Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company was used as a guarantee for a loan that was taken out by another person which I have nothing to do with

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Ram 2500 Diesel truck new in 2022 from a dealer. I drove the truck daily since then and have performed all recall and required services on time. The truck motor blew up with just 23K miles on it in January 2025. It has been a the dealer, towed in since January. Dealer has had the truck for almost 3 months. After months of research and investigation, I was told the issue with the motor was covered under warranty and the motor was to be replaced. *** was paying for my rental. Now, after all of that and proving I have done nothing to cause this failure, they are saying the fuel has contamination in it and they are not covering anything including the rental at this point. I have done nothing to this truck wrong. I paid nearly 80K for this truck. I have just put regular diesel in it from standard gas stations. I am left with no truck, a blown up motor, no rental, no way to work, as I work from my truck as a contractor, and little to no recourse.

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item not working trying to contact them they will not respond as to returning the item. No phone no. Yo call . Keep notifying them through email say we will get back with you NEVER do . At least 4 times I have notified them for return process , no response. Guess I should just send to address show on order?.

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from this company stating there was a past due debt for 2020. On the letter there was no information as to what thiswas related to specifically so that I could research my records. I submitted a written response via the website on the letter *************************************************************** dispute as detailed in their letter on January 27, 2025 approximately 5 PM. I requested more information as I had none as to why would I pay these people not only $100 fee but interest charges for a fee related to something that happened for a half years ago. I did not hear anything back and today, January 30, 2025 I called to inquire and they say that nothing in writing has been received for me as of yet I got transferred to someone who placed me on hold stating they had another call and then subsequently was disconnected. They did ask for my birthdate and also the case or CBB reference whichwas provided to them. This company appears to be scamming individuals and has no reason to reach out without providing full information as to what their authority or responsibility is. I expect a response in writing what I submitted on January 27, 2025 using their tools and following their directions. There is no due to this company and none that I can find. They claim to be collecting a debt for ********************** for a bill that was never received by me. I have recently received a bill from the same hospital for another visit and I paid it as soon as I received it. They have my correct mailing address and there is no reason why I would receive a bill for years later, especially through a collections agency. My request is that correct their records to reflect there is nothing to as I owe this company nothing.

  Business Response

  Date: 01/31/2025

  Thank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
  
  However, we can confirm that the consumer verified this debt was her on 1/31/2025.  Our company is pending her alleged proof of payment.  
  
  We invite the consumer to contact us directly ******************** to assist with options to resolve the past due account.
  
  

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22882854
  
  I am rejecting this response because:

   

  I made two calls today requesting clarification on what the collections was related to.  The person I spoke to today proceeded to disconnect the call twice, first disconnected the call claiming they were on another call.  The second disconnected I asked what the bill was about as the letter noted something from 2020.  The ***** I spoke to the first time ***** I believe disconnected the call after I gave her my birthdate and when I called back again a second ***** likely the same refused to assist without my birthdate.  At this point I asked correspondence be sent in the mail she said it wont be and proceeded to hang up on me.  I do not send blank checks or payments to unknown companies especially when your process was followed.  Your company failed to respond to my email submission and failed to assist me when I called twice.  Its you who need to provide me proof of what you are collecting on; its not reasonable to expect any sane person to send money to an unknown entity for an unknown collection especially when no prior bill was sent not any proof on this businesses association it right to collect any debt from unknown source/process.  Check your recordings and your process ita negligent and violates my rights as a consumer to gain information on what you feel entitled to collect on.  Happy to pay money due with proof of what is being collected on (minus interest;  none is owed for a bill not issued!).  Thats your companys responsibility to be clear transparent on what you want to be paid for and not exploit consumers and cause unnecessary stress or harassment especially when you arent following  your own procedures.  If you arent responding to your web submissions and you are giving people a deadline then that option should not be given especially if theres no other way to follow up other than calling the phone number you provided only to have your representatives hang up on us multiple times.  I owe you no proof of anything, you need to provide information on what you are trying to collect on.

  
  Sincerely,
  

  
  ******* ********

  Business Response

  Date: 02/03/2025

  In addition to our previous statement we will send her another verification/validation of the debt for her records.  The original creditor does not show her alleged payment so we are in need of her co-operation if she feels she has paid this medical bill.  I welcome her to call me directly at ********************

  Thank you 

  ***** *****

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22882854
  
  I am rejecting this response because:

  There is no reason to believe calling your office would result in any assistance as experienced last week.  I am awaiting your business to provide information on what you are collecting on specifically as I have no business relation or transaction related with you nor was any bill sent stating I had an outstanding balance with ***********************

  Following your outline protocols (filing a written response online or calling your office) left me with no response to my submitted written response and two hang *** from your representative.  

  I await your response via mail as noted detailing what you are collecting on.  Please review your internal practices as it relates to responding to written responses and your call center support staff providing assistance to callers who are seeking to resolve matters as outlined in your process. 

   

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/03/2025

  Our responsive to this remains the same.  As previously stated we have requested validation/verification of the debt and it is in the process of being to the consumer per her request.  We ask that she wait to review it and then contact us if she wishes to further dispute.  As this point her account is flagged with her dispute. 

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased shoes on November *******. Shipped them back December 14, 2024. Shows were unworn and I was attempting to exchange. Did not hear back until I initiated email on January 7, 2025. I asked for refund instead because of how slow service was. On January 10, 2025 I was told 7-10 business days. I have yet to recieve my refund and emailed them about the terrible service.

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct,5,2024 i visited el **************** located in ********************************************************************************************************* The reason for this complaint is to report the 18% surcharge these people charged me and are charging every customer without letting them know ahead of time or before ordering.. i would like to know if it is legal to surcharge this much here in California.. and if not i would like for this business to stop doing this to customers Ive read a couple of their reviews and many people complain about this fee.. i would appreciate if you guys could look into this and hope to hear back from you soon. Thank you so much.

  Business Response

  Date: 01/31/2025

  Please notify the consumer that we have no affiliation with the complaint mentioned above.  Our business is not in that industry. Please redirect the consumer to file against the company intended. 

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuses request for hardcopy of 2024 charges and payments to my account. Unable to resolve $754.08 payment on 08/26/2024 with my **** credit card account.

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their products and was talked into the 3 bottle plan as they said it takes longer than 3 days for results. What they didn't say is that while they have a "90 day guarantee_ the 3 bottle program pushes BEYOND the 90 days so that the "guarantee" is worthless, and they know it, that's why they push it. By their own website, that's why it's their "best seller". This stuff had no more effect than a sugar pill given as placebos in studies. convince enough gullible people and a sugar pill will get some people to "feel" something has occurred, when the pill did NOTHING. That's what it appears ****** is doing. In the age old tradition of the traveling snake oil salesman of yesteryear. He needs to lose his license to practice , as well as stop this company from selling these fake, useless items to suckers like me and worse. He needs a through investigation of him and his products. When you call them, as I did, the moment you mention a complaint, or try to get information about the ineffectiveness, they hang up on you. I tried calling FOUR times with the same result. Even went to a so-called "supervisor", who did the same. Another sign of a fraudulent company. A legit company WANTS to hear complaints and to try to make things right. If course that's if the product is legit as well.

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ANTELOPE VALLEY MEDICAL CENTER and I do not have a CALIFORNIA BUSINESS BU plus they did not provide me with the original application like I asked. Account No: ***** Amount Disputed: $3187

  Business Response

  Date: 12/31/2024

  Thank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
  
  However, we can confirm that we previously responded to another BBB complaint filed in August 2023.  Our response remains the same and the balance is still open and past due.  We have yet to receive a response from the consumer.
  
  We invite the consumer to contact us directly ******************** to assist with options to resolve the past due account.
  
  

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered service through Optimum cable and internet company. They charged me but never set up service. I was told a check would be issued for that refund but when I called to ask where it was as it had been the 6 weeks they said accounting denied my refund and would not give me a reason then hung up on me.

  Business Response

  Date: 12/20/2024

  This complaint was filed against our company in error.  We have no affiliation with the services or company mentioned.  Please assist the consumer in re-directing his complaint to the party intended.