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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,682 total complaints in the last 3 years.
    • 628 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** customer support is trash, I want to speak with tech support right now

      Business Response

      Date: 08/26/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

      Customer Answer

      Date: 08/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *******

    • Initial Complaint

      Date:08/18/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a 4100 printer on my account which charged me $7 per month for ink. I got a divorce and my wife kept the printer. The printer wasnt used since sept 2024. Now they are telling me I owe them $14 in past due payments for oct and nov. I want the printer removed from my account and $14 credited. I tried to chat with them online but they did not help.

      Business Response

      Date: 08/19/2025

      A new Escalated Case ********** was already opened for the customer on 08/19/25 and assigned to an HP Escalations Case Manager.  ** provided the Case Manager with the customers recent ******************** feedback.
      The customer should be contacted within 2-3 business days.
      Regards,*******

      Customer Answer

      Date: 08/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:08/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2025 I spent about $155 to purchase a new HP Envy 6155E printer. Since the start of August of 2025 I have been receiving what is now constant "Cartridge Failure" errors. This started after I had to install a new HP 68 tri-color and a new HP 68 blank ink cartridge. ** Support has been absolutely NO HELP. I am demanding one of two solutions - either a new HP printer or $150 in order to purchase a new non-HP printer. As of now I have to copy files I need to print over to a flash drive, and then go to a local Staples to print the documents from the flash drive.

      Business Response

      Date: 08/18/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

      Customer Answer

      Date: 08/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  In fact, I did call ** support today and asked for either a full refund, or a new printer.  HP will be sending me a new printer.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:08/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an HP laptop 17-CP2025 on May ******* from Best Buy. The *** failed after 70 days. 10 days after the 60 day warranty expired. I called ** for warranty repair on July *******. On July 21, I sent the laptop to HP for SSD replacement. I was told by the ** agent that if the repair took more than 10 days, ** would send me a loaner laptop. The expected delivery date for my repaired laptop was moved from Aug 15, 2025 (today) to August 29th. SSD replacement is a 10 minute job. Today I was told that no loaner laptop is available. I want ** to honor their promise to me or overnight a replacement laptop. This is ** customer support? Shameful. People should consider a company's customer support reputation before making an expensive purchase. I wish I would have checked first. I deeply regret purchasing an ** product.

      Business Response

      Date: 08/18/2025

      A new Escalated Case ********** was already opened for the customer on 08/16/25 and assigned to an HP Escalations Case Manager.  Notes in Case show something was delivered to customer from HP: FedEx Tracking ID: ************: Delivered Saturday, 8/16/25 at 9:42 AM. Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible.
      Regards, ******* 

    • Initial Complaint

      Date:08/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for HP Instant Ink subscription earlier this year and have been paying a monthly fee. It started at the 'monthly rate' offered at $1.79 then has crept up from there, recently I paid $8.62 for just using my home printer. When calling today to inquire and cancel, ** has been unable to cancel the account, which they verified, as they are requiring to go online to my account, which I try and says I don't have one. Thus, my constant calling them has resulted in zero ability to actually help until my 7th call when someone was able to cancel the account but only via a supervisor. I have been met with resistance from every area of ** I attempt to connect to for HP Instant Ink. Their escalations department intentionally disconnected the phone call. It has been one hour and 25 minutes now of me trying to get this done. why am I needing to call seven times and speak with a supervisor to cancel a subscription?? I am at my wits end with this company. I need a refund for all the months I've paid and reimbursement for my time, as well as the cartridges I am now needing to purchase to replace these 'instant ink' ones. They are telling me that I cannot use my printer if I cancel the subscription with the ink that is there, so I have to purchase all new cartridges when these have barely been used, which is another expense. ** should be ashamed. I demand to be reimbursed for the service, product, and troubles.

      Business Response

      Date: 08/18/2025

      Customer already has an Escalated Case open and an Escalation Case Manager attempted to contact customer on 08/18/25.  Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
      Regards,******.

    • Initial Complaint

      Date:08/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to receive a Monitor replacement for the **** TRANSCEND32 MONITOR. ** has me ran me around in circles when it comes to their customer service. I have been left with more confusion than anything, and I find this to be completely unprofessional since this is such a big company. Getting ahold of anyone in this company that know what they're doing is like pulling teeth. My warranty service clearly states or stated that I'm eligible for an advanced exchange. But somehow I keep getting referred to doing a send in repair. I've sent devices back to ** before only to met with faulty devices or something more worse off than I paid for. I'm not trusting my Monitor which I have paid over a $1000 for to be put in the hands of people who barely can handle a phone conversation. I will send my device in once I receive my replacement monitor first. Serial Number: **********

      Business Response

      Date: 08/15/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:08/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** violated its published warranty policy by ********* an approved exchange for undisclosed reasons not found in their warranty terms.Purchase: HP ZBook Power 16" G11, March 2025, ****** (Order H363491746, Serial 5CD5044VNM)Problem: GPU failure within 30 days with visual artifacts and system instability. ** technical support confirmed hardware defect.HP's Actions:Created exchange order H302745221 for warranty replacement Initially approved exchange per standard warranty policy Canceled exchange without notice, citing "cost too high at this time"Issued refund instead of promised replacement Policy Violation: **'s warranty states: "If you have received a damaged or defective item, we will send you a replacement of the same or similar product." No clause allows cancellation for cost reasons.Failed Resolution:**** ******** (Executive Escalations) acknowledged process failure but refused to honor approved replacement Contacted CEO ******* ***** via email and ******** - no response *************** Chairman **** ***** via ******** - no response after one week Multiple customers reporting identical warranty violations on ******** Resolution Requested: Honor published warranty policy by fulfilling originally approved replacement order H302745221.Impact: This systematic warranty policy violation affects multiple customers and contradicts **'s public commitments to customer service excellence.

      Business Response

      Date: 08/18/2025

      After customer reported the *** issue, an exchange was set up in line with customer's request. Unfortunately, the exact model was no longer available, which prevented ** from completing the replacement. As a result, the order was refunded. ** understands this was disappointing, as the customer's preference was to receive the unit rather than a refund.
      As further support, the HP Case Manager presented two alternative replacement options for similar ZBook models on July 25, 2025. However, these options were declined. With the refund already processed and no alternative order placed, the transaction was considered complete and the case was closed. 

      Regards,
      ******

    • Initial Complaint

      Date:08/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in my HP Chromebook to HP for repair. I was told initially it would be repaired by Aug 6th 2025. Then around Aug 6th it changed to Aug ********** I contact and it now says Aug 30th.This is my daughter's chomebook she uses for school and it is covered by an extended warranty I paid extra for. Not only is my daughter without her Chromebook but I am also losing extra warranty time due to this delay. I do not currently have possession of the device. :(

      Business Response

      Date: 08/14/2025

      Customer's Case ********** has been transferred to the Executive Escalations level.  Customers comments from this ******************** complaint have been documented and shared with the Case Manager assigned. The customer should be contacted within 1-2 business days.
      Regards,*******

       

       

       

       

    • Initial Complaint

      Date:08/12/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against HP Instant Ink Program I am filing this complaint to formally address the unethical, deceptive, and predatory practices of HPs Instant Ink program. *** conduct through this service demonstrates a blatant disregard for its customers.The ********************** program is an abhorrent business model. Once you enroll, ** effectively holds your own printer a device you purchased outright hostage. If you attempt to cancel the service, ** disables the ink cartridges you have already paid for, rendering your printer inoperable unless you continue paying their monthly fee. This is not simply inconvenient it is a deliberate, coercive tactic to force ongoing payments under threat of losing access to a product you own.The companys actions are not only unethical but deceptive. Nowhere is it made clear at the point of purchase that your printer will be remotely disabled if you cancel. Customers are led to believe they are signing up for a convenience service, but in reality, they are locking themselves into an endless payment cycle with no fair way to exit.Customer support for this program is equally unacceptable. ** provides no phone number to reach a live representative; customers are forced to navigate a frustrating online chat system that does not address the core issues.This business practice is anti-consumer, deceptive in nature, and appears designed to generate ongoing revenue at the expense of customers rights and ownership. I request that the BBB investigate HPs Instant Ink program for unethical and misleading conduct, and that ** be held accountable for these predatory tactics.Requested Resolution:Immediate termination of my Instant Ink account WITHOUT disabling my current ink cartridges.Formal change in HPs practices to clearly warn customers before they are locked into this restrictive program, better yet, immediately stop this deceptive and ridiculous practice.

      Business Response

      Date: 08/13/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:08/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HP OfficeJet Pro 9125e -I purchased the system above with an ink subscription the worst system and subscription I have ever purchased.-From the day I brought it, it's been a nightmare and disappointment. Paper is jammed constantly, no matter how many times I fan the pages.-I have boxes of ink that I cannot use because of cancelling my subscription. This is a hoax, I was never advise this would happen.I hooked my printer only to be betrayed by **. This is the first time -I have been trick by ** it is a shocker.This is my business not a joke. I want a refund for the printer and the ink.

      Business Response

      Date: 08/13/2025

      Customer already has an Escalated Case open and customer is working with an Escalation Case Manager.  Case Manager offered refund for all the overages of the last cycle, but offer was declined. Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
      Regards,*******

    HP Incorporated is NOT a BBB Accredited Business.

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