ComplaintsforCalifornia Business Bureau, Inc.
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was first in touch with this company and planed to make payment plan with no interest attached to the account. The ********************** continued to charge me interest even when the payment plan was being honored. I have since refused to pay the company. They have since sent a threatening letter to go to court. I then reached out again about paying a lower amount on the bill then what was owed and they refused to listen, I then mentioned I was willing to do another payment plan as long as they kept their word this time, AGAIN this was refused by them. They then informed me that there was miscommunication on their end about not charging me interest and the bills show interest even when the bill will no include interest when the principle amount gets paid. They asked me to get a credit card and pay off the entire amount without negotiating any other options and are no longer willing to make a payment plan or settle at a lower amount.Business response
03/11/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collections Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that his dispute was addressed, and other options for payments were given to the consumer. At that time the consumer refused.
We invite the consumer to contact us directly ******************* to assist then with options to resolve the past due account.
Customer response
03/11/2024
Complaint: 21373083
I am rejecting this response because: no payment options were given. It was pay the entire bill or else.
Sincerely,
***********************Business response
03/12/2024
As previously stated, I invite the consumer to contact our company to discuss. He can contact me directly at
******************** to discuss a suitable payment plan if he needs it.
Thank you
Customer response
03/12/2024
Complaint: 21373083
I am rejecting this response because: That was not what I was told. The company reached out to me after I called them and a lady on the phone didn't give me any options. She told me either pay the amount or else. I am unaware of any attempt of a payment plan or any attempt of someone informing me to reach out to them.
Sincerely,
***********************Initial Complaint
03/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with WASHINGTON HOSPITAL. I do not have a contract with CALIFORNIA BUSINESS BUREAU. They never sent be any validation of this debt as required under 1692g as I requestedBusiness response
03/11/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumer received certified validation from our company. We have flagged the account as disputed per his request but the past due balance remains past due.
We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.Initial Complaint
02/26/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I do not have a contract with California Business Bureau, Inc. They did not provide me with the original contract.Business response
02/28/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that our records are accurate and the original creditor confirms the correct party is being billed. The consumer has not responded to any of our collections calls or letters.
We invite the consumer to contact us directly ******************* to assist them in options to resolve their account.Initial Complaint
02/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Antelope Valley Medical Center. I do not have a contract with California Business Bureau *** they did not provide me with the original contract as I requested.Business response
02/29/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that our records match the consumer as the responsible party for this debt. The consumer has never made contact with our company directly nor responded to any of our calls or statements. As a courtesy we will send a verification of the debt for his review.We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.
Initial Complaint
02/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this alleged debt with ***************************- I don't have a contract with California Business Bureau, nor have I ever agreed or signed to anything binding to them. They never provided me with the alleged contract.Business response
02/14/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumer has not made contact with our office nor responded to any of our collection calls or notices.
We invite the consumer to contact us directly ******************** to assist him in options to resolve his accountsInitial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im not liable with this debt with San ************************** I dont have a contract with the collection agency, California Business BU. They did not provide me with the original contract as requested.Business response
02/14/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumers alleged requests are not valid as she has been unresponsive to our collection calls and letters.
We invite the consumer to contact us directly ******************** to assist her in options to resolve her accountInitial Complaint
02/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with San ************************** I do not have a contract with California Business Bureau, they did not provide me with the original contract as I requested.Business response
02/14/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the consumer verified the validity of his debt on 11/28/2023.
We invite the consumer to contact us directly ******************* to assist him in options to resolve his accountCustomer response
02/14/2024
Complaint: 21238133
I am rejecting this response because I did not and have not confirmed the validity of any such thing.
Sincerely,
Michael ********Business response
02/14/2024
As a courtesy we can send the consumer verification of the debt for their records.Customer response
02/15/2024
Complaint: 21238133
I am rejecting this response because: there is no contract with this company ever for this debt and it is not mine it is FRAUD
Sincerely,
Michael ********Initial Complaint
01/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called the California business bureau trying to pay my daughters ****************************** medical bills owed. I have called before and my daughter let them know I had authorization to discuss her bills. I spoke with ***** on 1/18/24 at approximately ****am she would not discuss my daughter bills with or let me pay any of them I asked for the amount on each bill and asked if the would do a lower settlement on each bill again she would not discuss it with me. I believe they are just trying to get more interest on the bills to drive the price up. And you please get me a settlement offer on each bill for my family. The account number is ******* and each bill has its own number. These are the bill numbers QH0054632576 WHICH WAS ***** THE NEXT IH0016978108 TOTAL ******* THE NEXT QH0047947866 TOTAL ****** THE NEXT QH0047920806 TOTAL ****** I bet the amounts will be larger now with the crazy interest rate they are charging can you please have them lower the interest also. They are going to try to tell you my daughter has not giving me authorization to pay but that's a lie they are just trying to raise the prices by not letting me pay on these bills they are ripping people off.Business response
01/24/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that we strictly abide to not disclose any information to any non authorized third parties without a HIPAA release from the consumer.Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im not Liable for this debt with San Antonio regional hospital. I do not have a contract with California business bureau. They did not provide me with the original contract as requested.Business response
01/03/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that ************** has been unresponsive to all of our collection attempts.
We invite ************** to contact us directly ******************* to assist him in options to resolve his accountInitial Complaint
12/11/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Antelope valley medical center, I do not have a contract with California business BU, they did not provide me with the original contract as requested.Business response
12/21/2023
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.
However, we can confirm that the original creditor still shows this balance past due. We can also confirm that **************** has been unresponsive to our collection efforts.We invite **************** to contact us directly ******************* to assist him in options to resolve his account.
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Customer Complaints Summary
103 total complaints in the last 3 years.
40 complaints closed in the last 12 months.