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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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HP Incorporated has 72 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 364 Customer Reviews

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    Review Details

    • Cece C.

      Date: 09/23/2022

      I purchased a HP laptop 11/2022 that stopped working in 07/2022. Error message indicates BITLOCKER RECOVERY password ** needed, a feature I've never set up on my laptop. All troubleshooting steps failed with HP and Windows are both placing blame on each other leaving me holding the bag for wasting $410. This product did not last a year and I want a refund or a replacement device.

    • Alice W

      Date: 09/20/2022

      I have NEVER filed a complaint against any company, but HP Instant Ink is unbelievable!!! They charge you per sheet of paper that you use, never taking into consideration how much ink that you actually use. We went in at a lower contract amount because we were not using the printer much. Recently, our number of pages has increased. They charged ** a lot of money extra. When I asked them to cancel because I can easily buy ink cartridges on-line at a cheaper price, they informed me that the cartridges that I now have - that I received because of the number of pages that we recently printed and have paid for, will not work in our printer after the month end. CRAZY - I received these cartridges because I have paid for them. Don't ever let them talk you into this plan!!!!!

    • Doanh N

      Date: 09/17/2022

      I'm frustrated with hp online order ****************. I just wanted to change the configuration of the laptop order to 4k UHD screen after the order was placed. The order status was still at received and not in assembly. However, the agent stated it is too late and they have to ship the order first before I can return. What a waste of energy and resources. Very frustrated. At the time of this complaint, the order status still not shipped yet. However, the agent insisted that they would still ship the laptop out even though I don't want it.

    • Erica M

      Date: 09/08/2022

      I purchased an HP printer with an extended warranty. The printer was damaged and after multiple attempts and almost 4 hours of being transferred from one person to another I got someone over in the warranty department who told me that I needed to wait for a case manager to contact me in order to have my printer replaced. I received a call almost 2 weeks later and the case manager offered me a replacement. Replacement finally came in after 2 more weeks and came in broken. They sent an used, refurbished printer with loose parts inside! I've been trying to contact the case manager for the past 3 days and he is not responding to my calls or my emails. They dare to send a notification of charging me for the replacement broken, used printer if I do not return the original one. This is the worst **************** a business can have, and the warranty is not worth it.

      ***** I'll be waiting for your answer *****

      I left a 1 star because it was mandatory!

    HP Incorporated is NOT a BBB Accredited Business.

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