this as a high-priority security issue. My organization is currently unable to communicate with our community or accept donations due to this disruption.Thank you for your help,

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: ******************** (Instagram)My Issue:My Instagram account (Holomzzz) was suddenly disabled for "violating community guidelines" while I was performing mandatory military service from [Dec 2022] to [Dec2024], with no access to my phone or internet during this period.This is clearly a mistake, as I couldn't have posted any content during my service. My account may have been hacked.I've submitted multiple appeals through Instagram's forms but received no response What I Want:A manual review of my case Immediate restoration of my account Explanation for why it was disabled

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Complaint Regarding Hacked Facebook Account and Threatening Behavior Dear Better Business Bureau,I am writing to file an official complaint regarding the ongoing issue with my husband's Facebook account, which was hacked almost six months ago. Despite repeated efforts to report this issue to Facebook, nothing has been done to resolve the situation, and the situation continues to escalate, putting our family in harm's way.The hacker has been using my husband's account to promote scams, and has been maliciously using our mailing address. As a result, people have shown up at our home, threatening my family and causing severe distress. We are terrified for our safety, and this issue has not been addressed by Facebook, despite our numerous ********** make matters worse, my husband has attempted several times to create a new Facebook account, only for each attempt to be immediately suspended without explanation. This has further hindered his ability to resolve the situation and protect our family.We demand that my husbands hacked account be permanently removed and that he be allowed to create a new account without facing immediate suspension. It is unacceptable that this issue has persisted for so long with no action taken to protect our safety or resolve the situation.We would greatly appreciate your immediate assistance in addressing this matter and ensuring that Facebook takes the necessary steps to protect my family.Sincerely,****** ********* Husbands name ****** **** ********* Husbands hacked Facebook profile information is ***************************************************

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a item using Facebook marketplace. Item was shipped and delivered via ****. Tracking was givin to Facebook and buyer and was seen and marked as having been delivered. But my funds for the item are not being released, and all attempts to get ahold of Facebook have been ignored..

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 3 items on Facebook Marketplace over 2 and 3 weeks ago and Facebook Marketplace still has not released my funds. The items I sold were delivered to the buyers weeks ago. I have emailed Facebook support asking for them to pay me and all I get is an AI response with a formulated answer. No human response. I want to be paid for my sales. Facebook takes 10% of my sales as well. Ive never had to wait this long for payment. I understand there have been long waits for other sellers as well - up to months long - and I was advised to report this to BBB in order to get ********* are the 3 order numbers - all of which were delivered to the buyers weeks ago. order # **************** order # **************** order # ****************

• Initial Complaint

  Date:04/05/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to get an answer as to why Ive been removed from Facebook Marketplace. I sent in a message , but only received a response saying the decision was upheld. It keeps saying that I didnt follow community standards, but everything I had had listed had been up for months. I post clothing & household items. Nothing Ive ever posted has been offensive. When I try to send an appeal, the dropdown option box to choose what item has nothing listed. This has me so perplexed. I sent a screenshot of this, but I still do not have an actual answer from Facebook as to whats happening. I need someone to let me know what exactly happened & how we go about fixing this problem. Lastly, Im still in good standing with my account, so this makes no sense whatsoever.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3 2025 I had made a post on my instagram close friends (RyanRosery) and it was flagged for some reason. I assumed it was wording so I adjusted the wording to make it more appropriate and as I opened my IG I was informed my account was suspended and deleted. I was not given a chance to appeal or even given a suspension. I am an actor and use my account for self promotion and I had amassed a following and fanbase. I also have some big projects coming and I cannot create any accounts because anytime I do I am flagged. I also cannot access Whatsapp as it seems my number has been flagged and I am banned from using my phone number which I use the app for business and connecting with my family and friends. This is effecting my quality of life causing stress as I am trying to find ways to overcome and I am hoping that someone here can assist with this issue as Meta seems to be banning me assuming I am doing illegal activity which I am not and never have. And my name and likeness is my brand. Please look me up for reference on IMDB as **** Rosery for my credentials. I would love to acquire my original IG account and have access to WhatsApp with no disruptions ideally however if I must create a new IG then so be it. But I truly would like this ban on me lifted so I can have access to IG to promote myself as well as ******** to communicate and make money through the brand ambassador companies I work for. If someone could contact me via email to assist, that would be helpful. ******************** would be the place to best reach me at. I have attached images as to why I believe I was banned which was made in jest and what I am experiencing on my end. I look forward to getting this situation and misunderstanding rectified, thank you.