ComplaintsforCalifornia Business Bureau, Inc.
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My daughter ************************************* went to the emergency room at ********************************* on 7/24/22. At the visit I provided her primary and secondary insurance. Since then I have been getting a bill for $433+ because there have been issues with her secondary insurance. The ER clerk/admitting person did not enter her secondary insurance in at the time of the visit. So when I got a bill I called and provided the secondary insurance. The person on the phone entered the information incorrectly (included the group # with the ** #). So when they attempted to bill, my secondary insurance kept denying the amount due saying they couldn't find our policy. I've been getting bills for 2 years and every bill received I've called FVRH and attempted to correct this issue. Not only does my daughter have a primary and secondary insurance. My secondary insurance is through ***** which is the company that also owns FVRH. My copay should either be waived for visiting a ***** facility OR I should only owe $100 for a ER visit. Either way, I've done my due diligence by calling more than 10 times in the last two years trying to work with FVRH. I've spoken with numerous managers and supervisors trying to resolve this issue. Names of FVRH employees are ****, *****, *****, ***** (again), ********************** (again), ******, ****, ****, ****, *****, *******, and *****. In addition we have done 3 way calls between FVRH and BCBS to try and resolve the issue with BCBS explaining in details WHY their bill was being denied. Because we are now past the 1 year window of her visit and billing BCBS is denying the claim. Now FVRH is saying I owe the balance amount of $433+. I do not feel I should be paying this amount because of their lack of competence and resolution when I have spent several HOURS on the phone in trying to resolve this for them. In addition to every phone call I've made to them they've claimed they would escalate for review and call me back which they fail to do.Business response
07/11/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
We would like more information from the consumer. Can she provide a California Business Bureau account number? Based on her dispute and the hospital she mentions I feel she may have filed this complaint to the wrong company. Has she ever received a collection notice from our company? If not please close this complaint against our company and please ask to be re-directed to file against the part intended. I don't show any open past due record with us under the name, address or phone number provided on this complaint.
We invite the consumer to contact us directly ******************** to assist them with options to try different searches or to provide additional information to locate her account if it's with our company.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did file this under the incorrect compnay
Sincerely,
***************************Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *****************************, I do not have a contract with CALIFORNIA BUSINESS BUREAU., they did not provide me with the original contract as I requested. I demand this account be removed from credit report.Business response
06/25/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumer has validated the debt per our records and that verification was also mailed as a courtesy 02/20/2023.
We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account and to go over our account history with them.Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dr ****** called one day before my appointment and claimed they had not received authorization to provide treatment ( I was seen by their ****** three weeks before). The next day I called my claims adjuster and told him dr ****** had to reschedule because he hadn't sent authorization for treatment. He confirmed he did send to them. Dr ****** continued to lie and deny me treatmentBusiness response
05/09/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that after my review I have flagged the account as disputed and sent the consumer a letter confirming that we are removing this account off collections and submit a request to Experian to remove the account off the credit report. I have updated her alleged dispute and hope that this satisfies the consumer.
We invite the consumer to contact me directly ******************** if they have any other concerns.Thank you
*********************;
Customer response
05/10/2024
Complaint: 21659286
I am rejecting this response because: Dr ****** did not act ethically. Lying to patients and delaying treatment is cruel and should not be occurring in a medical facility.
Sincerely,
*************************Business response
05/10/2024
In addition to our previous response we will document their dispute but encourage the consumer to contact our office or the party they mention for additional assistance. Our creditor is not the doctor that the consumer mentions and would like the consumer to return our calls or contact us to review this account to see.Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*****************************, owner of Family Hair Salon, is threatening unsatisfied customers who were forced to pay for unfinished work and reviewed their business. Family Hair Salon at **************** in **********.Business response
04/30/2024
Please assist the consumer in closing this complaint filed against our company in error. We have no affiliation with this company mentioned or the services provided.
Thank you
Initial Complaint
04/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
- I'm not liable for this account. I do not even have a contract in accordance with UCC ***** with the collection agency CALIFORNIA BUSINESS BUREAU. They haven't not provided me with an original contract stating that I owe any alleged debt to them. I do not have a full ledger accounting to support their false claims.Business response
04/30/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
The demographic information provided on this complaint does not match our records. We most likely have a different address and phone number on file. Can the consumer please provide the account listed on her credit report and or her DOB so that we can properly identify her account? Her name is very common solely on a name search.
We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.Thank you
Initial Complaint
04/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with HOLLYWOOD PRESBYTERIAN MED CTR, I do not have a contract with CALIFORNIA BUSINESS BUREAU, they did not provide me with the original contract as I requested,Business response
04/19/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that we have noted the consumers disputed and a previous alleged identity theft tag has been noted. As a courtesy we have sent a request to Experian to delete this account from the consumers profile.
We invite the consumer to contact us directly ******************** if they need additional assistance.Initial Complaint
04/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with California Business Bureau. I do not have a contract with California Business Bureau. They did not provide me with the original contract as requested.Business response
04/19/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumer validated the debt on 02/01/2023.
We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.Initial Complaint
04/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ******************************************** MEM HOSP. I do not have a contract with this collections agency CALIFORNIA BUSINESS BUREAU, they did not provide me with original contract as i requested.Business response
04/04/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumer verified the validity of their debt on 2/28/2024 with intention to pay or settle.
We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.Initial Complaint
03/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with California Business Bureau, Inc. I do not have a contract with California Business Bureau, **** and they did not provide me with the original contract as I requested.Business response
04/04/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumer has never made contact with our office nor responded to any of our collections notices or calls.
We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.Initial Complaint
03/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 16th, 2022, I ************************* was transported I believe by ambulance and woke up in the emergency room. I wasn't told much as to what happened or why I was there. I did not give any consent. I was released with little information. I did not receive anything in the mail in regards to this matter or any bills. I happen to be checking my credit report when I saw that it was in collections.Business response
03/21/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumer has a past due balance and as he confirmed yes he had services at this facility that still remain unpaid.
We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account. We can offer him several options if the balance can not be paid in full.
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Customer Complaints Summary
110 total complaints in the last 3 years.
43 complaints closed in the last 12 months.