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Find a Location

Mission Hills Hyundai has 1 locations, listed below.

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    Business ProfileforMission Hills Hyundai

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10240 Sepulveda Blvd, Mission Hills, CA 91345-2623
    BBB File Opened:
    2/11/2015
    Alternate Business Name
    • Keyes Hyundai

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Had a check engine light on so brought it here for a diagnostic and boy did I regret that! Dropped off the car early in the morning knowing of the $219 diag fee aswell as it most likely staying for the day. Got a call a few hours later that 2 codes popped up 1 was the spark plugs 2nd was a bad catalytic converter . Unfortunately i dont just have 4 grand to spend on my car right now so decided to go through with just the spark plugs . They said itll be ready first thing in the morning thats fine. But no after 3 days yes i said 3 DAYS ! , My car was ready. They didnt even bother calling me i was the one who called for an update, since 3 days for spark plugs just seems ridiculous. So I go to the dealership. Waited like 40 min to be checked out. I was told the 219 diag fee would go towards my service if i went ahead with whatever was wrong with my car ( which i did ). When it came time to pay the bill i was thinking $200 tops right but to my surprise i get hit with a $600 bill! I tell the advisor why so much! He says because the diagnostic came out for the catalytic converter and since I wasnt doing that service i was paying the diagnostic fee aswell as the spark plugs! That makes no sense! 2 codes came out and i went through with one of those services/codes that came up in ******** check so the 219 should go towards my bill! If i wouldve known that from the beginning i wouldnt have done the service there to begin with ! To have them "work" on my car for 3 DAYS for a simple service then get lied too and slapped with a $600 bill !

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jade A

    1 star

    03/02/2024

    I genuinely have NEVER had the worst experience ever until I have come to this dealership! They have a long wait time but not only that they make it very hard for me or anyone to purchase at this dealership. I have come to this dealership and you would wonder how many men it would take to look at ONE car, well apparently it takes 3 men. They then had to get another guy to help me purchase a car. The fourth guy who helped me out was this short ************** guy. He does not help AT ALL. He actually wanted to make me leave, and I ended up leaving because of his attitude. If you want to ever purchase a car DO NOT WASTE YOUR TIME AT THIS DEALERSHIP!!

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